Home > Internet > Online Shopping > C Online Shopping > Chain Reaction Cycles
Chain Reaction Cycles

Community images

  • Chain Reaction Cycles

Reviews - Chain Reaction Cycles

Sports & Outdoors

> Show product information

Ability to customise
Customer service sup...
Layout & Design
Navigation
Prices

User reviews

Filter by
Review type
  • Quick reviews (9)
  • standard reviews (27)
Product rating
  • (8)
  • (2)
  • (1)
  • (2)
  • (23)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Super

“Bike Bits 'Я' Us”

published 11/03/2004

Prices, post-free, quick delivery, good e-mail que...

None so far, unless it all falls apart again!

Having just written about my Shimano gear-change for the bike I’m building, the opportunities for boring the pants off you (still further) are legion. Why, there’s a whole list of bike parts I haven’t touched on yet, all with equally boring titles. ‘Never Give A Sucker An Even BRAKE’, ‘Grazing...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Chain Reaction Cycles”

published 25/06/2006

good looking site, excellent customer service, THE...

can be a little too much to scroll through on the ...

Quite simply, a gem of a web-based mail order company. I've never used them for anything other than mail order via the web, a fact that may very well be different if not for them being based in Northern Ireland. But from my experiences over thh past couple of years I honestly don't believe that...

> Read review

Did you find this review helpful? Yes 0

Excellent

Super Fast Delivery, Smart Interface

NONE!

Chain Reaction Cyles (CRC) is a web based bike company that mainly deals in spare parts and bike components. They Offer a wide range of products which are really aimed at the enthusiast. They have the fastest delivery out there, if you order before four, you'll have it next working day before 2pm...

> Read review

Did you find this review helpful? Yes 0

Not for me

Cheap

cheap and not at all cheerfull......

I agree with all the 1 star ratings and as for all the 5 star ratings well your on a slippery road to disapointment. Ordered many an item and run into similar problems with weeks of waiting no response to calls and emails etc. But the 1 that took the biscuit was when I ordered a Hope floating...

> Read review

Did you find this review helpful? Yes 0

Good

“CRC not delivering”

published 03/06/2008

price

occasional delivery problems

A week from my "all-in-stock" order, credit card debited and no items dispatched yet. Twice customer svc replied to me and promised to send them "today" (two separate days that is) but after they didn't, they also stopped answering emails (the phone line never answers). Would not recommend to...

> Read review

Did you find this review helpful? Yes 0

Excellent

“The best out”

published 13/07/2008

Very cheap

some people questioning the cutomer service

What can i say what a quality website fantastic range of products for all kinds of cycling. I myself have ordered plenty of products from this website and they've been nothing but amazing. The dispatch is very quick which i have been the most imprssed with. Although it has its big competitors...

> Read review

Did you find this review helpful? Yes 0

Not for me

“Chain reaction cycles review”

published 06/05/2008

Ok prices

Customer service is extremely poor. Their web orde...

Tried to order 5 items from them. The first one arrived reasonably quickly, however from then on things started going wrong. 20 days after the inital order still no goods despatched, despite the website saying they were in stock. Opening the 'my account' page showed the order in 'Unknown status'...

> Read review

Did you find this review helpful? Yes 0

Excellent

published 31/08/2008

I have ordered a few times from Chain Reaction in the past and so far have not really had any prolbems. In fairness though I have never had to send anything back to them which may be why. I had to change a recent order at the confirmation stage and this all went through without a hitch. All the things that have been delivered have arrived quickly (and for free) and been what I asked for. I have been more than happy with the company so far, but from reading other people's experiences I will make sure that any product I do return is sent recored.

Did you find this review helpful? Yes 0

Not for me

published 21/08/2008

Ordered an "in stock" item a week ago, credit card processed, no delivery. Online order tracking just says "processing" which I take to mean it has not yet been "sent". No response to email and phone on continual answerphone (which I have noticed is a common complaint of CRC by other buyers). I have rarely experienced such poor service from an online cycle specialist retailer - and on the odd occasion when there has been an issue, communication of some kind has been possible. This lack of response at all levels is dreadful - I would never recommend to anyone ever.

Did you find this review helpful? Yes 0

Super

Many nice products

Many of the products are not in stock, customer se...

I bought a Cube LTD Race 2008 MTB from them. Packing was bad and my bike was damaged during shipping to Denmark. I mailed to them and the manager at CRC, David Nutt handled the problem in a very professional way and answered my mails fast. Month later the fork broke down and they repaired it for...

> Read review

Did you find this review helpful? Yes 0

Excellent

published 18/07/2008

I've been buying from Chain Reaction Cycles for years and cannot express the quality of services I've received from them. The delivery of the goods is always within 24 hours, with an excellent 'my account' section on the website to find out what happening with your order at any stage. The staff on the phone are very knowledgable with regards to the products they sell. I would recommend them every time.

Did you find this review helpful? Yes 0

Not for me

published 08/05/2008

Would not purchase from this company again. Prices are competitive but customer service is non existent. I'm currently building a new dirt jump bike and had intended to buy the components from them which would have been an order value of approx £1000. Received the frame OK but when I ordered a Halo Tornado rear wheel they sent me what was either a damaged or a used wheel. I alerted the company on the day of receipt and offered to send pictures but received no response. Sent further email but again no response. I'm not prepared to return wheel at my cost as I envisage problems obtaining a refund. I'd rather pay more and get good service.

Did you find this review helpful? Yes 0

Not for me

published 30/03/2008

I would avoid this company and will never order anything from them again. I ordered several hundred dollars worth of parts to be delivered to the U.S. The parts were delivered and everything appeared to be okay although the parts were obviously pulls. I went to install my new crank and found out several parts were missing. When I contacted them, they said the parts weren't part of the crank, but part of the bearing cups. When I responded that I also ordered the bearing cups from them, they stopped responding. In summary, customer service is non-existent and their intention seems to be to get your money and forget about you.

Did you find this review helpful? Yes 0

Not for me

None, if the service doesn't fulfil it's only basi...

Items showing as in stock but not. Waiting for wee...

Chain Reaction Cycles used to be the best. I don't know what's happened in the last few months but it's all been bad experiences. I have given CRC a number of tries lately but each order has been wrong! Wrong amounts or not in stock even though the site says items were. Customer service has been...

> Read review

Did you find this review helpful? Yes 0

Not for me

seemed cheaper

Stock information wrong. Didn't respond to emails....

Shocking customer-service!! I ordered an "in-stock" item expecting it to be delivered next day (Saturday). They suddenly changed it to "out-of-stock" and didn't even bother to inform me. (I found out when I went to check the progress of my order) If they had disclosed up front that the item was...

> Read review

Did you find this review helpful? Yes 0