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1-15 of 19 reviews Show most helpful reviews first Newest first

 

Abbey Happy!!

AdvantagesSimple, friendly and helpful

DisadvantagesThey keep moving the mortgage centre!!

"I have been an abbey banking customer for a many moon now! ... A very happy abbey customer, I hasten to add!!! The first time I plucked up the courage to take that giant step onto the property ladder, I was young, naive and a little bit wet behind the ears!! My mortage advisor (from the estate agent) sorted all the technical stuff for me, at the time, the best mortgage around was with the Abbey. As most mortgage advisors tend to, he clevely ..." Read review
20.12.2003

Ciao members have rated this review on average: very helpful

Community Level 7andycharger

andycharger

I got no problems with the abbey.

AdvantagesEasy to organise. Good package options

DisadvantagesLittle contact with them.

"...many people complain about the Abbey National as a lender for Mortgages. Well, I will stand in their corner and defend them to the hills. Basically, because they helped me out with a great deal and are not full of extras. When I first took my unsteady steps into the world of mortgages, I realised that it was a minefield that I was about to enter. After experiencing 2.5 years of an "Interest Only" mortgage, I vowed I would not fall into the ..." Read review
10.12.2002

Ciao members have rated this review on average: very helpful

Community Level 2DavidWilcox

DavidWilcox

Abbey National Makes Life More Difficult

AdvantagesWell Known Company

DisadvantagesBad Service and Incompetance

"...applied for a mortgage through Abbey National to purchase my current property. At the time the deals on offer were widespread and there was so much choice on the market. I opted for a discounted Capital & Repayment mortgage which means that my mortgage is discounted against the Bank of England base rate for interest. Having had a bad experience with Endowment mortgages I wanted a simple straightforward Capital and Repayment which means that ..." Read review
09.09.2002

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April Mortgage Madness Was Worse Than Admitted

AdvantagesFlexible Mortgage Product

DisadvantagesWhen Things Go Wrong They Go BADLY Wrong!

"Although the Abbey claim that mortgage problems in April were due to payments being taken twice, I can exclusively reveal the truth of what occurred. I was one of those affected by the 'Mortgage Madness' which struck several thousand Abbey National Mortgage accounts recently, mainly accounts beginning '915'. The problems actually started way back in March. To give you some idea, my mortgage payment is made by Direct Debit on 23rd of each month. ..." Read review
06.05.2001

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Community Level 2mazhariqbal

mazhariqbal

WANT TO GO FLEXIBLE WITHOUT THE COST

AdvantagesSee op

DisadvantagesSee op

"...by Your mortgage magazine. In 1998 Abbey National launched their Internet bank "Cahoot" now hugely successful initially provided credit cards although now they also offer current accounts, loans & savings. MY EXPERIENCE. ------------- My own experience with Abbey National has been relation to having held their mortgage account for four years. Although not a flexible mortgage (for which I would have to pay additional charges), The mortgage ..." Read review
04.09.2001

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Community Level 2cypress

cypress

Pretty good, could be better

AdvantagesFairly hassle-free, will accept applications from non-UK-residents

DisadvantagesInterest rates higher than building societies'

"...been generally satisfied with my Abbey Nat mortgage. That is, nothing has happened that would make me want to give them a really negative review. Then again, they're not so great that I could give them an overly positive one either. I took out an Abbey National mortgage by necessity really - at the time (autumn 2000) I was in the process of applying for permanent residency in the UK (I am Canadian, my spouse is British), but because I didn't have ..." Read review
20.07.2001

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Community Level 3johanna18

johanna18

tracker deal - theyll be paying me soon!

Advantagesquick mortgage

Disadvantagesnew deals can be uncompetative

"...have had a mortgage with Abbey for over two years now. I got a buy to let tracker deal with £250 cash back. (Looking back this turned out to be an excellent choice with the current financial situation) Prices ---------- When i was looking for a mortgage this was the best by far although on other occassions when ive needed a mortgage the deals available werent particually attractive. I would suggest using an independant advisor to find the best ..." Read review
26.02.2009

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Community Level 1RW

RW

Beware mortgage indemnity

Advantages

Disadvantages

"...of mine applied for an Abbey National mortgage, and had a deposit of at least 20% of the purchase price. All was approved, and my friend paid Abbey National the appropriate fee. Later, however, the Abbey National sent someone to value the property. It was valued significantly lower than the purchase price, the asking price and another independent valuation. Because of this, Abbey National decided to charge a mortgage indemnity premium because of ..." Read review
28.07.2000

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Community Level 1Yazoo

Yazoo

You may have been paying too much.

AdvantagesEasy to apply for

DisadvantagesMay have been overcharging by upto £27 a month

"...some of the major lenders, Abbey National included, have been keeping some mortgage interest rates too high. This mainly affects people with discounted or capped mortgages as several mortgage providers have introduced two Standard Variable Rates. For example you may be paying 6.75% whereas other borrowers may only be paying 6.00%. This could be costing you up to £27 a month in overpayments. If you have one of these mortgages, as I do, you could ..." Read review
07.09.2001

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Community Level 1trivium75

trivium75

Abbey - making life harder

AdvantagesCompetitive Rates

DisadvantagesCustomer Service

"Having been with Abbey for the last 25 years, I feel the need to voice my concerns over their integrity as a major high street bank. 2 years ago I took a 2 year fixed term mortgage rate, at the time they were offering the most competitive rates on the high street and their mortgage advisors worked effortlessly to push through my application. Sadly this was my last 'good' experience with the bank. Soon after the mortgage term of 2 years (actually ..." Read review
13.10.2005

Ciao members have rated this review on average: helpful

Community Level 2tonyblai

tonyblai

Mortgages and Remortgages with Abbey National

AdvantagesCheap rates easy to get hold of and easy to talk to

Disadvantagesupto now none - touch wood!

"...None I don' t work for Abbey Nat nor will I get any renumeration from this review. Who is this review aimed at? Anyone looking for a morgage. Or anyone wanting to save money on an existing mortgage by switching to the Abbey My Story. 5 years ago - I switched mortgages to the Abbey as they were the lowest rates around. My existing lender at the time was happy taking my money each month at 2% higher rate than the Abbey - I spoke to an Abbey ..." Read review
23.04.2004

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Community Level 1heyfattybu...

heyfattybumbum

Purely professional

Advantageseasy to get appointments, quick & professional service, low valuation fee, fixed interest rates

Disadvantagesduplicating data they already had

"Having banked with Abbey National, now Abbey (owned by Spanish bank Santander) since being 7 years old it was only natural that they were my first port of call when it came to securing a mortgage on my first home. The basic requirement was a fixed term of either 2 or 5 years, a competitive interest rate and low valuation fees. Getting an appointment was simple enough, and I had a decision on my borrowing amount within 30 minutes of the adviser ..." Read review
08.05.2007

Ciao members have rated this review on average: helpful

Community Level 1madpiano

madpiano

Life in pieces, thanks to Abbey

AdvantagesThey are a bank ?

Disadvantagesunreliable, uncaring staff, broken promises, incompetent

"...The mortgage advisor at the Abbey was only available once a week, so the Ex made an appointment to see him. 1st app 2 weeks later. He went in and was given a form to fill in and come back 2 weeks later. Ummm, they couldn't have sent that form to him before, or given it to him, when he made the appointment ? Ok, not to worry, he filled in the form and made another appointment with his accountant to get 3 years accounts (he is self-employed). He turned ..." Read review
06.12.2005

Ciao members have rated this review on average: helpful

Community Level 1CPWirral

Quick review of Abbey Mortgages

"Abbey National were just terrible in so far as arranging my recent mortgage, to the point whereby the entire sale and purchase nearly collapsed as a result. SImply put, the Abbey National takes the definition of the word incompetence to new levels with astounding levels of bureaucracy and an inability to talk to someone capable of making a decision that isn't on a flowchart. I understand that customer service has declined rapidly for the Abbey following it's takeover from the Santander Group and can readily agree with that view having had first hand experience. As soon as my mortgage fixed term expires, I will be off to another lender! Take my advice - avoid the Abbey like the plague!!!
09.05.2008

Ciao members have rated this review on average: helpful

Community Level 1Cristians

Cristians

Shabby Abbey mortgage....

Advantagesquite low mortgage rates, easier acceptance conditions

Disadvantagesinternal bussiness vertigo

"I am having an Abbey mortgage for almost 3 years and had nothing to complain until remortgaging with them. So far it was just a quiet withdrawn every month from my account, until recently, when the initial preferential rate (a very good one for the market) expired. Deciding to remortgage with them, I told them to send me the paperwork for a new deal at home for having a look at the terms with no obligation. The paperwork contained on the same page ..." Read review
11.12.2007

Ciao members have rated this review on average: helpful



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