Rating Summary

Detailed rating

Wide range/choice of products?
Helpfulness of Staff
Delivery time
Repair/Replacement Service

1-13 of 13 reviews Show most helpful reviews first Newest first


Getting our carpet just right!

AdvantagesVery helpful. lots of choice


"...new carpets fitted and used Carpet Right. We had a very good experience with them and I am pleased that we went with them. +++ Choosing the right carpet +++ We needed a new carpet for our bedroom. It was time to get a nice, new, soft carpet to step onto after a nice long sleep. Our current carpet was getting rather thin so it was time to buy a new one. We had a look around several carpet shops trying to get a rough idea of what it that we wanted ..." Read review

Ciao members have rated this review on average: exceptional

We had a good experience

Advantagesvery helpful staff

Disadvantagesfitters were a bit late

"...were just lucky. === New carpet === We decided we should get a new carpet for our bedroom. I have been putting it off for a while because I am quite a clean 'freak' and the thought of having everything removed from our bedroom and the chaos it would cause really put me off. I was persuaded to at least look at carpets and get a price so that I could decide once I was ready to go ahead with it so we went to look at some local carpet shops. We went ..." Read review

Ciao members have rated this review on average: exceptional

Community Level 2vickyrc


Carpet wrong

AdvantagesIn the end the carpet was ok

DisadvantagesEndless - read the review

"...trauma of ever buying a carpet from these cowboys. I did and have about two hundred grey hairs to show for the experience. Truthfully I experienced the worst customer service ever and downright abuse, A month ago I ordered a carpet for my daughter's bedroom, I paid £223.40on the day and was told the carpet would be delivered in approximately two weeks time. True to their word I had a phone call two weeks later to tell me that the carpet had arrived ..." Read review

Ciao members have rated this review on average: very helpful

Carpet Right Right Right??

AdvantagesSome carpets are quite cheap.

DisadvantagesNot a huge choice available and some are very over priced!

"~ Carpet Right ~I have used Carpet Right numerous times in the past, occasionly I have bought carpet for a bedroom but mostly I have used them to buy carpet for my stairs.Previous to moving here, my house had laminate floor everywhere except my bedroom and the stairs. I actually bought my bedroom carpet from Allied but my stairs carpet was bought in Carpet Right.Walking into a ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1kittenwarr...


Lets start shopping locally!!

AdvantagesUrrrm, the shop had a roof and it was raining out.

DisadvantagesPretend bargains, shoddy customer service, scandalous fitting charge..

"I needed a carpet for my hallway and stairs and I saw all the sale prices advertised so visited Carpet Right in Bristol which said they had 50% off and then an extra 20% until Wednesday. I was thinking that I would get a real bargain! Rubbish Customer Service: What actually happened is that I asked for advice from behind the counter and was grunted at a bit. He gave me a quote for fitting the carpet (including a £30 charge for delivery even though ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1Lola_G


Carpet right, really... right for me

AdvantagesFast, Reliable, Cheap

DisadvantagesNone (at least for me)

"...the very bad reviews about Carpet Right I was almost convinced not to buy from them. But since they are the only carpet dealer in my area, I decided to go to the shop and take a look at what they had anyway. I went there 1 month ago, the choice was good and they were having their summer sales. Everything had about 20-50% discount and the carpets not on sale were clearly marked as such. The carpet I liked was 100% wool, neutral colour £34.99 per ..." Read review

Ciao members have rated this review on average: helpful

Community Level 5danniell


poor quality

Advantagesall under one roof

Disadvantagespoor quality

"...first moved to our house carpet right fitted all of my carpets for me. My living room is 22foot long by 12 foot wide, i had a short pile carpet with fleece backing from carpet right for £920 without fitting or grippers. My bedroom carpet was the same carpet just in a different colour which cost me £460 without fitting or grippers. I had rubber backed bathroom carpet which cost £280 My smallest bedroom which is 10 foot square cost me £600 ..." Read review

Ciao members have rated this review on average: helpful

They are very good at lying!


Disadvantagesdealing with these jokers willl only serve to raise your stress levels.

"Another extremely unhappy customer, wish I had read reviews before heading to Carpetright. Do these people ever tell the truth? It has been lie after lie, promise after promise and still no carpet. Have never experienced such consistently bad customer service. Avoid at all costs. Do they not realise we have better things to do than take pointless days off work and move all our furniture, only to have to put it all back again after the fitters have ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1pichard


shop at carpetright at you own peril

Advantagesclose to home

Disadvantagesif things go badly wrong you will not get your money back

"...peril, my mother had a carpet supplied and fitted, they did not follow our instructions carpet was damaged they offered new carpet or carpet of choice we wanted refund they refused i went to carpetright where the store manage was rude and abusive and refused to sign paper regarding refund, sent 10 email with no response they said verbally we can have refund but will not type it on offical paper as it would be incriminating, with fought for 5 weeks ..." Read review

Ciao members have rated this review on average: somewhat helpful

Annoying "Sales" promotion

AdvantagesGood stock of carpets and rugs.

DisadvantagesOver cooked sales promotion and disinterested staff,

"We called into our local Carpet Right branch in Barrow in Furness over the weekend looking for a new rug for the living room. We had looked in several other stores, but Carpet Right had the one we were looking for. I noted upon entering the store, that they had a 60% off sale "On a huge range of carpet, laminates,vinyl, rugs and beds", and that also they were offering an additional 10% off on selected items until Monday. The rug we had chosen ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1denn_wande...


Carpet right Middlebrook Bolton

AdvantagesGood selection of beige carpets

DisadvantagesNot a great choice of traditional Axminster type carpets and they tell lies

"...for some ideas. A particular carpet caught both myself and the wifes eyes. We looked but a price of £40 per Sq Metre put us off. A sale price offering all these weird and wonderful discounts baffled us so we brought in the prowling sales man who had been hovering around us waiting for the kill. He worked out the price and the carpet was £17 per mtr but he told us the sale was only for another day. We chewed the situation up and went back the next ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Sardius


Do not buy anything here!

AdvantagesNo advantage over other traders

DisadvantagesOnce you've paid they will not refund you.

"...every store offers this. However, Carpet Right refused to give any refund for items that they hadn't even processed for me simply because they don't have to. Gone are the days of customer satisfaction in this store!! I asked for part of an order to be cancelled as the goods were available far cheaper elsewhere. This was not going to happen with Carpet Right. I have been spoken to in a rude manner and feel ripped off - the same goods in B&Q cost about ..." Read review

Ciao members have rated this review on average: not helpful

Community Level 1twentyfour


delivery and fit

Advantagesshort lead time

DisadvantagesLack of Honesty and no customer focus

"...your branch to be told carpet loaded ready to go. On questioning my AM appointment told times are not guaranteed see opening paragraph? Questioned why I was not informed by phone told to busy. On questioning fitter arrival time he could not say original fitter called in sick, see 1? 3. Called branch 3.00 told 1½ hour 4. Called branch 5.00 told 1 hour 5. Fitter arrived 5.45. Fitter informed me he had my order at 8am as the other fitter had reported ..." Read review

Ciao members have rated this review on average: not helpful

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