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Good

“Beware The Shortfalls”

published 24/06/2004

Generally friendly and quite efficient

Shortfalls, based in a call centre

I work for a private practice in London and it is my job to liaise with insurance companies to determine whether our patients are covered for various procedures, consultations and operations. I also deal with the undesirable phenomenon known as "shortfalling" which I will explain later. Having...

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Super

Speed of treatment

Cost I guess

Many years ago when I lived in London a friend suffered a nasty double fracture of their leg, not exactly life threatening but not exactly pain free and as a result then ended up in a London hospital, when I went to visit I was shocked to find that they had spent the first eight hours of their...

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Not for me

none

Not value for money

We have held a family BUPA health insurance for the last 10 years, but in light of recent developments, I am about to make a move away from this insurer for the following reasons: 1. Our health insurance premiums rise each year by an amount that massively outstrips inflation. Okay, I realise that...

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Excellent

“How Covered Are You ??”

published 14/02/2007

Super Quick Service, Great Facilities

Expensive

I have always been very skeptical of private health care policies and Bupa is probably about as big as they come in the sense of customers and facilities available for their customers. Everyone who works in this country pays their stamp and therefore pays for NHS treatment should you need it but...

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Not for me

None

Expensive and limited

In a very few industries you get one organisation which becomes to all intents and purposes synonymous with the product involved such that the name of that organisation comes to mean the same thing as the product, entrenched in people's minds as the product. Hoover is the most obvious example...

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Excellent

“hospital or hotel”

published 28/02/2001

peace of mind. treatment when you need it.

none

I joined a Bupa scheme several months ago with a special package that was attatched to my salary. As with all insurance I did not expect to have to use it. However my husband became ill and had to visit our GP. The GP advised he would have to go back to hospital as he had a re-occurrance of an...

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Not for me

“Bupa Tried and Damned”

published 31/12/2000

None that I experienced

Lots.

Bupa health insurance cover for my family. I've tried it and I damn it. What a shambles. We signed up to Bupa to cover the whole family in the possible event that one or all of us may need an operation. We thought we would have peace of mind. More like I gave Bupa a piece of my mind. Firstly we...

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Not for me

There is nothing good to say about BUPA

Very Poor company

I want to let people know how BUPA did treat us. My family and me live in Thailand and were going on holiday to Norway and bought a worldwide travel health insurance with BUPA Thailand as we have done before. The times we have used them before we did not need to claim anything so we thought we...

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Super

“Super Bupa”

published 03/07/2003

Quick Private Medical Treatment

Cost can be onerous

I have been a member of BUPAfor many years and, unfortunately, have had to use them a few times. Now I am well awarethat many of you willwax lyrical about ethics. You know the stuff - the NHS should be good enough to provide for all and it is unfair that the rich get preferential treatment etc...

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Super

Good coverage, quick service

expensive

I have been a member of BUPA for around ten years and have generally found the level of service to be quite good. I have claimed for both inpatient and out patient treatment and find that they usually settle claims very promptly. For inpatient treatment, there is an excellent selection of...

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Good

“BUPA - Old at 35!”

published 28/07/2000

Good if you are ill and want treatment but dont wa...

Lots of things that are not covered and prices ris...

I was a member of BUPA from 18 to 35 and during that time did have treatment which was paid for by them and I was glad that I had made the decision to take out cover with themselves however when I was 34 I required some explorotary tests regarding infertility, no treatment, just tests to find out...

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Super

“Can you afford not to?”

published 02/10/2000

Yes BUPA is expensive but if it saves your quality of life and perhaps even your life who counts the cost. I have been a member for 40 years the first 30 of which was paid for by my company. However, I have had to fork out for the last 10 years from my pension. Not easy but I am so glad I did...

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Super

Fairly honest

pricey

Private Health care has become a fast growing market which clearly shows that there are big profits to be made. The trouble is you pay your premiums, perhaps year after year, and until something nasty happens to you you never know whether your particular insurance company is any good. Bupa claims...

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Satisfactory

private health care

premiums too high

As firm supporters of private health care and BUPA members for many years, my husband and I cancelled our subscription in protest at huge premium increases. Although we were lucky enough to not make a claim, our premiums continued to rise steadily each year. We now invest the monthly amount we...

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Not for me

Slick operations

Slick operations used to hide aggressive profit mo...

I was shocked to read, in a time of global-wide austerity, that hidden amongst the details of my annual renewal advice was the fact that you are demanding a 16.5% premium payment increase. Firstly, this very important fact should be conveyed to me in an open and honest fashion i.e. you should...

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