Alpha Telecom

...other customers around. ALPHA THE FIRST TIME AROUND I remember reading an advert in the London Evening Standard about Alpha Telecom in 1996. The advert said that calls to India were 26p/minute. This was amazing, as the call charge to India using Unicom was 37p/minute. Like a prat I immediately signed up to Alpha Telecom. When I registered I was given loads of documentation. One of the leaflets said that the call charge to India was 37p/minute. ...
...offer. I never used Alpha again until… ALPHA AGAIN Last August my uncle told me that he used Alpha Telecom. My uncle is probably the most social person I know. During the week at least 2 families stay with him. At weekends he visits friends all over the country. So he knows what he is talking about. My father and uncle have not spoken since 1989. Both are in their late 60s and their behaviour is rather childish. Around this time Unicom started ...

mrpaella 18.01.2002 (22.02.2006) · Read full review
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Review of Alpha Telecom

...to open an account with Alpha Telecom for their prepaid service. I noticed them due to the high number of adverts on the tube, although to begin with the calls seem to be sufficiently low priced. However, by the time I made several calls, a £20 pound credit on my account was very quickly used up. However much they boast about cheap call rates etc, I got tricked in that they had different rates for different access numbers, etc etc, so although they ...
...which are much more convenient and seriously very very cheap, I'm phoning HK at the cost equivalent to making calls within England which is ridiculously cheap. Therefore I definitely would not recomment Alpha ever again, but instead a phone card called Telco which is so so cheap. ...

Ruby 19.06.2001 · Read full review
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Review of Alpha Telecom

BUYERS BEWARE Alpha encourages users to top up large amounts of money to qualify for their free £5 of credit. What they do not do is make it absolutely clear i.e. not in small print - that if you don't use your account in a 6 month period, they will close your account and keep your money. I have tried on numerous occasions to get them to send automated emails to their customers to let them know when they are nearing the 6 months. As an IT manager I know that this is not very hard to do, so why haven't they implemented this - because they want to keep getting money for nothing - there can be no other reason. ...

writer29 27.11.2007 (08.11.2007)
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Review of Alpha Telecom

BUYER BEWARE ! ! ! ! ! I was told by an alpha telecom customer service person on the telephone that calls to India would be 9p / minute. This is also the rate advertised on their website. When I checked my account I realised that I was charged a staggering 46p / minute! When I called to complain I was told that this was because of my priceplan, but failed to explain why I was not advised to go onto the most cost effective priceplan. I was told they would not remedy this situation that occured because of misinformation. A mistake on their behalf that costed me about £150. Any advise? ...

nesonia 15.05.2008 (14.05.2008)
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Review of Alpha Telecom

I used to use Alpha Telecoms when their calling card. I have to say the service sucks!!! BIG TIME! The call quality was TERRIBLE and when I called customer services I was hung on a LONG queue, and in the end I was CUT OFF! I was fuming! It was not a freephone number either! So people, DO NOT join Alpha! If you really need a long distance carrier, consider First Call (my current long distance calling card people, they offer very CHEAP and QUALITY ...

angela888 06.12.2000 · Read full review
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Review of Alpha Telecom

I first heard about Alpha Telecom from a friend of mine some years ago. From my point of view, Alpha's offers and promotions are very interesting and international rates (especially to India, my main interest) are much lower than competitor's! Joining up was easy. I simply visited their web site at www.alphatelecom.co.uk and filled out their application form. I was then given an account number with a chosen pin and can now dial international numbers ...
...account using my credit card both by phone and/or online (much easier for me). In the past, the line quality was sometimes bad but fortunately it has recently improved. They have also just renewed the website. Now it is much more friendly! Look at their call charge to India: 4.50 p is amazing! …and it works! I can now call my sister much more! J. Khan ...

jwkhan 24.07.2009 · Read full review
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Review of Alpha Telecom

...my parent in Thailand two times per weeks. It’s save money and save time to connect. Thank you Alpha card!!!!! I can still keep in touch with my parent. PS. ***** Rate calling from UK to thailand is 9p per min. ( Alpha- Aisa Plus ) ***** ...

Bazmaru 04.02.2004 (05.02.2004) · Read full review
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Review of Alpha Telecom

Alpha Telecom - Thieves and Robbers! Took my money then 'suspended' my account and would re-activate it only if I paid them more money. Avoid lile the plague/ ...

Laza2 27.09.2008
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Review of Alpha Telecom

Alpha impose a huge surcharge on payphone calls---25p per minute! If you sign up on the Web with them, you'll find it hard to detect that the surcharge even exists (eg, if you look in "rates", the obvious place, it's not even mentioned). And even if you do eventually detect a mention, there is no figure given to show how huge it is. I wonder why not? You will only find the actual 25p figure when they send you some hard-copy (yes, really) information ...
...not exactly prominently displayed, only in a footnote at the bottom. I would think it a great deal more straightforward to put the figure plainly, and and easily visible, on the website. As for the service, in my brief experience I found myself cut off more than once in a single call. There must be a better way of selling a phone service that claims to provide cheap calls. and maybe even does so if you use only your own phone ...

johnhirst999 26.01.2007 · Read full review
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Review of Alpha Telecom

I have been with Alpha for some time because to the UAE they are the cheapest I can find. But the connection is awful; very often I have to try about 5 times before getting a connection. And sometimes I can't get through at all. Now I have only just discovered that for every unsuccessful attempt to get through I have been charged, hence the money that seemed to be leaking away. Also, although I am on 'Auto top-up' which should mean that I should ...

Lawrie60 07.03.2003 · Read full review
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Review of Alpha Telecom

Why should you be charged in advance for your service?Many other providers are happy to charge you usually the following month.If Alpha ceased trading would they have the reserves to pay you back.Recently(October 28th 2004)they decided to phone their customers from their office in India,not a problem providing they were knowing what they were talking about.The nice man asked if I would like to join on the Europe Plus tariff.Nothing would change ...
...of 4p would be 3p.As I wasn't too interested I told him that I only pay 2p and get free local and national calls for free.He changed me away and they recently sent their revised terms and conditions for good measure.Guess what if you don't spend £5.00 per month you get charged £1.00 for the privilege.They were right about the word 'Plus' -it's my charge.Do yourself a favour go to www.18866.co.uk and enjoy a better deal. ...

bestdad1964 10.11.2004 · Read full review
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Review of Alpha Telecom

...my account from OneTel to Alpha (through a friend and got a £5 call bonus)as their rate to South frica was 9p vs. 14p at OneTel. I found the Alpha website far easier to use and clearer than the OneTel site. I recently used Alpha's SMS top up feature - brilliant! The bad remarks on the Ciao site must come from Alpha's competitors as this was not my experience of their service at all. When I called customer care I did not have to wait at all and the ...

Alfreddd99 11.03.2003 · Read full review
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Review of Alpha Telecom

...when you are calling them. Alpha telecom offers both pre-paid and post-paid. Standard rates (post paid) for local calls are 2.10p a minute and 2.8p a minute national. Calls to mobiles aren’t particularly cheap. You can call France for 4p per min, Germany for 3p per min and Sweden for 2p per min. For more details see their website www.alphatelecom.com ...

victor 01.07.2000 · Read full review
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Review of Alpha Telecom