Bensons Bed Shop

...is mainly based on the Bensons Beds in Gloucester, which is a concession in Debenhams, Kings Square. For about the last five months I have had my eye on a gorgeous chocolate leather bed in Bensons Beds. Many times I have purposely headed out of my way into the homewares floor just to gawp at it, but as my husband dutifully reminded me, it wasn't cheap at £499 and there is nothing wrong with the bed we have. I was also slightly put off from Bensons ...
...us. She thought the Bensons salesman had probably gone on a break and very helpfully went to try and find him. Ten minutes later she returned, she couldn't find him but asked us to wait. Twenty minutes later and with a very bored four year old wanting to play on the beds we asked her to take our telephone number and ask him to ring us. When he did call us that evening, he told us he didn't really know what was going on with the bed as they couldn't ...

watkins11 16.02.2008 (12.02.2008) · Read full review
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Review of Bensons Bed Shop

...we duly trundled off to Bensons Beds in Coventry in November 2002. Bensons have stores all over the country, 220 of them to be precise, and pride themselves on being the largest bed retailer in the country. Details of your nearest store, should you ever be unfortunate enough to want to buy a bed from them, can be found on their website. The shop is very brightly lit, and has a comprehensive range of beds, both wooden and metal, old fashioned and ...
...As well as the beds, Bensons also sell soft furnishings such as curtains and cushions. The bed section took over the top floor of the shop, and the other items were housed on the ground floor. The shop also sells ornaments for the home, as well as bedside tables, and small tables suitable for use in the front room. After some deliberation, we chose our dream bed, a wrought iron king size. Bensons were kind enough to throw a duvet and pillow set ...

Lizard_Lover 26.03.2003 (11.10.2003) · Read full review
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Review of Bensons Bed Shop

...pleasure to walk in to Bensons and receive a good level of customer service from the staff. She was considerate, well-informed and a good humoured. She gave us enough space to look around, but let us know that she was there if we needed her, which is a welcome change after feeling pressured by sales people in other well known bed stores. When we found the divan set we wanted - which consisted of a 4 drawer base and a high quality mattress with a ...
...a new sofa bed with Bensons to go in our spare room. I have to say the divan set was of extremely high quality and it has been a joy to sleep on since we purchased it, it was however a considerable purchase and I would encourage people to take time when choosing a bed and ensure they get it right - you can't compromise when it comes to a good nights sleep! ...

Sierra_Fans 15.12.2006 · Read full review
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Review of Bensons Bed Shop

I ordered a bed from Bensons in Horwich back in February of this year, when I initially placed the order I was living in Harrogate in staff accomodation, I had spoken to my temp manager and she was OK with me having my own bed and as my room was large enough for a double I decided thats what I would go for. But due to the leave dates for the job I had the earliest I could get it delivered was going to be the 19th March almost 6 weeks away. But the ...
...that I called in to Bensons to find out where it was and why it had not been delivered. The Manager was very helpful and agreed to get in touch with the depot and call me back, which he did within an hour, only to tell me that the item hadn't been delivered by their supplier so they were unable to deliver it on the agreed date, he offered no apology for them not getting in touch with me to let me know of this change. Understandably I was quite angry ...

scuba_angel 03.05.2007 (02.05.2007) · Read full review
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Review of Bensons Bed Shop

...as we walked passed the Bensons for Beds in Uxbridge precinct. At the front window were two cabin beds reduced down to £299.00. My boys were promised they would have new beds but I wasn't expecting to buy from this company at the spur of the moment. However, I did purchase the two beds and was promised a delivery date of 18.2.04. The night before I dismantled my boys beds and took them to the refuse centre. On the delivery morning I received a ...
...Friday night. On the Friday, bensons phoned to say they could now give me one bed on Wednesday and the other one would be here in two weeks! I cannot print my comments that I made as they were not too polite to say the least. It was even more pathetic when this little sales rep phoned me again to ask how to perform a credit on my mastercard! Oh please. Fortunatley Goldfish were informed of this and put a block on the transaction. Bensons tried ...

debbie_marway 26.03.2004 · Read full review
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Review of Bensons Bed Shop

...email that was sent to Bensons Beds regarding a faulty bed! A total sham! Dear Sirs, A few months ago, I purchased a Minster bedstead and mattress for £249.95, from your branch in Glasgow. On 17 August 2004, I contacted the Manager (Jeanette) to report a fault with the bed. She was unwilling to listen to my complaint and instead told me to contact Customer Services Department (CSD). On the same day, I telephoned the CSD, based in Scotland to report ...
...I was advised that they could only offer me a replacement bed, as they had no authority to offer refunds. However, in order for me to claim a refund, I would have to go back to the store where I purchased the bed originally. After speaking to their manager, the CSD were willing to offer a replacement bed and to have it built by themselves, once delivered. They arranged for delivery on Monday 23 August 2004. I was forced to agree in accepting this ...

city27 25.08.2004 · Read full review
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Review of Bensons Bed Shop

...despite having very nice beds, Bensons could not care less about Customer Care. Having been told a delivery date and slot (8am to 1pm), taken half a day's holiday from work to accept the delivery, cleared the bedroom ready for the delivery and disposed of the old bed (exactly as instructed), like so many other people on here, the bed did not turn up. I phoned the warehouse several times, and they were still insisting that "they will deliver 8am to ...
...of my old bed, as Bensons "often do not deliver on the day that they say they will" - according to her, I should have "set up my old bed in another room just in case"... which says it all really, and of course is totally impractical unless you happen to have a mansion with rooms that can house extra double beds at short notice... Frustratingly, it turned out in the end that our bed was actually on the lorry, and the lorry was delivering in our area, ...

lunarz123 05.11.2008 · Read full review
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Review of Bensons Bed Shop

...frame and bedside tables from Bensons in July 2007. We eventually got a delivery date in September (after two cancelled dates) so we disposed of our old bed on the morning the new bed was due to arrive. Our mattress and bedside tables came but no bed frame. We are still waiting for the frame to be delivered! (due on October 15th now). They gave us a loan frame (because we objected to their suggestion of 'just sleep on the mattress on the floor'!). ...
...The sales assistant said to assemble it without instructions as it was easy to do. I politely informed her that I would not be spending my Sunday completing a Krypton Factor task (having wasted the Saturday waiting for the loan frame to come between 8 - 1pm. It arrived at 2.40pm). Accordingly, we demanded instructions to assemble the bed. When the instructions were finally faxed over the next day, they were instructions for a different bed! Not ...

Leo23 01.10.2007 · Read full review
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Review of Bensons Bed Shop

...divan bed with drawers from Bensons in Weston-super-Mare, I must admit that looking back the signs were all there that it was going to be a painful experience. I had been looking around at a few places and decided to buy from them for no other reason than when I was in the store, I had the money on me and I was sick of going into bed shops and trying all of the different mattresses, plus, they were ever so slightly cheaper than the last place I ...
...and was told it would be delivered that day... I was somewhat skeptical to say the least but sure enough the thing turned up at 5pm! Why can't all companies offer this kind of service? I can't speak for all Bensons stores but the one in Weston-s-Mare failed miserably. ...

mikeroo 08.11.2006 · Read full review
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Review of Bensons Bed Shop

...visitors. We have repeatedly contacted Bensons Christchurch store and received all sorts of promises about delivery of a replacement headboard and after several months, when pressed on a delivery date the staff at the store became abusive. We have still not received a replacement headboard for the bed and we do not believe we ever will. Bensons have taken good money and supplied a substandard product which they are either unwilling or unable to rectify. ...

supajeff 17.12.2004 · Read full review
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Review of Bensons Bed Shop

...my husband and I chose Bensons because we wanted quality but easy access payment method and they were local. I read the poor rating given Bensons on this site so felt a little trepidation in choosing them. I have to say it is one of the best stores I have dealt with. We called at the Oldham store on Alexander retail park a couple of weeks after Christmas (sales) and were greated by a very helpful man who honestly couldn't do enough for us. After ...
...board/stand? Delivery was set for two weeks time and we would be contacted a couple of days prior to delivery to give time of day for delivery by both Bensons and delivery firm. Beds arrived as promissed in excellent condition and right on time. Bensons get my vote and recommendation. ...

Gally1 31.01.2008 (25.01.2008) · Read full review
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Review of Bensons Bed Shop

...were a little suspicious of Bensons because of negative reviews, we visited their showrooms in Harrogate and Thorp Arch (Boston Spa/Wetherby). Harrogate was small and we wanted more choice, so went to Wetherby, which is a large and pleasant showroom with plenty of good quality beds. Another bed shop at Thorp Arch was much shabbier and less relaxed - I felt comfortable in Bensons and unrushed about making a decision. Staff were helpful, and not too ...
...some research beforehand). We did buy a bed, and it was delivered without hassle in fifteen days from ordering. We had a phonecall four days before delivery to confirm day and timeslot (noon - 6pm, giving us the morning to move our old bed and clean), and the driver rang 10 minutes before arriving. The bed is lovely and we are very happy with it and the service provided. We have not used their customer service, so cannot comment on that. We are buying ...

Lazy_Lady 08.08.2007 · Read full review
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Review of Bensons Bed Shop

...frame and mattress from Bensons Bed shop. When we ordered, they said they will deliver it as soon as possible and set a date for delivary. It was supposed to be delivered on Monday. So they gave a call on Friday saying that they can deliver only mattress on Monday and the bed frame will be delivered on Friday only. So I asked them to do it together on Friday. They said they will arrange it for Friday both the bed frame and the mattress. Then on Monday, ...
...Tuesday, one person came fro Bensons Beds and he just checked the boxes whether we got it wrong or not. Then when I asked for the King size frame, he said, when I opened the truck door the frame is not there. What a responsible people!!! He asked whether I should take the double frame with him. I said leave it there, when you deliver the king size bed frame you can take the double. He said he will tell the customer service.I waited a call from Bensons ...

hummingbird07 07.02.2008 · Read full review
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Review of Bensons Bed Shop

...husband informed the driver that Bensons had cancelled but could be there in 20 minutes. Driver wouldn't wait. Re-delivery arranged, but when I rang to confirm nothing on system. "Re-ordered" but had to write to find out what happening. Promised new mattress 3 weeks from end of May but we still don't have it! ...

AlysonW 17.07.2008 · Read full review
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Review of Bensons Bed Shop

I ordered a bed from this store and delivery was arranged for 3 September, I had to put this off as I could not get rid of my existing bed and they said they could deliver the following week as it was in their warehouse. On 9 September I received a call to say it would be delivered 10 Sept between 8 & 1. I took the day off work. At 10am I received a call to say they would not be delivering it as it was not in their warehouse. That was that. Clearly ...
...originally due to be delivered. I went to the shop but of course the manager was on holiday no one else could help etc.,It was then promised for the following Friday and I said I would cancel my order if it was not delivered. I eventually spoke to the manager the following Tuesday. I asked for compensation and they said it was company policy to discuss that after delivery. I said it was my policy to discuss it BEFORE I would accept delivery as they ...

treestubbs 13.09.2007 · Read full review
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Review of Bensons Bed Shop