Advantages: Good computers... Disadvantages: ...IF they turn up...IF Dell get it right...IF you can accept delivery
...that this opinion is on Dell as a company, and not on the computer I have just received from them, which will be covered separately.
About Dell…
I have no doubt that if you have a major national newspaper in front of you, that after a quick flick through, you’ll find an advert for Dell, the company I’m looking at today. Founded only a few years ago, they have rapidly grown to be the world’s largest supplier of computing equipment.
This monstrous ... ...As I have already mentioned, Dell rely very heavily on newspaper advertising. You will, however, also see their computers advertised on TV and around the internet – indeed, you’ll see some Dell adverts right here on Ciao if you click refresh enough times [later…]
These adverts show images of sharp-looking, professional black computers. Don’t get me wrong, the product is outstanding. But the service? Well, I’ll say it’s the opposite. The Dell experience ...
danieletheridge 02.03.2003
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Decent specification, good reputation, competitively priced Disadvantages: Woeful customer support, poor communication
...to write an opinion on Dell as I saw that they were rated as the best computer retailers and I felt it my duty(that sounds really moral!!!) to express my experiences.
First off let me make it clear that the purchase side of the deal went very well. I am head of hardware purchasing for an accountancy firma nd we were buying 24 PCs of varying specification. All the correct machines were delivered with the correct specifications and we were very pleased ... ...started that my relationship with Dell turned sour. One of the CD-ROM drives in the machines was broken- I mean really broken- it wouldn't respond to any command. I try a few straight forward tests to establish this and was convinced that it was broken. Time to ring Dell and get it replaced you would think. So that is what I did and reported the fact that it was not working and was directed to their technical desk. The guy on the technical desk kept ...
Maribor 16.10.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Excellent PC's and laptops at competitive prices Disadvantages: Not a lot
~ ~ Dell Computers have come a long way since the company was founded way back in 1984 by its owner (and still CEO) Michael Dell with only $1,000 capital. He had an idea that was almost totally unheard of in the computer industry at that time. To bypass the retail middleman (and thus cut out his profit and mark up) and to instead sell custom-built computer systems direct to the people who actually used them, businesses and private individuals. The ... ...~ ~ In 1990, Dell moved into my own adopted country of Ireland, opening a huge manufacturing plant in Limerick, and they have expanded their operations here ever since, with another massive factory now operating in Bray on the outskirts of Dublin city. Ireland is now its base of operations for the whole of Europe, the Middle East, and the ever-expanding African market. In 1992, only eight short years after start up, Dell were listed for the first ...
the_mad_cabbie 11.11.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Very efficient and effective operation, great products Disadvantages: Still costs money
Dell Computer Corporation is one of the world's leading computer systems providers and deals in direct sales to the public and businesses via its Internet presence - http://www.dell.com/us/en/gen/default.htm (US) and http://www.euro.dell.com/countries/uk/enu/gen/default.htm (UK) among others - and while I guess you can also arrange purchase over the phone (0870 907 5680 between 8am and 8pm weekdays, 10am to 4pm Saturday), the online ordering process ... ...feel. That's understandable because Dell relies for a large chunk of their revenue on the business market and their Optiplex range is extremely popular in the sector.
Among my work responsibilities in the NHS is management of my Trust's IT procurement and our machine of choice for an awfully long time now has been the Optiplex. Its all round excellence and value for money marks it out clearly as being streets ahead of the competition and I think ...
dave27 05.12.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: great pre-sales help Disadvantages: helpline routed trhough to USA without informing you!
...After 10 minutes on the Dell web site I was fairly convinced I had found what I was looking for.
I won't boar you with the specifications but I need a powerful machine for work purposes rather than a games machine. Dell "do" the works. They sell home machines, work machines, networked machines refurbished machines - you name they'll probably have it! Now price wise, Dell were and probably still are slightly more expensive than places like PC World ... ...a nice feature! Dell Support before purchase was second to none. Dell personnel probably work on a commission basis and are therefore eager to give you their details so that if you do ring back you can speak to them directly. The upside of this is that they guy/gal probably remembers you (as did the guy I spoke to) and your details and can therefore offer you a more efficient service. On several occasions the guy I wanted to deal with was busy so ...
earningstuff 23.04.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Great Website, Great PCs, Great Service, Free Ringback Service Disadvantages: Motherboards, Keyboards, seasonally uncompetitive prices
...never purchased a PC before. Dell is ranked 2nd in these ratings, something I think Ciao members have got right. If you read the first opinion I wrote for Ciao you will know I own a Dell, not the one I wrote about, the one I own (a 4100) is not one of the product categories.
What Do Dell Offer?
Personal Computers right? Yes, that and networked PCs for businesses as well as Laptops and peripherals on their own. All the latest components are there ... ...AMD PCs though.
Are Dell any good?
Of course, Dell are in my opinion is the top PC manufacturer for mid-top range professional multimedia PCs. Overall, Dell offers tremendous value, with the latest components, which you have a limited choice in configuring as well as excellent support. As I said, they are 2nd in the Ciao ratings and in national surveys, they are third behind Dan and someone else, miles ahead of the likes of Time, Tiny etc.
Configure ...
Modena 09.04.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Good Performance in both Disadvantages: Lack on Upgrade options due to size.
...only true dissapointment is that Dell have decided to stick with the current floppy and CD drive from the LS's larger brother, the CP range. This makes the LS seam like a bit of an after thought. The outer caseing for the LS is smooth, curvy and obvioulsly well designed but then once you attatch the CD and Floppy you have two large lumps of black (dark grey) plastic sitting next to you prize ultra modern laptop. It's a bit like sticking a Lada interior ... ...not an option on the Dell LS but it is on the big brother. This is a shame as the SpeedStep software really does speed NT up, which is how I run all my Laptops. They are also limited to the ammount of ramm, so for larger applications you would be far better advised to go for a Dell CPX. Having said that, if you want to run Office, read e-mails and play the odd game (the Dell screen was a bit brighter than the Sony) and browse the WWW then this is ...
AndrewCole 22.09.2000
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Great Customer Service, Very Reliable Systems Disadvantages: None that i have come accross
...system i decided to give Dell computers a try.
Ive always fancied a dell computer, the design of the system is by far the most attractive computer on the market with its nice dark grey colour scheme and stylish logo.
I opted for a 2.5ghz system with a flat monitor screen and all the usual dvd/cdrw extras for the full multi media experience.
It was easy ordering from dell, the phone was answered immediatley without been placed on hold for ages ... ...running perfectly in minutes.
Dell computers are extremley easy to set up as all leads etc are colour coded so basically anyone would find it easy to set up.
I was pleasantly suprised with the inside of the system, having had bad past experiences with Time computers glueing components in making it only possible for an upgrade with a hacksaw! The dell computer opens up without the nead for a screw driver, each device inside like the CD Rom is neatly ...
madcaddies667 04.02.2003
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: none, zip, nothing, b*****ks all (you get the idea) Disadvantages: unreliable, unhelpful, incompetent
...about how crap and unreliable Dell is, happened about a year ago, so forgive me if a few of the specific details are missing. At the time I was a junior doctor in Warwick, half way through a very busy medical house job and was sorting out a job aboard for a year when my current contract finished. Because I was going abroad I decided I needed a laptop, primarily for email, but one with a DVD drive would also be handy. So I started reviewing my options, ... ...reviewed several laptops including a Dell one which completely matched my specifications, it was even maybe a little too powerful, and was a special review offer (i.e. cheaper than normal and a special offer in conjunction with the magazine). Now it was a little more (costing about twice my monthly wage) than I was planning to spend or could afford, but seeing as how it was a special offer, and Dell was meant to be a decent company, I thought I would ...
mgirg 09.05.2001 (10.05.2001)
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Good PC's Disadvantages: A bit pricey now they have a good market share
Dell computers seem to be the office standard wherever I work. I think that they have become the office standard due to performance, reliability and support from their technical team. All of these things are essential for a modern office.
Saying that, they are not cheap. I looked into purchasing a Dell for home because I had never had a problem with my work machine and was horrified at the prices.
When you look at the PC Market you can normally ... ...Dell are falling into the latter nowadays, Living off their great reputation around the world.
The budget machines such as E-machines and Advent are good enough for home use. Packard Bell are a named brand that fall into the middle category. IBM, Hewlett Packard and now Dell operate in the high price bracket.
Ford operate a Dell-only policy. All of their machines in all of their offices around the world are Dell. It is major companies such as these ...
andycharger 06.02.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: reliable, good reputation Disadvantages: none
...so too! The DELL website did the job for me. It worked like a charm and within minutes I had found the range that best suited my needs and I was using the customisation facility to add on all those extras that I just can't do without. Once I had it all sorted, I even ordered it online which was satisfyingly quick and simple with a reassuring confirmation e-mail arriving soon after the order had been made.
Once you have ordered your computer, they ... ...loaded.
Overall, nothing but praise for DELL both for their products and also for the sales side of the operation. I should point out however that I cannot comment on DELL customer support since I have had absolutely no need to contact them - and long may that continue!! ...
notionlogic 07.03.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Dreadful customer service Disadvantages: Not the absolute cheapest
...have owned and used a Dell Dimension XPS T500 for over a year now and I have been impressed by the whole Dell ownership experience.
From before I bought the system, I was impressed straight away. Looking through magazine adverts, they seemed to be the best equipped and most reasonably priced systems available (along with Gateway who you can read about elsewhere for that horror story). I phoned Dell to ask for a catalogue and one was sent within ... ...me not to buy another Dell when the time comes.
They may not be the cheapest but they are definitely the best.
Update 22/11/04
Just over a year ago I purchased a Dell Inspiron 5100 laptop from Dell's outlet store. It was an absolute bargain. It's been faultless the whole time I've had it. I bought this laptop mainly for business use as I keep my business accounts, invoices etc on computer. When it came time to replace the family computer, I had ...
adamdavid 26.09.2000 (22.12.2004)
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Market Leading Service, Competitive Prices, Great Order Tracking facility Disadvantages: None
...be disapointed with DELL.
DELL is a well respected company and it is easy to find very good reviews of their products in any computer magazine. If you look at similar specification PCs in most high street shops you will also find that the prices are very competitive - sometimes you can get cheaper, but them the product is "cheap" and you may end up paying for this in the long run.
When speaking to a DELL representative on the telephone I was left ... ...loading the boxes into your car straight away. But during those seven days you can think about the better product you will received and the award winning technical support and back up services that DELL offers (which I am yet to use because the product has worked perfectly). ...
ericstannard 29.08.2000
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
...quality service. So far with Dell that is all I have received. Starting a week or so ago with my order for a new PC, Dell so generously offer double your RAM for free. Next up, the simplicity to customise your PC to how you want it. Simply by selecting the components you want from the computer you can end up with your perfect preferences. After the order was placed. We received a letter 2 days later confirming the order, and confirming what specifications ... ...I rang up Dell the next day to enquire about prices for a second hard drive, as I was so impressed with their service so far. The support was friendly and informative, and I spent no more than 3 to 4 minutes on the phone. Dell are a superb company, and I highly recommend them to anyone who wants a first time computer and aren?t too sure about who to go for. The prices are little more expensive than say a local shop, but you certainly pay for quality. ...
foobR007 11.08.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Dell Computer Corp. (Shop)
Advantages: Good package. Disadvantages: crummy technicians!
...never fill.
It's a Dell dimension XPS T600, with a smart games package. Half-life was keeping me up 'til al hours on the pc.
Set up was not a problem and all the programs like works, word and internet sevice prviders were all set up already so I could get right in there.
All went fine for months, I was buying the latest, most ardware challenging games and this computer was firing them out with no trouble!
Then, an unexpected error came up; 'explorer ... ...a number I can call Dell technicians! So I searched the house for the one manual that had the number in it. After 45 minutes I was calling, only to be put on hold, only to be told that they are not open at this hour of the day. Aha! The American line can be used when UK phone lines aren't open. So, I called the USA, only to be put on hold, only to listen to an hours tortue of muzak, only to be answered and then diverted, to be put on hold, to listen ...
Mopemaster 09.12.2000 (10.12.2000)
· Read full review
Ciao members have rated this review on average: helpful Review of Dell Computer Corp. (Shop)