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Quick reviews (9)

1-15 of 56 reviews Show most helpful reviews first Newest first

 

Community Level 1johnnyk33

johnnyk33

Dolphin Friendly

AdvantagesProfessionalism of Company

DisadvantagesLength of time to fit

"...and in newspaper adds that Dolphin Bathroom were having a sale, so we decided to call them up and get a quote from them. The salesman came out to see us and was friendly and was there for about 4 hours and didn’t pressure us once into buying a bathroom from them. When he quoted the price of £6000 I nearly chocked but when we discussed this decided to go for it. The surveyor came out and again took nearly 3-4 hours planning the bathroom and ..." Read review
26.02.2003

Ciao members have rated this review on average: very helpful

Community Level 1gibbo375

gibbo375

AVOID DOLPHIN, SWIM AWAY AND DONT LOOK BACK!!!

AdvantagesThe Sales Rep/ Designer and the fitter were friendly and helpful

DisadvantagesSee text, too many too list.

"...sales. We decided to go with Dolphin as we thought it would be less hassle and stress, with Dolphin arranging all the workmen and everything involved with getting a new bathroom, (what a mistake that turned out to be.) My mum has M.S., therfore getting in and out of our old bath was problematic. So, we eventually decided on a wetroom. The Designer/ Sales Person was great; he did not pressure us into anything only helped us make all those ..." Read review
04.02.2009

Ciao members have rated this review on average: very helpful

I avoid Dolphin on "porpoise"

AdvantagesOne-stop shop for a complete bathroom rebuild

DisadvantagesExpensive. Watch out for the extras!

"...un-metered off-peak surf-time on DIY, Dolphin Bathrooms. About 3 years ago, I succumbed to the “a proper shower would really enrich my life” pressure coming from Mrs Bnibbles. Since I prefer a good wallow, we had to compromise on a corner bath with a power shower enclosure. Not being the world’s best plumber or most enthusiastic tiler (motto – “don’t worry, it’ll look alright when it’s grouted”), ..." Read review
25.09.2001

Ciao members have rated this review on average: very helpful

Community Level 3binkybinky

binkybinky

Most expensive bathrooms ever!

AdvantagesNice product designs

Disadvantagesridiculously high prices

"...always seen the adverts for Dolphin on the TV and love how the bathrooms look. In the Trafford Centre in Manchester there is a showroom. When we went into the showroom we were given the chance to enter a competition to win a fully fitted bathroom, we entered the competition and a few days later we had a call from Dolphin, not to say that we had one, but they were offering us a free design visit and told us they have some substansial savings. We accepted ..." Read review
27.04.2011

Ciao members have rated this review on average: very helpful

Community Level 5Youngathea...

Youngatheard60

You must be joking!

AdvantagesFriendly Representative

DisadvantagesTooooooooooooo Expensive

"...three quotes and I chose Dolphin as my first. One of my mates had used them and was very pleased with the outcome, but she did say they were a little expensive. Remember that word "Little". I checked them out on the Net, ordered a brochure and booked a rep to come and measure up, discuss my ideas and give us a price. I booked him for 2.00 p.m. last Wednesday and he duly arrived, dead on time and even took his shoes off before he entered. Wrong!!!! ..." Read review
11.03.2005

Ciao members have rated this review on average: very helpful

Community Level 1Barbarella82

Barbarella82

Disappointed, insulted&uncared for as a customer

AdvantagesIt looks better than an old bathroom

Disadvantagestoo many to state

"Here are the opions of my experience: After having a sales consultat our house and ending up with a quote of £8300 for our small bathroom doing, it was indeed far more (by about £2000) expensive than we were thinking, but decided to go ahead on the basis of relying upon a long standing, professional and well established company to do the whole thing. Excepting the painting that was. The all in one package attracted us. There are far too many ..." Read review
08.02.2007

Ciao members have rated this review on average: very helpful

Community Level 1rage707

rage707

An expensive company who produced the goods for me

AdvantagesOne stop shop, classy products

DisadvantagesMost salesmen start off too high; fitters are a lottery

"...by a fitter that the Dolphin experience in Scotland is a lot better than in England and I am in Scotland. I booked an appointment with a designer who took me seriously despite my naive, late-20s student demeanour. He saw my dilapidated old suite and thought about saving himself some serious time - instead of starting off with £10k+ as I see other designers do, he said, "It would be about £8k." I was willing to go with them - I knew they were pricey ..." Read review
19.08.2010

Ciao members have rated this review on average: helpful

Community Level 1jonk67

jonk67

Shock, horror: Positive feedback for Dolphin!!!

AdvantagesOne-stop shop & quality fittings

DisadvantagesPaying up front

"...couple of months ago to Dolphin - and THEN found these reviews! You can imagine my panic. However, I have to be honest and say I was thoroughly impressed with Dolphin's professionalism from start to finish and am now the proud owner of a beautiful, gleaming, well-fitted bathroom. The sales process was bizarre - basically he asked how much we were prepared to spend: I lied and told him 6 grand (I'd set aside 8 and a half). After going right round ..." Read review
29.09.2004

Ciao members have rated this review on average: helpful

Community Level 1Consumer1980

Consumer1980

DolphinBathrooms

AdvantagesThey do it all for you

DisadvantagesIts expensive

"Firstly, we fancied a Dolphin Bathroom so we phoned and booked a home visit for a "designer". We got a cocky sales rep who thought we couldnt afford the bathroom and so couldnt be bothered to do the sale (we had just moved in and everywhere was a bit of a mess). So we phoned again and asked for another person to visit, this time we got a rather pleasant gent, who talked us through our purchase. He knew what he was talking about, and his sales technique ..." Read review
19.11.2006

Ciao members have rated this review on average: helpful

Community Level 1doloreslee

doloreslee

WELL DONE DOLPHIN!!!

AdvantagesVery professional and high standard of workmanship

DisadvantagesNone

"...had my bathroom refurbished by Dolphin and was extremely impressed with the service I received, right from the initial sale through to the completion of the work. Their Customer Service staff were very professional and efficient and kept in touch with me every step of the way. The fitter was absolutely brilliant and transformed my dingy bathroom into a stunning wetroom. Nothing was too much trouble and he had to accommodate my work schedule, which ..." Read review
21.10.2009

Ciao members have rated this review on average: helpful

Community Level 1Lardarz

Lardarz

Still waiting.....

Advantagesfull service

Disadvantageswaiting time, cost, lack of contact

"...one from me really. I contacted Dolphin Bathrooms in January of this year after seeing their website, visiting one of their showrooms, and being generally very impressed with the appearance of their kit and their apparent professionalism. A designer came out and designed me a bathroom to my specification which I was very pleased with on paper. The cost was considerably more than I wanted to pay but I was not really that concerned as the finance ..." Read review
14.06.2004

Ciao members have rated this review on average: helpful

Community Level 1TokenSaneP...

TokenSanePerson

Bizzare sales, good aftersales service

Advantages One-stop-shop, quality, after sales service

DisadvantagesCost, storage of bits before fitting for 2 weeks

"...ex-plumber now doing sales for Dolphin so he really understood what the issues were, took several hours to draw up the spec, and got us to sign off on it. We were quoted about 40% more than an independent plumber, but we would have had to get a plasterer in to redo the ceiling, have a different mirror, and buy our own flooring for him to fit. Aside: a colleague who had his bathroom done by independent traders told me that his plumber put the ..." Read review
07.03.2007

Ciao members have rated this review on average: helpful

Community Level 1gingerchimp

gingerchimp

Why we decided not to go with Dolphin.

AdvantagesHaving it all done for you by one company

DisadvantagesThe astonishingly high cost

"...decided to do it "the Dolphin way" (in house planning, all jobs done by one company, on site technical surveys, project managed, etc). Following a trip to the local showroom we arranged for a sales man to call. He phoned on the day to say he couldn't make it because he had filled his car with diesel instead of petrol (attention to detail - not a good start). He then said I should phone Head Office and arrange another appointment - I pointed out ..." Read review
13.05.2004

Ciao members have rated this review on average: helpful

Community Level 1Rugby-man

Rugby-man

Do your homework on prices beforehand

AdvantagesCan't think of any

DisadvantagesRidiculous pricing and refusal to break down costs

"...change our bathroom and contacted Dolphin to come and quote, after seeing their TV advert and website, liking the design and install aspect so as we don't have to project manage different tradesmen. They were very pleasant on the phone and sent out an impressive, glossy brochure for us to look at before the visit. So this is what we were looking for (remember this bit for later on!): - remove existing bathroom suite and wall/floor tiles - walk-in ..." Read review
03.01.2010

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Community Level 1Kayzee

Kayzee

Bathroom Fiasco

AdvantagesNone

DisadvantagesTerrible customer service, shoddy workmanship

"...in the sixties! We chose Dolphin as they are a well known company and we had had one of their showers in our previous house which served us well for nine years. However I would never ever use the company again. Detailing all of the problems we had would make for a longer read than War and Peace so I will summarise below: 1. 13 days without a bath or shower 2. 6 days without a functioning toilet 3. 4 days staying in all day waiting for fitters ..." Read review
16.04.2002

Ciao members have rated this review on average: helpful



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