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Home > Cars & Motorcycles > Motoring Issues > Autoglass

User Reviews

for Autoglass

Rating Summary based on 37 reviews

  • 5 Stars
    		13
  • 4 Stars
    		4
  • 3 Stars
    		2
  • 2 Stars
    		2
  • 1 Star
    		16

Detailed rating

  • Comfort
  • Customer service
  • Features
  • Fuel consumption
  • Looks
  		• 3.2
  		• 2.9
  		• 3.2
  		• 3.2
  		• 3.3
Previous page Next page Page 1 of 4 | 1 to 10 out of 37 Review(s)
  • 109 of 109 Ciao users found the following review helpful
    Picture of RICHADA

    Level 8 RICHADA

    Member since 20/06/2004

    Reviews written: 241

    5 Stars "YOU'LL BE NEEDING A NEW SCREEN IN THERE" Review with images 22/03/2009
    User recommends the product

    Advantages Advantages Reliable. Quick. Polite. Efficient.

    Disadvantages Disadvantages Cost, if not insured. Seen rather too much of them recently!

    This, in a sense, is an odd consumer review from me here; usually we choose who to buy products and services from – in this case, on three separate occasions, I actually had little or no say in the matter. Under any circumstances I can only imagine glass replacement – especially on a car – as falling into the category of a “panic purchase”. In that respect, this review may offer certain comfort to those, like I, who are placed into the hands of Autoglass through their insurance company, in our case that is a fleet policy with Zurich. As far as I understand the situation, you do not HAVE to ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of BNibbles

    Level 7 BNibbles

    Member since 08/10/2000

    Reviews written: 564

    4 Stars Damn The Jingle, But they DO Repair, and They DO Replace! 15/12/2011
    User recommends the product

    Advantages Advantages If insured, repairs cost you nothing, and even replacements only cost you an excess, not your NCB!

    Disadvantages Disadvantages Wo betide anyone paying for this themselves!

    Over a period of many years of car-ownership (dating back to 1971 now I come to think of it!) I’ve had several reasons to call out Autoglass, all the time through my insurance. I’ve had two broken windscreens, fortunately in the era of laminated glass being ubiquitous, and therefore was able to pick my moment to have the repair done. I shudder to think what the ‘bad old days’ must have been like when you had to punch out a broken safety-glass* screen at speed just to get safely onto the hard shoulder. You can bet your life it would have been raining at the time. (*Safety glass – the stuff that ... more
  • 56 of 56 Ciao users found the following review helpful
    Picture of Amazingwoo

    Level 7 Amazingwoo

    Member since 27/06/2003

    Reviews written: 127

    4 Stars Hammer Time. Review with images 13/04/2011
    User recommends the product

    Advantages Advantages Stress free. Cheap if you have fully comprehensive insurance.

    Disadvantages Disadvantages Wasn't kept informed of the late arrival of driver. Obnoxious call centre man.

    It was 6am and I was woken with a jolt at the sudden and un-expected ringing of my doorbell. As it was swiftly followed by a rapid thumping on the door, I knew it was urgent, so got up and galloped down the stairs to be greeted by my neighbour - she leaves early for work and upon leaving, discovered her cars front windscreen had been smashed (not shattered, but a huge impact mark and spider legs running out from it). She then glanced round and saw my car’s rear windscreen had been totally obliterated. . . She’d sent her son off down the street and he came back a few minutes later saying that ... more
  • 118 of 118 Ciao users found the following review helpful
    Picture of sweetdaisy

    Level 7 sweetdaisy

    Member since 25/09/2006

    Reviews written: 94

    5 Stars Chip & Crack Free 12/01/2008
    User recommends the product

    Advantages Advantages professional service, experienced company, open 365 days a year

    Disadvantages Disadvantages none

    I first heard about Autoglass on a TV advert and vaguely remember hearing that any windscreen chips would not cost a penny to be repaired as the cost would be covered by your insurance company. Little did I know that a few months later within a space of 2 months I had to call out Autoglass twice, for a window replacement and a chip repair! A few weeks ago I was driving along when I heard a loud bang. It scared the living daylights out of me and I instinctively put a hand up to my face as I heard glass shatter. After the initial bang I looked at my driver's side window and there was a small ... more
  • 32 of 32 Ciao users found the following review helpful
    Picture of lazza123

    lazza123

    5 Stars Cracking good job Autoglass!! 05/12/2003
    User recommends the product

    Advantages Advantages Customer care, could save your life!

    Disadvantages Disadvantages none

    So, there I was driving down the M5, I got just near to Bristol, and BANG. You guessed it a stone came up and hit the windscreen. I had a quick check, and saw nothing untoward. A couple of days later I noticed a crack coming up from where the Windscreen joins the car, and a big chip right in the middle of the screen!! ** What did I do? ** I was aware that a windscreen is designed to provide about 30% of the strength of a car, so thought I’d better get on a do something about it! Apart from that it was getting colder, and I didn’t was a face full of cold air when the windscreen went!!! So I ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of gingelou

    Level 7 gingelou

    Member since 11/05/2003

    Reviews written: 336

    5 Stars Crackin' Good Service! Review with images 25/09/2006
    User recommends the product

    Advantages Advantages They're Good and they're quick! Chip repairs are free!

    Disadvantages Disadvantages Can cost your excess if you need a replacement!

    My experiences with Autoglass are few and far between, however on the two occasions that I have needed to call Autoglass I received such a good service that I thought I should write them a review to show just how good they are! I first used Autoglass in November 2005 after I bought my Vauxhall Corsa with a chip in the windscreen. I had heard many adverts on the radio about chips and how you should get them repaired before they turned into cracks, so having been made slightly paranoid that my windscreen was going to shatter in front of me I called the free phone number and arranged for ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of bbicuk01

    Level 5 bbicuk01

    Member since 05/02/2007

    Reviews written: 75

    4 Stars Windscreen worries fixed in a flash 04/07/2011
    User recommends the product

    Advantages Advantages Work done well

    Disadvantages Disadvantages Trouble with appointment slots

    So when I found I had a dent and a 30cm crack down my windscreen I realised I needed to do something relatively fast to solve the problem!! Knowing that I had used Autoglass before for a small dent in the windscreen I had no concerns about calling them again to get the windscreen fixed. This time rather than phoning I decided to use the website to book my appointment as it seemed a lot easier, for once I was proved right. The website was really straightforward to use and the instructions were clear cut and easy to understand. It took you through each stage, what was the problem, what was your ... more
  • 18 of 18 Ciao users found the following review helpful
    Picture of lj1989

    Level 7 lj1989

    Member since 01/03/2010

    Reviews written: 461

    4 Stars Autoglass repair, autoglass replace 28/05/2011
    User recommends the product

    Advantages Advantages Whole job done in less than an hour, polite staff

    Disadvantages Disadvantages I had to wait nearly a week

    Last year my windscreen developed a crack after being hit by a stone, great! After going through my insurance documents I realised that I did infact have glass cover which was a slight relief so after phoning them and explaining what had happened they put me through to Autoglass. I explained what had happened to the man on the other end of the phone and he asked if I thought it could be repaired or needed a new windscreen. I explained the crack had got bigger and bigger as the day progressed so I would need a new windscreen. He said that wasn't a problem and took details such as my car, my reg ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of thegashman

    thegashman

    5 Stars Amazing re-glazing 10/10/2006
    User recommends the product

    Advantages Advantages As quick and polite as a butler on speed

    Disadvantages Disadvantages I had to get my windscreen smashed to meet them!

    This is probably going to be a short little review of Autoglass, but maybe there isn't that much to say about a company so swiftly efficient that they popped in and out of my life like the ultimate model of excellent discreet service. I had the misfortune of having my rear windscreen smashed whilst parked in Oxford last weekend. I also had the misfortune to be about 10 seconds too late to actually witness the 2 hooligans responsible in the act of doing it. It's a long story, but I basically walked past them on their way out of the carpark, followed them to a house, confronted them and then had ... more
  • 46 of 46 Ciao users found the following review helpful
    Picture of laramax

    Level 7 laramax

    Member since 11/10/2006

    Reviews written: 316

    5 Stars Chips anyone? 03/03/2007
    User recommends the product

    Advantages Advantages Speedy response

    Disadvantages Disadvantages I haven't found any

    Sooner or later I suppose it had to happen - driving back to the office after a meeting a passing lorry flicked a stone at my windscreen and chipped it. I am not too precious about my car but nevertheless I wasn't happy - it was just twelve months to the day after I got the car and I knew I had to do something about the chip before the windscreen got further damaged. I have seen all the adverts that tell you that chips in the windscreen can be repaired for free under a deal with the insurance companies - it seemed the time had come to put those claims to the test! The following morning when I ... more
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