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1-15 of 19 reviews Show most helpful reviews first Newest first

 

Easy to book? NOT easy or fair!

AdvantagesNONE

DisadvantagesMANY

"Easy to book.com is an oxymoron to say the least! First off, I’m in the USA and the dates I plugged into their online booking system, for a 3 night hotel stay for late August , also USA, magically changed by one day sooner on the arrival and departure dates upon completing the transaction! Expecting an “easy” transaction, I did not catch that until after I discovered it 2 days later from the print-out of the booking confirmation page I made at the ..." Read review
11.09.2013

Ciao members have rated this review on average: very helpful

Community Level 1barneyrubb...

barneyrubble123

WHY WONT EASYTOBOOK ANSWER THE PHONE?

AdvantagesABSOLUTELY NONE

DisadvantagesNO HOTEL, TOOK MONEY, CANNOT CONTACT.

"I made a booking and paid in full 2 months before my friends and I wanted to go for a long weekend to Glasgow, Scotland. When we arrived at the hotel they had never heard of us. They could not offer us a room and if they could they wanted us to pay AGAIN. They tried to call easytobook and were answered by a GARAGE in Paris, France. I have tried to call easytobook and have been unable to get any answer at all. I have tried to contact them on their ..." Read review
12.11.2012

Ciao members have rated this review on average: very helpful

Community Level 1CowboyT

CowboyT

Very EASY to book!

AdvantagesEasy to use, easy to navigate, in short everything is easy!

DisadvantagesI had none.

"...By coincidence I came across easytobook.com and even though they use many of the same hotels there was more at easytobook.com. The site itself is very easy to use and navigate. It's really cool that you can choose different points like tube stations or landmarks and how long distance from the searchpoint you will accept. There is a map that you can enlarge and zoom, so you can see all the roads and sites nearby your chosen hotel. It's a very good ..." Read review
04.01.2012

Ciao members have rated this review on average: helpful

Community Level 1617lyman

Quick review of Easytobook.com

"Just stayed at the hotel for 4 days after a 12 day cruise with my teenage son. Perfect location , next to la Ramblas (2 streets) and a short hop away from the tourist tour bus stops or the Gothic quarter. The rooms have been redone with nice bathrooms, new flooring and lighting and flat screen Tv. Breakfast is simple but fine and the service was very good at the reception. Free internet access is a bonus.Would definitely stay there again if on a mod to low budget.
05.07.2008

Ciao members have rated this review on average: helpful

Community Level 1sgonnet

Quick review of Easytobook.com

"I just came back from Paris where I enjoyed my stay at the hotel Ecole Centrale. The room was so nice and the quality of the hotel was good. I went around the city easily thanks to the location of the hotel, that made my stay even nicer. I had no problem at the hotel all was fine when I arrived my reservation was there, at least once no problem with the booking system Easytobook helped a lot.
12.08.2008

Ciao members have rated this review on average: helpful

Community Level 1worldtrace...

worldtraceller

Easytobook.com Will Let You Down

AdvantagesNONE

DisadvantagesEVERYTHING

"We were desperate to get a city apartment in London. We needed an apartment as we were mixing business with pleasure and both the business and pleasure aspects were VERY important to us. Easytobook.com looked like the perfect candidate to give us what we wanted. BUT they cancelled the apartment last minute, gave us the run-around all over London, from fleapit hotel, to empty locked apartment , to empty locked apartment in a cab (very expensive). They ..." Read review
07.02.2010

Ciao members have rated this review on average: somewhat helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Community Level 1bowlercoas...

bowlercoaster1

I will use it again!

AdvantagesCustomer Service, Price

DisadvantagesPictures of the Hotel could be a little bit better in the site.

"I was looking for different Hotel alternatives for a short trip in Munich (Germany). I was trying to book for a cozy hotel with my boyfriend. I had no that much idea of the area of Munich, but I was looking for a good deal. I tried to look by opodo, expedia and booking.com and finally found this website that I have not used before. I was really happy to find it. And to see that it was so easy to book (now I understand why the brand name)! I checked ..." Read review
10.02.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1bowlercoas...

bowlercoaster

Finally a trustfull travel site!

Advantagescustomer service, price

Disadvantagesnone

"I am really happy Ive found such a great deal in London via easytobook. I tried to find a hotel via other competitors such as Expedia or Booking.com but it was more expensive. I got a great deal not far from Notting Hill for just 60 pounds; really quite hotel, really clean, really safe and recommended!. I am really happy that they have customer service via twitter, and love that they were so quick to reply me via DM! It is great for me that they do ..." Read review
25.01.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1mariahedez

mariahedez

Great Service, Easy to Use

Advantageseasy to use, friendly call center, good deal

DisadvantagesI do not have any

"I booked the Piet Hein Hotel in Amsterdam a couple of weeks ago with EasytoBook My parents were visiting and they had a really need a nice time there. It was clean hotel for a long weekend. We were looking through a couple of websites and got a good deal through easytobook. The booking was easy to follow, in Spanish (important for my parents who cant say a single word in English), and I did not have to pay until we were in the hotel. I was really ..." Read review
28.10.2010

Ciao members have rated this review on average: somewhat helpful

Warning: misleading and incorrect claim re "free" cancellation

AdvantagesNone so far

DisadvantagesMisleading, contradictory statements; absolutely no help so far from so-called customer support

"We were a little uncertain of our dates but we made a hotel booking via Easytobook only because their site stated very clearly "free cancellation." This was explained throughout the booking process, repeatedly and explicitly, as meaning (quote) "You can change or cancel this deal free of charge up to 360 hours before your check-in date." Even the final stage confirmation repeated in a highlighted prominent place the "flexible deal, free cancellation" ..." Read review
14.08.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1thesmiler1

thesmiler1

Misleading user rating service

AdvantagesGood prices

Disadvantagesmisleading review and feedback possibilities

"After staying in a pretty non-descript hotel I was asked to give feedback on my stay by easytobook.com. I completed the feedback form, giving mostly poor and fair as a result, but some things were excellent (like location) or good (like service). Afterwards I submitted my review anonymously. I then saw - with no further possibility to change or cancel "my review" that this had been submitted on their website. Except that my review has been changed ..." Read review
04.08.2010

Ciao members have rated this review on average: somewhat helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Community Level 1Anne1971

Anne1971

I'm a big fan

Advantagesgood rates, quick booking process, excellent help desk

Disadvantagesno selection on price possible, only star class and such. Update: they do have this filter now!

"Just got back from New York, I stayed in the Mayfair Hotel booked through Easytobook. This site is something: good, very clean and giving a good overview. Rates and availability are immediately given. A booking is made with emailadress and creditcard info, NO down payments. I like it. Almost forgot: rates are the lowest on the net. I've used them several times for trips to Barcelona, Rome and Amsterdam. Once I took my babyson with me and wanted ..." Read review
16.07.2008

Ciao members have rated this review on average: somewhat helpful

OK prices - slow service if anything goes wrong

AdvantagesGood selection of affordable hotels

DisadvantagesTerrible customer service, no recourse if anything goes wrong, false images of properties

"Contacted easytobook by telephone - but a recorded message said they don't deal with changes or cancellations over the phone. So I emailed, and got the following response: "Our Resolutions department will investigate your situation and we will do our best to reply and assist you within the next 48 to 72 hours. Please keep in mind that depending on the level of investigation required for your particular case, it may take 2 to 4 weeks to get back to ..." Read review
14.08.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1Travel69

Travel69

Do not use - the worst hotel booking people on the planet

AdvantagesNone

DisadvantagesEverything

"I attempted to use easytobook twice. The first time, I e-mailed them to ask them why they will not quote prices including taxes like everyone else, and they refused to respond. On their site they say that they cannot post or include taxes "because they vary from city to city." This is a lame, farce of a statement, as all their competitors have no trouble finding out what local taxes are. The second time I used easytobook in December of 2011. I confirmed ..." Read review
29.12.2011

Ciao members have rated this review on average: somewhat helpful

Beware!

Advantagesnone unless you are 100% you won't need to cancel

Disadvantagescan't cancel

"I booked a night in London with EASYBOOK.COM. but unfortunately after a few days needed to cancel it. On the Booking Confirmation it stated that you could cancel up to 1300 on day of arrival and as i wasn't booked to go until July there shouldn't have been a problem. Online I followed the instructions requested, but unfortunately the link to send the cancellation won't work. I have tried numerous times and have now come to the conclusion that the ..." Read review
19.04.2013

Ciao members have rated this review on average: somewhat helpful



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