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Community Level 1customerSe...

customerServiceRep

Worst shopping experience of my life ever

AdvantagesCheap prices, good web site

DisadvantagesWorst customer service ever, terrible delivery times and bad quality control

"...top of the range custom computer and have gone through hell and back with Computer Planet! Under no circumstances even consider buying a computer from this company. I am the most reasonable and fair person you are likely to meet and Computer Planet took complete advantage of that fact from day one. I did EVERYTHING humanely possible to ensure I had no problems with my purchase from Computer Planet. This included sending numerous emails requesting ..." Read review
01.12.2008

Ciao members have rated this review on average: very helpful

Community Level 1darkphenoix

darkphenoix

Computerplanet - Serving customers? Do we have to?

Advantagescheap but good quality components, well designed website

Disadvantagesvery poor customer service, Low quality assembly work, slow to build/repair

"...running very hot, making the computer case uncomfortable to touch very quickly. ComputerPlanet made a half hearted attempt at an apology for the wrong install of windows, then pointed me to the correct vista patch to correct the memory error. They however, ignored my concerns over the temperature that the computer was running at. The computer would generally run with a couple of stability issues, crashing when the graphics card was under high load, ..." Read review
16.07.2008

Ciao members have rated this review on average: very helpful

Community Level 1oneofthem2

oneofthem2

Computer Planet Review

AdvantagesQuick build, cheap price, choose the parts you want.

DisadvantagesNone really, apart from the status Update.

"...I'l explain my experience with computer planet. I stumbled upon compputerplanet.co.uk after spending hours and hours looking for the right computer which would suit me. I mainly do audio production, so for me choosing the right computer was essential. Computer planet specialise in custom made computers, so basically once a person is on their website they can pretty much build their own PC, choosing each individual part from start to finish. A person ..." Read review
08.11.2009

Ciao members have rated this review on average: very helpful

Community Level 1Kevscar1

Kevscar1

Worst buying Experience ever

AdvantagesNone

DisadvantagesInefficent, Arrogant, Unhelful

"...registered importer and buying from Computer Planet was without a doubt my worst buying experience ever. I have previously had 6 computers made every one has arrived in 2 weeks or less and worked perfectly straight out of the box. Before ordering I filled out there quote form and sent it to them asking if everything was compatible. They replied stating it was so I placed an order on 14th Jan. I phoned them straight away to ask if a Physxs card could ..." Read review
16.03.2008

Ciao members have rated this review on average: very helpful

Community Level 1jimroberts

jimroberts

Great customer service and low prices

Advantageslow prices, amazing pcs

Disadvantagesnothing

"...down to 2 one being computer planet. I wanted someone to build me a gaming PC which will last me for the next few years and play my favourite game crysis!! My budget 3000 pounds. I priced it up on alienware and it came out at just over 4000 but just under 3000 on computer planet, great! The website is very simple to use, set out in steps to choose each part and well designed. I selected all the parts but not being a hardware expert I asked them ..." Read review
18.07.2008

Ciao members have rated this review on average: very helpful

Community Level 1Avo-

Avo-

High spec PC at a low cost

AdvantagesCheap

DisadvantagesSupport not to everyone's liking

"...mind I decided to give Computer Planet a chance. So how did my order go?!?! I was after a new custom made gaming PC, I used their PC builder to choose the parts that "I wanted" in the machine, this is something you can't do in the well known high street shops! They may have the graphics card and CPU that you want, but rarely tell you the make/model of the motherboard they are going on, or what type of ram they use!!! The total price of ..." Read review
25.02.2008

Ciao members have rated this review on average: very helpful

Community Level 1tedmondo1

tedmondo1

£1960 later and they want to sue me!

AdvantagesNONE! not one thing

DisadvantagesThe worst buying experience of all time, EVER

"Computer planet has been without a doubt the worst buying experience of any product i have bought, EVER! the only reason it got one star is because i couldn't give it none. If i was a member of their staff i would feel uttlery ashamed of working for them. They might as well all be wearing black ski masks and striped black and white jumpers while they're putting their pc's together. From opening the box i had nothing but problems, from the start ..." Read review
26.08.2008

Ciao members have rated this review on average: very helpful

Community Level 1johnyates

johnyates

Amazing service from compute planet from day 1

AdvantagesComplete custom

Disadvantagesnone

"...the phone so I rang computer planet got through within seconds and Matt talked me through each part of the PC as I was doing it. I had my dream PC all in at £614 which included computer planet building it and testing it so it was cheaper and I didn't have to do a single thing which is good!!! I placed the order and tracked it on there website which I must say is very good I could see each stage of the process and was emailed at the same time. I ..." Read review
24.03.2008

Ciao members have rated this review on average: helpful

Plenty of customise options, well built, quick UPS delivery

AdvantagesPlenty of customise options, well built, quick free UPS delivery

DisadvantagesStandard build time 9 days, quicker build times including next day are available though.

"...PC websites I settled on Computer Planet who offer many customisation options for every part of the system and have very good prices. ATI Radeon HD 6850 - 1 GB Intel Core i5 2500K Unlocked (4 x 3.3GHz) 6MB OEM Computer Case Silverstone SG01B-F - Black Intel Heatsink & Fan - Low Noise Corsair 8GB XMS3 PC3-10666 1333MHz (2x4GB) - Lifetime Warranty (DDR3) Asus P8H61-M LE/USB3 (Intel H61) Power Supply Cooler Master 500W PSU - Low Noise FREE - ..." Read review
10.07.2012

Ciao members have rated this review on average: helpful

Community Level 1Fragster69

Fragster69

5*'s - recommended

Advantagesfriendly service, impressive build quality, super fast PC!!

Disadvantagestook a while for it to arrive

"...one of my mates recommended computer planet to me, so i went online and priced up a system. with a budget of £2k i expected their to be a lot more than it was (i'd already priced components up) but i was way out... £30 more (on £2k!!) for them to build it. so i thought it'll save me the headache of putting it all together myself. then i checked a few review sites includin this one.. there's a few crap reviews about them but i trusted my mates experience ..." Read review
29.06.2008

Ciao members have rated this review on average: helpful

Community Level 1ckrage

ckrage

Computer Planet my review

Advantagesnone really

Disadvantagesworkmanship, time, not trustworthy, aftersales, support, cheap but costs your more in long run.

"Computer Planet Well what can I say. I would rather pay the £1400 I paid them to a bunch of chimps next time to build my pc. Bought pc on 6th June. After alot of failed motherboards and HDD I contacted them and was told the motherboard ( ASUS M3A32-MVP DELUXE/WIFI and Thermaltake 1000w )and power supply will not work together. Fun as thier pre build ati amd 790FX crossfire machine has them. I contacted 5 other retailers and computer reviewers ..." Read review
05.09.2008

Ciao members have rated this review on average: helpful

Community Level 1David3213

David3213

Awesome!!!

AdvantagesCustom, inexpensive, great customer service

Disadvantagesnone

"...a custom built computer. My computer offered solid graphics performance with a generously sized hard drive. Great computer. Easy to type on and the number pad is a big plus compared to my laptop. This computer is also great for gaming as I can play left 4 dead 2 and fallout new vegas with no lag. Despite the great price, I feel like a received a high end computer. Initially, I was afraid this computer would not be fast enough to handle what i needed ..." Read review
16.05.2011

Ciao members have rated this review on average: helpful

Community Level 1Sarah_asha

Sarah_asha

Not too shabby

AdvantagesGreat prices. Good website. Excellent range

DisadvantagesTook a while. Email responses are awful

"Ordered a new PC with computerplanet on 18th Feb 08. The website was well laid-out, informative, and most importantly easy to track spending with their relatively unique price bar that lets you know what your spending. I got a couple of quotes, then paid for the one i wanted with mastercard. The money was taken out of my account straight away (bit worrying!) and a confirmation email was sent. After 3 days I was informed that my PC was at 'parts picked' ..." Read review
18.03.2008

Ciao members have rated this review on average: helpful

Community Level 1Arithmeticae

Arithmeticae

Computer Planet Sucks

AdvantagesNone

DisadvantagesA dogs dinner of a job, low quality parts

"Computer Planet Sucks. I ordered a machine to my design confident that choosing professionals to build it was worth the extra, since checking parts and returns are time consuming. After about a month I took delivery expectant of an excellent build and upon first examination looked good, apart from an inadequate cooler fitted despite my original instructions to not vary the order without consent, but I thought they must know better. Not so, ..." Read review
21.10.2008

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Community Level 1Unreliable...

UnreliableNarrator

Best custom-build PC site I've seen.

AdvantagesEasy to use, lots of component options, quick delivery time.

DisadvantagesCustomer services leaves a bit to be desired.

"...Overall though, I'd recommend Computer Planet to anybody looking to get something particular out of their PC. Great site. ..." Read review
05.02.2008

Ciao members have rated this review on average: helpful



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