Advantages: Good quality items at low prices Disadvantages: Customer service virtually non-existent
...looking for a bargain, then Auctionworld meets the criteria, but pray hard that you neither have to return the item nor raise a query or a complaint; you will get nowhere as my partner and I have recently discovered.
We have bought several items from the shopping channels and have been very pleased with both the quality and value for money. Customer service has been good on them all, with the exception of Auctionworld and its sister channel Chase-It. ... ..."Service" we wrote to the Auctionworld office complaining and to our surprise we have not received a reply. My partner has also requested that a Manager calls him back. Surprise, surpise - no return call! After eventually getting through yet again, he was told he was on a call back list. That was a week ago.
Still nothing!
Our next point of call is Trading Standards Office as we are getting nowhere with Auctionworld.
My overall opinion of this ...
plumduff 11.10.2004
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