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1-15 of 27 reviews Show most helpful reviews first Newest first

 

Community Level 4Freddydog

Freddydog

Blot on the copy book

Advantagesorder on line

Disadvantageswhen thing go wrong they don't know how to deal with it

"When things go wrong with Amazon who do you call? Well, first off you have to find the telephone number - this is hidden on their website and should take the average person about ten minutes to find. Secondly, settle down for a long haul, a cup of tea and a light snack are advisable - plus a bottle of valium/prozac/mogadon. If you have got this far and are not aware who Amazon are I shall enlighten you. They were the best online only book/cd/dvd ..." Read review
03.04.2001

Ciao members have rated this review on average: very helpful

Community Level 1Chesham282

Chesham282

Very bad delivery service february 2012

AdvantagesAn on line service

DisadvantagesNow has not been able to fulfill my orders for items shown as in stock

"I have placed 4 orders with Amazon UK in February 2012 and 3 have been very much delayed. Having informed me about 1 delay of sevral weeks the items suddenly appeared again and were marked as dispatched. There seems to be no way they have any idea about stock levels and I am buying elsewhere, often for less. I have been using them for several years but the current lack of service will stop that. I do not know if this is an isolated case but 3 out ..." Read review
24.02.2012

Ciao members have rated this review on average: helpful

Community Level 1edtomandol

edtomandol

Destroying your ability to choose

Advantagesprovide an acceptable service

DisadvantagesInvasive "viral" advertising, obscuring other offerings, destroying competition and choice

"I should start by saying that I have an amazon Prime account and often go there when wanting to buy something. My issue is when I would like to buy something that is not a predefined product and I am not sure exactly what I want. My first step would be to do a search for the sort of thing I am looking for. This used to be a way to uncover a number of provider options that might have a product of interest. Not any more. It now seems by throwing vast ..." Read review
21.03.2011

Ciao members have rated this review on average: helpful

Community Level 1stufox

stufox

Don't visit the Amazon!!!

AdvantagesEasy to use

DisadvantagesPoor customer service

"Having been compelled to try buying music from the internet, I decided to buy from amazon.co.uk. This is obviously a very popular site offering everything you need from books to CD's. I was informed my requested CD's were in stock and consequently placed the order. I was then sent an e-mail informing me that there would be a delay since one of the items was out of stock. I would have never have placed the order if I had known, it would have ..." Read review
31.08.2000

Ciao members have rated this review on average: helpful

Community Level 1David_Spain

David_Spain

Amazon - No longer listening to customers

AdvantagesGood selection of stock

DisadvantagesPoor customer service

"...money on the phone conversation. Amazon.co.uk is fine if everything goes well otherwise there service has hit rock bottom. ..." Read review
28.11.2008

Ciao members have rated this review on average: helpful

Community Level 1jws88

jws88

Wheres my stuff?!

AdvantagesCheap

DisadvantagesPoor customer service

"I have used Amazon many years and never had any problems. My recent order was delivered to the completely wrong address even though the parcel tracking said left with neighbour. This was not the case. I only received it as the guy who's house it had been left at brought it round, he was annoyed and said to try and not let it happen again. I contacted Amazon to complain and they said it would not happen again and they supposedly contacted their courier ..." Read review
22.07.2010

Ciao members have rated this review on average: helpful

Community Level 1MickGrumpy

Quick review of Amazon.co.uk

"I was attracted to the Amazon market place to purchase blank DVDs. The price was good, but their policy for controlling their preferred partners is non existent. Each item has postage separately applied and the overall cost for 100 blank DVD discs came to £451. When I contacted Amazon they sent me a 'Standard' reply, failed to understand the problem and are now ignoring my observations. In my opinion, if a company allows 3rd party users, it does have a responsibility for their conduct. This is blatant marketeering; offering a product at a competitive price, only to sting the consumer at the final hurdle when postage is applied.
24.04.2008

Ciao members have rated this review on average: helpful

Community Level 1bev123red

Quick review of Amazon.co.uk

"my husband returned a camcorder to amazon with proof of posting, but did not have his money refunded. Although he contacted our solicitor no progress has been made which has made him very ill. We have now persuaded all our family friends and aquaintances not to use amazon, we also advise anyone who mentions amazon or asks if we have used the sight to steer well clear as this sight is very unreliable.
02.01.2009

Ciao members have rated this review on average: helpful

Community Level 2Hem82

Hem82

DON'T Buy from There

AdvantagesNone At ALL

DisadvantagesLate delivery when you pay for delivery, Wrong books arrive and you still have to send it back to them

"I used to buy from amazon.co.uk after being recommended it from www.freemobilevouchers.co.uk However, these last few months their service has just got worse and worse. Considering you pay in excess on £2 for deliver(which you MUST REMEMBER OTHER ONLINE SHOPS DON'T CHARGE A PENNY FOR) the least you can expect is that the book will come the next day. However, at amazon it is taking longer for your product to come, sometimes even as long as week after ..." Read review
01.05.2001

Ciao members have rated this review on average: somewhat helpful

Amazon.co.uk: Not to be trusted!

AdvantagesDelivery is good.

DisadvantagesCan received stock that has been used.

"I placed an order with Amazon.co.uk that was “Temporarily out of stock”, after a few months I enquired when I would be getting the order. I was contacted that they had no idea and thus they cancelled my order. When I wrote back to Amazon.co.uk, they replied with an offer that I place the order with a fulfilled by Amazon seller and they would refund the difference in price from the order originally placed with Amazon. When I got in touch to do this ..." Read review
24.04.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1true1

true1

slow delivery and bad communication

Advantagessome cheap items

Disadvantagesappalling service

"I've had the worst experience witht his shop for many reasons. first after ordering an item using their free delivery option the order was immidiatly changed to 1st class delivery and I had to pay £6.00. I even tried to chane or cancel the order within minutes of the order but I was not allowed. Contacting them was very hard and could not get me anywhere as they said my order obviosly did not qualify for the free option; why this notice did not appear ..." Read review
23.12.2004

Ciao members have rated this review on average: somewhat helpful

Community Level 1Spunkyd

Spunkyd

Take The Money And Run: Amazon.co.uk

AdvantagesDon't have to go to the shops

DisadvantagesGoods don't arrive, poor customer service, lack of transparency (try to keep their phone number a secret)

"...I was slightly worried. Amazon.co.uk had taken the money from my credit card almost as soon as I had placed the order. I wrote to their MD, whose name escapes me. Still no response. Another letter. Diddly-squat. I noticed that their was a lack of a customer service phone number on their website. Googling for it, I came up with an entry on a blog where someone stated that Amazon.co.uk USED TO display their number on their homepage, but ..." Read review
16.02.2006

Ciao members have rated this review on average: somewhat helpful

Community Level 1cancerdoc

cancerdoc

customer care operatives who can't solve problems

AdvantagesGenerally good prices, usually prompt delivery

DisadvantagesWhen it goes wrong, it goes very wrong.

"The following "sentences" from a "customer care operative" in response to an e-mail request that the problem be passed on to somebody who could actually deal with it, sums it up better than ever I could: "Since the issue is looking too complicated our efforts has no tribute on issue we are working on. I kindly suggest you to call our customer care department and ask for the one who promised you for resolving the issue. I have spent 3 phone hours ..." Read review
08.10.2008

Ciao members have rated this review on average: somewhat helpful

Fake Goods - Defective Paint Runner

Advantagesgood website - used before and never had a problem

Disadvantagesthey supplied fake goods, and they are still listing them now

"Amazon sold us a counterfeit Selkin Paint Runner. We purchase a Paint Runner painting tool as we have been recommended one by my father. We order this from Amazon as it was considerably cheaper than other sites and thought there would not be a problem. We began painting and could immediately see that there was a quality issue as the Paint Runner was creating multiple lines of paint rather than blocks of paint as you used it on the walls. We then ..." Read review
03.03.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1PatriciaV

PatriciaV

Delivery date keeps changing - still waiting

AdvantagesOn-line

DisadvantagesVery poor customer service, delivery dates work of fiction

"I placed an order for a VCR on 8th November, the availability stated on the web site was 1-2 weeks. After 2 weeks I contacted them and a revised delivery date of 4th - 11 Dec was given. I checked several times that the revised date would be met since it was important to me that I received the VCR by 11th December. On 10th Dec 2.10pm I received an email confirming it would be dispatched on 10th December. On 11th December I checked the details on my ..." Read review
11.12.2003

Ciao members have rated this review on average: somewhat helpful



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