Rating Summary

Detailed rating

Speed Of Response
Cost
Level Of Cover
Customer Service

1-13 of 13 reviews Show most helpful reviews first Newest first

 

Community Level 6Marandina

Marandina

SAVED MY ASS TOO MANY TIMES TOO MENTION

AdvantagesLow cost, reliable, friendly

DisadvantagesHaven't found any yet

"...lesser name worth considering is Autonational Rescue. ***Who are They?*** Autonational Rescue has been around since 1993 and is backed by equity Red Star Policies at Lloyds. You can find the company at http://www.autonational.co.uk/. The website will tell you that the company above has been providing insurance since 1908 and now has over 600,000 clients. ***Whatís the website like?*** Iíve been with ARN for a few years now and can point to ..." Read review
22.04.2003

Ciao members have rated this review on average: very helpful

Community Level 5jpass

jpass

15 months comp cover for just 57 pounds

Advantagesless than half the price of the RAC, customer service is good

Disadvantageswill they live up to their claims

"For years and years I have been with the RAC for my car breakdown cover. We were paying £65+ each year just to cover us for breaking down away from home. All this cover entitled us to was for somebody to come out and attempt to fix our car by the side of the roadside. If they failed to do this, the car would be towed off to the nearest garage. There was no provision for us getting to our destination or back home again from the breakdown scene. In ..." Read review
17.10.2001

Ciao members have rated this review on average: very helpful

Community Level 7moose

moose

AA and RAC leave little to be desired

AdvantagesCheaper, Subcontracts work so often quicker

DisadvantagesNone

"...only one opinion written about Autonational Rescue.......but I can't understand why! This vehicle recovery organisation certainly knocks spots off both the AA and RAC! I have been with A.R. for 2 years and have no complaints in the time that I have been with them...in fact nothing but praise! I was a member of the AA for about 4 years previous, I paid £122 for the top service they offered (which I needed as I was travelling around the country quite ..." Read review
22.01.2001

Ciao members have rated this review on average: very helpful

Community Level 2herdsman

herdsman

Go for it.

AdvantagesA lot cheaper than competitors, helpful.

DisadvantagesLong waiting times and need to know your exact location.

"Autonational are a lot cheaper than the RAC or AA. The comprehensive package with Autonational costs just over £50 whilst the same package with the RAC costs £115. That is a big differnce and a big incentive to go to Autonational. The RAC try to persuade buyers that they are alot better as the mechanics work for them directly unlike in Autonational where they are a broker and therefore contract out to local garages. However, if your car has broken ..." Read review
15.08.2001

Ciao members have rated this review on average: helpful

Community Level 1BJR

BJR

Full cover for £54

AdvantagesVery low cost

DisadvantagesNone

"...have been a member of Autonational Breakdown for several years and find them excellent value for money. If you have not called them out during the past 12 months, then you get a 'no claims' discount, which in effect means you pay only £54. For this you get road side assisstance, recovery to either a garage or your home/destination. You also get assistance at home (the same as AA's home start). If you break down and they fail to reach you within a ..." Read review
23.10.2000

Ciao members have rated this review on average: helpful

Community Level 1Arabs

Arabs

As good as AA or RAC but much cheaper

AdvantagesCost effective, reliable breakdown cover

DisadvantagesNone

"...flyer in the post from Autonational Rescue offering 15 months cover for the price of 12, with the same cover I had with the AA but at a cheaper price I decided to give it a go (even though I had never heard of them before. I have not looked back. I first called them out in the middle of London at night when my car keys wouldn't turn in the ignition to start the car. They arrived within half an hour and managed to temporarily sort the problem, but ..." Read review
23.01.2004

Ciao members have rated this review on average: helpful

Community Level 1Waylander77

Waylander77

Autonational Rescue

AdvantagesCheap

DisadvantagesBad customer care. All callouts seem to take 1+ hours.

"...recently had cause to use Autonational Rescue. I had a blow-out on the A10. The tyre spanner gave out and I had to call them out. 5 minutes later, the Police arrived and informed me that I would have to be towed (for a charge of £105). I recalled Autonational, and had a short conversation with an unhelpful lady who told me it could take upto an hour, but then said the truck was 5 minutes away. 15 minutes later, the truck driver called and asked where ..." Read review
04.09.2007

Ciao members have rated this review on average: helpful

Community Level 1Treebeard

Treebeard

Autonational Rescue Breakdown service

AdvantagesVery cheap and Effective!

DisadvantagesDoesn't have it's own breakdown staff, but who cares?

"Can't praise them highly enough. Had a breakdown and they were there in 15 minutes despite the rush hour. Who can beat that. Problem (electrical) fixed at the side of the road.... in a shopping centre car park actually. One year later, had another breakdown and they were equally efficient, this time involving being taken home by their recovery service. All I lost was my no claims bonus, but they still worked out cheaper than the big ..." Read review
16.01.2003

Ciao members have rated this review on average: helpful

Community Level 2uptyu

uptyu

Foolish not To

AdvantagesGood as any and cheaper too

Disadvantagesnone

"...to reward. I came across Autonational a couple of years ago, and as of yet I have been fortunate not to have called upon their services which considering the cost is half of the big breakdown organizations, I am saving a lot of money. Where I live, if you phone a breakdown organization be it AA the RAC Green Flag or Autonational, you are provided with the services of the local garage breakdown service, therefore no matter who you are with, you will ..." Read review
06.03.2001

Ciao members have rated this review on average: helpful

Awfully rude customer service

AdvantagesNone identified

DisadvantagesPoor customer service

"Fortunately, I never had to rely on the breakdown service, but if it was anything like the customer service, I'm glad. The cost of cover was reasonable. I spoke to the same lady on several occasions, and she was curt, rude, and because she had such little patience decided to hang up on me after she had me waiting on the phone for several minutes. If it was an accident she would have rung me back, but she didn't. I told my son, and he rang up for ..." Read review
10.05.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1stevobaggio

stevobaggio

Quick, good value

AdvantagesFast, Friendly, Cheap

DisadvantagesGarages often lack sufficient diagnostic tools that companies like the AA do have

"I finished a long and grueling day at work, jumped in my car only to find out i had a flat battery, I had previously been with the AA, and they give a good quality service however this can be at the expense of speed. Now being with Auto national rescue i gave them a call, i understand that they sub contract all thir work which means that they can give a quick service however this was at the expense of good diagnostics. By this i mean yes a garage ..." Read review
24.09.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Orson58

Orson58

Very poor to nonexistent customer service.

Advantagesnone

DisadvantagesThe whole set up

"I joined and a week or so after they took my money they e-mailed me to say that the package I had signed up for was not available to me and offered me another package. This one of course was much worse, than the original one that I had already paid for. After about 4 weeks and many e-mails sent to them, some of which were even bothered to answer I finally managed to get a refund in the form of a cheque as they claimed they could not refund me electronically ..." Read review
28.11.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1Exiles89

Exiles89

Autonational Rescue - Good alround, no complaints

AdvantagesCheap, good service, never had a problem

Disadvantagesnone as of yet

"I have had 10 years of service with Autonational, have been lucky to only have had to call out twice, both times very quick and great service (they contract out to local garage/rescue companies and they have been very good, fast, polite, in fact the wife called them out the once and she thinks they are fantastic, both the emergency callout line and the technician who fixed the motor). If you dont claim in a year you get a great discount, price of ..." Read review
11.09.2005

Ciao members have rated this review on average: somewhat helpful



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