British Gas > Reviews

Advantages: None
Disadvantages: Poor Customer Service

...It was a letter from British Gas.......... Here the nightmare begins........ ----------------- My Situation ----------------- I have been with British Gas for just over a year now and I pay my bill monthly by direct debit, I pay £34 a month as that is what they estimated my electricity would cost me. So back to the letter, It was a letter stating I am £534 in debit and I need to pay this amount immediately. Now I have never missed ... Read review

Advantages: No gas bills
Disadvantages: But what do I owe?

This is to warning all British Gas customers concerning the misfortunes which may befall them should they be so unfortunate as to have their meter changed, especially if this happens, as it did to me , without their knowledge! If you can’t be bothered to read the full version of events – skip to the abridgement in the final paragraph! Firstly, I should explain that I live in a basement flat and my gas meter, together with meters for the other five ... Read review

Advantages: Large company, synergy, many products offered.
Disadvantages: Price hikes, deparments don't talk to each other

...50% since January 2008, with British Gas agents profusely blaming rise in oil prices for rises in both Gas and Electricity. Fair point? By July oil was at a record $147 a barrel at its peak. Since then oil has collapsed to a 2 year low of $52 a barrel and still falling, I spoke to British Gas about this -- they say that gas is already in the system paid for at the old prices! On Radio 4's Today program, they continued along this line when pressed ... Read review

Advantages: No unexpected repair bills
Disadvantages: none

I have had British Gas Kitchen Appliance care for 5 years now. http://www.britishgas.co.uk/products-and-services/maintenance-and-repai r/kitchen-appliance-care.html It all started when I had a dishwasher that broke down in the first 12 months. The engineer who came who came was from Britsh Gas and he told me about how I could cover all my kitchen appliances with one monthly payment. Back then it was £10 a month for three appliances. Within ... Read review

Advantages: None at all
Disadvantages: Expensive, appalling customer service, inaccurate billing

...When I realised it was British Gas I contacted them immediately. I gave them all my details and the opening meter readings, along with bank details to set up a direct debit. Two weeks later I got a letter addressed to the occupier stating if I did not contact them and provide my details they would cut off the power. Feeling slightly annoyed, I did this. A week later a representative from Npower knocked on the door and offered me a much better ... Read review

Advantages: gas seems fine
Disadvantages: telephone nightmare

British Gas I felt I had to write this review after having to deal with this company for the first time and being pretty disappointed. Having moved into a new flat and coming from a flat where all the bills were included in the rent meaning never having to deal with all these companies and now having to set up all the new accounts for things such as electricity, gas and water I found this company particularly tiresome to deal with. We ... Read review

Advantages: breach of contract
Disadvantages: poor service

...for the collective failure of British Gas over several failed appointments and over several days - then an electrician eventually arrived the same day but as he was unqualified so he promised to return with a qualified person and eventually rectified the problem. Alas it was done at a substantial cost of my time and phone costs, not to mention inconvenience to my family. In order to complain about the above I phoned "Jackie" who could not understand ... Read review

Advantages: None whatsoever
Disadvantages: No freephone number, long call queues, no response to complaints

...my thoughts and experiences of British Gas. As some of you are aware and obviously some of you are not, I moved into a lovely new house last July. When I moved in I had to, of course, sort out my gas and electrcity supply. My partner and I discussed it a bit and decided who we were going to set up with and decide to get both gas and electric from the same supplier as this entitled us to a discount. We contacted the company ( not British Gas) and ... Read review

Advantages: er... hang on there must be something........
Disadvantages: how long you got?

...anything nice to say about British gas. Neither do I. However I recently had an experience with them and thought by sharing it, some one else could have the same experience. So bare with the boring bits, if your having trouble with British gas (and lets be honest if your with them you will be having trouble) please read on I might be able to help. I have been with British gas for about 7 months, (they supplied my house when I moved in and I ... Read review

Advantages: Everyone knows their name
Disadvantages: where do I start?

...been living there. I rang British gas to explain and they said my landlady had given me a card from a previous tenant. Having never paid my gas through a meter before I didn't understand the procedure. Anyhow, having clarified that Jo Bloggs who used to live here shouldn't actually owe any money, one would assume that would be the end of it. Not the case. More bills for Jo Bloggs and now the red letters. Rang again, assured it was sorted. All they ... Read review

Advantages: Thier phone number is easy to find
Disadvantages: Customer service, sales tactics, misleading customers

...think about signing up to British Gas as an energy supplier, read this!! I was a British/Scottish Gas customer for around 15 years without any problems whatsoever; one day in May 2003 I contacted them to ask advice about moving house & what I needed to do. They asked me for my new address & informed me that the house that I was moving to was at present a dual fuel customer to them & that I would need to carry this on for at least six months. I questioned ... Read review

Advantages: Ok its the only british company and probably its only selling point!
Disadvantages: Price / attitude / cost / bad expereinces etc etc etc etc.. the list goes on!

...for a partner company of British Gas called CPM. Whenever you get a phonecall from them use this as to objection handle those arrogant muppets in that call centre cause beleive me they will manipulate you in every possible way, shape and form! I started my training in my new sales job and thought wow this product we have is pretty good product we have to sell. Although we were led to beleive this. No standing charge:- This is a falacy as ... Read review