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Detailed rating

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Selection & range
Quality
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1-15 of 27 reviews Show most helpful reviews first Newest first

 

Community Level 4yummy.mummy

yummy.mummy

To See or not to See - that is the question. Review with images

AdvantagesFantastic range of frames, good deals, friendly staff

DisadvantagesAlways buy more than you intended to!

"...bake kitchen. This is where Dolland and Aitchison started our relationship. ==Is that Aitch ?== Dolland & Aitchison is a long standing business with over 250 years of history after it was first started in 1750. It is a brand that is reputed as being one of the largest and premium suppliers of eyecare services within the United Kingdom. Dolland & Aitchison focus their business ventures in 3 separate areas - professional services, eyecare ..." Read review
25.04.2008

Ciao members have rated this review on average: very helpful

Seeing Clearly Diamond review

AdvantagesProfessional eye testing, reasonable range to choose from

DisadvantagesPricey compared to Specsavers

"...a different optician anyway and Dolland and Aitchison had always been good in the past, just a little bit more expensive. When I last visited D & A, I not only had glasses but contacts too. However as I am on PCs quite a lot I find my eyes dry out and I have since ceased wearing lenses. I had always found the specialists to be friendly and very efficient. ***This Visit*** When I arrived I was instantly greeted by the friendly face of an optical ..." Read review
16.05.2006

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Community Level 7dabmim

dabmim

EYE OF THE HIGH STREET Review with images

AdvantagesExcellent customer service

Disadvantagesprices seem steep

"...opticians in our town – Dolland and Aitchinson. A woman optician was my eye tester for many years until ill health forced her to retire. Dolland and Aitchinson have come a long way since my childhood days, and are now a common sight in most towns and cities. But with the arrival of stores like: Spec savers and Vision Express they have had a fight on their hands to keep customers. My loyalty has always been with D & A until recently when I realised ..." Read review
23.04.2004

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Community Level 8dynamicnurse

dynamicnurse

Mine eyes have seen the glory...

AdvantagesSee text.

DisadvantagesSee text.

"...glasses from them. Why choose Dolland and Aitchison (hereafter known as D&A for ease of use)? I had previously had my eyes tested elsewhere, as I use glasses for driving I just went back to the place I went to before. After having my eyes tested, I was told that my eyes had not changed and so I could carry on using the same glasses that I had been using for theh two years previously. But I thought that my eyes HAD changed, as my glasses didn't ..." Read review
15.05.2009

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Community Level 5AlexWales

AlexWales

Contact Lenses by Post service is a winner

AdvantagesExcellent service, good product

DisadvantagesNone

"Now, while D and A may not remember my name like my old optician, I'm more than willing to forgive them. The service I've received has always been professional and friendly. I was tempted away from my old optician by the big special offer signs offering contact lens trials. It's not the kind of thing I'd usually do, but well over a year later, I'm really glad I made the jump. At the moment, I have soft lenses that you wear during the day then ..." Read review
17.01.2003

Ciao members have rated this review on average: very helpful

Community Level 2dotjay19

dotjay19

Good reliable testing - their pricing something of a mystery

AdvantagesGood reliable eye testing

DisadvantagesPricing needs to be more straight forward

"Dolland and Aitchison is a franchise opticians that operates throughout the UK. Now if you are going to have your eyes tested you will choose an optician local to yourself and like everything in the world and life there is good and bad in everything. So when I speak about my experiences will D&A then I speak directly about the Stafford branch with which I am familiar - this can in no way represent the whole of D&A although their services are uniform. I ..." Read review
02.08.2009

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Community Level 1jonboyfixit

jonboyfixit

You've tried the rest now try the best

AdvantagesStaff are really helpful

Disadvantagesnone

"WOW now that's what I call service. Last year both me and the wife were with another Opticians (see my other review!!), however, this year we decided we needed a better service so off we went to D&A in Bath. The wife and I have both been glasses wearers for many years now and after the service from D&A we asked the question why we have not been coming here for the last 17 years. We got to our appointments and we went in on time!!! (that's never ..." Read review
12.10.2010

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Community Level 1crispybacon

crispybacon

Thorough eye test, good range, rubbish customer service

AdvantagesYou get a thorough eye test but don't expect to get all your results!

DisadvantagesPoor customer service, product knowledge of their own range

"Having had glasses since the age of 11 I have been using private opticians for over 20 years and started to get fed up with the lack of choice so thought I'd pay a visit to the D&A store in Cheltenham. This is my experience: Eye Test The optician I saw was really nice and put me at ease so this was a good start. The number of tests I had was very comprehensive as I would have expected as a potential new customer. I was advised on my prescription ..." Read review
25.02.2009

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Community Level 1sofeecee

sofeecee

Still no CLBP lenses after 3+ months!!!

AdvantagesNone

DisadvantagesSupposed the hassle free way to get contact lenses - I think NOT!!!

"Think I'll go to specsavers for my daily disposable contact lenses from now on!! Sorry if this is a bit long-winded but I want to tell the whole story.... I had been a customer of D& A for many years spending 100s with them on specs and lenses and until recently was very happy. My West London branch had an amazing range of specs, great service and always delivered what they said they would when they said they would - including contact lenses! ..." Read review
17.01.2008

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Community Level 3JULIEANNE2...

JULIEANNE27UK

Amazing super vision!!

AdvantagesExcellent aftercare, value for money

DisadvantagesNone yet

"...in my pink glasses. I chose Dolland & Achinson after using a smaller local opticians for years, mainly because I wanted contact lenses and had seen the advertisements for disposable ones. I rang up to make an appointment for my initial consultation, which was completely free of charge, which made me happy before I had even got there. They told me I needed a current eye test prescription, which I did not have, so I booked for this as well (this ..." Read review
15.10.2003

Ciao members have rated this review on average: very helpful

STOP PRESS Contact and glasses wearers read on

AdvantagesFriendly, answer any questions, give good advice and service

DisadvantagesNot found any yet.

"...first port of call was Dolland and Aitchison because they had been so good regarding my glasses. As I had not even got the contacts from them I was expecting a charge of some sort, I just hoped it would be less than £20. However I was very pleasantly surprised and told they would do it for free. I made an appointment with their contact lens specialist. When I went for the appointment I had to wait a little while which was the only time I have had ..." Read review
28.03.2001

Ciao members have rated this review on average: very helpful

Community Level 3kazz116

kazz116

Great for those eyes

AdvantagesDelivered to the door, Very comfortable to wear Monthly prescription

Disadvantages They can split if not careful with them, you have to buy more (extra supply)

"Contact by post is what I used now from D&A Direct. It has been a nightmare before getting people teasing on me a school when I was in school feeling insecure of my looks and just having these was a real winner for me to have. I have self-confidence about my self. I haven't totally left out my glasses but I wear my contacts more frequent now here is my story: (Looking Back) I was taken to the opticians about my sight when I was 11 year old; ..." Read review
04.06.2003

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Community Level 2pittcity

pittcity

You get what you pay for........

AdvantagesExcellent customer service with a smile

DisadvantagesYou pay a bit extra.

"...be given them too at Dolland and Aitchison. He also asked if I had ever considered contact lenses. I told him that I had been told that, because of my astigmatism, I could not wear them. He said that there had been lenses available that were suitable for me for several years........it seemed Specsavers were too busy to mention this fact to me! He also told me that if I had a contact lens assessment and signed up for a trial period of contact lenses ..." Read review
27.04.2005

Ciao members have rated this review on average: very helpful

Community Level 5claribella

claribella

Good but over priced

Advantagesprofessional service

Disadvantagesover priced

"...eye test (normally £27) from Dolland and Aitchison so decided to go ahead with it. I used their website to book my test which was really easy to do. I gave some details including who I was, where I lived and when I would prefer my appointment to be and the site informed me that I would receive a call the end of the phone was polite and made sure I knew where they were. At the start of the test I had to put on some strange looking goggles and ..." Read review
01.11.2009

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Four eyes goes here

Advantagesgood for me

Disadvantages?

"Dolland Aitchison opticians Broke my glasses yesterday so had to visit the opticians I thought I would tell you about where I go I go to Dolland and Aitchison have been going to these opticians for about 20 years. As a child it was discovered that I was short sighted when I was about 12 hated wearing glasses. As I matured I needed stronger glasses to enable me to recognise people the other side of the road . I was involved in a serious ..." Read review
22.01.2003

Ciao members have rated this review on average: very helpful



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