Advantages: small, friendly yet efficient staff and service, competitive interest rates, easy to contact own branch directly!! Disadvantages: not many branches (though anyone in Uk can open accounts via post, phone or website you do NOT need to visit the branch)
...TLC not PLC is Coventry Building society’s motto, and they’re right! Even though I’ve only had the pleasure of being with Coventry BS for a year now I am happy to admit they really are one of the more friendlier building societies left! Throughout this opinion I will refer to Coventry TLC as they do treat their customers with the up most respect and tender loving care (TLC!)
This is an opinion submitted under "customer/general ... ...and account I held at Coventry Building society. About a year ago I was looking for a suitable tax-free savings account to open (e.g. ISA). I did a bit of research using the financial bulletins and saw Coventry sitting pretty high on all the “best buy” tables, without further ado I decided to give them a try.
Contacting Coventry TLC wasn’t too difficult they have both a national helpline number (0845 local call rate) and the telephone ...
Connoisseur_Haggler 28.02.2001 (03.07.2001)
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Ciao members have rated this review on average: very helpful Review of Coventry Building Society
Advantages: Small, very efficient and caring, good interest rates! Disadvantages: Mainly located in the West Mids area.
...if it goes bust! The Coventry certainly meets this criterion.
2. Is it making good annual growth in its money turnover, numbers of members, and its overall net assets rising year-on-year? Again, the Coventry is showing excellent growth.
3. Is it big enough to be trusted with my money, and is it NOT too big, with the result that I become just another member and an account number? I believe the Coventry is just about the perfect size in this respect. ... ...my money? I believe the Coventry comes out brilliantly in this aspect!
5. Are communications easy? Can you talk to branch management easily? Can you telephone the branch or Head Offices without going through abominable call-centres with endless piped music whilst you wait for some semi-robot to tsalk to you? I have always found branches very responsive whether face-to-face, or over the phone.
6. Have they got equitable rates for borrowers and investors? ...
wiseoldowl 11.02.2002
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Ciao members have rated this review on average: very helpful Review of Coventry Building Society
Advantages: Good cost mortgage Disadvantages: None
...mortgage broker, was recommended a Coventry Mortgage. Having been with Britannia for years, I was a bit wary of moving to one without a branch within easy reach. I need not have worried. Everything has been as smooth as anyone would wish. If there are any queries, the helpline is answered quiuckly and always sorts things out straight away. Confirmation then follows quickly in the post. Issues that they have resolved for me include changing the date ...
ts2001 31.05.2001
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Ciao members have rated this review on average: helpful Review of Coventry Building Society
Advantages: A mutual with good customer care Disadvantages: No branches near me
I have a basic internet savings account, and I have been impressed with what I have experienced so far.
The customer service is very good and very prompt.
When I completed an application it was very simple and when I posted documents on a Sunday, they were back in my hand on the Tuesday - so credit to Royal Maill too.
Whenever I have had the need to call I have spoken to a helpful person.
I fund my account by a regular direct debit, tbough due ... ...increase this now - can't remember why and could be wrong. Anyway I also have a cash card that can be used in any LINK ATM which is handy for immediate withdrawals as there is no Scottish branches.
You can also deposit and withdraw via their website, which is simple, but clear and efficient., allowing you to do everything.
Statements for my account is every six months and they too are clear and simple.
Interest can be paid to your account or another ...
pmcg01 07.11.2004
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Ciao members have rated this review on average: helpful Review of Coventry Building Society
Advantages: they were local to us, had a good rate at the time. Disadvantages: debits were never taken on time, staff were not always very helpful
I have had a Coventry Building Society account all of my life. When I was small, they gave you a little blue money box in the shape of a house, and it had a funny silver key, they were brilliant. The interest didn't seem too bad either.
I kept up a savings account with them, and when we were looking around at lenders when we moved house, the best deal at the time was the Coventry Building Society.
We had a debit set up with them on a set day to ... ...forever taking the money too early and this meant that either the money wasn't there yet, or it messed up other debits going out of the account. It gave us no end of trouble.
The statements never seemed to arrive when they should, and the staff never seemed to what to know if you phoned them with a query. I think the most insulting thing was when we took out the mortgage with them, we were sent a free gift over the phone, it was a soft sponge pig ...
Ham-man 03.02.2001
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Ciao members have rated this review on average: helpful Review of Coventry Building Society
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