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Boots repeatedly failed to investigate a complaint

Advantagesavailability of stores

Disadvantagesvery poor customer service and unwillingness to investigate complaints

"...about staff at one of Boots stores and despite it being chased up the store manager failed to respond. Six weeks later he still has not asnwered the complaint and the matter is being referred to a higher level. Has anyone else had problems of this nature when dealing with Boots. If so what was done about it. The incident in question involved gross misconduct of staff working in the pharmacy and involved misusing patient data and breach ..." Read review
24.04.2012

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