Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > House & Garden > Retailers > Home Improvement/Furnishings > Bensons Bed Shop

User Reviews

for Bensons Bed Shop

Rating Summary based on 60 reviews

  • 5 Stars
    		11
  • 4 Stars
    		3
  • 3 Stars
    		4
  • 2 Stars
    		1
  • 1 Star
    		41

Detailed rating

  • Delivery time
  		• 2.6
Previous page Next page Page 1 of 6 | 1 to 10 out of 60 Review(s)
  • 62 of 62 Ciao users found the following review helpful
    Picture of watkins11

    Level 7 watkins11

    Member since 27/10/2005

    Reviews written: 103

    3 Stars What a nightmare! 16/02/2008
    User doesn't recommend the product

    Advantages Advantages Reasonable prices, lovely beds

    Disadvantages Disadvantages Very, very poor sales technique & customer service

    This review is mainly based on the Bensons Beds in Gloucester, which is a concession in Debenhams, Kings Square. For about the last five months I have had my eye on a gorgeous chocolate leather bed in Bensons Beds. Many times I have purposely headed out of my way into the homewares floor just to gawp at it, but as my husband dutifully reminded me, it wasn't cheap at £499 and there is nothing wrong with the bed we have. I was also slightly put off from Bensons due to my mums bad experience with them three years previously. The bed she ordered included free duvet, pillows and linen which sounded ... more
  • 55 of 55 Ciao users found the following review helpful
    Picture of Lizard_Lover

    Lizard_Lover

    1 Star Bensons Customer Service goes Belly Up 26/03/2003
    User doesn't recommend the product

    Advantages Advantages Lovely beds

    Disadvantages Disadvantages Rude staff, terrible customer service

    Although this review is primarily a moan at Benson’s Bed Shop, I have endeavoured to give a brief background of the shop and the products they sell. Unfortunately, I have already posted in the Buyer Beware section, so I have had to use this category for a rant. Last year our bed began to show signs of age.....you know the thing, you get out in the morning and have the imprints of the springs in your back….. My mother-in-law decided she would buy us a new bed for Christmas, so we duly trundled off to Bensons Beds in Coventry in November 2002. Bensons have stores all over the country, 220 of ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of Sierra_Fans

    Sierra_Fans

    5 Stars Thank Bensons for a good nights sleep! 15/12/2006
    User recommends the product

    Advantages Advantages Great Product, Customer Services, Delivery

    Disadvantages Disadvantages Not experienced any.

    After a horrendous episode with a well known bed company, it was a joy to find a high street furniture retailer who actually looked after the customer… After hunting round many furniture stores within Weston, looking for a new divan set, it was a pleasure to walk in to Bensons and receive a good level of customer service from the staff. She was considerate, well-informed and a good humoured. She gave us enough space to look around, but let us know that she was there if we needed her, which is a welcome change after feeling pressured by sales people in other well known bed stores. When we found ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of scuba_angel

    scuba_angel

    3 Stars Beds.... Eventually Review with images 03/05/2007
    User recommends the product

    Advantages Advantages good deals, good quality

    Disadvantages Disadvantages little contact from the delivery depot

    I ordered a bed from Bensons in Horwich back in February of this year, when I initially placed the order I was living in Harrogate in staff accomodation, I had spoken to my temp manager and she was OK with me having my own bed and as my room was large enough for a double I decided thats what I would go for. But due to the leave dates for the job I had the earliest I could get it delivered was going to be the 19th March almost 6 weeks away. But the deal I was getting was very good and I was in no real hurry. So I paid my deposit and waited. Then as mentioned in other places I was transferred ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of Kateybee123

    Kateybee123

    1 Star Great if you like mould in your bed 16/05/2011
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything, especially mold / mould in the bed and truly hideous customer service!

    We bought a Relyon bed worth £1500 from Bensons in Hounslow. A year and 4 months after it had been delivered the mattress began to collapse on one side. On investigation it was very damp. Lifting the mattress we found mould riddled throughout the bed. This was a common complaint from other customers and one that Bensons were previously aware of but I believe we may be the only customers who got a refund without going to the courts. Because we bought on finance, we got a refund. It took a while, but the companies concerned were fantastic. However, we were left with an enormous mouldy bed. So ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of bettyboo2u2

    Level 1 bettyboo2u2

    Member since 23/03/2012

    Reviews written: 1

    1 Star Benson beds, I won't use them again. 23/03/2012
    User doesn't recommend the product

    Advantages Advantages Product reasonable

    Disadvantages Disadvantages Rude staff, Mattress was not delivered with the bed, Riddiculous delievery times

    My boyfriend and I moved in together a few weeks ago and decided that we needed to upgrade our bed. We chose a King sized pocket mattress with a wooden bedframe from a local store. The store manager was very friendly and helpful and quickly got it set up, took our payment and helped to arrange delivery. It all started to go wrong from here. The earliest delivery date was nearly 5 weeks away and midweek, so we needed to stay at home. The charge for delivery was close to £35, even though we were spending a lot of money instore. We happily parted with a very large sum of money and went home to ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of debbie_marway

    debbie_marway

    1 Star not a good nights sleep for bensons beds 26/03/2004
    User doesn't recommend the product

    Advantages Advantages none at all

    Disadvantages Disadvantages uxbridge staff have a limited grasp of the english language, they are unhelpful, never return calls on time, do not stick to delivery dates.

    On 01.02.04 I made the big mistake of listening to my son as we walked passed the Bensons for Beds in Uxbridge precinct. At the front window were two cabin beds reduced down to £299.00. My boys were promised they would have new beds but I wasn't expecting to buy from this company at the spur of the moment. However, I did purchase the two beds and was promised a delivery date of 18.2.04. The night before I dismantled my boys beds and took them to the refuse centre. On the delivery morning I received a call to say there were no beds in stock until a further two weeks. I explained the situation ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of city27

    city27

    1 Star Buzzcocks at Bensons for Beds!!! 25/08/2004
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Too many to mention. Pass the buck!

    Here is an email that was sent to Bensons Beds regarding a faulty bed! A total sham! Dear Sirs, A few months ago, I purchased a Minster bedstead and mattress for £249.95, from your branch in Glasgow. On 17 August 2004, I contacted the Manager (Jeanette) to report a fault with the bed. She was unwilling to listen to my complaint and instead told me to contact Customer Services Department (CSD). On the same day, I telephoned the CSD, based in Scotland to report the faulty bed. Immediately I asked for a refund, but I was advised that they could only offer me a replacement bed, as they had no ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of lunarz123

    lunarz123

    1 Star Bensons - couldn't care less about customer 05/11/2008
    User doesn't recommend the product

    Advantages Advantages From what I remember in the show room, the bed is nice!

    Disadvantages Disadvantages Incapable of delivering when they say they will, very rude customer service staff

    Unfortunately, despite having very nice beds, Bensons could not care less about Customer Care. Having been told a delivery date and slot (8am to 1pm), taken half a day's holiday from work to accept the delivery, cleared the bedroom ready for the delivery and disposed of the old bed (exactly as instructed), like so many other people on here, the bed did not turn up. I phoned the warehouse several times, and they were still insisting that "they will deliver 8am to 1pm and will phone an hour before to confirm" at 12:45pm - maths clearly not a strong point. I was then given the run-around ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of MrMuggings

    MrMuggings

    1 Star PROBLEM FOUND WITH BENSONS MEMORY FOAM BED. 31/12/2009
    User doesn't recommend the product

    Advantages Advantages NONE . This bed is no longer in their range, and has been replaced by another.

    Disadvantages Disadvantages WE HAVE TO FIGHT WITH BENSONS TO HONOUR THEIR 5 YEAR WARRANTY

    On the 17/9/08 we had the misfortune to come across our local Bensons For Beds while looking to replace our rather old uncomfortable bed. We ordered and paid for a MEMORY FOAM ADVANCED 1440 divan bed at the full cost of £834.99p including delivery charge. The bed was delivered as arranged 6 weeks later on 3/10/08, and assembled by us in our bedroom. We were quite pleased with the bed untill May 2009, when we noticed that the bed base was damp, mouldy and stained across both sections. We contacted Bensons customer services and told them of our findings, the person who we spoke to (KATIE) asked ... more
Previous page Next page Page 1 of 6 | 1 to 10 out of 60 Review(s)