...dated - 31-03-09 Utility - BRITISH GAS Titled: Born Gassy ---------------------------- In the news today British Gas has re-named their corporation 'Born Gassy'; it has been long awaited brands re-think, from it's gassy fat cats. The whole matter has brought a bad smell to the shareholders as they feel it would have terrible implications to the BG share-price. All this is of course a joke; however, according to Ombudsmen and Trading Standards, there ... ...a nasty toxic smell and it is getting worse by the minute. For all initial complaints regarding BG write to: British Gas PO Box 3054 Eastbourne BN219FD Thank you for your reading through Born Gassy, I hope it was of interest Copyright - 03 2009 - 1st2thebar ...
1st2thebar 31.03.2009
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Ciao members have rated this review on average: exceptional Review of British Gas
Advantages: None that I can think of...oh..they have the word "British" in their name Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really
...in the phone book for British Gas - not some local 'cowboy' Oh how naive of me...
Please note. I was talking in the past tense. Anyway, that was then, and this is now.
The truth, unfortunately, is completely different.
**** So who are British Gas? ****
To aid in our understanding we need a quick history trip and a summary of the information available from their website. If you don't give a flying toss about the history, then skip this section ... ...still use when referring to British Gas.
In 1966 the decision was taken to convert Britain to natural gas. During a ten-year national conversion programme every appliance in the country was converted from town gas to run on natural gas. Visits were made to 13 millions homes and factories and 34 million individual appliances were converted.
The 1972 Gas Act paved the way for greater centralisation with the creation of the British Gas Corporation. ...
eldergill 18.11.2005
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: NONE!!! Disadvantages: Everything, especially their call centre and customer service staff.
...being one of the biggest British companies, I have found British Gas (hereafter called BG) to be the most despicable companies I have ever had dealings with. I no longer use them and after direct dealings with BG I insist my meters are all card meters to prevent getting unwanted bills. Here is why.
Last year my wife, our three kids and me moved into a small three bed roomed upper floor flat. On the day we moved on a salesman from BG called and I ... ...In Conclusion
Due to British Gas and their lack of any communications between us and between their own staff our family (including a new baby) was cut off for standing up for our rights not to pay someone else’s gas bill of £2225+ after living in a flat for only a few months.
BG never cleared up whom the bill was for but because we refused to pay someone else’s bill we were held responsible. Because we were the only people chasing after them to ...
colin.lawson 04.10.2004
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: None Disadvantages: Poor Customer Service
...It was a letter from British Gas..........
Here the nightmare begins........
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My Situation
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I have been with British Gas for just over a year now and I pay my bill monthly by direct debit, I pay £34 a month as that is what they estimated my electricity would cost me.
So back to the letter, It was a letter stating I am £534 in debit and I need to pay this amount immediately.
Now I have never missed a payment ... ...well below the 16-20 Units British Gas tell me is the average. As you can imagine, I was totally shocked to receive this bill and was straight onto the phone to see what was going on and the following is what has happend since:
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The Long Wait
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British Gas has the worst telephone customer service I have ever come across, If you ever have to deal with them, You can expect long holding times. My longest time ...
Foxy1982 16.05.2007 (09.06.2007)
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: No gas bills Disadvantages: But what do I owe?
This is to warning all British Gas customers concerning the misfortunes which may befall them should they be so unfortunate as to have their meter changed, especially if this happens, as it did to me , without their knowledge! If you can’t be bothered to read the full version of events – skip to the abridgement in the final paragraph!
Firstly, I should explain that I live in a basement flat and my gas meter, together with meters for the other five ... ...and that he would inform British Gas. In October 2006, I opened the door to another meter reader and had a case of “deja vu” when he repeated the same tale. This time I decided to ring and inform British Gas myself. After the usual frustrations of pressing correct numbers on my telephone key pad to find a destination and then finding out I was in a queue “because of the volume of demand”, I managed to speak to a very polite but tuneless voice and ...
suesie 02.06.2007 (02.08.2007)
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: Large company, synergy, many products offered. Disadvantages: Price hikes, deparments don't talk to each other
...50% since January 2008, with British Gas agents profusely blaming rise in oil prices for rises in both Gas and Electricity. Fair point? By July oil was at a record $147 a barrel at its peak. Since then oil has collapsed to a 2 year low of $52 a barrel and still falling, I spoke to British Gas about this -- they say that gas is already in the system paid for at the old prices! On Radio 4's Today program, they continued along this line when pressed ... ...now five months on, and British Gas are giving away gas since they have no storage capacity, but the consumer has to pay, Moreover, all sectors of the economy which are linked to oil have seen their prices fall eg food, petrol - but not a single penny of Gas or Electric.
Yet their direct debit schemes, after YEARLY assessments more than double your monthly payments without any regard for anyone's ability to pay. In my view, this is a profiteering ...
makro74 31.07.2008 (28.11.2008)
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: No unexpected repair bills Disadvantages: none
I have had British Gas Kitchen Appliance care for 5 years now. http://www.britishgas.co.uk/products-and-services/maintenance-and-repai r/kitchen-appliance-care.html
It all started when I had a dishwasher that broke down in the first 12 months. The engineer who came who came was from Britsh Gas and he told me about how I could cover all my kitchen appliances with one monthly payment.
Back then it was £10 a month for three appliances. Within the ... ...parts not being available and British gas gave me vouchers to go to Comet and buy new ones of similar value.
Although they have since changed the rules and no longer give you the full value of the machine if they cant repair it, its still a great deal and works out much cheaper than the individual insurance cover would be if you bought it with each new appliance separately.
Currently I pay £17.25 PCM and it covers the cooker, dryer, dishwasher, ...
lavender43 02.01.2009
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: None at all Disadvantages: Expensive, appalling customer service, inaccurate billing
...When I realised it was British Gas I contacted them immediately. I gave them all my details and the opening meter readings, along with bank details to set up a direct debit.
Two weeks later I got a letter addressed to the occupier stating if I did not contact them and provide my details they would cut off the power. Feeling slightly annoyed, I did this.
A week later a representative from Npower knocked on the door and offered me a much better deal. ... ...no correspondence at all from British Gas in this time. Again this was addressed to the occupier - three conversations and they still hadn't managed to input my details on they system. I contacted the debt collectors immediately and they were very helpful, putting the account on hold while I phoned British Gas.
British Gas, on the other hand, were not so helpful. The lad on the other end of the phone was awkward and stubborn, insisting that their ...
lisa_mol 11.07.2008
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: gas seems fine Disadvantages: telephone nightmare
British Gas
I felt I had to write this review after having to deal with this company for the first time and being pretty disappointed. Having moved into a new flat and coming from a flat where all the bills were included in the rent meaning never having to deal with all these companies and now having to set up all the new accounts for things such as electricity, gas and water I found this company particularly tiresome to deal with.
We were meant ... ...up the main line for British Gas that was listed in the phone book and getting through the rather long and tedious alternated service to find myself sat in a queue where I was being told I could be waiting for up to 25 minutes before my call was answered! This really did surprise me a lot considering what a large company British Gas is I would of assumed that they would have a very large customer service team working the phone lines to give a better ...
newby2 26.05.2007
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: breach of contract Disadvantages: poor service
...24 January 2009
British Gas
Home Care Membership Office
Bothwell Road
Uddington
GLASSGOW
G71 7UD
BREACH OF CONTRACT
HOME CARE REF: 1907592 1878071- Ref: CHSR/M
I have tried desperately to contact you to complain about your appalling service but regret your call centre is unable give us access to your direct customer service email address or fax number. I found it impossible to access you on-line or through your website. Many in our age group ... ...for the collective failure of British Gas over several failed appointments and over several days - then an electrician eventually arrived the same day but as he was unqualified so he promised to return with a qualified person and eventually rectified the problem. Alas it was done at a substantial cost of my time and phone costs, not to mention inconvenience to my family.
In order to complain about the above I phoned "Jackie" who could not understand ...
adamjeebhai 11.02.2009
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: None whatsoever Disadvantages: No freephone number, long call queues, no response to complaints
...my thoughts and experiences of British Gas.
As some of you are aware and obviously some of you are not, I moved into a lovely new house last July. When I moved in I had to, of course, sort out my gas and electrcity supply. My partner and I discussed it a bit and decided who we were going to set up with and decide to get both gas and electric from the same supplier as this entitled us to a discount. We contacted the company ( not British Gas) and ... ...letter in the post from British Gas welcoming us to our new home and telling us that we needed to contact them with our details as they were our supplier. Now we knew they were not because we had just set up everything with another company so I called British Gas and told them this. During the call they insisted they were our supplier so I thought it best to check with the company we contacted originally and then get back to British Gas. So I phoned ...
sear69 07.05.2007
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: er... hang on there must be something........ Disadvantages: how long you got?
...anything nice to say about British gas. Neither do I.
However I recently had an experience with them and thought by sharing it, some one else could have the same experience.
So bare with the boring bits, if your having trouble with British gas (and lets be honest if your with them you will be having trouble) please read on I might be able to help. I have been with British gas for about 7 months, (they supplied my house when I moved in and I never ... ...out of my bank by British gas. Because this money came out unexpectedly my direct debit did not come out for my mortgage. And my bank charged name £34, then the mortgage company tried again to take the money; I was charged another £34.
As you can imagine I was not happy.
I rang British gas; I was told that I owed the money because I hadn’t being paying enough. Fair enough, but they had no right to just take it, they should have billed me and I ...
tinac37 01.05.2007
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: Everyone knows their name Disadvantages: where do I start?
...been living there. I rang British gas to explain and they said my landlady had given me a card from a previous tenant. Having never paid my gas through a meter before I didn't understand the procedure. Anyhow, having clarified that Jo Bloggs who used to live here shouldn't actually owe any money, one would assume that would be the end of it. Not the case. More bills for Jo Bloggs and now the red letters. Rang again, assured it was sorted. All they ... ...property with a meter through British Gas, then I suggest you get a copy of your credit file from Equifax or Experian because you may find you "owe" money you know nothing about.
Eventually when the letters stopped coming (more to do with my persistence and money spent phoning debt recovery companies than anything else) I had a short period of respite. I then went camping and came back to find I had no gas and "call help" flashing on the meter display. ...
CriticNic 16.12.2004
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: Thier phone number is easy to find Disadvantages: Customer service, sales tactics, misleading customers
...think about signing up to British Gas as an energy supplier, read this!! I was a British/Scottish Gas customer for around 15 years without any problems whatsoever; one day in May 2003 I contacted them to ask advice about moving house & what I needed to do.
They asked me for my new address & informed me that the house that I was moving to was at present a dual fuel customer to them & that I would need to carry this on for at least six months. I questioned ... ...when I moved I terminated British Gas as my supplier purely because of their incorrect information they gave me that day.
Fast forward to December 2005, I have now been an S&S dual fuel customer for over two years & very happy with their service. One day whilst I was working at home the door bell went. When I answered I found a middle aged lady from British/Scottish Gas standing at the door trying to sell me a dual fuel package. I explained I didn't ...
ScottishWestie 22.11.2007
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Ciao members have rated this review on average: very helpful Review of British Gas
Advantages: Ok its the only british company and probably its only selling point! Disadvantages: Price / attitude / cost / bad expereinces etc etc etc etc.. the list goes on!
...for a partner company of British Gas called CPM. Whenever you get a phonecall from them use this as to objection handle those arrogant muppets in that call centre cause beleive me they will manipulate you in every possible way, shape and form! I started my training in my new sales job and thought wow this product we have is pretty good product we have to sell. Although we were led to beleive this. No standing charge:-
This is a falacy as they just ... ...as wind power etc. Infact British Gas claim to haev invested millions of pounds all over the world to help contribute toward the environment. So whats with this big gas pipe going through the north sea then..... hmm... oh yeh thats another thing this fix and fall2 price plan is a rip off cause they will try and catch you out by saying the products unique to the uk energy market as our gas prices are fixed so no more price rises... I should think ...
kurt187 04.12.2006
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Ciao members have rated this review on average: very helpful Review of British Gas