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Satisfactory

Attractive bed, comfortable mattress

Poor customer service, bed supports not made of su...

I ordered a bed from bedworld.net last year, shortly before moving into my first house. Yes we had the same drama with delivery that it seems everyone else had experienced: we paid for a Saturday delivery, bed didn't turn up, I called bedworld and they informed me they couldn't deliver on a...

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Not for me

“Incompetent”

published 27/02/2009

None

Unreliable delivery promises.

Most of the positive reviews on here either point to pure luck, or are perhaps less than objective. My experience with this lot mirrors most of the other 1* ratings which are on here. Ordered bedstead/mattress three weeks ago. Delivery due last Thursday. Phonecall received on the Wednesday...

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Not for me

“D. Graham”

published 06/02/2009

None

Everything!!!

I ordered a bed and matress from bedworld only because they offered next day delivery. I had just moved house and I expected the bed to arrive on the day I moved in. I also had this day off work so I was around all day to accept the delivery. I didn't hear anything, no emails no phone calls or...

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Not for me

“Drama in bedworld”

published 14/12/2006

Cheap, on the web

Unreliable, Very slow, condesending staff,

Ok, so the senario was that I had moved out into my first home, but we wanted to get a new bed, pretty much as quickly as possible, and as reasonably priced as anyone knows your first home can quickly become a money pit! I searched google and came up with bed world, they were a supplier of a type...

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Not for me

“Awful costomer service”

published 27/03/2009

NONE

EVERYTHING

We ordered a bunk bed with a chair bed on the bottom, for our 2 girls. We were given a choice of color for the chair bed and we chose cream, We also had a choice of day for delivery and it arrived on that day, but while they were bringing it in i had seen that the matrice for the chair bed was...

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Excellent

“Bedworld.net”

published 11/10/2008

Great prices, items and delivery

none

I ordered a bed and mattress from Bedworld at a really good price (at least a third of the money I'd have spent on the high street on similar spec items). I was told 3-4 weeks for delivery and 3 weeks to the day afterwards I received a phone call at 8am to say that my items were ready and asking...

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Good

Cheap, good delivery guys. Polite and helpful call...

Longer lead times than advertised, no communicatio...

After ordering the above mattress from iMatresses.co.uk/BedWorld and waiting for the 1-2 weeks lead time , I thought to check on it's progress. I spoke to the call centre who helpfully said it would be coming into my local courier on Friday and they would call me then. This would be 3 weeks. (The...

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Not for me

None

Very difficult to talk to someone, Very rude staff...

I ordered a storage bed from bedworld.net for a very competitive price. The promise was delievered in 1-2 weeks. After 3 and a bit weeks my wife rang to see why where was a delay (they did not contact us). They told us (in no way apologising) that the bed would be a further 4 weeks. They then...

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Not for me

nothing

everything. BAD COMPANY

OH MY GOD, stay away from this company I work for a small online furniture shop (which at present dose not sell beds) so i thought i would be safe buying from the largest on line bed shop in the uk. How wrong could i have been. I should have cancelled my order straight away. I ordered a guest bed...

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Not for me

published 04/03/2008

Absolutely dreadful. I received confirmation that I had been charged, and that the order was completed. The delivery date was set for the next day and all was well. Unfortunately no call came from the delivery wing and no delivery was made. They are only open on weekdays from 9-5 and are difficult to get on the phone even during those hours. I have no answer, no mattress, not even an excuse. Someone is apparently going to call me first thing tomorrow morning, but I'm not holding my breath. Have reliability and customer service become a thing of the past?

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Excellent

published 20/09/2007

Hi, I would like to share my experience and express my satisfaction with the services bedworld offer. We ordered a headboard on 2 August and expected a 28 day delivery. We were duly contacted on 30 August and delivery arranged. The headboard was delivered on the due date in September, well packaged and undamaged. All this at a price almost 30% less than the local shops. I would certainly recommend Bedworld to anyone who is in the market for beds, headboards etc. Thanks again, Graham

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Not for me

published 29/01/2009

I would stronly advise people to steer well clear of this company. In my dealings with them I was spoken to by the "manager" Phil who was the rudest man I have ever had the misfortune to have to deal with. They never answer the phone... you are put through to an answer phone every time and they do not return your calls or emails. I have been without a mattress for over a week and they do not appear to be in any hurry or make any effort to put this right. I wish I had read the reviews on here before having any dealings with them. There is absolutely no customer service from this company at all.

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Not for me

published 24/06/2008

I bought a Pine bed from bedworld in early march which arrived smashed into four pieces and after eighteen unanswered phone calls one Email and one registerd letter I was told eventually by their office manager that as seven days had elapsed since delivery that nothing could be done by bed world, West Yorkshire Trading Standards could not achieve any result,I proceeded to take Bedworld to court and it was only then that they agreed to refund my account. Bedworld office manager called Phil took it upon himself to deny me my rights as a customer with a flagrant disregard to the sale of goods act,I have never dealt with a more unscrupilous company than bed world and I would advise any prospective buyer to beware.

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Satisfactory

published 20/08/2008

I ordered the leather Madrid super kingsize bed with matress £ 600.. Took a day off work ,had the old bed removed exciting day...spent 2 hours unpacking and assembling ,,,,,, Well ..what a let down , support rail broken ,two centre support missing, its now 10 days later still waiting for missing and damaged parts, sleeping on the sofa.. missus not happy Begining to think i should have gone to Dreams ,, I keep u posted on what happens Carl , Epsom

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Satisfactory

published 26/08/2008

Ordered a bed + mattress from bedworld last week with delivery scheduled for this week. Mattress arrived but only 1 out of 4 packs for the bed got delivered. I emailed them to find out what was going on but did not get a reply. I called them but was told that someone would call me back because their computer system was down. No one called me back. I wonder what tomorrow holds ...

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