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Rating Summary

1-15 of 135 reviews Show most helpful reviews first Newest first

 

Community Level 7Benniash

Benniash

The light at the end of the tunnel?

AdvantagesExcellent customer service throughout the whole organisation

DisadvantagesOrganisations like this are few and far between

"***Having written customer services opinions in the past, Iíd like to point out that this is solely under the customer service category and therefore will not (as it shouldnít) include detailed product information*** Ever since Charles Dunstone set up the Carphone Warehouse in the late eighties he has placed a major emphasis on customer services. As the mobile phone industry has grown Carphone Warehouse have too. Whilst, in general, businesses ..." Read review
11.12.2003

Ciao members have rated this review on average: very helpful

STEPHEN KNOWS HOW TO PRESS MY BUTTONS

AdvantagesWide range of products and networks, Outstanding Customer Service

DisadvantagesNone that I am aware of

"WHAT MORE COULD I ASK FOR ON A WINDY BH MONDAY----- You were going to get an op on Haddock Rarebit tonight, but I decided I wanted to shout much louder about the Carphone warehouse. Iíve done the independent local chains, the specialised network dealerships and the major electrical stores; it was now my chance to try out a National independent chain; "On a bank holiday Monday?" Shouts my other half Ė of course, everyone else is having street ..." Read review
03.06.2002

Ciao members have rated this review on average: very helpful

Meet Greg From Sydney

AdvantagesSee opinion

DisadvantagesSee opinion

"~ ~ I’ve owned a mobile phone ever since the technology became generally available here in Ireland in the late 1980’s. I can’t even remember the manufacturer of my first phone, ( think it was Motorola?) but it was “mobile” only in the sense that you didn’t have to physically plug it into a phone jack in order to make a call. It was basically just a handset, the size and shape of these old black phones from the ..." Read review
21.07.2001

Ciao members have rated this review on average: very helpful

No Car's in site!

AdvantagesGood deals, if you know what your doing, helpful staff

DisadvantagesCan be expensive if your oblivious to the market- I WISH all the phones on display where working!

"I am sure most of you may now know that I am a MASSIVE mobile phone lover and so I am now going to talk about my (just ended) experience with a 2 year contract at the Carphone Warehouse. I shall therefore talk about the service I received here and the help that I was given. (Where needed, as I am very tech aware kind of a person.) My Local Store: My local store would be in Newmarket in Suffolk (although I do not live in the town (thankfully as I ..." Read review
09.07.2013

Ciao members have rated this review on average: very helpful

Community Level 5KathrynE

KathrynE

Staff Well Trained In Some Aspects

Advantagessee op

Disadvantagessee op

"Last week I took the plunge and bought a new mobile. Because I wasn't actually bothered about keeping my number I cancelled the contract I was on and decided to start a new contract so that I could take advantage of the numerous special offers. After a good search on the Web I decided which phone I wanted and that the best deal was at Carphone Warehouse. I didn't want to order online (why wait for delivery when I could walk out of the shop with one?) ..." Read review
24.06.2001

Ciao members have rated this review on average: very helpful

Community Level 6milleniumz...

milleniumzeus

The bells, the bells.

AdvantagesForm your own.

DisadvantagesLacking the human touch.

"I havenít previously done an op on a retail outlet before but after visiting the same outlet three times in two weeks, and three different branches I thought I could probably give quite a good opinion of what they are all about. Now remember this is not just one branch, but three. I think you will get a much more all round picture. For simplicity I will refer to them as branches, A, B, C. For branch Aís visit I was with someone else, but the visit ..." Read review
14.11.2003

Ciao members have rated this review on average: very helpful

Community Level 7dabmim

dabmim

LETS GET MOBILE

AdvantagesExcellent service great choice

Disadvantagesnone

"I live in a small/medium town, (where the local council seem to manage to block every shop that wants to open nationwide shops that (recently its been Tesco and Mc Donald’s)): So what people in other areas may take for granted we have difficulty in. For example: mobile phones. Do we have a Carphone warehouse? No! Do we have a phones 4 u? No! So what do we have that sells mobile phones? Well, we have a Woolworth’s – only trouble is ..." Read review
23.01.2002

Ciao members have rated this review on average: very helpful

Our Big Promises......are not worth the paper they are printed on

AdvantagesSTORES everywhere

Disadvantagesno aftercare service

"When I find a company that I get good service from, I tend to stick with them. It isnít always about price, but the fact I can trust them. This is why I have saved and mortgaged and had my salary paid into the same bank for 25 years, have bought my contact lenses from the same high street store for 22 years, and just renewed my car insurance with the same company for the 20th year in a row, and I not even 44 yet. Unfortunately, the carphone warehouse ..." Read review
09.04.2012

Ciao members have rated this review on average: very helpful

Community Level 5LBoy

LBoy

Sorry, we don't sell carphones here....

AdvantagesTrade-in, no pushy salemen

DisadvantagesSecure server not functioning well

"Generally I'm not an IWOOT person. I would not give up my Ericsson T10 as long as itís still in one piece. But I had always kept Carphone Warehouse in mind as customers could trade-in their old mobile phones there. The day came when the antenna of my T10 was broken off. So I directed my little mouse to carphonewarehouse.com. Carphone Warehouse is a dynamic British company; four out of five executive directors are thirty something. As you know, ..." Read review
21.11.2001

Ciao members have rated this review on average: very helpful

Community Level 2Jaxxie

Jaxxie

Good customer service

AdvantagesExcellent customer service, honesty

DisadvantagesLong queuing times

"Having finally given in to my husband that he "needs" a new mobile phone, we decided to check out the offers by the Carphone Warehouse. The reason I chose these was an advert heard on local Birmingham radio about a good part exchange package available. My husband had a BT Cellnet pay as you go phone on a model Phillips Savvy which was basic, boring and not available to download logos and ringtones etc. We recently had problems with this phone on ..." Read review
01.10.2001

Ciao members have rated this review on average: very helpful

Community Level 3s32bauer

s32bauer

Customer Service? WHAT Customer Service!

AdvantagesGood range of phones? That's about it.

DisadvantagesAbsolutely awful customer service

"I really do not know where to start with the Carphone Warehouse. I was originally with O2, but due to some of the better deals I saw with the Carphone Warehouse, I decided to go with them. Little did I know what a big mistake this was. I was with the Carphone Warehouse for around a year at first, and had absolutely no issues, and therefore didn't need to contact them or visit any of their stores. Then, it came to the end of my contract, at which ..." Read review
09.06.2009

Ciao members have rated this review on average: very helpful

Community Level 2SimonP

SimonP

Carphone Warehouse Online

AdvantagesGood service, excellent delivery times, reasonable prices

DisadvantagesRange of phones not as broad as on the high street, no security measures to prevent under 18s buying contract

"I recently bought an 8210 on Orange contract through the Carephone Warehouse website, and I thought I'd share my experiences with you. This is my first online purchase ever, and so I was a little bit cautious to begin with. However, I found the Carephose Warehouse's shopping cart interface very intuitive and easy to navigate. Now, if you've looked closely at my personal profile you will have seen that I'm 16 years old. I wanted to see if I ..." Read review
20.01.2002

Ciao members have rated this review on average: very helpful

Community Level 6coolchanty

coolchanty

World Class Customer Service

AdvantagesExcellent customer service. Never had to complain.

Disadvantagesnone that I can think of yet

"I had a contract about a year ago and I decided to cancel as the service provider was not very helpful to me at all and when I cancelled they would keep on calling me and writing to me saying they can offer me a better deal and all this rubbish.I began to get so annoyed with the pestering and the bad customer services that I received from Single point (if anyone has heard of them) that I cancelled just on principle and decided to just stick with my ..." Read review
20.11.2001

Ciao members have rated this review on average: very helpful

Community Level 2fionad86

fionad86

What are they paid for?

AdvantagesNONE

DisadvantagesSo, so many! No customer service, no support, what actually is the service?

"I will say this in plain terms isÖDON'T USE THIS COMPANY. I have never dealt with such an appalling company (and that's really saying something). I took a contract out through Carphone Warehouse and basically paid for a service for 18 months that I never received. To spare you the details of my own battles, all I will say is I never received any service from the company, they were unwilling to help me deal with the service provider in any way, I was ..." Read review
26.11.2008

Ciao members have rated this review on average: very helpful

Community Level 3rtox

rtox

Big Deals From a Small Shop

AdvantagesGood promotions, wide range of phones

DisadvantagesHave to watch out for price matches

"Carphone Warehouse stocks a good range of phones both prepay and contract, on all networks, and hosts a wide range of models as well. It is a well laid out shop with all the phones displayed on the walls of the small, but yet big enough shop, and all have well presented information at the side of them to help explain the package of each individual phone. There are always lots of staff present to help you make the right decision on a suitable mobile ..." Read review
21.03.2001

Ciao members have rated this review on average: very helpful



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