Bensons Bed Shop

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Reviews - Bensons Bed Shop

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Good

“What a nightmare!”

published 16/02/2008

Reasonable prices, lovely beds

Very, very poor sales technique & customer service

This review is mainly based on the Bensons Beds in Gloucester, which is a concession in Debenhams, Kings Square. For about the last five months I have had my eye on a gorgeous chocolate leather bed in Bensons Beds. Many times I have purposely headed out of my way into the homewares floor just to...

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Not for me

Lovely beds

Rude staff, terrible customer service

Although this review is primarily a moan at Benson’s Bed Shop, I have endeavoured to give a brief background of the shop and the products they sell. Unfortunately, I have already posted in the Buyer Beware section, so I have had to use this category for a rant. Last year our bed began to show...

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Excellent

Great Product, Customer Services, Delivery

Not experienced any.

After a horrendous episode with a well known bed company, it was a joy to find a high street furniture retailer who actually looked after the customer… After hunting round many furniture stores within Weston, looking for a new divan set, it was a pleasure to walk in to Bensons and receive a good...

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Good

“Beds.... Eventually”

published 03/05/2007

good deals, good quality

little contact from the delivery depot

I ordered a bed from Bensons in Horwich back in February of this year, when I initially placed the order I was living in Harrogate in staff accomodation, I had spoken to my temp manager and she was OK with me having my own bed and as my room was large enough for a double I decided thats what I...

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Not for me

None

Everything, especially mold / mould in the bed and...

We bought a Relyon bed worth £1500 from Bensons in Hounslow. A year and 4 months after it had been delivered the mattress began to collapse on one side. On investigation it was very damp. Lifting the mattress we found mould riddled throughout the bed. This was a common complaint from other...

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Not for me

none at all

uxbridge staff have a limited grasp of the english...

On 01.02.04 I made the big mistake of listening to my son as we walked passed the Bensons for Beds in Uxbridge precinct. At the front window were two cabin beds reduced down to £299.00. My boys were promised they would have new beds but I wasn't expecting to buy from this company at the spur of...

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Not for me

none

Too many to mention. Pass the buck!

Here is an email that was sent to Bensons Beds regarding a faulty bed! A total sham! Dear Sirs, A few months ago, I purchased a Minster bedstead and mattress for £249.95, from your branch in Glasgow. On 17 August 2004, I contacted the Manager (Jeanette) to report a fault with the bed. She was...

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Not for me

Product reasonable

Rude staff, Mattress was not delivered with the be...

My boyfriend and I moved in together a few weeks ago and decided that we needed to upgrade our bed. We chose a King sized pocket mattress with a wooden bedframe from a local store. The store manager was very friendly and helpful and quickly got it set up, took our payment and helped to arrange...

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Not for me

From what I remember in the show room, the bed is ...

Incapable of delivering when they say they will, v...

Unfortunately, despite having very nice beds, Bensons could not care less about Customer Care. Having been told a delivery date and slot (8am to 1pm), taken half a day's holiday from work to accept the delivery, cleared the bedroom ready for the delivery and disposed of the old bed (exactly as...

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Not for me

“Buyer Beware!”

published 01/10/2007

None

Too may to list

We ordered a mattress, frame and bedside tables from Bensons in July 2007. We eventually got a delivery date in September (after two cancelled dates) so we disposed of our old bed on the morning the new bed was due to arrive. Our mattress and bedside tables came but no bed frame. We are still...

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Not for me

“Bensons beds - forget it”

published 08/11/2006

Good range on display

poorly trained staff, terrible customer service, i...

I recently purchased a kingsize divan bed with drawers from Bensons in Weston-super-Mare, I must admit that looking back the signs were all there that it was going to be a painful experience. I had been looking around at a few places and decided to buy from them for no other reason than when I...

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Excellent

published 24/11/2008

Excellent. Having ordered an expensive bed from Bensons, and coming upon this site by accident, I have been really worried about what would happen. The salesman was really helpful and recommended a bed suitable for our individual needs. They gave us a delivery date, phoned us 2 days beforehand to confirm the time slot, phoned 24 hours beforehand to confirm again, and then phoned exactly 30 minutes before they arrived. We are thrilled to bits with the quality and the service. So sorry that others have been unhappy, but I felt I ought to let people know that they can get it right. I have been worried sick for 3 weeks and it all turned out brilliantly.

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Not for me

Nothing

Very bad customer service.

Recently we moved to a new flat. And we ordered a new bed frame and mattress from Bensons Bed shop. When we ordered, they said they will deliver it as soon as possible and set a date for delivary. It was supposed to be delivered on Monday. So they gave a call on Friday saying that they can...

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Not for me

“Invisible Mattress”

published 17/07/2008

Can't think of any

There are too many to mention

I contacted after-sales in Feb 08 re faulty mattress still under warranty. We heard nothing for several weeks, then I got text to confirm delivery on certain date. That morning, after time taken off work, they rang informing it was "out of stock"! Re-delivery arranged. Husband due to be working...

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Not for me

NONE . This bed is no longer in their range, and h...

WE HAVE TO FIGHT WITH BENSONS TO HONOUR THEIR 5 YE...

On the 17/9/08 we had the misfortune to come across our local Bensons For Beds while looking to replace our rather old uncomfortable bed. We ordered and paid for a MEMORY FOAM ADVANCED 1440 divan bed at the full cost of £834.99p including delivery charge. The bed was delivered as arranged 6 weeks...

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