Rating Summary

Detailed rating

Line Quality
Customer service quality
Tariffs & Charges
Range of services (call waiting, etc)
Value for money

1-15 of 23 reviews Show most helpful reviews first Newest first

 

Community Level 1Becky67

Becky67

They've gone and they wont be missed

AdvantagesNone

DisadvantagesLoads

"Cable and Wireless took over from my old cable company Videotron who offered one of the best services anywhere, free cable to cable phone calls at off peak hours which included internet access, other phonecalls cheaper and a good cable TV package. I never had any problems with the old company at all, but with C & W it has been a nightmare. The first thing they did was to write to everyone with their new packages of TV channels and new rates on phone ..." Read review
27.07.2000

Ciao members have rated this review on average: very helpful

Community Level 1piccasso

piccasso

NTL What happens now?

AdvantagesNONE

DisadvantagesN/A

"...that NTL has bought out Cable and Wireless what is going to happen to the existing internet services, We have all heard and read the stories on the news and in the local/national press about people still waiting for months (me been in this catergory)for their CD's for the Internet Connection Package that NTL are currently and supposedly Offering by advertising on Television , just what has NTL done with the customer service side of the business, where ..." Read review
22.07.2000

Ciao members have rated this review on average: very helpful

Community Level 1sunflower

sunflower

This company sucks!!

Advantagesnone

Disadvantagesmore money, very poor customer service

"We had a nice young man arrive on our doorstep to sell us this marvellous service for no fee and if we had the basic tv set up as well we would get the phone line rental free too. Seemed to good to be true and it was. The box was duly installed and sat there for 4 weeks unusable because they had not bothered to set it up right and the picture was constantly blocking and freezing as they call it!! After serveral increasing irate phone calls from ..." Read review
21.08.2000

Ciao members have rated this review on average: very helpful

Community Level 1edraper

edraper

Gone but not forgotten

AdvantagesNone in the end

DisadvantagesNo service supplied, no customer respect

"...be truthful my experience with Cable and Wireless was over a year ago. But even though it is now NTL the same staff will be sat sitting in their Customer Centres. My problem started when I added Cable and wirless TV package to their telephone service, it seemed to make sense at the time. About two months later, I received my Bank Statement, Cable and Wireless had taken,via direct debit, £70.95........ it should have been £21.00. I was not ..." Read review
10.02.2001

Ciao members have rated this review on average: very helpful

Community Level 1jyardley

jyardley

What in hell's this?

Advantages

Disadvantages

"Well then C&W thought you could take us on did you? Well you got it a bit wrong didn't you!! Some time ago now I recived my C&W bill nothing abnormal only when I ran through the call costs I realized that I had been re-charged for the last months service and calls, so I rang the help desk (which incidentaly is hopeless) and I was told that the problem would be rectified, all I had to do was wait untill the reminded arived and that would have the ..." Read review
23.07.2000

Ciao members have rated this review on average: helpful

Community Level 2DonJuan

DonJuan

NTL without the free internet

AdvantagesCheap

DisadvantagesNo free internet

"Cable & Wireless has now been taken over by NTL. However, the prices are still the same and free internet is not available yet. This is frankly unacceptable as I would have no problem getting free internet with a BT line. I joined C&W four years ago when it was Videotron. One of the advantages of cable phones is that installation is cheap or free as long as you are in a cabled area, whereas a BT line would set you back around £100. The service ..." Read review
01.10.2000

Ciao members have rated this review on average: helpful

Community Level 5ImogenW

ImogenW

really are cheaper

AdvantagesCheap

DisadvantagesMonthly bills

"...for the same reason. Admittedly, Cable pull off a bit of sleight of hand by sending you bills monthly rather than quarterly, so when you're only paying £15 or so a month it can look like a lot less than £45 a quarter, even though of course it isn't. But the thing I have never been able to understand about BT is the sheer number of things they manage to charge for. With cable, I paid for line rental and calls. End of story. With BT, I cannot understand ..." Read review
31.12.2000

Ciao members have rated this review on average: helpful

Community Level 3ali99

ali99

No help for the disabled

Advantagesusually cheapest calls

DisadvantagesHorrific customer 'care' policies

"C&W's totally callous approach to the disabled needs to be made public. I help to look after a disabled man who is largely housebound and therefore relies on his phone as his only contact with the oustide world - including for medical emergencies. All his banking etc is done on-line - in other words he's totally dependent on his phone. To keep a long story short, his payment bounced (not his fault) and C&W cut him off - without warning. They did indeed ..." Read review
27.07.2000

Ciao members have rated this review on average: helpful

Community Level 2BennyOnThe...

BennyOnTheLoose

The Pits

Advantageszero

Disadvantagesthey are dead, stake through heart

"Who knows what dank corner of Hades they were spawned in? These people are good at one thing only, taking your money. Oh the number of times we would spend 45mins to an hour hanging on for customer service. Even the installation was poorly done, plastic box left off. These people sold their residential business to ntl, who certainly could not be any worse. I pity the poor residential user who had to suffer as we did with these staples of the consumer ..." Read review
17.10.2000

Ciao members have rated this review on average: helpful

Community Level 1Marching

Marching

Customer Service

AdvantagesTV and phone for the same price as just phone with BT

DisadvantagesVery poor service, poor quality line

"...the end of June, only Cable and Wireless had lines into the house, therefore I had little choice in which company to use. BT inspected the property (within 2 days of calling)but would have had to dig the drive up. It took three weeks to connect a phone and TV service, yet it took 2 days for them to barge into my home to disconnect the previous occupants service and reclaim their hardware, without any prior notification to me. When they did connect ..." Read review
21.08.2000

Ciao members have rated this review on average: helpful

Community Level 1Robofbarnes

Robofbarnes

NTL please sort out the mess

AdvantagesGood question

DisadvantagesPrice, quality, service...

"Back in 1991, with the first phone line in my name, I was so keen to dump BT I booked Mercury on day one. Mercury was good: lower tariff, full itemising way before BT, phonecards that worked. Nothing too much trouble - well aware, I suspect, of being very much number two to the BT monolith. Then along came C&W and it's never been the same. Sudden attack of the jobsworths, account errors... and C&W almost never the cheapest. Hope NTL can clean ..." Read review
03.08.2000

Ciao members have rated this review on average: helpful

Community Level 1RangerSt

RangerSt

A Good Service

AdvantagesService, Prices, Choice, Quality

DisadvantagesInformation on future services is slow to be given to customers

"...week later we had both cable television and phone services installed. As we had both services line rental for the phone is free. On average we save £5-£7 a quarter on our bill. No complaints there. I find the itemised bill to be easier to read than BTs. All the services are indivually listed clearly showing what I pay for the Cable TV, Additional channels and Discounts. The call listings are sperated with lines making it easier to see just what ..." Read review
11.07.2000

Ciao members have rated this review on average: helpful

Community Level 3bobsmith

bobsmith

Cable & Clueless

AdvantagesCheaper than BT, free 100 minutes or more of phone calls per month, phone anywhere in the UK for no more than 50p

DisadvantagesTakes a long time to get installed, customer service is hard to get through to

"...decided to sign up to Cable & Wireless because of the cheaper phone line rental, free minutes of phone calls every month, 50p national call cap, 5p to other cable & wireless customers. Line rental and digital box rental is £9.99 for all the basic channels, plus £1 a month for extra channel packs. Installation took a LONG time, and they cancelled two appointments before finally turning up several weeks after the initial arrangement. Once installed ..." Read review
22.07.2000

Ciao members have rated this review on average: helpful

Community Level 1carla

carla

dont bother

Advantagesnone

Disadvantagesall

"i was a cabel and wireless customer for about a year until i tried to get there tv service my neighbours can but i cant dose that make sense to you when you phone them they just pass the buck to some one else and can be quite rude aswell i know loads of people in my area who can get it they say im not on there network but as i say my neighbour has got it i would not recomend this service to any one so i suggest that you stay well clear ..." Read review
13.07.2000

Ciao members have rated this review on average: helpful

Community Level 2rushtond

rushtond

But when did they call?

AdvantagesCheap

DisadvantagesNo caller time

"...When you call 1471 with Cable and Wireless, although they give you the last caller, they did not tell you when they called. This tends to be a mojor problem if only a few people call your number as you dont know if they rang whilst you were out. All you know is that they rang you sometime and they were the last to call. I mean would it realy be that difficult to recall the time. Another annoyance of C&W is that they have been promising that they ..." Read review
14.08.2000

Ciao members have rated this review on average: helpful



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