Booking.com > Reviews

Advantages: None
Disadvantages: Discount rates in fact overpriced. Classifications untrustworthy. Price guarantee with no value.

...saw the same hotel at booking.com advertised with a 70% discount... looking closer at the room rate the price had been even more inflated Best regards ... Read review

Advantages: in city centre, plenty of space
Disadvantages: really warm, lights in bathroom really dim

We decided to stay at the Blue Rainbow apartments in Manchester as a change from staying in a hotel when visiting family. We stayed in a 2 bedroom apartment for £100 a night. This price included bread, butter, tea, coffee, cereals and a pint of milk. The apartment was large, with 2 decent sized bedrooms, though they are not the biggest Ive ever seen. One bedroom has an en-suite bathroom, with just a shower, sink and toilet. There is also another ... Read review

Advantages: Website is easy to navigate and book your hotel
Disadvantages: Booking.com does not stand behind their own policies and their customer service is not helpful.

...changed the reservation through the Booking.com website well before the cut-off date and yet we were charged for the first night of our cancellation by the hotel. Booking.com list that you may make changes to your reservation up to 24 hours before your reservation without penalty, however, upon arriving at the Hotel Diplomatic we were told that their policy is 48 hours. After repeated calls to Booking.com the charges have not been credited to my account. ... Read review

Advantages: reasonable rates
Disadvantages: Do not book your chosen hotel, refuse to address any problems, poor service

My experience of booking.com was good up to the point of checking in the hotel booked. Despite my proof of reservation at booking.com there had been no reservation made at the hotel at all. The Hotel had rooms but at £40 extra per night than previously booked. The customer service at Booking.com was next to useless, asking them to re-confirm the booking over the phone, they absolutely refused saying they had already done it and the hotel must have ... Read review

Advantages: No charge until you have stayed.
Disadvantages: None

I have used BOOKING.COM where we have made the booking and stayed at the Hotel and also where we have needed to cancel. BOOKING.COM is another site that often appears to be the cheapest when we trawl HOTELSCOMPARISON.COM. We booked for Vila Gale in Tavira Portugal for our January trip. Booking process was very easy, we had two double Rooms with Buffet Breakfast and Pool View (Pool View was 1 Euro per night per room, Saga were Charging 2 ... Read review

Advantages: Quick and easy booking hotel
Disadvantages: Not many hotels offer for Asia region

...hotel was 125 euro, but booking.com offered 50 euro rate. I think I was a big deal for me. And at that time, I could not make print out of my booking because it was an urgent situation. But I did not have a problem at all with it. Just need to confirm my name with hotel's reception, then I got my room's key within 10 -15 minutes, of course I need to fill up some details again for the hotel's form. Pity that we could not find lots of hotels ... Read review

Advantages: Excellent customer service, great choice of hotels and excellent rates
Disadvantages: None that I've come across!

...Booking.com. However, after speaking to Booking.com Customer Services I was absolutely gobsmacked with the excellent service I received. Their team really helped put my mind at ease and communicated with the hotel to resolve the issues. Another great thing about Booking.com is that they display guest reviews on their website. These are impartial, and display both the good and bad comments from guests. These can be really helpful when deciding ... Read review

Booked the quality inn hotel in Dudley via booking.com (english site). Very simple to use site with exceptionaly good rates! Will use again and recommend to friends and collegues alike.

I booked to stay at Hotel Post in Kelkheim, Germany, with booking.com, but needed to change the duration of stay from 2 nights to one. I followed the instructions to do so via contacting the hotel giving 3 days notice. However, when I got back, I found I'd been charged for two nights. Whether it is fault of hotel or booking.com is hard to say, but what is unforgiveable is that neither of them responds to emails. No point in booking.com giving out an email for customer service, as they don't actually serve customers.

WARNING! Beware!!! I am still trying to resolve a very bad experience with booking.com. I had a CONFIRMED reservation with "Red Bed and Breakfast" in Sofia, Bulgaria. This place turned out to be nothing like the advertised representation. Our room was switched, it was dirty and the breakfast was unavailable at the times stated on the website. Months of trying to resolve this in some way have gone unaided. If you think booking.com will step in to help you when dealing with unscrupulous hotels, THINK again!

Booked a hotel with Booking.com but could not use the room due to a family problem. i cancelled a month before I was due to go and received confirmation of my cancellation. Two days after the planned trip I found my credit card had been debited the full amount for the room. I contacted booking.com and received an e.mail saying they would look into it. Not what I expected which was an immediate refund. I have heard nothing since then despite sending at least three e.mails. Appalling treatment, will never use them again.

Advantages: Customer service easy to reach
Disadvantages: but USELESS !

...the help they need from booking.com ! ... Read review