CameraBox.co.uk

The only way my goods could have come any quicker would have been for someone knocking on my door as soon as I hit the 'BUY' button. At ten to six I purchased a Metz flash unit for my Panasonic camera at eleven o'clock the next day it was in my hands, wrapped with plenty of protection. The website is very clear and easy to use and I have corresponded with the email customer service team where I received responses very quickly. Another good feature ...

Chris1986topher 26.11.2009 · Read full review
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Review of CameraBox.co.uk

Order was delivered perfectly but my card had been cloned and someone enjoyed racking up several thousand pounds on complete random rubbish. To make it clear, I had a new card that was never used, ever. I used it online at camerabox and within a month all manner of goods had been bought. I never used the card anywhere else at all and I don't store my card details electronically. Legally I cannot say it was Camerabox but seems clear to me and given ...
...research before buying from anyone. If buying online use a credit card as that way you are insured. Thank god I didn't use a debit card. I e-mailed them and had a very nasty reply but long story short is Camerabox and the Metropolitan police know each other very well, very very well. ...

denezzar 26.11.2009 · Read full review
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Review of CameraBox.co.uk

I wish I had done some research first before dealing with this firm. Their website is quite impressive and they were the only site I visited that had the Nikon SB-400 flashgun that I wanted. There website indicated that they were in stock and available for express, next day delivery. 3 days later, no goods. I sent three Emails which were not acknowledged so I reluctantly telephoned customer service. What sounded like a young lad answered my call ...
...drew his attention to the info on their website and he put me on hold so he could look into it. He came back after all of five seconds with the news that there were indeed two models but they were damaged and could not be sent out, he quickly added that they were wet. I was informed that more would be arriving on Friday and my order would be sent out on Monday. I await with not a lot of confidence. By the way, they debited my credit card the day ...

nodrog009 25.11.2009 · Read full review
Review of CameraBox.co.uk

Following years of online shopping without problems use credit card to purchase camera from these people. Camera was delivered but within days £1000s had been debited from the account to purchase all manner of goods using all the details that only camerabox had. Coincedence? Only ever used the actual card details once and only with them. Police now informed as in my mind the two are linked. Wish I had seen other reviews with other security issues ...

xabx 13.11.2009 · Read full review
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Review of CameraBox.co.uk

Sadly, whilst the sales service is great, if you have a problem they are very very poor. I returned a faulty camera over 6 weeks ago - purchased 1 month earlier. The fault was electrical and I sent the camera to a repairs department in Glasgow. I called this company and they said that they don't track repairs and I had to contact camerabox. Initially, the service was good - but now they don't return emails. I have sent two emails in the last four ...
...email is the only way of contacting CameraBox, and Camerabox has given no indication of when or indeed whether I will get the camera back. The latest email requested a replacement for the faulty camera - no response received. I have since contacted Trading Standards for their assistance. I also hope that it will not need to go to the small claims court. Lesson - better to pay a bit more and ensure that if things go wrong you have after sales service. ...

vaughana123 13.11.2009 · Read full review
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Review of CameraBox.co.uk

I bought a Panasonic camera form these guys about 12 months ago. Whole ordering and delivery was fine. Now things have turned bad. Firstly it was a grey import, so now that I have a problem with the camera, Panasonic don’t want to know about it. So I’m thinking that’s ok, they offer an additional year free of charge. Well not so lucky. My camera has been away for over 6 weeks with no updates or communication, and now it’s fixed, they want me to ...

boarder80 04.11.2009 · Read full review
Review of CameraBox.co.uk

I tried to purchase a Lumix TZ7 through camerabox.co.uk, but entered the wrong expiry date on my credit card. A few hours later my card started receiving fraudulent charges with the same incorrect expiry date and was promptly deactivated by my credit card company. I find it hard to believe that it is a coincidence that charges with the same expiry date started appearing right after I tried to order from camerabox. My computer is up-to-date with all ...
...is spyware free. The order was done over a SSL secured connection. I'm glad that my credit card company was quick to act and managed to deactivate my card before any money left my account. I talked to customer service; the only thing they did was cancel my order and say that their site is secure. Will not use again. ...

marcus.hellberg 27.10.2009 · Read full review
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Review of CameraBox.co.uk

I did a lot of searching of the web to try find out about where to get the best deal on the Canon camera. Camerabox certainly had the most attractive price and so I placed an order on Friday evening. An automated email was promptly returned confirming the order. However, over the weekend and Monday and then Tuesday I heard nothing further. I called the telephone number on the website and had to leave a message on the voice mail service. I am still ...
...of emails requesting further information about my order. The money was debited from my account 5 days after placing the order with no further email notification. Subsequently I have received an email from my bank telling me that my bank card has been compromised and that a transfer of over £500 has been placed. My bank confirmed that the site requests card details not normally required for online purchases. The combination of card number, sort code, ...

themanintheredpotty 20.10.2009 · Read full review
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Review of CameraBox.co.uk

I bought a camera from this lot and decided to return it unused within the seven day cooling off period. Got a RAN and posted it SD back to them. They got it the next day. A week and a half later no sign of a refund so I emailed 'Sales@camerabox.co.uk'. They emailed me back rather than forwarding it to say that was the wrong email address and I should use 'returns@camerabox.co.uk'! I was then quoted the law around maximum timescales for processing ...
...30 days to refund. Your camera cameback to us on the 16th of September so you will be refunded by the 16th of October". One or two emails later I patiently waited for the refund checking regularly thinking they’re sure to refund before the 30 days! WRONG! Chased again at 30 days and received this “I can confirm that the refund was passed on the 16th September. Therefore it will be processed today and show in your account in the next few days". What ...

leesjb 15.10.2009 · Read full review
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Review of CameraBox.co.uk

My opinion .. I had read some negative reviews, but have had completely perfect experience. Bought fab little Sanyo VCP CA9 waterproof camcorder for boyfriend as he had used mine on holiday and fallen in love. Am in media business and buy alot of kit via net, so had researched thoroughly all prices/products and reviews! Wanted UK product (not shipped in 10 weeks later with extra invoices/manuals in Chinese etc etc). Camerabox had best price on the ...
...but check T&C's very carefully and spec of what you are getting for the bargain basement price!! Camerabox site easy to use, ordering easy. I had read about bad customer service, so sent a few enquiry emails off before purchase which were responded to within the hour. Shipping - sent by post to my offices, which are notoriously difficult to find (according to posties), and have recently just changed entrance - DHL found it with a bit of nouce, so ...

frankie1969 29.09.2009 · Read full review
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Review of CameraBox.co.uk

I ordered a Canon EOS450, which the website said was in stock, and was promised next day delivery. Nothing arrived so I called their customer services and a rather unconvincing person told me that he'd picked out the order and that he'd deal with it straight away for a next day delivery. This didn't happen so I called again. A different person gave me the same story and promise and again nothing arrived. The promises they make about stock levels ...
...I couldn't get an answer as to the reason for the delay and by this time was becoming concerned. I cancelled my order and requested a full refund, for which I am still waiting. The website appears professional but the order tracking facility didn't change or update during the whole process. Please beware of these people. The only fast part of the service was the taking of my money. Having read other reviews I am of the opinion that they probably ...

Beardyman 24.09.2009 · Read full review
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Review of CameraBox.co.uk

Overall I was most impressed by the speed my order was processed. I had been put off other online suppliers having read reviews (including camerabox) but I felt they had the least negativity! So I ordered this "saver bundle" with them on Sunday afternoon, even though the same package was available at £118 (£20 cheaper elsewhere). I received an email from them on Monday advising me my goods were dispatched and also a text from the courier to confirm ...
...the package arrived in perfect shape at 930am as promised. The camera itself appears to have a mirrored silver casing rather than the grey I ordered, but I am happy enough with that not to query it. The FE4000 looks very simple to use (only two page instruction booklet which is a good sign!) and has a lovely 2.7 inch LCD screen. With 12 mega pixels, you won't go far wrong for quality pics either. ...

PrestburyPark 15.09.2009 · Read full review
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Review of CameraBox.co.uk

Purchased black camera, sent black, when arrived the box was severely damaged so did not accept from the courier. Tried over 10 times to contact customer service, call not returned until 2 hrs later when i was on the phone to VISA to get the money returned to my account so missed call. Called them back when i was told that i had failed to leave contact details (how did they manage to call me back when i missed the call if this were the case? so at ...

fabrob 04.09.2009 · Read full review
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Review of CameraBox.co.uk

A problem with the order I placed (not their fault or mine) meant that it didn't go through and every attempt I made to fix it was ignored. I now have no idea whether to expect the new camera or not, as I have tried to cancel but the numerous phone calls and emails I have made remain unanswered after 3 days. In my experience there is never anyone to pick up a phone and only ever voicemail. Rubbish. I am in limbo. I don't have the product that I needed ...

alc89 03.09.2009 · Read full review
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Review of CameraBox.co.uk

What a great internet shopping experience (for a change!!). I found the Camerabox website very informative and extremely easy to navigate. Camerabox offered the best price for the camera I had chosen and in addition to that the website was impressive in that the FAQs were relevant and well-answered (I was very impressed with the detailed information given on the different delivery options provided) and everything was explained very clearly. For someone ...
...as memory that need to be bought it was an absolute blessing to have the “bundles” options set out and available to me, as I would no doubt have spent about a week researching what sort of memory I should buy!! In particular the aftersales customer care shown to me was exemplary: polite, helpful and timely. I would highly recommend this store to anyone! ...

Beenymum 18.08.2009 · Read full review
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Review of CameraBox.co.uk