Advantages: nothing positive to write Disadvantages: company have taken money not delivered the goods, staff rude and arrogant .
Do not use this company I ordered a bed, took a day off work to wait for delivery it did not turn up,I made numerous telephones calls to company, staff were rude, did not return calls or emails, eventually I arranged another delivery date, bed did not turn up, after heated discussion with courier service bed was delivered at 5pm, bed was damaged and incomplete, I requested replacement parts which did not arrive, I requested the bed to be collected ... ...bed was not collected. When I have contacted the company staff have been, rude ignorant, and lied about arranging collection, they have had my money and left me with an incomplete damaged bed. I just wish I had read the reviews on this site before I ordered. I can see that lots of people have experienced the same problems that I have. I have requested BBC Watchdog to investigate this company and would urge everyone else who is experiencing the same ...
custard123 20.12.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
Advantages: Great selection of beds, Mattresses are good Disadvantages: Flimsy and cheaply made bed
Ordered our Memory Sleep 500 Divan bed with memory foam mattress on the 11 Oct and finally received the item on 3rd Nov 09 (Delivery was indicated as being 5/10 days). Received the item damaged and without the headboard. Contacted Bedworld's customer services who indicated that they had forgotton to include the headboard in the delivery and would deliver at the end of the week, and that should I retain the damaged goods they would offer me a refund ...
Manny123 03.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of Bedworld.net
Advantages: None Disadvantages: Service, delivery and rude delivery manager
I ordered a dining room table and chairs 8 weeks ago and the website advertised the items to be delivered in 2-3 weeks....wow!! how great is that.
3 weeks come and go, so i called them, sorry but its not in stock and waiting for next delivery in 3 weeks.
OK, so it happens, so i waited.
Week 6 comes and a new excuse...."items came to us broken so we sent it back to manufacturer and asked for a new one which we will get in 2 weeks" said the girl ... ...has none in stock and i will need to wait a further 3 weeks.
Thats the last straw.
I think i would rather wait 9 weeks for a reputable company to deliver the item than wait for bedworld to deliver.
Lets see how long they take to give me my refund.
My Advise.....pay a bit more and use a known company, not this cowboy outfit. ...
dining_dilema 02.11.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
Advantages: Comfy bed! Disadvantages: Wrong Delivery Times and Scratched bed
...recently purchased this bed from Bedworld.net and soon became very suspicious about the quality of the service given from the website. The bed was supposed to come with free next day delivery but after I had ordered it I was given a delivery date that was three days after the day that I had ordered it. On the day of the delivery a van arrived early in the morning with only the mattress that i had ordered and i was told that the bedframe would arrive ... ...am told that this is because they are stored in different warehouses. At this stage I couldn't fault the delivery service as the matress had been delivered on the right day at a good time and the delivery driver was very friendly.
However I waited in all day for my bedframe but it never arrived and when I contacted customer services they told me that they could only send me the bedframe in 2 days time - this was a big let down as i had already taken ...
Lilyz 03.08.2009
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Ciao members have rated this review on average: somewhat helpful Review of Bedworld.net
Advantages: Customer service Disadvantages: Delivery time
I just want to share my experience on a fault i had with my mattress. I discovered that one of the tufts had been pulled inside the mattress leaving a hole. I was dreading the prospect of getting this resolved with an online retailer. I emailed the contact address and received a prompt reply advising they would contact the manufacturer. Within a couple of days customer services contacted me and promised an exchange for a new mattress. The delivery ... ...lead time on the mattress anyway so i guess that was to be expected. One negative point was that i was asked to package the old mattress ready for delivery. As you can imagine this is not easy if you haven't kept the original packaging. Anyway some shrink wrap did the trick. Overall it was a good experience. ...
tlrichiec 21.07.2009
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Ciao members have rated this review on average: somewhat helpful Review of Bedworld.net
Ordered a bed for delivery to my daughters flat, at 14:00 it had still not arrive, when we contacted them after 15 telephone attempts that only reach an ansafone, we were told that no one was at the delivery address. "But I am here and been here all day", the response was that I must be wrong. No I went outside and checked the number on the door and yes I was at my daughters flat, to confirm it she was standing next to me, a bit of a solid argument ... ...office insisted i was not there when the van came.
The yorkshire bedworld office just dismissed us.
Finally got thru to a London number and got some assistance there, but the result was we had to drive to the depot and pick it up ourselves. The very helpful depot supervisor informed us the bed had not yet reached him from the factory and was due in that evening, so maybe just maybe the van had not shown up at the delivery address as it had no bed ...
johnsovx 13.07.2009
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Ciao members have rated this review on average: somewhat helpful Review of Bedworld.net
Advantages: good price, quick delivery Disadvantages: none
...new mattress and will recommend bedworld.net to my friend without doubt. Really please with the service and will use it again when buying beds for my children in future.
That's why i decided to post my review as i wonder how many people decided against the purchase after reading the reviews. ...
c_soph 17.06.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
We ordered a bunk bed with a chair bed on the bottom, for our 2 girls. We were given a choice of color for the chair bed and we chose cream, We also had a choice of day for delivery and it arrived on that day, but while they were bringing it in i had seen that the matrice for the chair bed was blue. I called bedworld and the woman told me to accept it and then email them for it to be exchanged as this was the easier way to do it rather than re-order, ... ...9:25am but by 11am i had no reply so i called them. I was told by there office manager Phil, ( also the man who answer's the phone every time i have called, apart from the countless time's i got the answer phone), that i would have a reply by 12. When i asked if it would be just the matrice that would be exchanged or the whole bed he just kept saying i will have a reply by 12. At 1:01pm i called again and was told they haven't got my email yet so ...
pheonix2nd 27.03.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
Advantages: None Disadvantages: Very difficult to talk to someone, Very rude staff, Inaccurate delivery times, slow refund
...ordered a storage bed from bedworld.net for a very competitive price. The promise was delievered in 1-2 weeks. After 3 and a bit weeks my wife rang to see why where was a delay (they did not contact us). They told us (in no way apologising) that the bed would be a further 4 weeks. They then said for an extra £20 we could have the next bed up in the range and that was in stock and could be delivered the following day. My wife then gave them an extra ... ...hours later to say that they couldn't deliver it the next day and weren't sure when it would be delivered. My wife asked for her £20 back they said "no" and she was transferred to a "manager" who again didn't apologise and told my wife to "be patient and wait for the bed". We have subsequently cancelled the whole order (although the money as yet has not come back to us but they have promised they have issued a refund). It has been a terrible experience, ...
CloneRanger 16.03.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
KEEP AWAY FROM THEM!!! WASTE OF TIME I had ordered a bed which arrived badly damaged. Was very difficult to get in touch with them, they are always on voice mail. They eventually replied to my email, I sent pictures of the bed and we arranged for a new delivery few days later. The very day having not received anything at 4pm I decided to call them just to be told that they were sorry but the manager didn't want to replace the whole bed because, according ... ...unpack the bed (which I had packed for the collection) and take more pictures for the manager to see which parts of the bed had marks & dents. They then aggreed for a replacement and guess what? on the delivery day nobody turned up to deliver the new bed and collect the damaged one!!!! So to summarise, I had lost 3 days waiting for delivery that either brought a damaged item or didn't take place at all!!!!!!!!!! I was so furious, I asked them to ...
Most of the positive reviews on here either point to pure luck, or are perhaps less than objective. My experience with this lot mirrors most of the other 1* ratings which are on here.
Ordered bedstead/mattress three weeks ago. Delivery due last Thursday. Phonecall received on the Wednesday informing of no stock, so no delivery. Phonecall on Thursday morning informing that bed would be delivered, but not the mattress. Nothing arrived.
A week later, ... ...after mattress delivery, and was told "it's coming from another courier", and "will be there later today". Nothing arrived.
Phoned them on the Friday morning, and had the usual protracted conversation with the usual promise - "it will be delivered on Monday morning now". And it was, at 7.30am. Packaging badly damaged in transit, but the headboard is OK.
So, how would you sum up the Bedworld experience?
a) Bedworld (appear) simply to be aggregators, ...
prime586 27.02.2009 (02.03.2009)
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Ciao members have rated this review on average: very helpful Review of Bedworld.net
I ordered a bed and matress from bedworld only because they offered next day delivery. I had just moved house and I expected the bed to arrive on the day I moved in. I also had this day off work so I was around all day to accept the delivery. I didn't hear anything, no emails no phone calls or anything. So on the delivery day I was waiting. At about 16:30 I decided to call them up going through their complicated telephone system. I finally got a ... ...bed was going to be delivered or not,. She said they tried to contact me the day before by telephone and I had no record of missed calls for that day or no voice mails. The reason why it couldn't be delivered is because the delivery address was different to my billing address. I found this hard to understand as they provided the option of having a different delivery address so I assumed it would be fine. The women said that it explained in the terms ...
spikeydarrin 06.02.2009
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Ciao members have rated this review on average: helpful Review of Bedworld.net
Quick review of Bedworld.net
I would stronly advise people to steer well clear of this company. In my dealings with them I was spoken to by the "manager" Phil who was the rudest man I have ever had the misfortune to have to deal with. They never answer the phone... you are put through to an answer phone every time and they do not return your calls or emails. I have been without a mattress for over a week and they do not appear to be in any hurry or make any effort to put this right. I wish I had read the reviews on here before having any dealings with them.
There is absolutely no customer service from this company at all. ...
annabelcowley 29.01.2009
Ciao members have rated this review on average: helpful Review of Bedworld.net
Terrible company with apalling customer service. We ordered a bunk bed for our son for his Christmas. The Internet site stated free next day delivery. We ordered on saturday however requested that the bed be delivered the following Friday. No problem it seemed as they were happy to take the £249.00. Friday comes along and I contact them to find out what time could we expect it? Finally get through on the phone to a guy called Phil in (customer care ... ...that there is no next day delivery for this item and 4-5 weeks. I point him to his website. He say that was not the case when I ordered the bed?? I say I have an email that states 24 hour delivery. I say I would forward it to him. He says that I could alter the email. I say Bedworld have made a error. He says I have.
Arrogant and Ignorant man all over a childs bed. I await to see if they refund my money! ...
SBhoy 21.11.2008
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Ciao members have rated this review on average: somewhat helpful Review of Bedworld.net
Advantages: Great prices, items and delivery Disadvantages: none
I ordered a bed and mattress from Bedworld at a really good price (at least a third of the money I'd have spent on the high street on similar spec items). I was told 3-4 weeks for delivery and 3 weeks to the day afterwards I received a phone call at 8am to say that my items were ready
and asking when I'd like them delivered.
I was very surprised to find that I could arrange for delivery that very same morning and they turned up at 11am! (This may ... ...25 mins away from their Head Office but I was still impressed)
The customer services were excellent both over the phone and at point of delivery and the items themselves are perfect too.
I really couldn't ask for any more - great price, great delivery and great communication. ...
ceri53 11.10.2008
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Ciao members have rated this review on average: helpful Review of Bedworld.net
