Dolphin Bathrooms > Reviews

Advantages: Friendly Representative
Disadvantages: Tooooooooooooo Expensive

...three quotes and I chose Dolphin as my first. One of my mates had used them and was very pleased with the outcome, but she did say they were a little expensive. Remember that word "Little". I checked them out on the Net, ordered a brochure and booked a rep to come and measure up, discuss my ideas and give us a price. I booked him for 2.00 p.m. last Wednesday and he duly arrived, dead on time and even took his shoes off before he entered. Wrong!!!! ... Read review

Advantages: It looks better than an old bathroom
Disadvantages: too many to state

Here are the opions of my experience: After having a sales consultat our house and ending up with a quote of £8300 for our small bathroom doing, it was indeed far more (by about £2000) expensive than we were thinking, but decided to go ahead on the basis of relying upon a long standing, professional and well established company to do the whole thing. Excepting the painting that was. The all in one package attracted us. There are far too many ... Read review

Advantages: One-stop shop & quality fittings
Disadvantages: Paying up front

...couple of months ago to Dolphin - and THEN found these reviews! You can imagine my panic. However, I have to be honest and say I was thoroughly impressed with Dolphin's professionalism from start to finish and am now the proud owner of a beautiful, gleaming, well-fitted bathroom. The sales process was bizarre - basically he asked how much we were prepared to spend: I lied and told him 6 grand (I'd set aside 8 and a half). After going right round ... Read review

Advantages: They do it all for you
Disadvantages: Its expensive

Firstly, we fancied a Dolphin Bathroom so we phoned and booked a home visit for a "designer". We got a cocky sales rep who thought we couldnt afford the bathroom and so couldnt be bothered to do the sale (we had just moved in and everywhere was a bit of a mess). So we phoned again and asked for another person to visit, this time we got a rather pleasant gent, who talked us through our purchase. He knew what he was talking about, and his sales technique ... Read review

Advantages: full service
Disadvantages: waiting time, cost, lack of contact

...one from me really. I contacted Dolphin Bathrooms in January of this year after seeing their website, visiting one of their showrooms, and being generally very impressed with the appearance of their kit and their apparent professionalism. A designer came out and designed me a bathroom to my specification which I was very pleased with on paper. The cost was considerably more than I wanted to pay but I was not really that concerned as the finance ... Read review

Advantages: One-stop-shop, quality, after sales service
Disadvantages: Cost, storage of bits before fitting for 2 weeks

...ex-plumber now doing sales for Dolphin so he really understood what the issues were, took several hours to draw up the spec, and got us to sign off on it. We were quoted about 40% more than an independent plumber, but we would have had to get a plasterer in to redo the ceiling, have a different mirror, and buy our own flooring for him to fit. Aside: a colleague who had his bathroom done by independent traders told me that his plumber put the ... Read review

Advantages: Having it all done for you by one company
Disadvantages: The astonishingly high cost

...decided to do it "the Dolphin way" (in house planning, all jobs done by one company, on site technical surveys, project managed, etc). Following a trip to the local showroom we arranged for a sales man to call. He phoned on the day to say he couldn't make it because he had filled his car with diesel instead of petrol (attention to detail - not a good start). He then said I should phone Head Office and arrange another appointment - I pointed out ... Read review

Advantages: None
Disadvantages: Terrible customer service, shoddy workmanship

...in the sixties! We chose Dolphin as they are a well known company and we had had one of their showers in our previous house which served us well for nine years. However I would never ever use the company again. Detailing all of the problems we had would make for a longer read than War and Peace so I will summarise below: 1. 13 days without a bath or shower 2. 6 days without a functioning toilet 3. 4 days staying in all day waiting for fitters ... Read review

Advantages: A good way to waste money
Disadvantages: List too long to fit in this space

My experience with Dolphin Bathrooms has been a nightmare. My bathroom was redesigned and fitted from 12-19 Feb 2002. To date I have got nowhere with the Customer Service Team, they are not interested, but I wont be giving up They forgot to secure a pipe in the attic properly, so after a few weeks the complete contents of the tank cascaded into my daughters bedroom as the pipe to the tank burst, I have to replace the ceiling in the bedroom, redecorate, ... Read review

Advantages: None
Disadvantages: Price, poor fitting and even poorer customer after service

...a really bad experience with Dolphin Bathrooms (March 2008). The quote was on the high side but I was assured that the quality was worth it. Despite the fact that the designer/surveyor and delivery office being informed of my limited storage all of the equipment was delivery 2 1/2 week before installation (I live in a flat) which was really inconvenient. I was assured that installation is carried out by employees of Dolphins, this is not ... Read review

Advantages: None
Disadvantages: Lies, No response to problems, adverts

...and tiling to local people. Dolphin salesman insisted that all workmen were employed by the company, trained, accredited and approved to a high standard, and guaranteed by the company. Having parted with a lot of money, after a 2 hour fight of the benefits of a finance package I sat back and waited for my dream bathroom. Being qualified in project management I did a check on the cost at a local plumbing contractor of the items purchased, and was ... Read review

Advantages: NONE
Disadvantages: TOO MANY TO MENTION

...THAT THE GOODS USED BY DOLPHIN WERE VERY POOR QUALITY AND PRICED AT THE WER END OF THE MARKET. I WOULDN'T TOUCH THIS LOT WITH A BARGE POLE........STAY CLEAR ... Read review