Direct Line Insurance plc

...as an overview of the Direct Line website, plus as a 'what to do if involved in an accident' and a 'what happened to us' - I hope it helps! I don't seem to have much luck with cars. My first was repeatedly vandalised until the fateful day someone pulled its poor little door off and tried to hotwire it. My second car was going fine until the day someone decided to drive into the back of it at a road junction - they said they were "looking behind ...
...flurry of phone calls between Direct Line, the car hire company and the person who shall now be known as Thumper ….. ~ Who are Direct Line then? ~ Incase you have been living in a cave for the past 20 years - they started in April 1985 selling just car insurance - you should know that Direct Line are an insurance company who offer many things: cover for your house - building and contents, Life insurance, car insurance, holiday insurance, home emergency, ...

Amazingwoo 11.11.2005 · Read full review
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Review of Direct Line Insurance plc

...coming back to one company, Direct Line. Since being with Direct Line I have had 3 different cars and with every car they come back with the cheapest insurance quote, and they allow me to pay it monthly. This is a bit of bonus as there is no way I could afford to pay out them amounts in one go. Although this year they were only just the cheapest, by about £30, this year with Tesco coming in a close second. Having had insurance with both these companies ...
...that out of the two Direct Line was the better company. To get my insurance quote I visited their website as they actually give you a 5% discount for buying online. However you can also get quotes by calling them as well. This year was my second year in a row with them without changing companies in between time and the renewal with them could not have been easier. All I had to do was precisely nothing! They sent me a letter two or three weeks before ...

Andy0304 24.10.2004 · Read full review
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Review of Direct Line Insurance plc

...I have been insured with Direct Line for something like 14 years now, having defected to them when I worked for a very large well known broker, as even with staff discount, Direct Line's quote was cheaper! We currently have two cars, home insurance and life insurance with direct line, and I will ensure they quote us for pet insurance very soon. I have also taken out their one trip travel insurance on a couple of occasions. In fact that little red ...
...Back in the early 1990s Direct Line certainly revolutionised the way that insurance was bought and sold. Prior to that there were small brokers, and even large brokers, but the concept of doing insurance over the telephone was not great, and even for someone who gained CII qualifications, I remember one text saying something along the lines of "it is yet to be proven that these new companies will take off". How wrong that author was, with most insurance ...

helencbradshaw 06.11.2006 · Read full review
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Review of Direct Line Insurance plc

...a recent TV ad for Direct Line that stated they don’t participate in comparison websites which is rather a brave commercial decision to make considering how popular these sites have become. I went on to Direct Line’s website & after punching in the same information as before in what looked like an identical application form / page I was given a quote for £268.00. The cover was slightly less than Virgin (no courtesy car available) & I could have ...
...to send the cover note direct to the garage where I had just purchased my car so they could tax it, the garage is 60 miles away from home. Their website doesn’t allow for these requests so I decided to contact Direct Line direct by phone. They make this easy by supplying all the necessary details on their web page with the quote & don’t punish you with a higher quote because you decide to use the phone rather than a website (Take note Easy Jet!). ...

ScottishWestie 09.06.2009 · Read full review
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Review of Direct Line Insurance plc

...insurance would suit me. Direct Line was one of the cheapest and as it is advertised on television and the internet I thought it might be a good insurance company to start with. I logged onto the site and filled in the online form, after going through he form I was given a quote for £279 which for my first years insurance with no claims bonus I thought this was reasonable. I got fully comprehensive insurance and a guaranteed hire car, so I phoned ...
...of no-where. I rang Direct Line as soon as I got a lift home, explained what had happened and they said they would pick up the car, take it to their garage and assess the damage. They arranged to do this the day after and said that they would arrange a hire car for me, which they did that day. I went to pick the hire car up the next day, then got a phone call from Direct line asking if I could meet Green Flag at the damaged car to hand over the ...

Sunnysmiles 02.12.2007 · Read full review
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Review of Direct Line Insurance plc

...to the one Insurance company, Direct Line. I have two cars on the road, a small Mazda 121 and a nice Mitsubishi Carisma GDI sport, one I use for ferrying my wife and kids about and the small one for work and general run about use so I need a comprehensive cover that won’t make me cry when the premium is mentioned. Direct Line has consistently come up with one of the cheapest quotes for insurance that suits my needs; I won’t say they were the absolute ...
...centre is manned completely by Direct Line staff, there is no touch tone sequences to go through before speaking to someone, you just call their number and hey presto! your actually talking to a real person! Without exception, every time I have called them I have gotten through within seconds and received a courteous and friendly greeting, any questions I ask are dealt with easily and promptly and the whole process is pain free. The DL employee ...

jimblob 13.11.2004 · Read full review
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Review of Direct Line Insurance plc

...ops about our insurance company, Direct Line prior to this, I must admit, I was a little worried about dealing with them. They seemed to have a reputation for not living up to their 'easy to deal with, sorted out with no hassle' advertising claims. So, I picked up the phone with fear and trepidation expecting to be less than impressed with the response. Thankfully, I was pleasantly surprised. The gentleman on the end of the phone, in spite of sounding ...
...having the car collected by Direct Line and taken to a garage of their choice. In the meantime, we had taken the car to the garage so that our mechanic could inspect it and give us a quote for the repairs. We were still in two minds as to whether to make a claim on our insurance. To look at, our car appeared as good as new, as did the other party's car, so you can imagine my surprise when a quote for £700 worth of bodywork popped through my letter ...

jpass 17.12.2001 · Read full review
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Review of Direct Line Insurance plc

...year I have been with Direct Line, and so far, so good. My insurance with my previous insurers always cost me what I considered to be far too much money. I believe I am a safe driver, 1 minor hiccup a few years ago, but that was my fault and no other vehicles were involved. I just reversed into a very large, narrow post. It was in my blind spot...ok!!! Well, that's my excuse anyway, but that's my only accident, and I was still gutted when I'd done ...
...at many different sites, but Direct Line came out on top by a long way. for a start, their insurance over £200 cheaper than my current insurance. Also, because I used their web page to buy my insurance, I also got a 5% discount. This is a definate incentive to go go-line rather than calling. How would I rate their web site? ================================ Direct line offer many services, not just car insurance, but other insurance and financial ...

Phil0205 27.11.2002 · Read full review
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Review of Direct Line Insurance plc

...policy. I then tried Direct Line..... Before I outline my experience of Direct Line, I will briefly outline the key factors I was looking for in a Motor Policy. THE CAR:- car: AR 146ti 2.0L Insurance Group: 13-14 KEY FACTORS I was looking for in my Motor Insurance:- · Fully comprehensive cover · Protected NCD (No Claims Discount) · Legal cover · Low compulsory excess · No voluntary excess · Efficient customer service and organisation · Competitive ...
...customer. By 1994 Direct Line had sold a staggering 2 million Motor Insurance policies. So you can see how popular the service is mainly down to the competitive premiums offered. These days you can obtain a motor insurance quote from Direct Line via the phone or online via their website (there is no discount for online quotes). I decided to get a quote via the phone so I could get any queries resolved by a human and be sure of what I was getting ...

Connoisseur_Haggler 13.06.2001 · Read full review
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Review of Direct Line Insurance plc

...brand new car I found Direct Line the cheapest so we took out a policy. Not expecting to need it we also agreed to a £175 excess charge (which means we have to pay the first £175 of any claim we make). While out shopping one day we returned to our car to find the rear light and bumper smashed and nobody around. As we had taken out no claims protection we decided to make a claim because the damge would cost around £1000 to fix. On contacting Direct ...
...us to get one from Direct Line. When the repairer picked up the car he realised it wouldn't fit on his truck as it was too long. He admitted he hadn't even looked at what he was picking up. He went away and we got a phone call from the garage asking us would it fit on a trailer. My husband replied "that depends on the size of traler, I can't see it from here!". The woman sounded flustered and said she would send it anyway. When it arrived there ...

di-buzz 17.09.2001 · Read full review
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Review of Direct Line Insurance plc

We chose Direct Line Insurance to provide our comprehensive motor insurance purely on the basis of price, in January this year. They quoted us around £200 cheaper than the nearest rival (More Than) could. When I accepted the policy, in my name with the Other Half as a named driver, I deliberately declined the Guaranteed Hire Car, Direct Line's answer to a courtesy car. It costs an extra £15 premium to have it, and I figured that since neither of ...
...Half registered the claim with Direct Line - we had damage to our tyre, front bumper and wheel arch. Direct Line were very nice about the whole thing (they didn't even laugh when he admitted the other car had been parked...!) and very efficient. They wrote to us to confirm the registration of the claim, and gave us a single point of contact - our personal claims advisor - in case we had any queries. Within a couple of days of registering the claim, ...

xalala 15.06.2003 · Read full review
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Review of Direct Line Insurance plc

...on my mum’s insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second-hand) car and then set about insuring it. After all the hundred of comparison adverts on the television I began my search there. I was 25 years old at the time and everywhere was quoting higher then my budget would allow or barely covered me ...
...she told me to call Direct Line for a quote as they’ve always been good to her. It did dawn on me that I hadn’t seen them on any of the compare websites. I had a look on their website and entered all my details. The quote was really good so I phoned the customer phone number to try and make sure the quote was right. Whilst talking to the lady on the phone I mentioned I had been a named driver previously, gave her my mum’s policy number and to my ...

znh3ra54 04.08.2009 · Read full review
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Review of Direct Line Insurance plc

...tin”. I can. Direct Line, as their name suggests, is a direct sale company. Set up in the 1990s they set out to revolutionise the insurance world by cutting out the brokers (middlemen) and selling insurance direct to you and me, supposedly saving us time and money. Since their humble beginnings Direct Line have diversified into other areas, in each case cutting out the middleman and offering services direct to the public. After getting married ...
...All that is, except Direct Line. They had a policy whereby a wife (although not a husband) could benefit from her husband’s no claims bonus and thus I was offered a quote based on a maximum NCB (although unlike my husband I was not allowed to protect it). As a result this made Direct Line very attractive as an insurer. They were not only the cheapest we had found at the time (after an extensive search), I would gain a NCB to boot! Just as well ...

CareBear 26.07.2002 · Read full review
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Review of Direct Line Insurance plc

Has anyone seen the Direct Line Insurance adverts? It makes it look so easy to make your claim, 'we repair both cars and deliver them back to you'. Thought you might all like to know about our current experiences with them. A few months back my husband had a car accident, no one was injured and the other driver accepted responsibilty from the outset. Both drivers belong to Direct Line. Sounds like an easy claim doesn't it? To make it even easier, ...
...fiver. Problem four, Direct line told us that the processing of our claim would be quicker if we both accepted responsibility, I'm sure it would, my premiums would also become dearer and I would lose my no claims bonus. Is it even legal for them to ask me to do that? Problem five, It took them a month just to send a claims form, I had to ask for one three times. And finally, number six, After my husband told Direct Line that he would not be changing ...

Cheekychicken 21.10.2001 (09.11.2001) · Read full review
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Review of Direct Line Insurance plc

...to write an opinion of Direct Line when I first began my motor policy with them but decided to leave it a little, and I am glad I did. I am 24, would consider myself a good driver, yes I have occassionally mad moments but then doesn’t everyone? So now tell me does Direct Line think my driving is so bad it warrants paying £989 in motor insurance? Or maybe they just think every other road user is appallingly bad…umm tough one. No convictions, ...
...No problem ‘I am with Direct Line!’ (you have seen the recent ads recently haven’t you). Okay my car is driveable, does have major problems in terms of appearance but I was more concerned with the yound lady in the other car. 8! Months pregnant. She has no fuel in her car so it won’t start and it is 7:30am my car is blocking the full road and the woman is whaling. No problem, drive my car to a safe distance, PUSH her car ...

WillKnn 18.04.2001 · Read full review
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Review of Direct Line Insurance plc