Advantages: They supply gas and electricity otherwise you would have to use firewood and candles! Disadvantages: Poor customer service, lack of communication
...another final demand threatening that BG would come round and cut off my gas meter. Fine, I thought, goodness knows what they were going to cut off, but it sure wasn’t going to be my gas meter!!! So again I telephoned and they said it could sometimes be up to 3 weeks before they get a confirmation that I didn’t have a meter, so I waited patiently. Then you will never guess what….about a month later I received a rather threatening ... ...otherwise BG were going to get a warrant which would allow them to legally force entry into my property. OMG!
You can imagine at this point I was terrified, being at work during the day, I was worried that BG would come round and literally break in, for something that I didn’t actually owe! I started imagining my name on all sorts of blacklists ~ would I ever get credit again, and I sure as hell didn’t want a court case. I immediately ...
moose 06.08.2002
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: Erm thats a tricky one, help me someone Disadvantages: Oh there are a few below
Have you ever been fooled into signing what you thought was an innocent enough form to find out you have signed a contract to change energy supplier but even more scary is the fact that all fields for personal information and details have been left blank, for what? A bit of a worry isnt it. I have, it all happened a few months ago when the door knocked one evening, to find a guy waiting there, so full of it. Have you had one of these come through ... ...in front of me Urm no! We dont have gas I explained, we only have electric, which we used SWEB for Oh well you should have, they have been sent out to everyone, its so you can start getting cheaper gas/electric but you wont be able to have your electric cheaper if you havent had one of these forms and sent it back . But we dont have gas, we have electric and we dont use you, we use SWEB!! .. Oh well thats ...
mumagain 13.06.2002 (17.06.2002)
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: Still the best gas supplier around Disadvantages: Can rip off customers
...progressed in that period.
BG or British Gas in its former guise has been supplying gas to my flat for the past 14 years.
The service has varied from very good to bad over the years.
In the 1980s BG used to send me appointment cards. The purpose of these cards were to inform BG when it would be convenient to read my gas meter in my absence.
On several occasions they failed to come on the required date and asked me to come up with another date. ... ...my gas reading monthly to BG via the telephone automated reading system. It is fairly easy to use. You dial the relevant number, enter your customer reference number, gas reading (via the telephone keypad) and the date of the reading. Your balance is automatically adjusted and if you can request a new statement if you wish. The whole process takes about 3 minutes.
At the beginning of the 1990s you could pay bills via direct debit. A fixed amount ...
mrpaella 09.06.2001
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Ciao members have rated this review on average: very helpful Review of BG Plc
...transferring to Powergen (much better!) BG tried to intervene and stop it. We eventually managed it much to our relief.
The really big trouble with BG is that they are sooooo big. It is physically not possible to speak to the same person twice - even getting through to the same call centre is noteworthy. No control over problems and certainly no customer care is what BG can be summed up as.
Avoid. ...
Kristian 09.08.2001
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Ciao members have rated this review on average: very helpful Review of BG Plc
I have often looked at statistics and thought no that cannot be the case, one such being that moving house is one of the most stressful things we do. Well I can assure you that really is the case. It seems no matter what way you turn and try to organise, stop problems and therefore reduce stress, something will manage to add to the growing stress account. One company that really managed this being British Gas, let me explain.
We had discovered that ... ...gas and electricity and opt to pay by direct debit the saving are substantial. So a few days prior to our move I contacted British Gas and furnished them with all the relevant details (new/old address, moving date, contact phone numbers etc). Here they started to impress me with how efficient they were, told me as the property I am moving into is a card meter (you have a card that you take to various outlets and you have money charged onto the card ...
sit2020 26.02.2002
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: can be very useful in a breakdown Disadvantages: some dissatisfied customers
As an ex-employee of British Gas manning the lines for their Three Star Service Cover, I had my fair share of calls from irate customers. Missed appointments, inadequate services and dodgy engineers were often a great source of complaints. British Gas offers a variety of insurance options - the 3 Star Cover provides you with an annual service on your central heating and a free emergency callout if anything goes wrong. Whilst the vast majority of ... ...So here are my Top 10 tips on how to get the most from British Gas:
1. Have your postcode ready when you phone up - they will be able to find your records far more quickly
2. Be aware of what your contract covers you for and what it doesn't - read the small print
3. Get the name and extension number of the person you talk to - you will then be able to chase them up later, if necessary
4. The emergency breakdown lines are open 24 hours a day - ...
jonathancowley 14.03.2001
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: None Disadvantages: Rude salespeople knocking on your door and not leaving when asked
I arrived home last night to be greeted just a minute or so later by a knock on the door. It was a man dressed in a suit, with a folder and clipboard in his hand.
He didn't say "Good evening", nor did he state his business. Instead he opened by asking if I was Mr (I'm obviously female) So-and-so. I said I wasn't and he showed me his clipboard, which listed all the names and addresses of the people in my road. He'd got the wrong address, so I put ... ...list.
He still hadn't told me what he wanted, so I was still waiting for him to explain, when he insulted me by asking if I could speak on my husband's behalf. It obviously wasn't good enough that I lived there!
Anyway, he proceeded to ask me if I knew that British Gas had stopped making a standing charge for service. I was aware of this and said "yes". His poor salesmanship then showed through, as he then took me through his folder, showing me ...
claire_kerr 29.09.2000
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: Good service while you're with them Disadvantages: Get nasty when you move to a new supplier
At our old house we were supplied by British Gas, which had been saga and a half since moving in. Originally when we moved in there was no gas meter at all, as the house had been repossessed. We had to argue with them for three days that we didn;t have a gas meter before they eventually came out and fitted one so that we could be supplied.
A few months later we changed from British Gas to Scottish Power so thatw e could have both the electric and ... ...with SP, we received a bill for £75 from British Gas. Despite ringing them numerous times to tell them they no longer supplied us, we continued to receive bills, until we received a nasty letter advising us that they were sending the bailiffs round to collect the money that didn;t owe them.
It took ages to sort it all out and was an absolute nightmare, until eventually they realised that indeed we were supplied by someone else and didn't owe them ...
Biffa 23.09.2000
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: Name you know Disadvantages: Slow to act upon application and direct debit
...a while about how great BG were - how much better than Norweb they were - and this appealed to us as we had been having problems with Norweb.
Under the BG promise of cheaper electricity for some years to come and also many reductions for signing up for both gas and electricity, we filled in the application. We have regretted it since.
Back in September 2000 when the man called, he advised us that Norweb were stopping their deal with Tesco clubcard ... ...a letter of apology from BG before the first direct debit came out of our bank account some five months following first signing up with British Gas.
Oh well, I really thought British Gas would know what they were doing - I was proved so wrong.
My advice - if you want the easy life, steer well clear from British Gas -or you will truly have nightmares about your utility bills. ...
MichelleC 28.02.2001
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: national company, brand name Disadvantages: they take forever to switch you over
...the £90 wasn't paid to BG very soon I would be getting a court summons. I rang the agency, and told them in no uncertain terms that BG wouldn't be getting a penny out of me. Again, I reiterated that if we were supplied by BG they would know our names.
At this point, I wrote a very strongly worded letter to both BG and the debt collectors as well as involving energywatch.
After 2 weeks of energywatch investigation, we were sent a letter of apology ... ...had arranged to switch to BG for their electricity, however BG had taken so long to organise the switch that the couple had put their house on the market, sold it, moved out and we had been living there for 4 months before a bill arrived. And of course we knew nothing of it. Although I was pleased with the outcome, I don't think it should take energywatch involvement to get the required result. These companies should listen to their customers - or ...
AnitaM 16.12.2002
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Ciao members have rated this review on average: very helpful Review of BG Plc
...Hackney and at some point BG decided to install the paymeter in the house. A couple of weeks after the installation, the heating packed up. It was winter..and quite cold for any standard. The central heating packed up at 6 pm, when, in principle, it was timed to start. By the time we figured out what it could be, and we managed to have BG tel number, we were in bed under quite a few blakets. Unfortunately the combination of people at that time in ... ...another cold night! BG came the day after. and..surprise surprise..they removed the meter..it turned out from their worker, that this was quite a common occurrence. He openly told us that his previous colleague, not only could have removed the meter, since they are equipped to do so, but he should have done it anyway, since it was fautly! Enough said. Clearly BG prefer to ensure their future revenues, and if this means leaving their customers freezing..though! ...
CICLISTALOCO 12.08.2001
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Ciao members have rated this review on average: helpful Review of BG Plc
Advantages: Constant supply of electric, Disadvantages: no real saving after changing suppliers, more hassle!
...had any problems with with BG in terms of supply and customer service.
I signed up to BG electric in May last year, filled all the direct debit forms and expected payments to be taken monthly from my account. Almost six month later BG started taking payments, I offered to pay a lump sum to cover the six months, but was told there was no need because the payments had been adjusted accordingly. After my first year I receive my adjusted direct debit ...
Advantages: Servicing keeps you safe Disadvantages: Lost holiday and no automatic compensation
British Gas offer three star service cover, which costs me £165pa, and is both an insurance system and a payment for an annual check on gas appliances.
I had an appointment booked for my annual check on a September Friday morning. I took a day of holiday in order to be able to have the check. At 8.15 on Thursday evening a representative called to cancel the appointment. The reason is that there are lots of emergency call-outs.
British Gas were ... ...complain - but they were unhelpful, and told the odd porky. No, they couldn't fit me in. No, I couldn't speak to their planning department, they were closed, but when I persisted miraculously they were open. No they couldn't even offer me their basic £10 compensation, because they didn't regard it as a broken appointment - rather they had cancelled a morning appointment (which could have been as early as 8am) at 8.15pm, and I suppose I was supposed ...
Advantages: Combined utility supplies save money. Disadvantages: None that I have encountered,that can't be sorted.
My wife and myself, decided as have probably many hundreds of thousands of couples, to recieve gas and electricity from the same supplier. and to pay by direct debit to recieve the best cost saving we could. So after some research we decided B.G. to be offering a good price for combined utilities. The only problem we encountered, was after 2 months. The company had failed to pick up the payment mandate for my electricity. Which I believe was a problem ... ...myself to rectify the situation. Having now dealt with B.G. for gas and electricity, for over a year now we have had no problems what so ever. And have found any quiries we have had dealt with quickly, and courtiously. In response to the person who had problems, try asking to speak to a supervisor or insist on speaking to one, as these companies are in buisness to make profits. Which means expanding and keeping a happy customer base. You will always ...
DADDYWILX 27.08.2000
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Ciao members have rated this review on average: helpful Review of BG Plc
Advantages: Don't have to worry about the heating sytem failing or having no hot water Disadvantages: None
...Every 12 months somebody from BG comes out and checks the boiler over to check for carbon monoxide levels and they also service the boiler, if anything goes wrong they will come out and fix it.
Before we had the 3* cover a small part broke on my boiler and as always it was on a Sunday and the workman that we got out was rubbing his hands together, a part that cost about £3 to buy actually ended up costing over £150 with the call out charges and ... ...for the extra cover from BG [you get a 10% reduction for the following year if you don't need to call them out] and in my view is money well spent. You can pay monthly, so you do not end up with a great big wapping bill, and you can sleep at night knowing that you are not going to be ill from carbon monoxide gases. ...
HellyBelly 27.11.2000
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Ciao members have rated this review on average: helpful Review of BG Plc
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