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Community Level 2tiggerkid

tiggerkid

BT Shop Online

AdvantagesNone

DisadvantagesAppalling customer service

"I bought a TV from BT Shop online and this is the most appalling service I've ever had from any online shops. On their website, they say that standard delivery is 1-3 working days from the date of your order and they won't charge your card until they deliver. They charged my card on the day of transaction. Yesterday was the 5th working day since the date of my order and we still haven't had our TV delivered, which would only be half the trouble ..." Read review
05.01.2008

Ciao members have rated this review on average: very helpful

Community Level 1kalikur

Quick review of BT Shop

"Words of warning about BT Shop. I ordered a laptop from BT Shop as the price was good and they are a big name. My credit card company called the next day to say they'd rejected some attempted transactions from dabs.com. I was a tad confused as to how dabs got hold of my credit card number as I'd never been on their site. I then did a site comparison between BT Shop and dabs.com. Turns out the BT Shop site is just dabs.com with a BT branding skin applied. I'd specifically wanted to avoid dabs as they consistently get bad customer service reviews so I cancelled my ordered. Beware - BT Shop is really dabs.com in disguise.
22.03.2008

Ciao members have rated this review on average: helpful

Community Level 1sesmo

Quick review of BT Shop

"Most appalling internet service I have experienced. When I placed the order it said it was in stock. Did not arrive. Was not informed by email of any change to the expectation given when I ordered it and no specific info given on my account other than 'awaiting stock'. Couldn't get through to on-line chat. No phone number given. 24 hrs to reply to email and then nothing but a disclaimer and no info about delivery date. Tried on-line chat again. Told order not expected for 7 weeks, and then signed off as I was writing next query (short). Unbelievable when most internet sellers seem so efficient these days. Do not be tempted by the free delivery!
22.01.2008

Ciao members have rated this review on average: helpful

Community Level 01978Louise

Quick review of BT Shop

"Service is a sham, still waiting on a TV I ordered 6 days ago Courier has went bust therefore I have to wait another 4-5 days on the original item being returned to BT then reposted to myself. Getting my money back isnt an option as they wont refund until they get the tv back from the courier.....Its a joke
26.08.2008

Ciao members have rated this review on average: somewhat helpful

Excellent, a rare gem

AdvantagesPrices, website, customer service, delivery time

DisadvantagesSomewhat limited choice

"...remain impressed. Despite the name, BT Shop sells everything from phones, laptops, baby monitors, tv's etc The prices are excellent, delivery is very quick, and on one occasion when i developed a problem with one of the products it was dealt with efficiently and to my satisfaction. Its now the first place I visit and am confident my order will be dealt with. Well done BT for this effort and I have to say from personal experience i'm suprised at the ..." Read review
12.05.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1Develio13

Develio13

Lack of customer service, Item never shipped after 2 weeks.

AdvantagesCheap Price's

DisadvantagesCheap Support, Don't ship order's on time

"...not even been shipped yet. The BT Shop may offer cheap price's but their customer support is also as cheap as there products, it's poor / inadequate and seem's almost non-existent. I spent several hour's attempting locate a way of contacting them, and eventually found an e-mail address of which I queried where my order was? several hours later (around 5 - 6) I've still gotten no reply, I simply don't have time for this. They've left me with no ..." Read review
05.07.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1woowoo2

woowoo2

Waste of time

Advantagesnone

DisadvantagesThey dont process orders fast enough.

"I placed an order, which then gave me the delivery date. The delivery date came and went and the order was still showing as processing. Thankfully they hadnt processed my card so at least I dont have to wait for a refund. I dont know what the problem was. I can only assume theyve either not got the stock (although it was showing more than 10 instock) or not enough staff or both. I definately wont be ordering from them again I would rather deal with ..." Read review
20.06.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1reviewaber...

reviewabercentral

Quick Delivery - Good Service

AdvantagesQuick Delivery, Good Prices

DisadvantagesA bit of a limited range but more than youd expect from BT

"BT Shop is actually compltley unlike BT the phone company. The website was easy to navigate, prices are good and delivery was exceptionally quick. I went for the cheap standard £1.99 delivery on an order at 11.30pm on a Thursday night, the product was in my hands Monday morning at 9.30am. While an order I had also made on Amazon at the same time is still yet to dispactch. The website also keeps you up to day on delivery info. The product packaging ..." Read review
28.03.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1ahdguy

ahdguy

WARNING. No customer server. Shambles.

AdvantagesAbsolutely none.

DisadvantagesToo many to mention.

"...previously would agree to allow BT to front for them I have absolutley no idea. Basically if you want to be charged for non-delivery of goods use this site, otherwise avoid. ..." Read review
07.04.2011

Ciao members have rated this review on average: somewhat helpful

Awful service, avoid!

AdvantagesFast delivery

DisadvantagesAwful customer service, slow response times, incorrect items dispatched, untrained staff

"Bought a hard drive from them and it was delivered as requested on the next day. However, they not only sent the wrong item but they also sent a faulty item. Returned it to them immediately by courier and was told I would have to wait a day or two for them to check the returns. Five days later and they were still apparently "checking the returns" and even when they did get to my package it would take 7 to 10 days to process a refund (I requested a ..." Read review
10.04.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1DanielElango

DanielElango

Horrible post sales customer service..

AdvantagesPrompt delivery

DisadvantagesPathetic post sales service

"...and even after 3 days, BT shop says they have not yet received by item. Horrible, horrible and still my ordeal is not yet finished.. Frustrated and this is definitely my last business with BT shop.. ..." Read review
26.08.2011

Ciao members have rated this review on average: not helpful

Community Level 1MetalManatee

MetalManatee

Never buy anything from here

AdvantagesNone

DisadvantagesInept staff, faulty goods, terrible service

"...questions... it's beyond a joke. BT even cancelled the customer satisfaction survey link they sent me, as I guess they knew exactly what I'd say! It's incredibly distressing buying from an apparently reputable name and having this sort of experience. AVOID AT ALL COSTS! ..." Read review
02.06.2011

Ciao members have rated this review on average: not helpful



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