DHL

Who are DHL? DHL are the company that charged me £80 and couldn't even spare some bubble-wrap for the flutes that I shipped halfway around the world. Bastards. My Once-in-a-Lifetime Experience with DHL I've started to build up quite a collection of random world music instruments in my bedroom at home, and on my recent six-month trip to Bolivia I managed to add to this collection 26 panpipes, 13 tarkas, 10 musinus, 2 charangos and a quena. Most ...
...I posted back home with DHL just before I left. One thing that can be said for DHL is that they're almost as prolific as Starbucks - there are offices in every city in Bolivia and a total of seven offices in the capital La Paz. I walked into one of these with my flutes in my arms and was told that I would need a special wooden box made for them, what with them being fragile, delicate, easily breakable instruments and everything, and I was thus sent ...

butimba 04.04.2008 · Read full review
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Review of DHL

...going to be delivered by DHL I had never really heard a lot about them and I suppose I just thought they delivered to and from companies but apparently not. I wondered why they needed to send such a small package by courier then my mum pointed out that I had actually brought my ipod from a French website! So the guaranteed delivery within 48 hours seemed a little unrealistic for my poor postie to meet thus making the penny drop that no wonder European ...
...A BIT ABOUT DHL DHL started out in 1969 with three men Adrian Dalsey, Larry Hillblom and Robert Lynn which made the name DHL they started flying newspapers from San Francisco to Honolulu to cut down the time spent in harbours clearing customs and to save customers money. Parcels where also now being delivered by the end of 1979 as before DHL where only able to ship documents. By 1988 DHL had employed 16,000 employees and was present in 150 countries! ...

gemax2 03.11.2005 · Read full review
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Review of DHL

...acting as agents for DHL. DHL are a German company DHL Express and are a division of Deutsche Post World Net. I parcelled up the duvet and weighed it and made sure it was compressed into the smallest possible size. This is important as the cost is by weight and size. With DHL if the item is not boxed you will also be charged a further £2. I didn't mind this as tightly wrapped in plastic was the best way. Just over £30 was the charge for this which ...
...Air operate on behalf of DHL to fly the goods onwards. By 20th December it had arrived in Wilmington Ohio which is the hub of DHL a massive airport and distribution centre where parcels are sorted and dispatched. By the 22nd the Duvet was in Phoenix which is about 100 miles north of Tucson and by 23rd December it was in Tucson awaiting delivery. On Christmas Eve I had the knowledge that my son and his wife had received the duvet despite the USA ...

Violet1278 17.01.2009 · Read full review
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Review of DHL

...may, or may not know DHL is one of the most reputable courier / delivery companies in the world. A few words on how the company works. Basically you call the company (DHL’s telephone number is advertised in the yellow pages), and give all the details of what you want to send and the destination to one of DHL’s customer service staff. I have to point out that each time I have called DHL, I have ended up talking to members of customer service who show ...
...because I have always called DHL early in the evening when the shift is nearly over. You agree a time and a place, and one of those working for DHL comes to collect the parcel. DHL staff does come within the agreed time window. One thing here: the person who comes to collect the parcel checks every single thing that you want to mail / send. While there is nothing wrong with that, I really wonder why those couriers want to even read a letter, or a ...

Montenegrin 10.03.2002 (18.09.2003) · Read full review
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Review of DHL

...DHL. Ok fair enough, DHL as far as I knew were not a bad company so hopefully would have some helpful customer services department as well. How wrong was I? I gave them a call on what they call Signline on 0870 2400012. This department is part of the original Securicor and handles all the tracking of their deliveries. After spending some considerable amount of time on hold waiting to speak to an advisor, about 35 minutes, I get an automated answer ...
...add is now covered in DHL branding. It took me a while to find the area on the site I was looking for but eventually discovered the link e-shipping at the top of the page where on this page was a link to track your shipment. You are then presented with a new web page which gives you the various options on what type of service you are using. This includes Nextday, Europe, and what they call Connect; this is for items within the UK. So after deciding ...

Andy0304 21.10.2004 (26.10.2004) · Read full review
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Review of DHL

...it would be delivered by DHL on Monday morning. He had the tracking number and checked on Monday that it was indeed out on the van to be delivered. He stayed in waiting for the parcel to arrive. At 12noon he went to the front door to collect the post and saw a bright yellow card which had been put through the door, stating that DHL had tried to deliver the parcel but we weren't in. He rang DHL who apologised and said they would redeliver Tuesday. ...
...a row a card from DHL saying they tried to deliever but we were out. So again he rang DHL and yet again they apologised and would put a note on our parcel to ring the door bell and knock loudly on the door and wait! So today I have waited in all morning for this parcel to arrive. I have stayed in the front room next to the front door waiting for DHL to arrive. Guess what I heard the letterbox go popped to the door in time to see the DHL van disappearing ...

hammd1974 12.04.2006 · Read full review
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Review of DHL

I have been using DHL since the last five years and regularly send documents overseas with them. I also receive about three to four packets through them weekly. I have never ever experienced any problems with them. In fact once you have the DHL Airwaybill number you can go to their website yourself and do a tracking on the particular Airwaybill, wether you are the sender or receiver. The tracking provides all the information such as: 1) Date ...
...the DHL facility from the country it was sent from 3) Date and time it arrived at a transit point (if applicable) 4) Date and time it arrived at its destination country 5) Date and time it arrived at the company or person you sent it to. They can even give you the name of the person who signed for it at the final destination. Another point to mention is the time that a packet takes to reach its destination. For example the ones that I send ...

vinodgm 07.06.2001 · Read full review
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Review of DHL

...phone call at all from DHL to let me know they hadnt collected the items, and if the seller hadnt e-mailed me I wouldnt have known for days. I immediately called them again to ask why the driver refused to collect, and also to make sure my credit card wouldnt be charged for a service I never recieved. To make things worse, they had no record of the reference number they give me, so when arranging another collection date I had to go through all the ...
...to point out however that DHL are very competitive price wise (the first price i wa sgiven anyway!) but I would strongly recommend people NOT to use them, on the grounds that the customer service is appaling and that the staff dont seem very well trained at all, not to forget that your item may not even be collected at all due to a lack of basic communication. I have since contacted another well known national delivery service (not sure if I can ...

purchy 08.12.2005 · Read full review
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Review of DHL

My experience of DHL is one of total incompetance, lazyness and rudeness. I had a parcel sent from Germany and unfortunately they didn't put the full house name on the parcel, still it had the rest of the address in full and the postcode... as we can't expect the driver to think for himself and call us on the contact number or go by the postcode (we are the ONLY house with that postcode) it was returned to the depot. I called DHL the next day gave ...
...eor two things delivered by DHL in the past and they always seem to have a problem. I dont know why as other courier companies have no problems at all and even if they are unsure they use a marvelous invention called the telephone to call and ask for the exact location. I would advise anyone to avoid using DHL at all costs, they are incompetant, rude and ignorant. I wont be using them ever again! When asked for this review to give them stars I wanted ...

sharrytaylor 08.10.2007 · Read full review
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Review of DHL

...am still waiting, I rang DHL more than 15 times between Thursday and Friday and was assured my parcel would arrive in time for my daughter’s Birthday, I made sure DHL had my contact details and the correct directions, yet their driver from Vauxhall Home Delivery made no attempt to contact me whatsoever, DHL gave me the mobile number of the driver, something which they say they never do, I rang him more than 8 times, with no answer. I am very disappointed ...
...is what is going to be to happen to the £5.95 I paid considering I am still waiting. The tracking details are detailed below. ________________________________________ Status Date Time Signatory Branch Returned To Base Undelivered 14/11/09 VAUXHALL SERVICE CENTRE Consignee Cannot Be Reached 13/11/09 17:31 VAUXHALL HOME DELIVERY HSD Out for Delivery awaiting IOD 13/11/09 VAUXHALL HOME DELIVERY Out for delivery 13/11/09 09:13 VAUXHALL ...

morethanjustaname 15.11.2009 · Read full review
Review of DHL

...used big named companies like DHL to transport goods. Also when I called and emailed before booking someone actually answered I thought that was a good sign-well it was to be the last good sign of the whole ordeal. I booked the pick up of the boxes with the idea that I would ship them to my husbands mother in Sweden and we would fly there collect the boxes, as she is too old for the task, and take them out to our cottage in the countryside for safekeeping-what ...
...the box they have there-call DhL directly, they say as they are just a region depot for different shipping companies. We call dhl in sweden-they dont used the codes that I have on my sheet -the use a 10 digit number to identify boxes. Nevertheless they put these codes in two the DHL search and the codes say that the boxes are still in london. I freak the days are running out if they have not shipped them they will never arrive in time for me to collect ...

Dlunch 05.06.2006 · Read full review
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Review of DHL

...a company as large as DHL to have a 1571 answer service, so I was a bit reluctant to leave a message. No problem I thought, Omega Express will try and deliver again because they try three times. If on the third time there is still no-one to receive the package they hold onto it for a week then return it to sender if it is not claimed. So upon returning home from work on Friday I expected to find another delivery note. Nothing arrived. Called the ...
...making deliveries! I contacted DHL to ask if it is standard practice to keep customers guessing as to when their delivery can be expected, and if it is also standard practice to store valuable goods in private dwellings? Their response was to pass the buck onto a sub contracted delivery firm, stating that they have not had problems in the past but will be fully investigating the matter. I haven’t heard anything since, nor do I expect to do so. ...

secretdancer 18.09.2003 · Read full review
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Review of DHL

DHL is the best mail, parcel deliverers i trust, i used them twice in shipping. they operate in land, on sea and in the air, so they are faster. They even own many airplanes that makes them fast enough and reliable. You have DHL service points all over the country and you don't need to worry about where you will fine them. You just need to call them and tell them what you want to send and in less than 30mins you have a DHL delivery agent at your ...

rachel.kondi 13.01.2009 · Read full review
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Review of DHL

I am dumfounded and astonished at this companies 'couldn't care less attitude' in relation to customer queries in relation to delivery. i missed the delivery of a package from Carphone Warehouse, I phoned the mobile number as instructed on the front of the delivery note approximately 4 hours before the closing time, no one returned my call despite leaving the relevent information as advised by the voicemail instruction. I phoned the next morning ...
...9am to 5pm and if the delivery was to take place between these hours then there would be nobody at home, the reply I got was 'we will return your item then'. I tried to ask if there were alternative arrangments that could be put in place but I was abruptly told NO. I phoned Carphne Warehouse to see if alternative arrangements could be made or an alternative carrier and the responce from them was not any different, as a result my mobile phone cotract ...

alex.dunn 20.10.2009 · Read full review
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Review of DHL

...it. I called DHL to register a complaint about the missing item and was appauld by the treatment I recieved. No-one wanted to take ownership for the problem and kept passing it to another department. After three different people I came back to first place I called. Once my pacience ran out and I became a little more difficult I finally spoke to a girl who was helpfull and appologetic. She then raised my complaint to the head of security with DHL ...
...area no longer works with DHL and this was through chioce. I was informed by DHL that their couriers for DHL at home do not in fact work for them, they are self employed and some are self eployed part time with the company. Thus they do not have full control over them. Nothing has been proved on my case but I was told again by the head of security over the phone, that they have had problems in the past with drivers not delivering parcels and signing ...

glasgowraised 08.07.2009 · Read full review
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Review of DHL