Advantages: attractive design, and on paper the features seem good Disadvantages: seriously horrendous customer service, a very disappointing product
...go on, but in brief, Dell has sent out 2 engineers who either didn't resolve the issue or were sent the wrong parts, another 4 times they have set up appointments for an engineer to come out and 2 of those they didn't bother to let me know that the engineer wasn't indeed coming so I waited for hours for them.
After 2 1/2 months of this and now my display is turning green and pink as we speak and they still are refusing to replace my laptop with ... ...everything'!
I've had a Dell laptop before and if it functions well, there are really very few problems, however, if you get a defective laptop like mine, it will take years off your life! I will never buy a Dell again and would recommend to anyone to shop around and choose any other reasonable option!!! ...
kk012 05.10.2009
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Ciao members have rated this review on average: somewhat helpful Review of Dell
Advantages: None Disadvantages: Wasted time, very poor print quality, drinks ink like a college frat boy drinks beer
...care.
The custumer service with Dell has been ok in the past but on this occasion it was bad. The costumer service agent was frustrated because he was having trouble understanding me. I speak English and have spoke it my whole life.
The V305 can not even compare to my inexpensive 5 year old HP printer.
I am staying with HP printers. ...
John11w 28.09.2009
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Ciao members have rated this review on average: somewhat helpful Review of Dell
Advantages: Has a dedicated Customer Service Dpt Disadvantages: Customer Service/Technical Support is AWFUL
...Unfortunately, like the other Dell products I have owned, (See my review on the XPS M1730) it suffered some weird electrical damage which caused my computer to switch off permanently, never to be seen alive again! I had an international, next business day, on-site warranty. So, I called them up (I purchased this computer in Hong Kong on holiday) and asked to speak to someone regarding this computer. It took them 3 months, 50 calls, repeated emails ... ...it. That's 96 days Dell left me without a computer. And I had paid for a next business day warranty. Oh - Did I also mention I got hung up on by their customer services department around 10 times after waiting in their phone queue? Or that I got passed from department to department, time and time again, with wait times each between the transferring? And it's an 0845 number because you're calling Indian call centres, with staff who are reluctant to ...
calico852 19.08.2009
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Ciao members have rated this review on average: very helpful Review of Dell
Advantages: easy to use and adjust the product you are buying. Disadvantages: Dell is slightly more expensive than other makes,but i fell it was worth it.
The online purchase of my dell inspirion 530 was a very easy and pleasant .
From the specing of the PC to the payment the website was smooth and easy to use.
You could easly add extra's to your Pc such as adding extra ram or extra hardware even add secuirty for your pc,you can pick one with a monitor or just the base if you wishand instantly see the over all cost then save them or discard them as needed.
The website is bright and clear to read ... ...any type of pc that Dell make.
The purchase price was probably a little expensive and i could have got a better deal elsewhere but Dell are a well known brand and my work uses Dell for there Pc's and they work 24/7 without any real trouble and the easy of the website and purchase help along the way to make my decsion.
All in all i good experience which would make me return to Dell again.
mark ...
markk1873 04.08.2009
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Ciao members have rated this review on average: somewhat helpful Review of Dell
Advantages: Cheap but doesn't look it Disadvantages: No speakers in the monitor
...have just bought a new Dell Inspiron 545 Desktop and I feel its great value for money, I looked at many different competitors desktops and found this to be the most attractive for a good price. Some competitors were offering slightly cheaper desktops but the screen did not match the desktop. Making them look very cheap and tacky. The system was very easy to set up even for someone who is not good with computers. Once set up the home screen uses pictures ...
kirstyhoward 24.07.2009
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Ciao members have rated this review on average: off topic Review of Dell
Advantages: NONE Disadvantages: NO SERVICE! IF THEY WANT TO OUTSOURCE TO INDIA AT LEAST THEY SHOULD HIRE PEOPLE THAT SOMETHING!
...THEY'LL REALLY DO ANYTHING- THE ABOVE LIMITED INFO WAS AFTER CLOSE TO 2 HOURS OF A RUN AROUND FROM ONE INCOMPETENT PERSON TO ANOTHER IN THEIR CALL CENTER IN INDIA. THERE ARE GOOD COMPUTERS TO BE BOUGHT- MY FRIENDS HAVE THEM- BUT DELL IS NOT ONE OF THEM! ...
dslucas 27.05.2009
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Ciao members have rated this review on average: somewhat helpful Review of Dell
Advantages: / Disadvantages: I have a piece of crap to carry around which doesn't work!!!!
In my opinion, the dell laptop is a piece of crap. As far as the service agreement and the express service particullary is concerned, it is worthless. Some guy in India will tell you if you don’t have the tools to take the laptop apart, he will not arrange a service visit. When you are travelling these tools would never get through airport security.
I had a specific problem yesterday. When spending a huge amount of time on the phone with india, ... ...solved. To solve the probelm I had to take my laptop apart completely. This mornng the same problem occured. When I called in, I was asked to do the same thing. The reason why I have international service is because I don't know about computers and I dont have time to do the service job myself!!!!! ...
Dell_is_crap 23.04.2009
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Ciao members have rated this review on average: very helpful Review of Dell
Advantages: Good Price Disadvantages: 9 Weeks... Wheres My Laptop??
...2.00pm Nope.... Decidided to Phone Dell And Ask Them What The Hells Going On The Said It Would Be Delivered By 6.00pm !! Nope It Didn't.... Kept Phoning Still Kept Saying Tommorow Or Making Up Some Shuddy Excuse, Nothing Came Even 3 Weeks Later. I Phoned Them And Had A Go At Them And Said I Want A Refund I got 1 3 Days Later. Absoloutly C*** I Couldn't Believe It At All. DONT DO DELL ONLINE ! ...
Noodle900 25.03.2009
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Ciao members have rated this review on average: somewhat helpful Review of Dell
Advantages: None so far Disadvantages: Two months and still waiting for the order delivery
...placed an order for a Dell Laptop in the beginning of Dec 2008. I have had revised delivery dates four times after two weeks period each. As on second week of Feb it shows date of delivery in last week of Feb - still in production. I would be surprised if they dont revise it further. No I didnot order anything too fancy- just a simple laptop. Customer service has not been very helpful so far- asked me to write to their complaints department- A paper ... ...tempted to cancel my order but now just want to see how long it takes. I have mailed details of my order to all people in my network with request to cascade further. They can decide for themselves if they ever have an urge to buy Dell machine. ...
I bought the Logitech X 230 - PC multimedia speaker system from dell just before the Christmas. Initially the delivery date was shown to be January. But to my surprise they delivered 1 day before Christmas. Perfect timing. Thanks!!! ...
adewri 23.12.2008
Ciao members have rated this review on average: helpful Review of Dell
Quick review of Dell
I opened a Dell preferred account and purchased one PC for about $700, which I duly paid off. When I received my next statement, they put a new charge saying that I ordered for warranty. When I called the customer service, they said as it is over 30 days old, I have to report to the Fraud department. Then the fun began. The Fraud department asks me to contact the Financial serivce division. The ask me to contact Collections department. They send me back to customer service department. In the cycle, a few more toll free numbers are provided and I just go in circles and still struggling to get those fraud charges off my account. ...
Kesa 17.12.2008
Ciao members have rated this review on average: helpful Review of Dell
Quick review of Dell
Well since October 2007 i purchased my pc with brand Dell. I used it until now but i like my pc because it gives me good service & a comfort to work with especially when connected to internet.
My co-workers also receommended using or purchasing Dell as it is a branded one with good workmanship.
With using pc Dell, it gives me good ways of making side earnings in the internet.
So i am proud to one with the good brand DELL. ...
malyn 16.12.2008
Ciao members have rated this review on average: helpful Review of Dell
Advantages: Collection and return at a place of your convenience Disadvantages: Communication extremely difficult and shoddy workmanship
My experience with Dell has not been a good one. Encouraged to buy on the basis that if there is a problem, Dell arange collection and return. I purchased a lap top for my 86 year old father who lives 200 miles away. He often had trouble with it, and I must admit that I thought it was him, however, within a few months he was reporting a message regarding a physical memory dump. Dell wanted him to try doing various things on the internet completely ... ...waited all day. Unfortunately, Dell decided to send it to me instead but I was not expecting it and not home. I thought that perhaps we had been a little unlucky so did not allow this to deter me from buying a pc a little while later. Some people will just never learn.
Realistically, I did not expect my pc to break down after two months.
First of all, 1) Saturday - no-one there to help. Two days without my computer.
2) Monday - Phoned, pressed ...
Notacomputertechnician 16.12.2008
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Ciao members have rated this review on average: very helpful Review of Dell
Advantages: I though it was one buying from the main supplier but obviously not Disadvantages: Poor service
...1mb memory upgrade for my Dell Inspirion 5160 about six weeks ago based on Dell's recommendation. After installing it, my computer went blank. After installing the original memory stick my laptop was up and running again. After numerous calls at the customer service centre which 1. is a premium rate no, 2. Is only opened between 9-6pm weekdays, which makes it so difficult as I was supposed to be in front of my computer and I do work. Eventually it ... ...one which I should received within the next few days but I would not trust them anymore. The charges I have had to pay for the premium rate line were so high and amounted to approx £30 in total. I would not recommend Dell for spare parts for home users. ...
Enough 11.12.2008 (09.12.2008)
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Ciao members have rated this review on average: helpful Review of Dell
Advantages: none Disadvantages: making money is more important than quality of service or product
Bought my third Dell PC in September 2006 and recenty it had a ost of viruses (not teir fault). I did a clean install of Windowsto fix it but wen i trid to install the ISP software it couldn't find te ethernet controller driver. I tried to install it from the resources CD but it wasn't there. I contacted Dell to ask for the driver but the chat operator said the warranty had expired, so I had to pay to get the assistance I needed. They wanted £25 ... ...When I tried to buy a 4th machine last year they gave me a delivery date which changed constantly, and eventualy they told me it would be over 2 months before I 'might' receive it. Hence I am writing this from a different brand of laptop.
If I need a new PC or laptop in the future I will shop elsewhere ...
quatromain 04.12.2008
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Ciao members have rated this review on average: somewhat helpful Review of Dell
