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User Reviews

for Budget Insurance Company Limited

Rating Summary based on 6 reviews

  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Star
    5

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 1.8
  • 2.3
  • 1.0
  • 1.3
  • 2.3
Previous page Next page Page 1 of 1 | 1 to 6 out of 6 Review(s)
  • 7 of 7 Ciao users found the following review helpful
    Picture of brytaylor

    brytaylor

    1 Star Mr B.Taylor 09/05/2008
    User doesn't recommend the product

    Advantages Advantages was a reasonable quote previous

    Disadvantages Disadvantages Very rude customer support when complaining

    Bennets renewed my motorcycle insurance even after I wrote to cancel after numerous conversations they agreed to refund ,only after I wrote to dvla for disposal proof but I only got £30 by cheque they said they would pay the remaining back to the credit card,I stated the account had closed but they insisted they would only pay back to the account from which it came otherwise they would be breaking the law,after totally contradicting themselves they were very rude and argumentative,eventually I wrote to the financial ombudsman 0845 080 1800 who are looking into my case as they still have my ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of mobbz

    mobbz

    User doesn't recommend the product

    Advantages Advantages Fine if you NEVER need to contact Customer Services or make a claim

    Disadvantages Disadvantages Incompetent, unhelpful, patronising employees

    March 2008. Appalling customer service from their S. African call centre employees. Just wanted to add a new item to my home contents insurance. Incorrect documents were sent. Then I was passed from pillar to post when I tried to get it put right. Ended up phoning 5 times. The call centre employees were patronising and contradicted one another. The first said he could carry out my requested change to my policy and set up the direct debit but when the documents arrived they showed he hadn't made the change. The second employee said the first could never have promised to make that change to my ... more
  • 40 of 47 Ciao users found the following review helpful
    1 Star Quick review of Budget Insurance Company Limited by manchester46 28/11/2008
    re car insurance parked car was hit by another vehicle ..The other vehicle insurance admitted total liability ...yet our our car after over 6 months is still not repaired!! our policy is fully comprehensive,.that not with standing the other party insurance are wanting to have the vehicle repaired . BUT budget have messed around and delayed repairing the vehicle for so long that on the advice of the RAC advised getting the financial ombudsman involved .. the ombudsman is now involved . It is likely the the car will not be repair for at least 12- to 18 .Who's fault will ... more
  • 5 of 7 Ciao users found the following review helpful
    Picture of mhgreats

    mhgreats

    User doesn't recommend the product

    Advantages Advantages Post Office fronted insurance product with £50 off first premium

    Disadvantages Disadvantages Unscrupulous and disrespectful outfit

    Last year I took a home and contents insurance policy through the Post Office. The policy is managed by BISL Limited, who operate Budget and Bennetts insurance providers. I received my renewal letter last week, and it stated that a payment will be automatically taken from my credit card account unless I cancel the insurance. I had never come across ths practice before and I considered it to be an unfair one, so I telephoned to inform BISL that I would not be renewing the policy. The attitude of the service representative, Sarah, was very poor and it was not long into the conversation before ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of Cassie270270

    Cassie270270

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    Dont touch this company. My dad took out house insurance with them, he was paying them monthly through his bank about 8months into the premium he cancelled due to finacial problems. He had payed them about £170 up to this point and not made any claims. He then started recieving letters from them saying he he had to pay a £82 cancellation fee. We contacted them they said it must be payed as its in the small print. My dad is a old age pensioner disabled and on benefits. They didnt care they said you ticked the box on the online application. They then started sending threatning letters from a ... more
  • 16 of 47 Ciao users found the following review helpful
    3 Stars Quick review of Budget Insurance Company Limited by azadtbg 15/04/2008
    I think this is standard with most policies that I have. The flip side is, if you are busy/forgetfull etc, your policy will renew and you won't be left uninsured should you forget to renew. If you are on top of things, then there's no problem to cancel, is there?
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