Home > Shopping > Offline Shopping > Mail Order / Catalogue Shopping > Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

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1-13 of 13 reviews Show most helpful reviews first Newest first

 

Community Level 3tazza72

tazza72

Avoid the shops and still get the gifts

AdvantagesQuick easy ordering

DisadvantagesNone that I can think of

"I’ve been ordering from Ace Gifts and Cards for about 10 years now, and have never been disappointed with the goods or service I’ve received. The catalogue is usually around 400 pages long and sells – as you would imagine – gifts and cards. The first 100 or so pages are devoted to Christmas items. These include cards, wrapping paper and tags, crackers, fairy lights, calendars (including advent calendars), Christmas sweets, festive table cloths ..." Read review
09.11.2003

Ciao members have rated this review on average: very helpful

Community Level 1AnotherVic...

AnotherVictim

Ace Cards & Gifts Keep Threatening Me

AdvantagesNone

DisadvantagesOnce they have hold of you, they keep asking for more !

"Ace Cards & Gifts are the worst people I have ever dealt with. They claim that I owe them money when I do not. I received some items from them which were very cheap & nasty and obviously made in China. I sent them back and they claim to have not received one item which was priced at £10. They then added other charges onto this £10 which made it untenable to pay. They continue to send letters adding even more charges and it's up to well over £100 now. ..." Read review
05.04.2009

Ciao members have rated this review on average: helpful

Community Level 1Female38

Female38

How to pay more for your postage than your gifts

AdvantagesPersonalised gifts

Disadvantagesmisleading website, poor customer care

"...by saying I have used Ace before and did not have any problems, which is why I used their website to purchase some Christmas gifts this year. I purchased only 2 items, which made the postage and package slightly expensive, but I really like the items, so thought it was worthwhile. I went through the order process for the items receiving an order acknowledgement at the end for both items. Imagine my surprise when I received an invoice telling ..." Read review
17.11.2006

Ciao members have rated this review on average: helpful

Community Level 1nannalizzy

Quick review of Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

"I ordered a dolls house in October 2008 and was told that it would be delivered in early December 2008. After many phone calls we were finally told that they did not know where it was and sent us a form to confirm that we had never received it. Received a statement which included the dolls house. Another phone call stated that they could not remove this from my account until they had traced it. To date I have never received confirmation that it has been removed from my account. I will never buy from them again. They don't seem to know what they are doing.
30.01.2009

Ciao members have rated this review on average: helpful

Community Level 1Radiantsu

Radiantsu

Charges By Ace

AdvantagesShop at home

DisadvantagesNon exsistant customer service

"In October i placed an order for goods totalling £18.75. My statement came and i put it on the side to pay (but must have forgotten). Cam across the statement and immediately paid via cheque. This cheque crossed in the post with my next statement which included a charge of £20 admin fee. I checked my agreement which states this is for for a reminder that they or some1 acting for them send you. My cheque crossed in the post with my next statement & ..." Read review
23.07.2007

Ciao members have rated this review on average: helpful

Community Level 1puppydogmom

Quick review of Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

"my friend had a ace book and i order from it for the very first time 3weeks ago and i most say that i was very happy with the items that i got they was pack well and off great value,i would say to anyone that is thinking of ordering from this catolgue give it a try i dont think you well be disappointed,i know i well buy from them again.
18.05.2008

Ciao members have rated this review on average: helpful

Community Level 1100k31

100k31

How bad can customer service be?

AdvantagesNone

DisadvantagesDisgraceful Customer Service

"ACE is an online/mail order company providing a wide choice of gifts, a lot of them having the possibility of being personalised, hence my original interest. I ordered quite a few personalised items in November. When I called on the 10/12, still having not received anything, I was told that my order had just been received back at their warehouse from Business Express (their delivery partner). Business Express made no attempts to deliver the order. ..." Read review
20.12.2004

Ciao members have rated this review on average: somewhat helpful

Community Level 1Guesswho25

Guesswho25

Miss

AdvantagesWould be convenient if they got it right the first time

DisadvantagesNever want to help you and always blame you for their mistakes

"I agree. I ordered a 84 piece cutlery starter set and the actual cutlery was missing with a note stating "will arrive seperately". I then received my statement, so I called them to advise that I had not received it and they arranged for it to be collected and re-sent another. Again, the cutlery was missing. I called back and they collected it. I am still waiting for my credit to be raised and have also received an admin charge of £20 plus £3.77 service ..." Read review
17.10.2007

Ciao members have rated this review on average: somewhat helpful

Community Level 1samd12343408

samd12343408

Poor customer service, unreliable delivery and collections

AdvantagesNone

DisadvantagesAppaling customer service

"In my personal experience of Ace I have been plagued by misdeliveries of items that I have not ordered and were intended for someone else. They have taken 6 months to correct errors in addressing and have take over a month to collect one misdelivered item despite my efforts to inform them of the error. In my experience the customer care team fail to understand problems and their line mangers are unwilling to deal with problems. Apologies for poor ..." Read review
30.01.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Cathieo

Cathieo

Terrible customer service

AdvantagesExcellent deals

DisadvantagesApalling Customer Service

"My previous experience with this company was that my payment went missing for a £6.99 set of labels so they kept adding a £20 fee. In the end I had to get a solicitor fiend to help me daft a letter to sort it out. I decided after a period of two years to give them another try but pay immediately to avoid the payment hassle again. I Ordered a reduced priced cardigan online on 12/12 with a promise that it would be delivered by Christmas but there was ..." Read review
04.01.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1xxkaz

xxkaz

wrong goods sent

AdvantagesTHIS COMPANY TESTS YOUR PATIENCE

Disadvantages very poor customer service

"I orderd a dishwasher from ace it was deliverd in Nov I orderd a silver hotpoint dishwasher they sent me a white one I phoned up on the 30th Nov to tell them and to reorder and arrange the other one to be collected they said they would collect within 2 weeks they actually collected on the 18th Jan and the replacement model didnt even arrive now they are trying to charge me for 2 dishwashers total of £608.00 plus the 2.7%interest for nov to Jan I have ..." Read review
13.03.2005

Ciao members have rated this review on average: somewhat helpful

Community Level 1gwyncctv

gwyncctv

lack of customer care

Advantagesnone

Disadvantagesnon existant customer services

"Ace Card & Gifts is based in Preston Lancashire Its a mail order organisation dealing in mailly "trinkets" and non essential presents. My wife has dealt with this company on a few occasions. This company lost a cheque for £31 Despite copies of cheque and statement been sent [which had to be paid for] been sent they insited on adding monthly charges. It is virtually impossible to talk to anyone in any sort of authority within the company and their ..." Read review
08.03.2005

Ciao members have rated this review on average: somewhat helpful

Community Level 0nia1983

nia1983

this is awfull

AdvantagesTHERE ARE NONE

Disadvantagesno customer care, dellivry times arnt wot they are saying

"...the folllowin: To write to ace catalogue with the order number and wen it was ordered also explaining under the CONSUMER PROTECTION DISTANCE AND SELLLING REGULATION 2000 you would like to cancell the item and a full refund within 30 days and ny charges relating to that item be reinbursed.make sure you send it recorded delivery and keep the receipt as proof of date, also keep a copy of the letter sent. if they do no reply to you or refund your money ..." Read review
16.11.2011

Ciao members have rated this review on average: not helpful



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