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Home > Finance > Services > Postal Services > Postal & Express Delivery > Business Post
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User Reviews

for Business Post

Rating Summary based on 40 reviews

  • 5 Stars
    		2
  • 4 Stars
    		3
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		34

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 2.5
  		• 1.3
  		• 1.4
  		• 1.6

Review attribute filters

Previous page Next page Page 1 of 4 | 1 to 10 out of 40 Review(s)
  • 10 of 10 Ciao users found the following review helpful
    Picture of clarej69

    Level 3 clarej69

    Member since 12/07/2005

    Reviews written: 34

    4 Stars Not too Bad! 06/04/2007
    User recommends the product

    Advantages Advantages Pretty Cheap

    Disadvantages Disadvantages Cant always do as they say

    --Intro-- The Business Post Group is split into 3 divisions -Parcel Services. UK to UK deliveries & is Business Posts largest revenue maker -UK Mail. Postal services for business customers. A Very new part of the group. -Specialist Services. Same day and pallatised services, UK Today, UK Pallets and Business Post Technical Couriers. I have only ever used Business Post parcel services and UK Today so they are the only ones i can review. --Business Post-- There are a range of services to choose from including before 9am, next day and saturday delivery. Depending on how specific your needs are ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of Whizzkid2008

    Whizzkid2008

    1 Star Abysmal customer service and lies 13/08/2008
    User doesn't recommend the product

    Advantages Advantages None that i can see

    Disadvantages Disadvantages Customer service, late deliveries, lying to customers

    My dealings with business post have only ever been as the recipient of goods where a retail firm has used them to dispatch said goods to me. They are never able to give even an estimate of delivery time, and their customer service agents have often been rude and unhelpful, refusing, it seems, to deviate at all from their scripted response to problems. Lately i ordered some pershiable items (food) that were dispatched via them, and was in all day to receive them. Not only were they not delivered, but Business Post lied, stating that a driver had called at my house, and finding no-one in, had ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of jgreviews

    jgreviews

    1 Star Business Post - the worst delivery company . 14/03/2008
    User doesn't recommend the product

    Advantages Advantages None!

    Disadvantages Disadvantages Poor customer service - poor service in general - Depot is miles away from anywhere

    Business post are easily the worst courier 'service' I have had the misforture of being forced to deal with. I have (or rather I havenot ) recently had 2 separate deliveries through business post. The first failed because the driver of the van never left any failed delivery cards so by the time I rang the suppiler the order had been sent back to them. The second failure was an order for alloy wheels - This time I did receive the card stating the delivery attempt was made - although the driver left me the wrong section of the slip so I had to go on the internet to find a number to call to ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of Lucy.Cowell

    Lucy.Cowell

    1 Star A COURIER COMPANY THAT CANT DELIVER! 31/12/2007
    User doesn't recommend the product

    Advantages Advantages none what so ever

    Disadvantages Disadvantages unable to deliver goods less then 10 miles from depot

    I ordered 3 items from one company well before Christmas in time for a Christmas delivery. I left instructions that 'if not in leave over garden fence'. I returned from work Thursday before Christmas to a failed delivery card. As I really needed the items for presents I called Business Post and arranged delivery for Friday and again left instructions for the parcel to be left over the fence. When I returned from work on the Friday there was no parcel and no failed delivery card meaning they hadn't even attempted to deliver! I called and complianed and was told the item would be delivered over ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of Steven_Thomson

    Steven_Thomson

    1 Star Terrible customer service, don't deliver on time 03/09/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Plenty

    Just terrible. I ordered a TV to be delivered between 5pm and 8pm, requiring me to leave work early to get home in time. Needless to say, 3 hours of waiting with no delivery ensued. Telephone calls to the numbers specified websites gave no response - in particular, the delivery times phone line cuts you off after putting you on hold for 10 minutes. Finally got through to the general customer helpline, and they said that I would have to phone the depot. 5 hours of no-one answering the phone later, I called the general customer helpline again. Got an extremely rude woman telling me that this ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of mr-dan-uk

    mr-dan-uk

    1 Star Useless Company - AVOID 09/07/2010
    User doesn't recommend the product

    Advantages Advantages Next day delivery, fairly cheap (but for a reason)

    Disadvantages Disadvantages Parcels returned to sender, Customer service was unhelpful, Nearest depot over 20 miles away

    The first time I dealt with them, they had posted a card through my door because I wasn't in, telling me that they would deliver tomorrow. The next day, I left a note on my door telling them to leave the parcel with the neighbors if I wasn't home. When I got home from work that day, I saw that they hadn't even been able to get into my building this time and just left the card on the floor outside! The following day, I stayed home from work to sign for another parcel (also delivered by Business Post). I called that morning at 8am sharp (opening time) to get both parcels delivered on the same ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of shell231

    shell231

    3 Stars Okay 09/02/2009
    User recommends the product

    Advantages Advantages cheap

    Disadvantages Disadvantages late collections, we get charged a £5 redelivery fee if customer is not in to receive goods

    I would change from Business Post if I could but all the other couriers I've had quotes from are much more expensive. You just get used to a regular driver arriving on time to collect your parcels and the local depot decide to put a new driver on your route and you end up having to wait 1-2 hours while the new driver gets used to the route. Also they charge £5.00 for redeliver if a customer is not at home to receive the parcel. Not good. So I send out a 'your order has been dispatched' email and give the customer the tracking details. However, one customer emailed me to complain that the ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of thebuddhaking

    thebuddhaking

    1 Star Business Post HORROR story. 06/12/2007
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Unreliable service, Bad Customer Service, Long Phone Queues, Huge Delays with no apologies.

    This review is about the courier Business Post. I recently had the misfortune of using their service. I used their 24 hour service to send a package from London to Manchester. I called them beforehand to confirm the service that they provide. I placed an order with them. The service clearly stated a 24 hour service. They arrived 2 days after i placed my order. (This was supposed to be a 24 hour service!) They eventually turned up and then gave them the package. They did not apologise and just said that they had been very busy, they also did not contact me to say they are busy and that their ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of licon

    licon

    1 Star Unprofessional 16/04/2001
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Incompetent uncaring staff

    I will never ever use these people. One Christmas, my father sent me a parcel via Business Post. Admittedly, he forgot that I'd moved and sent it to the old address, but as they forward things this wan't a problem. The problem? Business Post *apparently* tried 3 times to gain access (yeah, right - they're students, and always in). They then phoned my father, got the new address and eventually appeared (about a month later, not next day) on my doorstep. With a crushed parcel. "I think this is broken," I said, listening to the sound of broken glass and feeling that one end of the parcel was no ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of brownieiscool

    brownieiscool

    1 Star AWFUL 30/04/2008
    User doesn't recommend the product

    Advantages Advantages fast delivery

    Disadvantages Disadvantages rude delivery drivers, dont take care of the product

    A business Post arrived outside my house and as my mum works for a coffee company I thought it was the usual box of coffee or tea. So im watching out the window and them man is looking for my package and he is trowing boxes all over the van. Im thinking id hate to be the recipent of one of those parcels. So he delivers it to me with a miserable "sigh here". Yanked the electronic signature thing from my hand and walked away. I took the parcel which had FRAGILE all over it, opened it and to my surprise it was a stone fire bowl my mum had ordered the day before, OK so they delivered it quickly ... more
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