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Community Level 1ShankarM

ShankarM

beware of cancellation charges at Booking.com

AdvantagesBooking.com is convenient

Disadvantagesbeware of cancellation charges at Booking.com

"hello there, Booking.com is convenient, but beware of cancellation charges. In January 2012, we made a booking for 2nd week in Feb 2012. We cancelled our booking of HongKong hotel well in advance of the penalty date (1 week prior), but still got charged on the credit card! Upon return from vacation, I contacted Booking.com, and simply got "sorry for inconvenience" email. I believe either cancellation was simply not processed ..." Read review
15.03.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1umghhh

umghhh

cancelation fee = the price of my planned stay :(

Advantagesease of use, information presented in a good and structured way.

Disadvantagesno cancelation possible, credit card debited directly at the time of booking

"When I entered the site I was pleased to see all well organized and easy to navigate. I was shocked however when after completing of my booking I looked at conformation mail - not only they informed me that by booking I actuly obliged myself to pay but to pay immediately before even setting a foot in the hotel. It has been become clear why it is so after I got to the section stating that the reservation can be canceled and this costs then exact amount ..." Read review
29.05.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1mumumy_no1

mumumy_no1

wrong prices

Advantagesfound a hotel room free on the date

Disadvantagesincorrect facts

"we booked a 4 star hotel from monday till wednesday, and we were told the price was one hundred and sixty pounds for a double room for two nights, but when we arrived the manager said that the room was one hundred and eighty pounds so we were made to pay an extra twenty pounds . that put the manager in a bad mood plus we were told we could have a smokeing room. when infact there wernt any. we were going away so we could have a nice 25th anniversary ..." Read review
14.10.2009

Ciao members have rated this review on average: somewhat helpful



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