Home > Finance > Banking & Personal Finance > Internet Banks > Alliance & Leicester Online Banking

Rating Summary

Detailed rating

Efficiency of service
Competitiveness of charges/rates
Online - Content/organization of site
Online - Reliability/speed of site
Online - Ease of applying for products
Online - Investment tracking

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Quick reviews (3)

1-11 of 11 reviews Show most helpful reviews first Newest first

 

Community Level 2pony111

pony111

Alliance and Leicester? Never ever again!

AdvantagesCompetitive interest rate

DisadvantagesUnfriendly literature, unhelpful staff, website difficult to use

"I was attracted to the Alliance and Leicester's 'Online Saver' account because of the relatively high interest rate offered. Today when I checked, the interest rate is 5.35% which is higher than most of the mainstream competition. I applied for this account online via their website. I find their home page almost assaults the eye; it's as though they want to shout about every link on there and ultimately it's just too much and in my opinion it looks ..." Read review
08.04.2005

Ciao members have rated this review on average: very helpful

Community Level 2Kalidonya

Kalidonya

Online Banking...Out of line service

AdvantagesA hard copy statement can be printed out.

DisadvantagesNo identification of who has been paid, or paid you, although this information is provided in the normal monthly statement sent by post.

"I’ve had an Alliance & Leicester Giro A/C, or National Girobank as it was before the sell off, since 1973. When the World Wide Web came along, and brought with it the concept of accessing your Bank Account via a home computer, I thought “Great, soon I’ll be able to go online, switch funds at will quickly between my Current /Savings/ Budget A/Cs Etc, set up or cancel Direct Debits, make extra payments to Credit Cards if required, ..." Read review
22.02.2001

Ciao members have rated this review on average: helpful

Community Level 1IwanttoRev...

IwanttoReview

A&L so slow

AdvantagesLots of branches and generally short queues

DisadvantagesNot a proper bank, they have antiquated processes and systems.

"Having opened the account about 18 months ago I have been so frustrated with the online banking. I was used to HSBC allowing me to transfer money between their accounts instantly at any time of the day or night. Unfortunately A&L does not allow this, it takes days to transfer money between 2 current accounts both with the same bank. Even worse you can't transfer from all current accounts to all savings accounts held with them, you have to transfer ..." Read review
24.03.2010

Ciao members have rated this review on average: helpful

Community Level 1Fenwick

Fenwick

Banking You Can Trust

AdvantagesEfficient service, reliable, good range of services available, easy to use online banking facility

DisadvantagesThere's nothing that really comes to mind. Apart from the occasional down-time online, the service is really good

"I have been with Alliance Leicester (formerly Girobank) for some 20 years and have been using their online banking facility for over a year now. Previously, I relied on their telephone banking rather than dealing with a branch but I’m now able to do everything online through the web site, from ordering cheque books to administering Direct Debits. In fact, I’ve not needed to call Customer Services for months, as managing my account online ..." Read review
04.01.2004

Ciao members have rated this review on average: helpful

Community Level 1aliceellen...

Quick review of Alliance & Leicester Online Banking

"Have just opened an online savings account with A & L. There website is easy and accesible to use. Security seems to be spot on with plenty of security questions and codes to enter. The information to set up the account was sent by post within a couple of days and the transfer of money was also problem free in setting up. The interest seems to be at the higher end of what is being offered by other banks and building societies and you dont have to pay in on a regular basis if you dont want to, one off payments can be made. The website works well and is easy to understand, use and find your way around - excellent overall.
07.09.2008

Ciao members have rated this review on average: helpful

Easy online with A&L

AdvantagesEasy account management, helpful staff including in branch, good interest rates

DisadvantagesNone known

"Alliance & Leicester, under Santander's wing, have been better than we ever expected of a bank. We opened a current account in my wiife's name in about 2004 originally, as this was required when arranging a most competitive A&L remortgage, and have had her salary paid into it since. Although we've only needed to make half-a-dozen calls, we've always had a fast and effective response; which is so refreshing after nightmare problems with HSBC (but that's ..." Read review
25.11.2008

Ciao members have rated this review on average: helpful

Community Level 1JohnWinlow

Quick review of Alliance & Leicester Online Banking

"We have had an online a/c with Alliance and Leicester for about six months. I greatly preferred 'The One Account' which was friendly and efficient, but circumstances meant we needed to change accounts. Incidentally, why do British banks always act as if they are doing you a favour?!! Would I recommend the Allliance & Leicester?? No. Even though it seems to have good security, it never comes across as a bank that really values your custom
22.04.2008

Ciao members have rated this review on average: helpful

Community Level 1Angua2

Quick review of Alliance & Leicester Online Banking

"You need an extraordinary amount of mental stamina to get through this. Woe betides anyone without a touch tone phone as it will just cut you off. There is no way to speak to anyone if you have any problems or make any mistakes. Never, ever, ever again!
20.03.2009

Ciao members have rated this review on average: helpful

Community Level 1aliali

aliali

Update - Online banking could be better

Advantagessimple efficient home banking

Disadvantagesonline banking tricky and cumbersome

"...it was taken over by Alliance and Leicester. Overall the banking service is very good. It is very simple to run your account at home via postal banking, phone banking and now online banking. The old service. The postal and phone services are very efficient and reliable. You have the usual paying in books and cheque books, and a supply of envelopes. These were originally pre paid, but since Alliance and Leicester took over Giro bank you need ..." Read review
18.04.2002

Ciao members have rated this review on average: helpful

Community Level 1christiner...

christineroddam

not a good service provider

Advantagesnone

Disadvantagesnone

"Even if you have not banked on the net before i think you will find that the accounts offered by this company are easy and straight forward to use and the rates of interest are great.Even if you have not banked on the net before i think you will find that the accounts offered by this company are easy and straight forward to use and the rates of interest are great.Even if you have not banked on the net before i think you will find that the accounts ..." Read review
11.12.2000

Ciao members have rated this review on average: somewhat helpful

Community Level 1tsarnicholas

tsarnicholas

Good opening offers. Commercial Bank is a failure

AdvantagesGood interest if you keep on-top of their offers

Disadvantageschurning: lowering interest & changing account names. Avoid Commercial Bank.

"...XXXXX) The trade-name bank account - Alliance and Leicester Commercial Bank - simply doesn't work for me. My new log-on details came in the post in three separate envelopes today. Company 0000000000, log-on ID 000000000, logon password 00000000. authentification password 00000000. It is not clear which figures are the letter "O" and which are the number "0". And the company's programmers do not seem to like the popular firefox browser; they ..." Read review
29.12.2006

Ciao members have rated this review on average: somewhat helpful



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