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1-15 of 35 reviews Show most helpful reviews first Newest first

 

Bike Bits 'Я' Us

AdvantagesPrices, post-free, quick delivery, good e-mail query service

DisadvantagesNone so far, unless it all falls apart again!

"...enough leeway to take up chain slack when on the smallest gear settings. For smallest gear, read ‘top gear’. For example, if the smallest cog has 14 teeth and the largest has 26, you need to know if there is enough flexibility in the mechanism to take up 12 links-worth of chain slack. I’m guessing that would be about 8-9 inches, which is quite a lot of chain! The CR site has all this detail, making on-line purchasing as near to ‘right-first-time’ ..." Read review
11.03.2004

Ciao members have rated this review on average: very helpful

Community Level 1stewtee

stewtee

Chain Reaction Cycles

Advantagesgood looking site, excellent customer service, THE fastest delivery

Disadvantagescan be a little too much to scroll through on the page

"Quite simply, a gem of a web-based mail order company. I've never used them for anything other than mail order via the web, a fact that may very well be different if not for them being based in Northern Ireland. But from my experiences over thh past couple of years I honestly don't believe that the service would be any better. I've placed an order after close of business one day, and received the complete order the following day! Now that's ..." Read review
25.06.2006

Ciao members have rated this review on average: very helpful

Community Level 1pleaseread...

pleasereadmyreview

BEWARE BEWARE!

AdvantagesGood range of stock

DisadvantagesAs described in review

"You may have seen the promo video they have released about how efficient their warehouse is and how quickly they get a vast number of goods out to customers...there may be other reasons why this is the case. I recently received a brand new bike from them, which had untrue wheels, chipped paintwork, bent components and loose stem bolts amongst other problems. This a quote from their website about delivery: • Bikes take a little bit longer as we want ..." Read review
07.02.2012

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Community Level 1Stevehagerty

Stevehagerty

Quick Off The Mark, Chain Reaction Cycles

AdvantagesSuper Fast Delivery, Smart Interface

DisadvantagesNONE!

"Chain Reaction Cyles (CRC) is a web based bike company that mainly deals in spare parts and bike components. They Offer a wide range of products which are really aimed at the enthusiast. They have the fastest delivery out there, if you order before four, you'll have it next working day before 2pm, better yet, postage is free!. The website itself is clean, efficient and very well laid out. It is very simplistic, which is very, very effective ..." Read review
03.01.2005

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Community Level 1penguin79

penguin79

CRC not delivering

Advantagesprice

Disadvantagesoccasional delivery problems

"A week from my "all-in-stock" order, credit card debited and no items dispatched yet. Twice customer svc replied to me and promised to send them "today" (two separate days that is) but after they didn't, they also stopped answering emails (the phone line never answers). Would not recommend to anyone any more, their "award winning service" is close to getting criminal, I've paid 460 EUR for stuff I've never received, and am losing hope of ever getting ..." Read review
03.06.2008

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Community Level 1wheelsonfire

wheelsonfire

Chain Reaction shud have gone to Wiggle

AdvantagesCheap

Disadvantagescheap and not at all cheerfull......

"I agree with all the 1 star ratings and as for all the 5 star ratings well your on a slippery road to disapointment. Ordered many an item and run into similar problems with weeks of waiting no response to calls and emails etc. But the 1 that took the biscuit was when I ordered a Hope floating rotor, it had carefully been repackaged and had obviously been used. After previous disputes (im a slow learner) I decided to take pictures and stapled notes ..." Read review
19.08.2010

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Community Level 1robthebiker

robthebiker

The best out

AdvantagesVery cheap

Disadvantagessome people questioning the cutomer service

"What can i say what a quality website fantastic range of products for all kinds of cycling. I myself have ordered plenty of products from this website and they've been nothing but amazing. The dispatch is very quick which i have been the most imprssed with. Although it has its big competitors like wiggle and such, nothing can beat its amzing prices. An example of this is the custom wheel builds they do; after going through there user friendly wheelbuild ..." Read review
13.07.2008

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Community Level 1louear

louear

Chain reaction cycles review

AdvantagesOk prices

DisadvantagesCustomer service is extremely poor. Their web order workflow doesnt work properly.

"...I would fear dealing with Chain Reaction Cycles again. I do not wish to spend my money with a company who treat their customers so poorly. Waste of time and money. I hate to write bad reviews, but then again, I hate to be taken for a ride by a company either. ..." Read review
06.05.2008

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Community Level 1DixWalter

Quick review of Chain Reaction Cycles

"Ordered an "in stock" item a week ago, credit card processed, no delivery. Online order tracking just says "processing" which I take to mean it has not yet been "sent". No response to email and phone on continual answerphone (which I have noticed is a common complaint of CRC by other buyers). I have rarely experienced such poor service from an online cycle specialist retailer - and on the odd occasion when there has been an issue, communication of some kind has been possible. This lack of response at all levels is dreadful - I would never recommend to anyone ever.
21.08.2008

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Community Level 1drussellwi...

Quick review of Chain Reaction Cycles

"I have ordered a few times from Chain Reaction in the past and so far have not really had any prolbems. In fairness though I have never had to send anything back to them which may be why. I had to change a recent order at the confirmation stage and this all went through without a hitch. All the things that have been delivered have arrived quickly (and for free) and been what I asked for. I have been more than happy with the company so far, but from reading other people's experiences I will make sure that any product I do return is sent recored.
31.08.2008

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Community Level 1MichaelJ-dk

MichaelJ-dk

Chainreactioncycles is good but could be better

AdvantagesMany nice products

DisadvantagesMany of the products are not in stock, customer service is slow

"I bought a Cube LTD Race 2008 MTB from them. Packing was bad and my bike was damaged during shipping to Denmark. I mailed to them and the manager at CRC, David Nutt handled the problem in a very professional way and answered my mails fast. Month later the fork broke down and they repaired it for free (within the warranty period) - again David used his time to personally solve this problem. If it wasn't for him I probably wouldn't use them again ..." Read review
28.01.2009

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Community Level 1adamreview

adamreview

Chain Reactgion Cycles Review- poor service

AdvantagesNone, if the service doesn't fulfil it's only basic task!

DisadvantagesItems showing as in stock but not. Waiting for weeks and weeks for orders.

"Chain Reaction Cycles used to be the best. I don't know what's happened in the last few months but it's all been bad experiences. I have given CRC a number of tries lately but each order has been wrong! Wrong amounts or not in stock even though the site says items were. Customer service has been extremely poor and they appear not to care that the item that I've paid for still won't be in stock for another 4 weeks. And it's been in and out ..." Read review
17.11.2008

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Community Level 1irldher

Quick review of Chain Reaction Cycles

"I've been buying from Chain Reaction Cycles for years and cannot express the quality of services I've received from them. The delivery of the goods is always within 24 hours, with an excellent 'my account' section on the website to find out what happening with your order at any stage. The staff on the phone are very knowledgable with regards to the products they sell. I would recommend them every time.
18.07.2008

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Community Level 1Markrs

Markrs

"in stock"... not necessarily!

Advantagesseemed cheaper

DisadvantagesStock information wrong. Didn't respond to emails. Didn't answer phone. Can't cancel online orders online

"Shocking customer-service!! I ordered an "in-stock" item expecting it to be delivered next day (Saturday). They suddenly changed it to "out-of-stock" and didn't even bother to inform me. (I found out when I went to check the progress of my order) If they had disclosed up front that the item was out-of-stock I would have thought twice before ordering as it was available elsewhere (albeit at a slightly higher price). Unfortunately those few £s ..." Read review
23.01.2009

Ciao members have rated this review on average: helpful

Quick review of Chain Reaction Cycles

"Would not purchase from this company again. Prices are competitive but customer service is non existent. I'm currently building a new dirt jump bike and had intended to buy the components from them which would have been an order value of approx £1000. Received the frame OK but when I ordered a Halo Tornado rear wheel they sent me what was either a damaged or a used wheel. I alerted the company on the day of receipt and offered to send pictures but received no response. Sent further email but again no response. I'm not prepared to return wheel at my cost as I envisage problems obtaining a refund. I'd rather pay more and get good service.
08.05.2008

Ciao members have rated this review on average: helpful



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