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1-15 of 19 reviews Show most helpful reviews first Newest first

 

Community Level 2biccy99

biccy99

Service at Amazon is going down

AdvantagesUsually reliable

DisadvantagesAppalling customer service

"I am a frequent customer at amazon.co.uk, and have always been satisfied with the service - until now! I placed an order on Monday, which happened to be a birthday gift. Two days after it was due to arrive, I started to get a little anxious, and logged on to find out what had happened. My initial thought was that the item had sold out, or something like that, but shock horror, my order didn't even exist! I phoned the helpline to find out why, ..." Read review
12.07.2001

Ciao members have rated this review on average: helpful

Community Level 2mshah786uk

mshah786uk

Amazon! Why do People Luv It So Much?

AdvantagesHardly...

DisadvantagesIts Slow...Confusing...Forever

"Amazon. I really enjoy shopping and end up spending a lot every week on rubbish and junk. But Amazon? It's the first time I have come across it and believe me it's the last time I will use it! Amazon is a very useless website. Ok I know you can compare product prices and etc. But it's the worst website I have seen so far. Firstly they charge you over the top. I mean if you're buying a book for £3.00, they will charge you almost £2.75 for delivery. ..." Read review
24.05.2006

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Community Level 1pensilva

pensilva

Amazon Could do better

AdvantagesWide choice, customer opinions of products, prices can be competitive

DisadvantagesCustomer Service very bad, poor contact, lots of items listed only some available

"I have been a regular customer of Amazon for several years, during that time. We have had some very good service, and some very, very bad service. These I put down to glitches, rather than the norm. The problem with Amazon is that they are unable to believe the customer. When things go wrong, they stay wrong, and the customer is the one to blame. For instance, recently, I ordered three items, a DVD player, a camcorder and some tapes to go in ..." Read review
16.07.2005

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Community Level 1Kevin72

Quick review of Amazon.co.uk

"Quick response to order but amazon uses rubbish delivery services like City link and you have to drive miles to a depot to pick up the parcel if you are not in. Also they do not respond to your complaints or allow you to choose a delivery service that works ie royal mail. Think twice and you might be better just driving somewhere and buying from a shop, as you might have to drive a long way to pick up the parcel anyway.
24.01.2009

Ciao members have rated this review on average: helpful

Community Level 1Tulips123

Quick review of Amazon.co.uk

"Im a complete novice at internet selling but I threw caution to the wind and tried to sell my sons playstation 2 and 4 games on Amazon market place-big mistake! Admittedly I was naive and not totally thorough but when I recieved an e-mail from a potential buyer and a subsequent e mail from Amazon telling me a payment had been made (except it wasnt from Amazon, it was a scam!) I posted the console off! Contacted Amazon who were very devil-may-care about the whole situation. reckoned it was a common fraud and they were unable to help. i should have known better. NEVER AGAIN! So if you get an inquiery from Lorirowland29@ blah blah blah... buyer beware!
22.09.2007

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Community Level 1robynwilson

robynwilson

Amazon Let me down

AdvantagesItems can be cheap

DisadvantagesAmazon customer service

"Amazon is a well known company to many of people. In the past I found amazon was great to use and an excellent website to bag bargains until now! On the 30th October 2006, I had placed several orders with amazon in time for xmas all the items i had ordered were in stock at the time and was told the would be depatched with 2 working days. Then they kept on changing the dates on the items. I emailed them and asked why and they had told me they ..." Read review
17.12.2006

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Community Level 1guyhoare

guyhoare

Over-rated Amazon is too big for its boots

AdvantagesHUGELY EXHAUSTIVE STOCK

DisadvantagesPRICIER THAN MOST AND PAINFULLY SLOW

"It has to be said that Amazon does boast a huge stock of music, video and literature. However, it's not all it's cracked up to be and I must say I've been unimpressed by my personal experiences... The first time I used the site was to order a fairly standard, popular chart release. A colleague had recommended Amazon as fast and much cheaper than the high street music stores. I have to admit he was right. On my second visit however, I was after ..." Read review
22.01.2003

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Community Level 1RojerRamjet

RojerRamjet

Don't Amazon.co.uk miss the point ?

AdvantagesNone....

DisadvantagesRip-of-Britain

"I think Amazon.co.uk miss the point about on-line shopping. Personaly I use Amazon.com for the simple fact that even after postage it is still cheaper to buy from the US than England. Admittedly there are some good deals to be had but taking a look in the DVD section it really hammers the point home. Wow save 1 pound of RRP...Ahh but add on 2.50GBP for postage and packing....gotcha. Sorry I would rather spend that 2.50 on going into town and picking ..." Read review
27.07.2000

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Community Level 2Lukey

Lukey

The Truth

AdvantagesLatest Titles on Amazon

DisadvantagesYou're really ripped off

"Earlier this year I decided to shop online at Amazon. Although it has the latest products and you can pre order. I bought the Britney Spears Oops! I Did It Again album for a fairly cheap price, but no cheaper than the high street. Amazon make most of its profit through Post and Packaging they charge you £2.95 for a Music CD, which should really cost about £1. To save money I now look for smaller companies like Choices Direct at www.choicesdirect.co.uk ..." Read review
30.08.2000

Ciao members have rated this review on average: somewhat helpful

Community Level 1sam_salsbury

sam_salsbury

DO THEY GO TO THE AMAZON TO GET THEM???

Advantagesnone at all

Disadvantagesnever deliver on time and can hardly ever get refunds

"...a terry pratchett book from amazon.co.uk over 8 weeks ago and it still hasn't arrived - and they will not refund my 48hr deliver charge that i requested. They do not have a very good service by all accounts and their customer services are terrible. The site is hard to navigate, they never answer to emails concerning returns (yes, i've tried, believe me, they even send wrong books...)and to get a refund is near impossible. By all accounts, this ..." Read review
26.07.2000

Ciao members have rated this review on average: somewhat helpful

Poor Experience

AdvantagesCan be quick delivery. Easy to order.

DisadvantagesReturning faulty items can be Very expensive. Customer service issues.

"I am not a regular customer of amazon buying in fits and starts over the years so am not fully aware of amazon's business or it's practises. But recently i had a rude shock when dealing with two sellers both overseas, one from an external website. Basically i was practically left on my own to try to retrieve my money or get a replacement ( a Non Fake! cable) with the very minimum of assistance via amazon. Secondly trying to get an overseas sellers ..." Read review
27.11.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1vicky180683

vicky180683

disapointed

Advantageshuge range of products

Disadvantagesitems out of stock, delivery charge is too much

"The first time I bought from amazon was a year ago I bought a pc game. I was pleased to find it more than £3 cheaper than in the stores but the huge delivery charge meant it was only about 70p cheaper! but i was pleased to receive it in 2 days. I next decided to purchase 2 videos documentaries this september. one was available in 2 days and the other is 2 weeks i choose to have them both delivered together though to save the delivery charges. After ..." Read review
12.11.2002

Ciao members have rated this review on average: somewhat helpful

Community Level 1JODUNCAN

JODUNCAN

Damaged goods

AdvantagesEasy to order, slightly cheaper.

DisadvantagesMust stay in to collect it.

"Amazon.co.uk are supposed to be reliable and trustworthy, this is why I recommended them to my mum as the sight to go to when buying books. As I work and am at university I am rarely in 9-5 neither is my mother. when Amazon came and there was no one in what did they do? Leave it with the neighbours? Oh no that would be too simple for the guys at amazon. They must of thought about it for a while, and thought, "Hmm looks like it's going to snow, why ..." Read review
16.02.2001

Ciao members have rated this review on average: somewhat helpful

Community Level 1Jhar

Jhar

amazon.NO.OK

AdvantagesLarge choice

DisadvantagesHigh prices, expensive & slow delivery

"Well, dont do it! that about it, these no reason to use amazon, there are better sites in all genres. Especially music where youve got CD WOW. CD Wow average price with delivery £9 Amason average price with delivery £16 No contest the service isnt even any better. They say all roads lead to paris well all searches lead to amazon, they make money out of the inexperienced. There is no excuse for keeping your prices high just because your ..." Read review
20.06.2002

Ciao members have rated this review on average: somewhat helpful

Community Level 1blueyf

blueyf

Large books orders at Amazon

AdvantagesGood choice of items

DisadvantagesDisappointing customer service and delivery.

"A regular shopper at Amazon I have found that their customer services is now very disappointing.I usually only purchase a couple of books at a time but this year sent a much larger order. I ordered in early November to ensure items were delivered in time for Xmas. It is now the 15th of Dec and of all the books ordered I have been told one may arrive in time. Emailing customer service the usual reply of allow 2 days for a reply. They keep moving ..." Read review
15.12.2006

Ciao members have rated this review on average: somewhat helpful



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