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Reviews - Dolland & Aitchison

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Excellent

Fantastic range of frames, good deals, friendly st...

Always buy more than you intended to!

Bottle Tops on those Madam? I first got glasses when I was about 7 years old, and I hated them from the word go. I am not sure if any fellow sufferer recalls those awful grey plastic Bottle Top glasses that seemed to be NHS standard provision if you were a child and your parent couldn't afford to...

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Excellent

“Seeing Clearly”

published 16/05/2006

Professional eye testing, reasonable range to choo...

Pricey compared to Specsavers

I've recently started a mystery shopping job and my first assignment was one that I jumped at the chance of carrying out as I was due for an eye test anyway. I had to book an appointment over the telephone, attend and see if I was offered everything on the list. As I live in Scotland my eye test...

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Satisfactory

You get a thorough eye test but don't expect to ge...

Poor customer service, product knowledge of their ...

Having had glasses since the age of 11 I have been using private opticians for over 20 years and started to get fed up with the lack of choice so thought I'd pay a visit to the D&A store in Cheltenham. This is my experience: Eye Test The optician I saw was really nice and put me at ease so this...

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Not for me

None

Supposed the hassle free way to get contact lenses...

Think I'll go to specsavers for my daily disposable contact lenses from now on!! Sorry if this is a bit long-winded but I want to tell the whole story.... I had been a customer of D& A for many years spending 100s with them on specs and lenses and until recently was very happy. My West London...

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Super

See text.

See text.

I would just like to write a review of these opticians, based on my experiences after having my eyes tested (or rather re-tested after another one made a muckup) and theh subsequent purchase of glasses from them. Why choose Dolland and Aitchison (hereafter known as D&A for ease of use)? I had...

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Super

Excellent service, good product

None

Now, while D and A may not remember my name like my old optician, I'm more than willing to forgive them. The service I've received has always been professional and friendly. I was tempted away from my old optician by the big special offer signs offering contact lens trials. It's not the kind of...

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Super

“EYE OF THE HIGH STREET”

published 23/04/2004

Excellent customer service

prices seem steep

Since I was in primary school I have been wearing glasses, I’ve always tended to be long sighted – though gradually over the years with age and various other things my eye sight is just getting worse full stop. Anyway, as a kid my parents used to take me to the ONLY opticians in our town –...

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Super

Good reliable eye testing

Pricing needs to be more straight forward

Dolland and Aitchison is a franchise opticians that operates throughout the UK. Now if you are going to have your eyes tested you will choose an optician local to yourself and like everything in the world and life there is good and bad in everything. So when I speak about my experiences will D&A...

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Excellent

Staff are really helpful

none

WOW now that's what I call service. Last year both me and the wife were with another Opticians (see my other review!!), however, this year we decided we needed a better service so off we went to D&A in Bath. The wife and I have both been glasses wearers for many years now and after the service...

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Excellent

“Amazing super vision!!”

published 15/10/2003

Excellent aftercare, value for money

None yet

I was devastated at the age of 8 when the optician said I needed glasses. I have an older sister who has perfect eyesight and so it was grossly unfair that I should have to be afflicted. My mum promised me she would bye me some nice specs which lessened the blow, but in reality she made me get...

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Excellent

“Great for those eyes”

published 04/06/2003

Delivered to the door, Very comfortable to wear Mo...

They can split if not careful with them, you have...

Contact by post is what I used now from D&A Direct. It has been a nightmare before getting people teasing on me a school when I was in school feeling insecure of my looks and just having these was a real winner for me to have. I have self-confidence about my self. I haven't totally left out my...

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Excellent

Friendly, answer any questions, give good advice a...

Not found any yet.

As a child my parents always took me to a small local opticians. However when I started going by myself I found the appointment was going to take so long to get that I decided to look elsewhere. Boots was the nearest place but I preferred the idea of somewhere that specialized in being an...

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Super

“Good but over priced”

published 01/11/2009

professional service

over priced

Just lately my eyes have been hurting and things have been a tad bit blurry so I thought I'd book myself an eye test. I was very blessed to receive a leaflet through the door for a free eye test (normally £27) from Dolland and Aitchison so decided to go ahead with it. I used their website to book...

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Not for me

None

Rubbish customer service, expensive, label custome...

I'm extremely fed up with the service I have received at D&A on Union Street in Glasgow. I would recommend you never use Dolland & Aitchison as your opticians. I had my first appointment with them a couple of years ago. Having no idea which opticians to use, I was informed by a few friends that...

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Excellent

“Four eyes goes here”

published 22/01/2003

good for me

?

Dolland Aitchison opticians Broke my glasses yesterday so had to visit the opticians I thought I would tell you about where I go I go to Dolland and Aitchison have been going to these opticians for about 20 years. As a child it was discovered that I was short sighted when I was about 12 hated...

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