Home > Finance > Insurance > Phone Insurance > Carphone Warehouse Insurance

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Quick reviews (3)

1-15 of 17 reviews Show most helpful reviews first Newest first

 

Community Level 9LostWitness

LostWitness

Throwing Me A Lifeline

AdvantagesCompetitively priced, good cover, easy claims

Disadvantages£29.50 excess charge

"...lot more to replace. Why Choose Carphone Warehouse? Although I mainly use a company line, I also have a personal line and as such needed to have insurance on it too. I connected my line through the Carphone Warehouse so insuring it there seemed like the easiest option. I also thought that it would be a strong benefit to be able to come into a store to deal with any potential claims, rather than having to phone a call centre and Carphone Warehouses ..." Read review
11.08.2005

Ciao members have rated this review on average: very helpful

Community Level 1prl100

prl100

VERY POOR - DO NOT USE!

AdvantagesNone. Use another provider.

DisadvantagesVery slow to make a claim, incompetent staff, more expensive than network insurance.

"...with LifeLine insurance from the Carphone Warehouse has been very poor and has in fact consumed so much time out of my life that it would have been much easier to buy a replacement handset myself than make a claim with them. So far my insurance claim has taken 30 days, 17 phone calls and 5 in-store visits and still no replacement phone. Every step has been excruciatingly slow whilst their incompetent staff fail to communicate to each other or to ..." Read review
30.04.2008

Ciao members have rated this review on average: very helpful

Community Level 1tergwin

tergwin

The onestop communications package

AdvantagesFast, easy service, they don't try to find a way out of the claim, understanding staff

DisadvantagesThere is an excess to pay but this is reasonable and in line with other retailers

"...purchased a phone at the carphone warehouse, and normally I would refuse insurance, but the sales staff were so thourough in their explanation of the products, and explaining the cost of the handset and contract, I took it there and then. The policy I took was the Complete package which is only for pay monthly phones- this ranges in price from about £20 to £35 quarterly depending on the value of your phone, it offers full cover against, accidental ..." Read review
03.05.2006

Ciao members have rated this review on average: very helpful

Community Level 4Cici_Ying

Cici_Ying

Is it worth it

AdvantagesCovers everything and easy to claim

DisadvantagesPricey

"...always bought my phones from Carphone because they provide the widest amount of phones to choose from and generally their customer service is quite good. Guaranteed, come to the end of out lengthy conversation on choosing the phone, network and tariff will be the big speech on how I would benefit from their insurance. I was quite impressed with the amount they cover, such as theft, theft from a car, lost in due care of someone other than the owner ..." Read review
18.05.2003

Ciao members have rated this review on average: helpful

Community Level 2andrew_new...

andrew_newton

Money well spent. helpfull, efficient service.

AdvantagesPiece of mind, usefull service

Disadvantagesa litte expensive

"...Orange Everday50, I was offered Carphone Warehouse LifeLine cover. I suppose that I was talked into it a bit by the salesman, but I am now glad he talked me around. The option I bought was LifeLine Complete. It not only covers phone defects and breakdowns but theft / water damage / loss and accidental damage. Whilst on the way home from a night out I lost my handset. Next day (a sunday) I went to the local branch, who with a police report replaced ..." Read review
31.10.2001

Ciao members have rated this review on average: helpful

Community Level 1sau_T18

sau_T18

Maximus

AdvantagesPay out genuine claims (which they should)

DisadvantagesProcess was not as straight forward as you would expect

"I signed a new line with CPW and they recommend that I take up their insurance policy. Normally I do not do that as I never believe I will lose my phone. They managed to convince me and true in enough, something you never expect will happen happened. I actually lost my phone within two weeks of getting it (I know this sound rather silly). I reported the lost and was told normally it will take up to 72 hours to receive a decision from CPW insurance ..." Read review
19.01.2008

Ciao members have rated this review on average: helpful

Community Level 2samrbrimble

samrbrimble

Great package!!!

AdvantagesCovers everything! Very easy and fast to make a claim

DisadvantagesHave to go to CPW to collect phone (Not sent to you directly)

"...on this phone) from the Carphone Warehouse (CPW). Whilst I was buying the phone, I was offered insurance (Complete Lite) which I decided to take up. It was £22.50 every 3 months paid by direct debit. (Which I think is a really good price). I know this is going to sound so fraudulent (I promise I’m not, just really stupid.). But I lost my phone within the second week of owning it. So the only option I had was to make an insurance claim on it. I ..." Read review
09.06.2004

Ciao members have rated this review on average: helpful

Community Level 14810510

Quick review of Carphone Warehouse Insurance

"I have Lifeline Complete (the most expensive policy) and having lost my Nokia 8800 I was offered an 8600. I refused to accepted this and was eventually offered an N95 8GB as I 'had been treated poorly'. Imagine my surprise when Lifeline then refused to honour their offer - they don't deny making the offer - honesty and integrity clearly mean nothing at Lifeline. One manager even lied by saying that the N95 8GB wasn't in stock and he had no way of knowing if they would ever get stock. Eventually they came clean and told me that the handset was just too expensive. I like the speed at which they took my money I don't like how they deal with claims!
02.01.2008

Ciao members have rated this review on average: helpful

Community Level 1Alan3005

Quick review of Carphone Warehouse Insurance

"I have been paying £30.00 a quarter for CPW insurance for over 3 years, lost phone yesterday and called insurance - basically all I can say is what a waste of time and money when I think I am paying £120.00 a year they do not want to know and will not offer a replacement without a crime number, for goodness sake its a lost phone that was turned off, it was not stolen. Definately would not advise any one to take this cover out.
31.12.2008

Ciao members have rated this review on average: helpful

Community Level 1sweetz2007

sweetz2007

Lifeline Complete Insurance

AdvantagesCovers you for everything

DisadvantagesNone that i'm aware of

"...crime number to give to Carphone Warehouse. I phoned the claims team at CPW and explained what had happened, they took the details and said it had to be referred to their claims team which could take up to 72 hours for them to decide. The next morning i had a call from them to say my claim had been authorised and to go to any CPW store and they would supply me with a new handset. So i went into one of their stores and gave them my details, it cost ..." Read review
01.10.2007

Ciao members have rated this review on average: helpful

Community Level 1Minty_mobile

Minty_mobile

Lifeline Complete Insurance...

AdvantagesNew handset after half your contract has elapsed

Disadvantagesyou have to pay an excess and give back your old handset

"I think lifeline insurance is brilliant, i have the complete policy, because i seem to brake handsets very easily! I think this is very reasonable if your like me and dont like keeping the same handset for too long you can change your handset after 9 months on an 18 month contract and 6 months on a 12 month contract, so this means you can get all the good offers on a 18 month contract and change it after 9 months and still get all the extra minutes ..." Read review
26.08.2008

Ciao members have rated this review on average: helpful

Community Level 1khushi

khushi

Pushes you to your absolute limit!!

AdvantagesDon't have to shop around I guess

Disadvantages3 repairs before replacement; long wait; incompetent staff; no answer from store.

"I took my phone in after I dropped it. I waited 2 weeks... They repaired it (although they didn't call me to let me know it was back in). I took it home, it didn't work! They had actually made it worse. I took it back in. The said they'd repair it again. I waited 3 weeks.... I recieved a letter saying they couldn't repair it, and were sending it to the manufacturer to repair. I waited 2 more weeks.... I managed to get an answer on ..." Read review
24.11.2003

Ciao members have rated this review on average: somewhat helpful

Community Level 1Legs123

Legs123

Do not buy Carphone warehouse insurance

AdvantagesNONE

DisadvantagesEVERYTHING - ESPECIALLY THE CUSTOMER SERVICE

"...cancel the contact - however Carphone warehouse took nearly two months to do this - for some reason no one in the store or on the numerous phone calls I had to make were able to get it right!!!! WE WERE CHARGED THE EXCESS TWICE!!!! Depsite requesting that my phone was disconnected on 5th October and Carphone warehouse admitting that it was there fault I was charge for a bill in October to cover October - November line rental, I was advised to pay ..." Read review
18.01.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1toniw88

toniw88

Not a good word about it.

AdvantagesNone

DisadvantagesI am still paying for a policy which refuses to pay out when I make a claim

"I have phone insurance from carphone warehouse which I purchased at the time of buying my blackberry. When I lost the blackberry in November, I reported it missing to both orange and the police on the day I realised it was missing and then went to carphone warehouse to make a claim. The claim was denied because it turned out that the assistant had made a mistake with the dates and so it looked like i had waited more than the 24 and 48 hours you ..." Read review
24.01.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 0astralconn...

Quick review of Carphone Warehouse Insurance

"don't bother, these guys are criminals, useless, unhelpfull. very bad service. I wish, never had wasted my money on them. they are only there to find a reason not to honour your claim
23.04.2008

Ciao members have rated this review on average: somewhat helpful



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