Collect+

Excellent value and amazingly quick delivery! I had a 7kg box to send from Berkshire to Cumbria. Dropped off on Monday 14th December - it arrived at the pickup point on Wednesday 16th. That's ONLY 48 hours. Faster than Royal Mail and a fraction of the cost - only £3-99 for up to 10 kg. Other plus points - I dropped it off at a local store at a time convenient to me. No staying in for courier collection and no queues at the store, whereas the local post offices are overflowing. The recipient can collect whenever he wants. My only criticism is that I couldn't find any delivery timescales on the ... more

I had read a lot of negative reviews on the Collect Plus service, but having moved to a house on a street with a shop which collected parcels at the end of the road, I decided to give it a try instead of waiting in for a courier collection. When I took the parcel to the shop, the staff in the shop were helpful and seemed to know exactly what to do with the parcel. I received my printed tracking number (which I didn't need to use, but could have used to track the parcel online) and the parcel arrived at the recipient's house in 4 days (intact, undamaged and dry, contrary to other reviews I have ... more

What to say, sold an a couple of plastic kids toys on Ebay, saved the buyer some money by shipping with Collect+. The experience has left me with no good words, in fact some very very bad ones. I shipped the parcel on a Friday and informed my buyer, by Thursday the buyer was chasing, so I chased them but website advised that must wait 5 days. the following week, no parcel had arrived, emailed their support people. No response in the 48hours promised, emailed again using same system. Now two weeks and buyer submitted complaint to Ebay. Rang the numbers for Collect+, arrogant woman, said they ... more

I found Collect+ after using them to return something to ASOS. On their site you can buy and print out a label for £4.99 and send a parcel up to 5kg anywhere in the UK from their network of corner shops When I sell stuff on ebay, i often underestimate the postage and lose out on the sale. Using Collect+ now I just charge a flat £5 and send the buyer their tracking code. Delivery is claimed to be 3-5 days - most of mine have been 3 days, one was 2 days. The best thing is you can drop your parcel off at the local Londis at nine o clock at night if you want to so you can tell ebay buyers that ... more

USE for business. Sent package to our client. The client received items totally damaged. The box has been thrown over 6 FOOT GATE and landed on stone tails. Company ignore our client photos and requests for compensation of the damaged items £ 17.00. We also contacted Collect + in this regard. Only received copy and paste T&C. We requested highlighted T&C whether drivers CAN THROW BOXES AT 6 + FOOT HEIGHT OR ARE ALLOWED TO DO SO. GUESS! NO REPLY AND NO RESPONSIBILITIES. DO NOT EXPECT ANY COMPENSATION FROM THESE ARROGANT LIARS. The SAD STORY IS WE TRUST THEM AND USE THEM AS A BUSINESS PARTNERS ... more

An Ebay purchase parcel was not delivered to us or our neighbours yet collect+ courier service advised the sender that it was delivered and signed for,other user review feedback indicates that drivers for this company has form for this dishonest irritateing behaviour. Our experience as frequent senders and receivers of parcels for several years is that Parcelmonkey who mostly use Citylink are consistently good subject to adequate packing, glazed clocks arriveing undamaged however some Citylink depots have fallen fall short of their otherwise excellent service. Hermes have a useful and it seems ... more

This is the worst service ever. Don't trust them. I have waited for 7 weeks. I have called them every week, TWICE! They kept on promising me it would be fine but every week I got angrier and angrier. In the 7th week I bombed them with email and phonecalls to hear that they lost my parcel. Now that they have lost my parcel I at least expect to be compensated for all the lost property. But they told me that they need to see receipts to prove the value of the content. They are absolutely barking mad. This is such a amateuristic company. It seems to be run by kids. Nobody takes you seriously and I ... more