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Reviews - Direct Line Car Insurance

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66% positive 102 Reviews

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Excellent

“You've hit my car!!”

published 11/11/2005

Quick, easy, painless. Everything is done for you.

Basic teeny tiny hire car.

I've typed this review as an overview of the Direct Line website, plus as a 'what to do if involved in an accident' and a 'what happened to us' - I hope it helps! I don't seem to have much luck with cars. My first was repeatedly vandalised until the fateful day someone pulled its poor little door...

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Excellent

Huge Range Of Services, Value For Money, Great Ser...

None At All

Every year that time comes when I have to phone around to find out who wants to charge me what to re-insure my car for another 12 months. Every year I try all the top companies and all the little ones, I have had insurance with various different companies including the likes of Endsliegh, Tesco...

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Excellent

Cheapest Quote I could find, even cheaper on-line

The wheels on that telephone don't look safe!!!

Car insurance. What an interesting subject. I hate it, and unless you're an insurance broker, you probably hate it too. But we all need it if we want to drive. This is the first year I have been with Direct Line, and so far, so good. My insurance with my previous insurers always cost me what I...

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Excellent

Competitive, easy to deal with.

None I can think of.

Every year I trawl through insurance web sites getting quotes for car insurance, I have even been known to phone some of them for a quote, (I know, it’s an antiquated idea but I’m an old fashioned guy at heart) but for the last five years I have always came back to the one Insurance company...

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Super

Easy to so business with, good premiums, stable un...

none

Background --------------- I have been insured with Direct Line for something like 14 years now, having defected to them when I worked for a very large well known broker, as even with staff discount, Direct Line's quote was cheaper! We currently have two cars, home insurance and life insurance...

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Super

More competitive than comparison websites, staff a...

No courtesy car available with fully comprehensive...

One of the benefits of the internet in recent years is the emergence of comparison websites for customers looking for competitive deals for insurance, energy providers & mobile phone tariffs. In days of old getting competitive insurance quotes was a time consuming & laborious task. If you weren’t...

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Super

“As good as their word”

published 17/12/2001

efficient, good customer service, cheap policy

no courtesy car

Some of you will know already that we had a prang in our new car recently. We had only had it 3 months when my husband drove into the back of another driver at a roundabout. Easily done, I know, but we really beat ourselves up about it afterwards, thinking what we could have done to avoid it. But...

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Super

Does exactly what it says on the tin (as it were)

We lost our no claims bonus

We chose Direct Line Insurance to provide our comprehensive motor insurance purely on the basis of price, in January this year. They quoted us around £200 cheaper than the nearest rival (More Than) could. When I accepted the policy, in my name with the Other Half as a named driver, I deliberately...

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Not for me

“DIRECT Failure”

published 13/06/2001

Competitive premiums, can buy over phone or intern...

Numerous errors by sales staff, inefficient servic...

Insuring your car can be an expensive and time-consuming business and making sure you have the right policy for “your” needs is essential. Shopping around can indeed save you money, but what you also need to bear in mind is the quality of service you receive and making sure you know...

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Satisfactory

“Direct disappointment”

published 17/09/2001

cheaper quote

no courtesy car and repairers run by muppets

When shopping around for insurance for a brand new car I found Direct Line the cheapest so we took out a policy. Not expecting to need it we also agreed to a £175 excess charge (which means we have to pay the first £175 of any claim we make). While out shopping one day we returned to our car to...

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Satisfactory

Useful transfer of the no claims bonus

They will wriggle out of anything they can!

I had hoped that I would never have been in the position to write this opinion. I am. I believe that with things such as insurance, you cannot offer a review until you have had cause to call on the insurance and to check whether “it does what it says on the tin”. I can. Direct Line...

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Not for me

I'm not with them anymore

They wouldn't know the truth if it jumped up and b...

Has anyone seen the Direct Line Insurance adverts? It makes it look so easy to make your claim, 'we repair both cars and deliver them back to you'. Thought you might all like to know about our current experiences with them. A few months back my husband had a car accident, no one was injured and...

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Not for me

“No good at all”

published 02/12/2007

none

bad customer service, poor payments on claims.

I have been on my partners car insurance for years, but due to this I never gained any no claims bonus as I was a named driver, so after having a bad accident last May I got my own car and had a look around to see which car insurance would suit me. Direct Line was one of the cheapest and as it is...

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Excellent

Everything is easy eg any assistance required, com...

can charge a lot extra for modified cars

I am at the beginning of my forth year of driving now and a 20 years of age it is still very hard to find a decently priced insurance quote. Even though i drive a small car (ford Ka) with a small engine (1.3) and a low insurance group (Group 2) and 3 years no claims bonus, it is almost impossible...

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Super

“Direct cover”

published 04/08/2009

cost, good cover

previous experiences, see review

Is everyone sitting comfortably? Then I’ll begin … I have always been a named driver on my mum’s insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second...

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