Carphone Warehouse Insurance

I think lifeline insurance is brilliant, i have the complete policy, because i seem to brake handsets very easily! I think this is very reasonable if your like me and dont like keeping the same handset for too long you can change your handset after 9 months on an 18 month contract and 6 months on a 12 month contract, so this means you can get all the good offers on a 18 month contract and change it after 9 months and still get all the extra minutes and texts. There is a few problems with this also though... you have to give back your old handset in working order so you dont get to sell it off ... more

I took my phone in after I dropped it. I waited 2 weeks... They repaired it (although they didn't call me to let me know it was back in). I took it home, it didn't work! They had actually made it worse. I took it back in. The said they'd repair it again. I waited 3 weeks.... I recieved a letter saying they couldn't repair it, and were sending it to the manufacturer to repair. I waited 2 more weeks.... I managed to get an answer on their "Customer Service" line (After getting countless hang ups and conflicting answers). Apparently the manufacturer couldn't replace it... so they were going to ... more

We took out insurance for a mobile phone - when it broke we were given a different model phone as a replacement as they did not have any of our model in store - the replacement phone did not work - we had to go back a second time - again being given a phone which did not work. We decided to cancel the contact - however Carphone warehouse took nearly two months to do this - for some reason no one in the store or on the numerous phone calls I had to make were able to get it right!!!! WE WERE CHARGED THE EXCESS TWICE!!!! Depsite requesting that my phone was disconnected on 5th October and ... more

I have phone insurance from carphone warehouse which I purchased at the time of buying my blackberry. When I lost the blackberry in November, I reported it missing to both orange and the police on the day I realised it was missing and then went to carphone warehouse to make a claim. The claim was denied because it turned out that the assistant had made a mistake with the dates and so it looked like i had waited more than the 24 and 48 hours you must report the phone missing within. I appealed this and after 4 or 5 emails back and forward asking for more evidence and information my claim came ... more

Carephone Warehouse insurance, is well.......sort of crap. They generally cover eveything than you want but they are so fussy in replacing a handset and are patronise the customers in doing so. I lost my phone and went into my local brance and they said they would couldnt supply me with a phone as until my insurance replacement.(as they have promised). They didnt believe i had lost my handset, they they wanted to see my box, instruction manual and charger. It was a 7110, they even wanted to see my CDROM that comes free with the phone. After I had gon back and forth on different occasions they ... more

I wanted to share a recent exchange with carphones warehouse insurance... I feel that they are chaning there mind about what they do and dont insure and then on what is acceptalbe and not withing the policy I think I would not take this out again I am now confused to start you clamed this was due to an o2/T-Mobile reporting issue. Your now calming it's down to something in the police report. I left the phone in an office meeting room where work colleges are not in some random hotel or other type of location. The policy is supposed to cover loss and theft, is it not? I am also going to put a ... more