Amtrak

...In their own words, Amtrak is a dynamic and innovative express parcel carrier supplying quality-driven overnight delivery and collection solutions throughout the UK and abroad. In my words and based on experience, Amtrak are an extremely rude and unhelpful company who like to make the delivery of your parcel the most difficult and unpleasant experience of your life. Their Telephone Service ---------------------------------- Amtrak have a wonderful ...
...surly and unhelpful member of Amtrak staff? well it all comes down to my dear old mum and her love of documentaries . . . The Customer Services -------------------------------- Now my mum saw on the TV that if you continuously press a number on your telephone it will cut through the automated service and put you through to an operator. Now I live in the Cambridgeshire area, and the gentleman who answered the phone was from the Peterborough branch. ...

jakes-mum 14.06.2006 · Read full review
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Review of Amtrak

...video of cowboy companies then AMTRAK is a safe bet - and should be quite amusing in the making. Ive "used" them twice via DABS who insist on using this pathetically incompetent company. If id have remembered it was AMTRAK the second time id have avoided them like the plague. Both times was an excruciating expericence, and wasted several hours of my time on their infuriating answer machine service (which is more of a hinderance than a service). Im ...
...there has since died of a tragic case of chronic incompetence. To add insult to injury they actually didnt even deliver the parcel...which i paid £6 for. They say they cant find my address but i live in the city in a well known area, on a well known street - truth be told, they couldnt be bothered to deliver it. They basically just wait for you to get so brassed off waiting for your parcel that in the end you go to the depot and pick it up for yourself. ...

chill_king 04.05.2006 · Read full review
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Review of Amtrak

Utterly poor service, i could not believe the time it took them in order to deliver my parcels. I have now changed my parcel delivery company that I use to something that i had recommended from a friend. They charge cheaper rates and get here twice as fast. One of my pacakges turned up wet. and i dont just mean wet i mean soaked through. I had to take it to a 'local depot' in order for them to take a look at it and refund my item. As it was obviously ...

tubster011 23.01.2008 · Read full review
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Review of Amtrak

...to ask me to call Amtrak to tell them to hold on to the parcel (rather than returning to the sender in line with their policy) and we would try to collect during the week. Incidentally, our "local" depot doesn't open till 8.30 am which isn't exactly early, given you may want to collect before work. At least Royal Mail are open from 6am! Anyway, needless to say I called Amtrak at 11.20 am, aware that they officially closed at noon. At noon I was ...
...and the Territory Manager. However, I doubt they will ever contact me and it seems to me their 0870 number is a money-making scam. Conclusion - we will certainly be more careful about finding out which delivery firms companies use and will steer clear of Amtrak in future. ...

heb2460 04.10.2006 · Read full review
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Review of Amtrak

...company who happened to use Amtrak as their parcel delivery service (only found this out when i had to go searching where my parcel has got too) First Day: The day started of well i was loking forward to recieving my new piece of kit. I waited and waited and waited........ I phoned up the company i had placed the order with who gave me Amtrak's Delivery Helpline then my day got worse! When you call it you get four options 1- Redelivery:to listen ...
...speak to a human at Amtrak and guess where i found out how to speak to one here on ciao. The way to get a Human: Ok heres how to get a human response which is not stated when you call just wait a few times for the robotic woman to say the four options and finally you will get to be passed to an advisor. I spoke with the advisor telling her my problems and concern she didnt apologise she just told me that it will arrive around midday. So there ...

alphadarknite 30.11.2006 · Read full review
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Review of Amtrak

...online consignment tracker on the Amtrak website said that the TV was 'with driver' (i.e. in the van)... ALL DAY. Then at 6pm it said 'out of time'. I rang up the next day asking why the package wasn't delivered. (It only took a couple of minutes to get through, fortunately). The person at the Amtrak depot said "I'm sorry, we couldn't get a driver that day." This immediately raises two questions: (a) How can a company claim to offer "next day delivery" ...
...package? (b) Why did the Amtrak website say the package was 'with driver' when it was actually in the depot all the time? I've decided to pick the TV up from the depot (which is only a couple of miles away fortunately) because I don't trust Amtrak to be able to actually deliver it. dabs are going to refund the difference between the next day delivery charge and their standard delivery charge. Which is fine, but why do they actually use these clowns ...

rollerball_kid 26.04.2007 · Read full review
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Review of Amtrak

...had the misfortune of 'using' Amtrak a couple of years ago, and that resulted in my parcel being delayed by a few days (and only got it after several 'phone calls to the supposed Head Office). Last Friday... Unfortunately, I didn't know that the online retailer used Amtrak, so imagine my dismay when I received the despatch email; I knew there'd be problems, but didn't anticipated this much hassle... Their representatives are rude, deftly antagonistic, ...
...with seem to think that Amtrak are perfect, and this is just an isolated case- and even emailed me to say that Amtrak have tried to deliver to me three times (a rather terse response). I explained the situation to them, but they ignored my first email- and only replied to my second one because I mentioned Trading Standards. Here's the best bit- I live in a block of flats, and there is a CCTV monitored intercom system- and the actual intercom is ...

Rip_Off_Britain1984 11.12.2007 · Read full review
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Review of Amtrak

...day is comical, why do Amtrak think that a failed delivery will be successful, just because 24h has elapsed? Amtrak need to move withthe times, providing a circular phone menu may be the basis of a great standup comedy routine, but simply gives the impression of being unprofessional and uncareing. Parcel tracking should at a minimum be down to AM/PM, not 'sometime during the day' I've only one word to describe Amtrak 'Clowns' Mark ...

xgc505m 03.09.2007 · Read full review
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Review of Amtrak

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus quis risus nulla, vel tempus turpis. Mauris eros metus, sagittis at porta non, feugiat eu nisi. Nulla tortor nisi, euismod eget tempus a, ullamcorper ultrices tellus. Donec tortor turpis, suscipit sit amet interdum et, rutrum quis neque. Donec cursus leo nec arcu faucibus sed sodales turpis bibendum. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia ...
...nunc, sed euismod magna neque viverra est. Aenean neque sapien, pulvinar molestie cursus facilisis, porttitor a odio. Nunc vitae tellus dui. Etiam scelerisque fermentum nibh, vel vestibulum velit sagittis ac. Proin porttitor est eget mauris vulputate consectetur a vitae dui. Etiam ac velit a augue malesuada cursus vitae a velit. Nunc ut dolor in quam aliquam porttitor ut at odio. Proin pellentesque. ...

basketcase3000 14.07.2006 · Read full review
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Review of Amtrak

...that one-day express service at Amtrak means 'the driver delivers if he can, when he can' - this is a truly transcendental principle - it transcends notions of time, space and of course responsibility. So if you have in mind an urgent shipment, save yourself the trouble - try another delivery company: they are all bad, let's face it, but this one is simply bad taste in the mouth ...

cive 26.07.2008 · Read full review
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Review of Amtrak

The is the second incident I've had with this company. I gave them the benefit of the doubt first time around. After 6 days my parcel hadn't arrived so I went online and tracked it (the only good part of the company). It said it had been with the driver for 5 days. It tried to ring to find the problem. The customer service help line is very misleading. Most options lead to a recorded message. To speak to someone I had to ring sales. They informed me that they coundn't find me and that not all drivers had satnav!!! If I hadn't rung it wouldn't have stayed in the depot for days before being sent back to the sender. 2nd time this has happened! ...

soilboy 17.10.2007
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Review of Amtrak

Ordered a new computer monitor screen from Microdirect two weeks ago, and they dispatched same day. A week went by with no sign of delivery. Phoned the supplier, and was depressed (based on previous experience) to find that their courier was Amtrak. Sure enough, on checking their tracking website, I found that they were claiming to have tried to deliver twice, and that they'd left a card (they didn't). After further repeated failures to deliver, I've given up and asked Microdirect to take their monitor back. I dread having to go the Amtrak depot to pick anything up, as their staff are not only inefficient but downright rude. Awful company - or at least an awful depot in my area (East London). ...

timborubio 21.12.2007
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Review of Amtrak

Amtrak Bumpers Farm Chippenham. Don't listen to the moaners, the groaners and those who have nothing better to do that write reviews (Lady P) Brilliant service, Missed the delivery in the morning, rang the helpline was told the package would be there by 4pm. Arrived at the Depot at 4-15pm. Identified myself and the guys helped me put the heavy parcel into the car If you look at other companies they all get bad reviews (look at BA & Term 5 they get bad reviews and people are still flying BA) ...

wiltshire_mike 30.07.2008
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Review of Amtrak

...i first started working for amtrak (or rather a franchise thereof..) in march `97. EVERYTHING was based around customer service;all deliveries had to be made by 1pm & a small `extra` van was kept (along with someone to drive it) to meet premium deliveries,if needed.booked collections COULD NOT be missed. sadly,amtrak changed the commission structure for franchisees in 1999 & by the end of 2000,my ex employer went bust.....then came amtrak management.....,the ...
...effectively `do it or leave..` amtrak dont recognise unions..each postcode district used to have a depot -until last year when they moved my work place from 9 miles away to 45 miles...a 12 hour day with an hours travel at either end ..for no more pay..nah!! i took redundancy .i now hear amtraks gone bust & bought by yanks.....so.......... USE CITY LINK!!!!!!!!!!!!!!!!!!!!!!! ...

harrier21 22.02.2007 · Read full review
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Review of Amtrak

...that it had missed the Amtrak cut-off time. Now if I had placed the order at 17:00 I could understand that this could happen, but how can an order placed at mid-day miss an evening cut off ??? The Wednesday was no good to me,so I rang up Amtrak (using the local number from http://www.saynoto0870.co.uk/) and got through immediately. Naively, I expected that I could arrange a delivery date to suit all, but no, I was informed by an unfriendly voice, ...
...return to source. There was no room for negotiation. I have many things delivered from internet sites, and every other courier will arrange a convenient day for delivery, if you ring up and let them know, but Amtrak are inflexible to the point that they are a waste of space. ...

zoothorn 08.11.2007 · Read full review
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Review of Amtrak