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Reviews - Csl Sofas

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Good

large range, helpful staff, interest free credit.

salespeople are a bit stalker ish until you make a...

We have never had to buy a sofa until this year, as we have previously had different ones passed to us from various relatives who were replacing their own suite. We have been desperate for a new one for ages, but were put off because our cat had a bad rear leg, and when he jumped up onto the sofa...

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Not for me

Good range displayed in store

Poor customer service, poor quality of the product...

I generally don't have a problem with supplier of good. Most of them are pretty good dealing with any customer complaints but CSL is the worst I have seen. We ordered a sofa in store on 23rd Jan 2012 and was promised the delivery would be 13 weeks. The sofa arrived duly after 13 weeks but on...

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Not for me

no advantages to warranty

Always expect to pay for repairs.

We spent 2.4k on a suite from CSL in 2008, we thought we had bought well, the furniture looked well made in the showroom, on delivery we noticed that on one chair the edge of the chair front was lower than the other, we called out CSL to inspect it, "your imagining it, there's nothing wrong with...

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Not for me

Good sales people

Rubbish customer service once they have your money...

Watch out for this company- they will let you down. The customer experience was good in the shop but since subsequently parting with more than £2k the service has been rubbish. First they delivered a broken sofa. This has been broken, repaired and subsequently sold as new. I rejected the first...

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Not for me

“Avoid CSL !”

published 15/11/2011

Good sales pitch and friendly sales staff, (the ni...

VERY poor after sales, an "independent" assessor e...

Bought a sofa from CSL June 2010. Sales staff were excellent, delivery on time and professional....that's where the good times ended 14 months on, the tan on the sofa has peeled revealing a lighter tan leather beneath. first complaint ignored, second complaint made and CSL contacted me (after the...

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Excellent

“Suite review”

published 14/05/2012

Very comfortable suite

no disadvantages

After i visited a few other furniture stores in the gateshead area and was hounded by sales people i walked into CSL and the atmosphere was unbelievably different. A couple of the sales men greeted us they told us if we seen anything we were interested in just to approach them and then left us to...

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Not for me

Sofa should hopefully be great when it arrives

Poor after sales service and lack of communication

I assume that is what CSL stands for anyway!! I purchased a sofa from their Lakeside store in November and got a delivery day of 26th Jan - a Saturday which I paid extra for so I didn't have to take time off work. All was looking good as I received a text telling me my slot time and so I have...

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Not for me

Nice product

Serious damage to our property caused by the CSL d...

The CSL delivery team damaged our very expensive composite front door and kept quiet as a mouse, they left without mentioning any damage. So now we have some lovely gouges running across the door where they forced the sofa through it. We didn’t spot these marks initially because they only really...

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Excellent

Absolutely Brilliant customer service, Friendly, p...

Nothing was Negative

Superb Service From Paul at CSL Never bought anything over the phone before but the service I got was absolutely superb. Good honest advice about all aspects of my purchase. I will definitely buy from CSL again in the Future and Paul thank you very much for your patience with me...

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Super

“our experiance at CSL”

published 05/12/2012

comfortable and looks very in keeping with home

there is none

we had a pleasent time at csl at metro center terries chocolate orange was very helpful kind and helped us out a great deal we would recommend csl to anyone wanting new sofas they are very professional and have a wide range in stock to choose from and i think there will be plenty of choice for...

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