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A nice pile of shag please!

Advantages: Convenient, Good Offers, Good selection
Disadvantages: Wait for fitting

...what we could afford. CarpetRight was situated right next to Allied Carpets and as such we were able to directly compare things, we decided to go to CarpetRight as their range appeared much better. As you walk in the shop you are bombarded with carpet and flooring everywhere you look. There are carpet samples all over the walls, in neat little rectangles, carpet samples in book form dotted around within the first 10 metres of the store, and then ...
...true!’ After ascertaining that CarpetRight did in fact have a massive sale on we decided to have another browse around, on the assumption that we would be able to get better carpet for around the same price. We found one and went to find the man, who had already clocked us looking and already asked if we wanted assistance. The sales assistant was very helpful; he explained that over the Easter Bank Holiday they were adding another 10% off sale prices. ...

josarah 20.05.2004 · Read full review
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My lovely Shag....pile

Advantages: Great selection, year round offers, minimal waiting time
Disadvantages: None

Yes, I know bit of a lame title but I cannot think of anything better than that... The store that I will be reviewing will be our local store based on Sealand Road in Chester. For those of you not familiar with this area it is a small retail park approximately 15 minutes walk from Chester City Centre and contains many of the poular stores such as Currys, Hobbycraft, TK Maxx, Dunelm Mills, Rosebys, DFS etc After 6 months of redecorating our home ...
...a neutral scheme we decided to go for a fairly substantial carpet having a living room with the stairs leading to upstairs it was going to take a bit of wear and tear. *~*Why did we choose Carpet Right*~* My parents had always used our local branch of carpet right when I lived at home and they had always had no complaints and were happy with the service so when I moved into my first house I knew Carpet Right would be the company to opt for. We ...

KELLYLOUJ 18.02.2007 (07.03.2007) · Read full review
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Right, I want a carpet.

Advantages: Had the floor covering that I required at the right price!
Disadvantages: Not many staff.

...to name but a few). CarpetRight also offers a large and varied range of rugs Prices start from as little as £16.99, as well as wood look laminate flooring. As the customer, there are two options available when purchasing from CarpetRight. Firstly there is the take away rollstock carpet from a comprehensive selection of carpet collections. Secondly there is an ordering system so CarpetRight allows there to be a carpet to fit every taste and budget. ...
...at excellent prices) to rollstock, CarpetRight has an unprecedented range of international brands plus styles and in a multitude of colours. Rollstock is very popular because it can be used for any room. Once cut from the roll, it can be folded up and loaded into the back of a car, a task with which the sales staff will gladly assist. Shane and I witnessed this during our visit. CarpetRight guarantees a superb choice of floor coverings. I wanted ...

wulise 03.09.2001 · Read full review
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FIND IT FOR LESS AND THEY DOUBLE THE DIFFERENCE!

Advantages: BEST RANGE IN THE UK AND LOWEST PRICES
Disadvantages: EVER WONDERED WHAT CHEMICALS THEY USES ON THEM?!

...reduced by upto 60%) Carpetright offers 4 different kinds of flooring CARPET from 2/3/4/5m width rolls Just about every style and colour you could ever imagine is avalible some of these include TWIST PILE - The most conventional type Thousands of fibres are twisted together on each tuft then injected into the backing separately these are suitable for any area of the house they offer a good mix of wear and comfort, normally made from polypropylene ...
...just be more careful :) Carpetright offer this for free most companies will charge £1.50 m2 *Most ot their carpets come with a hard hessian type backing which can only be fitted onto an underlay and streched onto gripper rods round the edge of the room *Expect to pay £3.99 - £7.99 for underlay and £1.75 per meter for gripper rods also gold or silver door bars are avalible at £5.99 each * Also expect to pay £1.99 - £59.99 per meter sq for carpet ...

Imaspecialboy 06.10.2005 (21.10.2005) · Read full review
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Lots of choice at CR

Advantages: Speedy fitting, good choice, cheap, plenty of offers
Disadvantages: Shop assistants seem a bit clueless!

~ Choice ~ The first thing I noticed when I walked into Carpet Right was the amount of stuff in there. There was endless rolls of carpet, lots of rugs/runners on display and a laminate flooring section so I'd felt straight away that I could find my carpet. (It had to be cream and very soft!) Browzing through the aisles I was impressed by the amount of choice. There was all sorts! Loads of different colours from white to black and different patterns ...
...some old fashioned carpets which I won't describe as I don't want to offend anyone lol. There was a wide range of laminate flooring avaliable too plus lots of rugs. Big ones for the lounge, ones you just stick in front of your door to runners as well. ~ Price ~ Most of the prices in there were quite good. On average we saw lots of carpets priced at 5.99 per square metre. There were a couple of 4.99 ones but I must say these were not as good quality ...

luckyduke 25.08.2006 · Read full review
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Carpet, right- question mark

Advantages: Wide range, Promotions
Disadvantages: Additional Charges

Last week I visited my local Carpet Right Showroom in order to take advantage of a 50% off promotion. We decided on a carpet to the value of £17, minus the 50% discount, meaning that we pay £8.50 per sq metre. We decided on an underlay at a cost of £8 per sq metre, and middle cost fastenings. We duly arranged for a free estimation visit for next week. The salesperson requested a deposit "..to ensure the discount, as the promo ends this Tuesday", ...
...I placed the paper work in my pocket and thought nothing more of it. I received a phone call from a relative during the week, who could not believe the quote that they had been given by a Carpet Right estimator. To carpet their front room, hallway, and stairs would amount to £1400! This started to ring warning bells, so I checked my paperwork. The first thing that I noticed was the lack of detail - all I had was an appointment slip and a line stating ...

ecopjh 23.09.2002 · Read full review
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Carpetright? More like Carpetwrong !!

Advantages: Errr.......... Ummm.... Errrr ...... No none whatsoever
Disadvantages: Rude, unhelpful, made false promises, no goods

...I can't say that Carpetright act like this on all occasions. But we will not be setting foot in Carpetright's doors again. To others considering Carpetright it's a free country. But I would strongly recommend taking on board that cheapest is not always best and that you sometimes get what you pay for by way of service. And that refund policy stinks - they should not be allowed to get away with it. ...

moaning1 07.01.2005 · Read full review
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CARPET RIGHT PLC

Advantages: CHEAP CARPET
Disadvantages: DAY LIGHT ROBBERY

DO NOT BUY YOUR CARPET FROM CARPET RIGHT PLC ALL THERE ON GOING SALES IS JUST A PLOY FOR THE EVERYDAY CUSTOMER, HAVING WORKED FOR THE COMPANY DELIVERY AND THE STAIRS SURCHARGE GO TO THE SHOP THE STAFF GET £7-00 COMMISION NOT THE FITTERS, AND THE UNDERLAY AND GRIPPERS THEY CHARGE TOO MUCH FOR BUY FROM THE INTERNET OR RETAIL OUTLET NEAR YOU FOR A FRACTION OF THE COST. FITTING WELL ITS NOT COVERED BY THE STORE ANY ISSUES THE STORE WILL DISOWN ANY PROBLEMS. ...
...DAY TO WORK FOR THE STORE. MANY OF THESE WONT BE ADVERTISED AND ALSO REFUNDS TAKE MANY WEEKS TO COME THROUGH BE CAREFUL AS THE SALES TEAM ARE BROUGHT UP TO LIE. GET A PRIVATE FITTER BUY FROM THEM SO AS TO STOP THE BIGGEST CARPET RETAILER FROM CARRYING ON TRADING... AS THEY ARE THE BIGGEST LIARS IN THE TRADE.... ...

bhupey 28.02.2009 · Read full review
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BEWARE OF THOSE HIDDEN COSTS

Advantages: Good offers if you dont want fitting
Disadvantages: expensive fitting charge

I never thought that I would be writing an op like this on Carpet Right but after today I am so angry. I have bought a carpet from them before which was fine, apart from the carpet was slightly different than what we picked in store, but I felt I could live with that. Today I went there as the are having a sale and there is up to 60% off carpets, so off I went and picked a lovely red carpet at £19.99, with 60% off it was about £8 square yard, so ...
...They asked did I want grippers and fitting, I did not want underlay just fitting and grippers. The final price was nearly £250. I was a bit miffed by now, as to how it was so much, well it is £70 for fitting and about £40 for grippers. I complained quite loudly that this was very expensive and deliberated for ages wether to go ahead or not, so after much thought we decided that we would. So I picked my carpet and was then given another shock. Because ...

draper 21.02.2002 · Read full review
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Carpet Right equals everything else wrong.

Advantages: Only one helpful member of staff at Basingstoke
Disadvantages: Poor service, rude, unhelpful staff

We went into their shop on a Friday evening, where we were the only customers. We chose some vinyl flooring which we had to pay for there and then. The salesman said he would place the order the following day and that it would take 3 weeks. We were shocked as we had previously bought vinyl from 2 other different stores and delivery was usually about 3-5 days. He also said that we should ring regularly to chase the order! However, as the room wasn't ...
...waited. After 3 weeks my husband rang, the person he spoke to said he would check in the warehouse and ring us back. He didn't. My husband rang again and was told the same thing. This time, we got the only fairly helpful member of the staff called Michelle. She said she would look into things and ring back, she didn't so my husband rang again at about 5pm. Michelle apologised and said that she hadn't forgotten but had been busy and that she would ...

lizziedripping 20.12.2005 · Read full review
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CarpetRight doing it Wrong

Advantages: Carpets are nice
Disadvantages: PRICE of extras

I have just e-mailed CarpetRight asking for a breadown of a quote that I had last week.No reply yet. Very nice carpet at half price 13.99 down to £7 per sq.mt. The salesman in the shop asked where I lived an started working out the price on a scrap of paper!I asked if he knew the size of my stairs and landing etc. and he said "yes".Anyway I insisted someone come round and measure,which was silly of me as it ended up more money. This "measurer" ...
...carpet fitter and buy all the "extras" myself,just get carpet from shop. Have just read others ops. about them and glad people noticed they are overcharging. CarpetRight should be ashamed. We work too hard for our money to GIVE it away to people like these. ...

Eileenjune 23.02.2003 · Read full review
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UNBELIEVABLE lack of respect for customers !!

Advantages: Good prices, good quality
Disadvantages: Rude staff, liars,not helpful and so on....

...actually an opinion about the CarpetRight store in KINGSTON NEXT TO CURRYS, KINGSTON ROAD,NEW MALDEN,SURREY,KT3 3RN About three months ago I purchased carpet from the store for my flat, for two bedrooms and the stairs+hallway. It was fitted, everything was fine. I decided not to carpet the stairs and the hallway, as I was refurbishing the flat and the carpet would have become dirty pretty quick. I’ve been told that when I decide to carpet the rest, ...
...from this carpet shop chain. Yes, the prices are quite good and the quality pretty good, but their lack of respect for customers is UNBELIEVABLE !! I will never, ever buy anything again from CarpetRight and I will definitively tell all my friends how I was treated by them. ...

adicos 14.07.2004 · Read full review
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Recommended - but ask the right questions.

Advantages: Cheap, value for money, good service.
Disadvantages: Not always up front about 'hidden' costs.

I recently used Carpet Right in Leicester to re-carpet my stairway, upstairs landing and second bedroom. On balance, I can recommend that others use them - but be sure to ask the right questions, and get an itemised estimate before buying! At 50% of the list price, plus an extra 20% off in the sale, it was pretty cheap at £8 psm. I also bought underlay at £6 psm. The salesman was pleasant, courteous, helpful and professional. No hard sell at all. ...
...a little apprehensive but it turned out fine; the whole thing was fitted by two really professional guys in under two hours. The carpet looks great and comes with a standard 5-year wear guarantee. One thing I would definitely say is this: make sure you ask the right questions before you buy, because there can be hidden charges if you're not careful. For example, it costs more to fit the carpet on stairs than it does on a flat surface. Also, things ...

ssodjb 29.04.2008 · Read full review
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good carpets - shame about the salesman!

Advantages: good carpets - reasonable prices - reasonable availability - reasonable timescales and fitting
Disadvantages: horrible horrible horrible sales team

Like every warehouse carpet retailer across the nation, they have a wide selection, plenty available 'on the day' and reasonable lead in times for most product. Free estimation and home measurement, and reasonable - unhidden - costs. However, the '50% off' further 20% off buy today double discount signs get very tiring. Can you actually buy any of this stuff at full price? It is misleading. The salesmen are clearly on commission with probably little ...
...actually choose or enjoy the experience. Despite numerous, and quite firm "we'll come to you in a minute" we were followed round the store by a particularly oily character. We double-stepped an aisle or two and gave our not inconsiderable purchase to another salesman as a result. Good carpets - speedy delivery - well and quickly fitted - nasty taste in the mouth at the end of the day. ...

doctorclifford 04.11.2009 (11.11.2009) · Read full review
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CarpetRight- Bad Quality Flooring and Fitting.

Advantages: None for us. A few thousand pounds worth for them.
Disadvantages: Many.

...from the Chatham branch of Carpetright in January 2008 to have our entire two bedroom flat covered. Someone came out to measure and assess the floors. When the fitters arrived they continuously criticised the guy who had done the measurements and quote and said that because of his 'mistakes' they would have to lay the carpet in the hallway with a join. They also laid the vinyl in the bathroom with the pattern going vertically instead of horizontally ...
...decided to accept (what choice did we have really). However, within 4 months of having it all fitted the kitchen and bathroom vinyl started to bubble. It looked as if it had stretched and hadn't been glued properly. The fitters didn't even attempt to seal the edges of the vinyl, so not only was the flooring not sealed but the ragged edges were on view. This was all for the pricely sum of £18.00 per square metre. We thought that we would get some ...

Tabicat11111 26.10.2008 · Read full review
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