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Community Level 5kismet

kismet

ARGOS ONLINE AN EASY WAY TO SHOP

Advantagesdelivered to your door

Disadvantagesyou dont always get what you ordered!

"...then buy items directly from Argos and it was logged on the website. I loved going into it to see what we had been bought! We were given loads of Argos vouchers for presents so that we could buy some furniture with them. Vouchers cannot be used online, however you can go into a store and place your order for home delivery. Delivery costs £4.95 with a further £2.95 for a saturday delivery. Generally delivery is between 7am and 6pm, so quite a wide ..." Read review
23.05.2008

Ciao members have rated this review on average: very helpful

Let There Be Sims!

AdvantagesPre-ordered item arrived on release date in perfect condition. Customer service was very helpful.

DisadvantagesSystem errors, inability to check order status, no dispatch notice, inappropriate packaging.

"...was prepared to see if Argos could do any better. When I placed the order, having entered all of my payment details, I was presented with an error screen - oh dear! I was informed that because of a system error (a term which does not exactly fill me with the greatest of confidence, considering that I've just input my card details on it) they would be unable to provide me with an order confirmation for a few hours. I was a little concerned, but because ..." Read review
09.06.2009

Ciao members have rated this review on average: very helpful

Community Level 1s017506

s017506

Argos Direct - never again

AdvantagesGood choice, reasonable price

DisadvantagesVery slow (ie non existent) delivery

"...Therefore I decided to use Argos Direct to get a bed, bedroom furniture, plus a TV unit for the living room. After browsing through the Argos catalogue I identifed the items I wanted, and then looked them up on the website. This was quick and easy to do. I selected the items I wanted and payment was taken. As all the items weren't in stock I was told that someone would contact me within 21 days to arrange delivery. I then realised I needed a couple ..." Read review
05.10.2008

Ciao members have rated this review on average: very helpful

Community Level 1vivwoods

vivwoods

Do you want it delivered to you!!

AdvantagesPrices

DisadvantagesTakes a while to get to you sometimes

"...the ideal furniture was at Argos as it was the right colour,size and looked great. Ordering was easy to do,selecting the items you want and then simply adding them to your basket.I decided to order Pixel Chix house too as it was on sale as that is on one of this years xmas lists (not mine by the way) and i ordered some batteries that were on offer too. When all items are added to your basket you can see all items listed with the price at the ..." Read review
30.11.2007

Ciao members have rated this review on average: very helpful

Worst Customer Service EVER.

Advantagesnone

Disadvantagesbad service, faulty products

"...parts was defective. I called Argos customer service line and they told me that I had to wait 33 days or more for a replacement of the machine because they didn't handle spare parts. I told them that I didn't want to wait and they offered me a a refund for the cost of the machine but they will charge me the cost of the delivery, I told them that I didn't want to pay for the delivery clearly because this wasn't my fault but they just didn't care and ..." Read review
02.02.2013

Ciao members have rated this review on average: helpful

Community Level 1first12000

first12000

Argos Direct

AdvantagesEasy to place an order - good range of items

DisadvantagesBe prepared that your delivery may not turn up on time!

"...a Tomy Bed Rail from Argos Direct, as they had a time limited free delivery offer. They were also the best price and although normally I would drive to Argos to pick up the bed rail (I only live about a mile away from them) I thought I may as well order it at the same time as the mattress to save myself some trouble! It's easy to place an order - the search facility is okay but not the best! Both items were in stock according to the website. There ..." Read review
29.11.2007

Ciao members have rated this review on average: helpful

Community Level 1doraexplor...

doraexplorer1

Dodgy delivery

AdvantagesReally easy to order

DisadvantagesShambolic delivery service

"...have had several dealings with argos direct in the past. For smaller items the service seems to be fine ie. toys etc. But recently I ordered a new cooker. The ordering and confirmation part was fine. I was charged for the goods that day on my credit card and recieved an e-mail the same day telling me delivery would be within 14 days. However as 14 days expired we called argos to find out when it would arrive and they could not give us this information ..." Read review
29.07.2007

Ciao members have rated this review on average: helpful

Community Level 3johanna18

johanna18

Argos really got it right!

Advantagesquick

Disadvantagesnone

"...recent prices. I really like Argos online and think its a really simple way to shop. The website is bright without being overbaring and the welcome page is very easy to navigate. There is a search facility on the 1st page where you can type in the item no. your looking for or a search word. I like the fact that you can look through the latest price cuts online. Instead of having to look through a brochure you can look for particular items ..." Read review
03.08.2009

Ciao members have rated this review on average: helpful

Community Level 1abbi2006

abbi2006

Taking the hard work out of shopping.

AdvantagesEasy , value for money , hey its Argos !

Disadvantagespoor customer services and dont get me started on the delivery driver.

"Argos direct - online shopping Website - very much like there store catalogue, big pictures, and options to enlarge a picture, details about the products. Easy browse options, and has a price and stock checker. The website is very easy to use and to understand top marks for the designer. Ordering - fantastic, simple you can buy or reserve by clicking the red button on the right hand side of the product picture, you check your quantity and click ..." Read review
04.04.2007

Ciao members have rated this review on average: helpful

Community Level 1HollandLL

HollandLL

Very Poor Delivery

AdvantagesEasy to BUY on line

DisadvantagesDelivery and customer service

"...an outdoor play area from Argos Direct, the money was taken from my account the next day. It stated on the website delivery within 10 days and that supplier would contact me with an exact delivery date. After 7 days I had not received a call from supplier so I telephoned Argos who simply gave me the suppliers number, I contacted the supplier and arranged a date. I subsequently took a day's holiday from work as the supplier could not give me a morning ..." Read review
05.06.2008

Ciao members have rated this review on average: helpful

Community Level 1kerudu1995

kerudu1995

Easy Peasy dot co dot uk

AdvantagesQuick and easy to use - no annoying shop assistant

DisadvantagesNone

"We have all had an Argos book in our time and lets face it we have all been in and queued forever waiting for a assistant to help with our order only to find that they have been working there for all of an hour and you know more than they do - well Argos .co.uk cuts out the middle man and makes getting the good value shopping experience back on track. I have just recently registered with Argos.co.uk and I have to say I was supprised to find that ..." Read review
06.06.2006

Ciao members have rated this review on average: helpful

Community Level 1sid.kris

sid.kris

Damaged/Used items and Outrageous Delays

AdvantagesChoice of products and ease of ordering

DisadvantagesProducts damaged/used items and outrageous delays of product and refund

"...Reebok Fusion Cross Trainer from Argos as a gift for my wife on our wedding anniversary and for delivery the baby. I placed an order for the same on 13th April 2008. Total payment was : £154.84 because the item was on half-price sale. The delivery should have been within 28 days (on or before 13th May 2008). However I get a letter from the Customer Service department at Argos on 10th May 2008 saying that they don't have the item in stock and they ..." Read review
23.05.2008

Ciao members have rated this review on average: helpful

Community Level 1RoseyP

RoseyP

Will say anything for a sale

AdvantagesWide variety of products, easy to cancel delayed orders

Disadvantageswaiting months for delivery

"Argos is one of those stores that has a bit of everything which makes it appealing whatever your needs are. Let's face it, they're huge! When you want something big, it seems an ideal place to shop online and get your stuff delivered. The website is user-friendly, and the automated customer service is prompt and concise. But!!! And for me this is a major "but". When they say an item will take up to 35 days to deliver, you kind of plan around it. In ..." Read review
28.11.2006

Ciao members have rated this review on average: helpful

Community Level 1jon66

jon66

Argos spoilt my son's Christmas

Advantagesordering easy

Disadvantagesdisjointed order tracking and information systems used by Argos

"Argos let me down very badly on their home delivery service this Christmas and ultimately could not honour the sale they had made to me. Some weeks before Christmas.I wanted to order a bike that my son had his heart set on. It was out of stock but I was told there would be a stock delivery prior to Christmas. I decided to wait and checked online ever day and then a couple of weeks before Christmas it was back in stock in a store a few miles away and ..." Read review
27.12.2009

Ciao members have rated this review on average: helpful

Community Level 1Svetlana

Svetlana

Nightmare with washing machine

Advantagesnone!

Disadvantagesbad service,faulty products,long waits,nobody's responsible because 3 different companies involved

"...Collect and Connect option in Argos store. It was delivered on 18.11.09. The driver was in a hurry and pushed drainage hose onto the pipe with such a force that the plastic pipe sytem came disconnected. I noticed it only after he left. Tried to fix it myself but could not. In the store I was told that Argos and Argos Direct were two different organisations and the store would not deal with complaints, I had to call the number provided on my receipt. ..." Read review
04.12.2009

Ciao members have rated this review on average: helpful



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