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Not for me

“BT Shop Online”

published 05/01/2008

None

Appalling customer service

I bought a TV from BT Shop online and this is the most appalling service I've ever had from any online shops. On their website, they say that standard delivery is 1-3 working days from the date of your order and they won't charge your card until they deliver. They charged my card on the day of...

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Satisfactory

published 21/03/2008

Words of warning about BT Shop. I ordered a laptop from BT Shop as the price was good and they are a big name. My credit card company called the next day to say they'd rejected some attempted transactions from dabs.com. I was a tad confused as to how dabs got hold of my credit card number as I'd never been on their site. I then did a site comparison between BT Shop and dabs.com. Turns out the BT Shop site is just dabs.com with a BT branding skin applied. I'd specifically wanted to avoid dabs as they consistently get bad customer service reviews so I cancelled my ordered. Beware - BT Shop is really dabs.com in disguise.

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Not for me

published 22/01/2008

Most appalling internet service I have experienced. When I placed the order it said it was in stock. Did not arrive. Was not informed by email of any change to the expectation given when I ordered it and no specific info given on my account other than 'awaiting stock'. Couldn't get through to on-line chat. No phone number given. 24 hrs to reply to email and then nothing but a disclaimer and no info about delivery date. Tried on-line chat again. Told order not expected for 7 weeks, and then signed off as I was writing next query (short). Unbelievable when most internet sellers seem so efficient these days. Do not be tempted by the free delivery!

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Not for me

published 26/08/2008

Service is a sham, still waiting on a TV I ordered 6 days ago Courier has went bust therefore I have to wait another 4-5 days on the original item being returned to BT then reposted to myself. Getting my money back isnt an option as they wont refund until they get the tv back from the courier.....Its a joke

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Excellent

“Excellent, a rare gem”

published 12/05/2009

Prices, website, customer service, delivery time

Somewhat limited choice

Every now and then you come across a shop on the internet that you feel the whole experience was a pleasure. I've often come on this site and let of frustration at the poor service particularly from internet operations but after my 4th major purchase from this site (a netbook) I have to say I...

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Excellent

Quick Delivery, Good Prices

A bit of a limited range but more than youd expect...

BT Shop is actually compltley unlike BT the phone company. The website was easy to navigate, prices are good and delivery was exceptionally quick. I went for the cheap standard £1.99 delivery on an order at 11.30pm on a Thursday night, the product was in my hands Monday morning at 9.30am. While...

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Not for me

“Waste of time”

published 20/06/2011

none

They dont process orders fast enough.

I placed an order, which then gave me the delivery date. The delivery date came and went and the order was still showing as processing. Thankfully they hadnt processed my card so at least I dont have to wait for a refund. I dont know what the problem was. I can only assume theyve either not got...

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Not for me

Cheap Price's

Cheap Support, Don't ship order's on time

A word of warning, stay away from here. I ordered a computer motherboard for a birthday present, which I needed by the 8th of July at the latest and put this way it's not even been shipped yet. The BT Shop may offer cheap price's but their customer support is also as cheap as there products, it's...

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Not for me

Absolutely none.

Too many to mention.

Ordered a drive (showing in stock) for next day delivery. After two weeks, and several emails, finally requested to cancel the order. Two, hour long calls with no answer "Please hang on the line, your call is important" Had to threaten legal action and quote distance selling regulations before I...

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Not for me

“Awful service, avoid!”

published 10/04/2012

Fast delivery

Awful customer service, slow response times, incor...

Bought a hard drive from them and it was delivered as requested on the next day. However, they not only sent the wrong item but they also sent a faulty item. Returned it to them immediately by courier and was told I would have to wait a day or two for them to check the returns. Five days later...

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Not for me

Prompt delivery

Pathetic post sales service

I ordered a laptop and it was delivered promptly, only to discover that it was faulty and wouldn't power on. Their customer service phone number is hidden deep inside in their website amidst heaps of useless help which try to deter you from calling them. After the hassle to find the number and...

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Not for me

“Never buy anything from here”

published 02/06/2011

None

Inept staff, faulty goods, terrible service

My keyboard arrived completely faulty, i.e. it didn't work with any of the computers in our house. To cut a long story short, everyone on customer service is completely inept - my return delivery code has long since run out, as no collection happened when I arranged it originally via the on-site...

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Good

published 11/12/2007

Advantages. Free delivery. Reasonable price. Disadvantages. BT offer 1 - 3 days free delivery. I ordered this on Thursday and within 1 hour, the website said that it had been shipped. Fantastic I thought, I may have this on Friday or Saturday. On Monday I receive an e-mail saying that it had been dispatched today (again ??), though it did arrive on Tuesday.

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Not for me

published 09/05/2008

horrible, DO NOT USE!!. BT shop is rebranded DABS and they use Amtrak to deliver who are the most useless delivery company ever!!. I Ordered a laptop 4 days ago shipped from BT shop to Amtrack who "LOST" it. no phone calls no emails no response from either. Terrible customer service

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Not for me

published 11/01/2008

I placed my order for 2 items on the 22/10/2007 and to this day have never received them, but I have been charge £4.50 delivery. I have now checked the order status today to find I have a credit of £4.50 and the order has now been deleted. I have no emails from these guys telling me what has happened, but I do have 17 junk adverts. I found axactly the same service though Dabs on the same 2 items?? I also noticed that the BT shop web site and Dabs look very much alike. never again.

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