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Home > Finance > Banking & Personal Finance > Tax-Free Savings Providers > Coventry Building Society

User Reviews

for Coventry Building Society

Rating Summary based on 6 reviews

  • 5 Stars
    		4
  • 4 Stars
    		1
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		0

Detailed rating

  • Additional Charges
  • Competitiveness of APR
  • Ease of Application
  • Product package
  • Quality of Customer Service
  		• 3.5
  		• 4.5
  		• 4.5
  		• 4.5
  		• 5.0

Review attribute filters

Previous page Next page Page 1 of 1 | 1 to 6 out of 6 Review(s)
  • 84 of 84 Ciao users found the following review helpful
    Picture of Connoisseur_Haggler

    Connoisseur_Haggler

    5 Stars Tender Loving care from Coventry BS - TLC 28/02/2001
    User recommends the product

    Advantages Advantages small, friendly yet efficient staff and service, competitive interest rates, easy to contact own branch directly!!

    Disadvantages Disadvantages not many branches (though anyone in Uk can open accounts via post, phone or website you do NOT need to visit the branch)

    Yes, that’s right TLC not PLC is Coventry Building society’s motto, and they’re right! Even though I’ve only had the pleasure of being with Coventry BS for a year now I am happy to admit they really are one of the more friendlier building societies left! Throughout this opinion I will refer to Coventry TLC as they do treat their customers with the up most respect and tender loving care (TLC!) This is an opinion submitted under "customer/general service-Building societies" based on my experience as a member there for 1 year. I will not discuss the range of financial ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of bobbieal

    Level 3 bobbieal

    Member since 19/01/2012

    Reviews written: 25

    5 Stars They mean it when they say "TLC not PLC" 19/10/2012
    User recommends the product

    Advantages Advantages Great rates and a friendly, efficient service

    Disadvantages Disadvantages Sometimes need to keep an eye out for bonus rates.

    The Coventry Building Society's motto is "TLC not PLC", which, for me, pretty much sums up its attitude. Like a true building society, it is owned by its members (it's a mutual society) and so has no share-holders. While this might seem quite a minor difference, it means that there are no big investors baying for huge profits at the expense of the customer, as could happen with the high street banks like Lloyds, HSBC etc. It also means that they are governed by slightly different legislation to the banks. They are not allowed to take part in some of the more risky types of investment ... more
  • 16 of 17 Ciao users found the following review helpful
    Picture of wiseoldowl

    Level 4 wiseoldowl

    Member since 15/08/2000

    Reviews written: 96

    5 Stars IT'S NUMBER ONE - IT'S TOP OF THE SOCS. 11/02/2002
    User recommends the product

    Advantages Advantages Small, very efficient and caring, good interest rates!

    Disadvantages Disadvantages Mainly located in the West Mids area.

    When I consider using a Building Society as a home for my savings, I look for a number of critical criteria: 1. Is the Building Society financially sound? Bearing in mind that only 90% of your money, up to a limit of £18,000 might be returned to you if it goes bust! The Coventry certainly meets this criterion. 2. Is it making good annual growth in its money turnover, numbers of members, and its overall net assets rising year-on-year? Again, the Coventry is showing excellent growth. 3. Is it big enough to be trusted with my money, and is it NOT too big, with the result that I become just ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of ts2001

    ts2001

    5 Stars Excellent service 31/05/2001
    User recommends the product

    Advantages Advantages Good cost mortgage

    Disadvantages Disadvantages None

    I moved home last year and, through a mortgage broker, was recommended a Coventry Mortgage. Having been with Britannia for years, I was a bit wary of moving to one without a branch within easy reach. I need not have worried. Everything has been as smooth as anyone would wish. If there are any queries, the helpline is answered quiuckly and always sorts things out straight away. Confirmation then follows quickly in the post. Issues that they have resolved for me include changing the date of the direct debit, supplying me with section 352 for tax return and other minor queries. The staff are ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of pmcg01

    Level 2 pmcg01

    Member since 07/11/2004

    Reviews written: 12

    4 Stars Efficient customer service 07/11/2004
    User recommends the product

    Advantages Advantages A mutual with good customer care

    Disadvantages Disadvantages No branches near me

    I have a basic internet savings account, and I have been impressed with what I have experienced so far. The customer service is very good and very prompt. When I completed an application it was very simple and when I posted documents on a Sunday, they were back in my hand on the Tuesday - so credit to Royal Maill too. Whenever I have had the need to call I have spoken to a helpful person. I fund my account by a regular direct debit, tbough due to them changing some procedures I don't think I can increase this now - can't remember why and could be wrong. Anyway I also have a cash card that can ... more
  • 7 of 10 Ciao users found the following review helpful
    Picture of Ham-man

    Ham-man

    3 Stars Coventry Building Society 03/02/2001
    User doesn't recommend the product

    Advantages Advantages they were local to us, had a good rate at the time.

    Disadvantages Disadvantages debits were never taken on time, staff were not always very helpful

    I have had a Coventry Building Society account all of my life. When I was small, they gave you a little blue money box in the shape of a house, and it had a funny silver key, they were brilliant. The interest didn't seem too bad either. I kept up a savings account with them, and when we were looking around at lenders when we moved house, the best deal at the time was the Coventry Building Society. We had a debit set up with them on a set day to ensure the money went out on time. They were forever taking the money too early and this meant that either the money wasn't there yet, or it messed up ... more
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