British Gas Homecare

...don't have the money. Well British Gas have solved this problem for me and I must say their Homecare cover is very good value for money and has more than paid for itself over the past two years. I have had problems with all three of the main things that run in the house, Central Heating, Plumbing and Electrics and for a monthly payment of £25.99 a month I don't have to worry about paying out for any work should these develop problems. Below I will ...
...sewage pipe outside. After ringing British Gas to use my cover they sent someone out the same day but he was unable to locate the blockage so a camera was called out. It was found to be concrete debris god knows how it got down there but it was cleared at no cost and no excess to pay to me. I found out from the man who carried out the work that it would have cost me over £800 had I not had the cover PHEW. Electrics ------------ After a first ...

bazzaoleary77 20.03.2007 · Read full review
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Review of British Gas Homecare

We've have a British Gas Homecare policy for a long time, initially just to cover our central heating system, we took this out some ten years ago in our first home, when we moved we move the policy with us. It covers any problems or repairs with your central heating system or boiler, there are different levels of cover - we always took out the 3 star service, you get an annual boiler check/service and then if you have a problem you call them and ...
...each occassion I have phoned British Gas Homecare, they send an engineer round, again it has always been next day, and fixed the problem - new pump, new switch, new circuit board etc., no cost all covered on the policy. The plumbing cover is also as good, only used them once but service was very quick - it was contracted to Dynorod. The downside. **************** 1) It is pricey, there is no denying this. The good points ****************** ...

hecticmum 26.01.2007 · Read full review
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Review of British Gas Homecare

I've HAD IT with British Gas. I have had their homecare for boiler and radiator cover for 17 months and have had roughly around 13 visits from their engineers all of whom have said that there is no need for me to buy a new boiler but mine is just temperamental !! Having just had the last of 2 visits (all visits have required me to take time off work which they do not seem to care about) last week (Thursday & Friday) the boiler worked for a day and ...
...have explicitly explained to British Gas that my employers will not give me any further time off during work hours to resolve this problem to which I was PROMISED that someone from the planning department would call me to arrange an engineers visit between 6-10pm . . .surprise surprise NOBODY CALLED ! NO ENGINEER HAS COME. Now day 3 (of episode 14) I am still without heating or hot water. I am battling with British Gas to get someone to take this ...

Mella33 11.02.2009 · Read full review
Review of British Gas Homecare

...years ago. We've had a British Gas HomeCare 200 agreement for 11 years, we took it over from the previous owners. I know they've missed at least one service but I don't pay that much attention really as long as the boiler is working. Anyway in the past year it's stopped working twice, and both times we've had to wait 3 days for an engineer to come round to fix it. (Currently still waiting, and freezing) When I rang up this time, on a Sunday afternoon, ...
...and then said that we're "eligible to upgrade" to another service, an extra £3 a month on top of the annual £236 we already pay, which would mean an engineer would come out same day if we ring before 10am, or next day otherwise. I declined, as it would have made no difference to the wait this time, and I was much too irritated by her cheek to consider it. Also I had thought we already had this level of cover but I guess they've added a new upper ...

holidaymaker 06.01.2009 (09.01.2009) · Read full review
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Review of British Gas Homecare

...ceiling, in desperation, I phoned British Gas and had an emergency Plumber sent, when at this stage I didnt even have an account with British Gas This visit was free and I did I subsequently signed up to the Homecare Package for peace of mind. However, on the 1st Service was advised the heating system is too antiquated (it is 1960's) and nop money should be spent trying to path it - just waiti until you need to and replace it entirely. Agreeing, ...

FullerCV 23.11.2009 · Read full review
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Review of British Gas Homecare

...had none what so ever! British gas homecare is such a con! The customer service staff are terrible and using the system that they work with and do not give any information to the engineers or the customer who in my case had waited on 5 occasions and had no shows from engineers that i was told were coming out to my home! I am someone who works for a living i do not doss around at home so I REALLY HATE WAITING FOR IN ALL DAY FOR NO SHOW ENGINEERS! ...

mikeypro 29.02.2008 · Read full review
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Review of British Gas Homecare

I signed up as I was having difficulty with my boiler and thought it would be an effective way of getting it sorted. Here's a catalogue of the visits I eventually had: 1st call out: Paid £50 call out fee upfront (which I wasn't informed about when signed up and made that clear!) and if the repair could be done it would not be charged to my account. Engineer came round and diagnosed the problem but couldn't fix it so had to put parts on order. 2nd ...
...of repair as it wasn't done on the 1st visit. 3rd/4th call out: Recurring problem so had to call them out again within a couple of weeks. Told them I wasn't paying the £50 up front fee as the problem wasn't resolved and was initially refused an engineer. Called again and spoke to supervisor who overruled that, sent engineer round "free of charge". When engineer came out, was told that the boiler was "knackered" and needed to get a quote for a new ...

truecockney 25.08.2009 · Read full review
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Review of British Gas Homecare

...I get a letter from British Gas informing me that my first Annual service is due. ??? But BG we had all that nonsense last year. I ring BG to find that a "mystery Caller" has rung up and cancelled my Homecare policy. I write an email of complaint to British Gas, nothing they don't even acknowledge it. Last year I had the first service visit for my homecare 100 policy. On first inspection Engineer tells me that there is a faulty valve which he could ...
...was problem filling the system with water because I did not have the correct pipe. The Engineer stated, "I've never seen that before, it's not on my computer", when looking at the filling nozzle. [2] The engineer told me that I would need to go to the local plumbing store to get a different filling pipe for the boiler. When I expressed surprise that the Engineer could not get the part he told me ?We don't do running about for other people". I think ...

simonxhayes 18.02.2009 · Read full review
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Review of British Gas Homecare

...boiler. In my case British Gas had to be reminded to come for the annual service and the engineer took 10 minutes most of which time was taken up in filling in bits of paper to prove that he had attended. The casing was not removed and no checks were made inside the boiler. Virtually none of the manufacturer's requirements were carried out. I complained to customer services that the service had not been carried out properly and a second engineer ...
...need to be replaced (by British Gas) I wonder how many people who subscibe to Homecare realise that it does not protect the condition of the boiler and that the engineers do not infact carry out an annual service at all? British gas have sent me a bill which I am refusing to pay on the grounds that they have broken their contract with me. I am still waiting for a reply to my written complaint ...

adr7ian 19.09.2008 (14.11.2008) · Read full review
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Review of British Gas Homecare

Our boiler stopped working 10pm on Monday night (12th January) when I rang to book an appointment for an engineer, I was told the system was down and to call back. I called back for the earliest appointment which was for Wednesday. I booked an appointment between 8-12noon for Wednesday. Did they turn up? no. did they call, even though I had ASKED for a call? no. did they turn up at 2pm? 6pm? no. I rang them for the millionth time to ask what is ...
...me by 8pm. Meanwhile, I've frozen my bits off in my house all day and lost a days salary. I understand that the service is cheap in comparison to the cost of central heating and boiler repair in general; we've been with them for about 12 years. It just seems that the service delivery is getting worse rather than better. ...

Emma-review 14.01.2009 · Read full review
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Review of British Gas Homecare

...it in a couple of days for a few hundred quid. I tried to use British Gas' online complaint webform thing to make a complaint when it turned out we would have to wait until Jan 3rd, and twice it returned a server error when I submitted the form! ...

Paul.Martin 04.01.2008 · Read full review
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Review of British Gas Homecare

Dreadful service. Repeated promises unfulfilled. Fixed appointment reneged upon. An extremely unhelpful manager. An arrogant attitude. Refusal to correct admitted errors. Inability to make firm forward commitments. We are voting with our feet. We are going to look into alternative boiler insurance and cancel the account as soon as we can. This is a relatively recent deterioration - we have been customers since the late 1980s or thereabouts and we really regret the £1,000 or so of accumulated premiums over the last five years based on our recent (December 2008) treatment. We used to be great supporters in London but it's crud in Kent. ...

TimPKent 17.12.2008 (13.12.2008)
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Review of British Gas Homecare

I had a new Baxi boiler fitted four years ago. I have a HomeCare 200 cover with British Gas who have serviced the boiler annually and issued a landlord's certificate as I am letting my property at present. An engineer went out to inspect the boiler recently to deal with a problem, found out that it was rusty inside due to a leak, said it was too dangerous and switched off the gas supply. The reason for the leak was not clearly explained to me and it seems strange that this problem was overlooked. The boiler suddenly became rusty to such an extent that I now need to buy a new one! The cover has clearly not given me peace of mind! ...

snjufi 03.01.2008 (02.01.2008)
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Review of British Gas Homecare

We have homecare 400 as of about a week ago... and by plain coincidence today our boiler started making screaching noises and the heating stopped working. British Gas were called at 11am and were with us by 2.00pm despite the fact that the roads are thick with snow. The guy they sent was great, solved the problem and was very helpful. We now have heat! Yay. For anyone like us who has just taken out a policy, don't be put off by negative comments as human nature means that you rarely hear the positives. ...

Frapnergriplip 02.02.2009
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Review of British Gas Homecare

I've asked Scottish Gas to send round a service man five times this year and each time they have not turned up. I don't have much annual leave, so taking days off to wait around is extremely upsetting to me. Scottish Gas' policy is to grant £10 compensation for a missed appointment. This is a joke and an insult, especially when it happens every time. They refused to send someone outside my working hours, 9 till 5, even though they've stood me up twice in a row this time. ...

neilibob 17.12.2008
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Review of British Gas Homecare