Ebuyer

I ordered a Netbook from Ebuyer as it was shown as 'next day delivery' and I wanted it urgently. The item arrived in one week when it was not required any more. They promised to return the surcharge for the 'next day delivery', but they did not. In my opinion they did not have any stocks and lied just to lure people to pay. I called the currier (UPS) I do not want the item, but they behaved the dirtiest way and dropped it to my neighbour's place, ...

PAULCON 24.11.2009 · Read full review
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Review of Ebuyer

I ordered a piece of wireless networking equipment from this company and it was reciced with no issues. Upon inspection I received that I had ordered the wrong device as this was only an access point and not wireless modem/router. I requested that it be returned using their automated service but I didn't get it sent back in time, so they cancelled my request for return, I believe this was after 30 days. When I tried to resubmit a return request, ...
...the item not been returned within 30 days of receipt. I emailed the company asking if I could send it back, I DIDN'T want my money back as I was going to re order the correct device. They refused, even though they would not lose any money and that the device was still in its original packaging (unopened). They still refused so I am now sat here with a device that I cannot use and do not need. I complained and stated all these facts and that I would ...

BarnyGumball 12.11.2009 · Read full review
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Review of Ebuyer

I ordered LCD TV from Ebuyer as it was about £30 cheaper than other RELIABLE companies. What a mistake!!!!! Another proof that you get what you pay for. Paid an extra for it to be delivered on Saturday. I received an e-mail saying ithat the tem has been dispatched and will be received as specified.So Saturday comes and as I didn't receive the TV by 12.30pm I called the Customer Service to enquire. They told me that they tried to deliver but nobody ...
...promised that the money will be refunded. So finally got the refund but it took about 10 calls and lengthy conversations. Never again I will buy from Ebuyer as I've experienced the worst Customer Service. Absolutely horrible!!!Yes, they are a little bit cheaper but believe me, not worth the fuss. ...

oliviamaryjane 05.11.2009 · Read full review
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Review of Ebuyer

Slightly cheaper than most, but God help you if you need to use their incompetent and unhelpful staff. Returning anything is a nightmare, and they are frequent users of dirty tactics, eg harsh business terms giving only 28 days warranty, disguising own brands, ignoring emails, using 0871 support numbers... Pay the extra 1-2% in price and get your products from somewhere reputable with decent customer service. ...

NitrousUK 05.10.2009
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Review of Ebuyer

EBuyer has lots of strengths BUT I am disappointed at the cost of calling customer service and the time taken to respond. If you get in a queue sometimes you find you're in the wrong queue and then are transferred to another long phone queue. The lack of a geographical phone no means it is unnecessarily expensive to call customer services. Owing to the specific location of my PC I had to use a mobile phone. I spent £24 calling them to get what could ...
...the OS. Also, the DVD player doesn't play DVDs without buying an extra bit of software - I think this should be clear at the point of purchase. I generally like the site and the products. I think they are very speedy and their customer service is courteous and helpful but the routing to the correct part of customer service is also not always straightforward. I will use them again. I think overall they have great choice and value. It's a shame about ...

kazjohnson 07.09.2009 · Read full review
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Review of Ebuyer

I have used ebuyer for many years and I have never been let down. I have purchased laptops, TV's , many gadgets and lots of computer components. Every time when promised the items have been delivered on time and in some cases before the delivery date quoted. Even the free delivery times have been in 2 days when it would have cost me. I have always had the items I have ordered and never a different product. If I bought cheap items i would not mind ...
...long as it was not cheaper in quality. Advise. i would not pay for delivery if not in a rush, because it will most probably come sooner than expected anyway. it is possible to order in the evening and receive the next morning but you have to pay for that. So please keep it up Ebuyer. Thank you. ...

Bluetoff 24.07.2009 · Read full review
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Review of Ebuyer

I too have used ebuyer many times. But no more. You have to wonder about a site that has no email contact point. The enotes (contact us) facility is a waste of time, since they never reply. Then there is the telephone helpline. Their best advice was : "What do you expect for £23.99 ?" Well I'll tell you what I expect : that when a company has product descriptions on their site - the goods shipped meet those specifications. Without going into technical ...
...La Verda Monza motorcycle, only to discover that it only has one wheel. And it is not even a genuine La Verda. And it isn't actually legal to ride. I am SO annoyed with them, I could SPIT. Let's hope that someone successfully prosecutes them - I know I can't, because I simply don't have the money to raise an action. If I did, I would pay for the whole case, win or lose, just to finally see them in court. ...

jmanners 24.07.2009 · Read full review
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Review of Ebuyer

I've been using eBuyer since the middle of 2007, i bought my first components to build my computer from there. The prices were great, and as it was a large order, the next day delivery cost seemed relatively low at £14.99. I'll admit, a few years back their sales and support was pitiful, the staff seemed somewhat miserable, and a reply on their 'enote' system took about a week for a reply. However since then, regardless of what others are saying. ...
...the 'extra value' range which eBuyer do. Costed me £2 each and the quality was phenomenal! Overall, I always have, always will, and always do use eBuyer for my technology purchases, unless I'm purchasing say a mac, then i'll buy it direct from Apple, but how often does that happen? For me its happened once in my life, and everything else has always been eBuyer eBuyer eBuyer eBuyer eBuyer eBuyer eBuyer! Top Notch Lads! ...

JoelKelly 01.07.2009 · Read full review
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Review of Ebuyer

...NWIS, but they insisted that eBuyer were a good company and they had no trouble in recommending them......... MAJOR MISTAKE! I ordered the replacement PDA (which I admit was a good price - approx £40 cheaper than anywhere else online). eBuyer claimed that it was free delivery, but when I tried to choose that option, it told me that it wasn't available and that I had to pay for 3 day delivery. 8 days later (the extra money for 3 day delivery was obviously ...
...did not work. I called eBuyer and explained - they then arranged it over the phone. Why this couldn't have been done initially, I don't know! A week after the return, I had heard nothing, so I went on their website. I found a little, illiterate note saying that the item was now out of stock and they were refunding instead. 4 days after that note, money credited my account.... THE INCORRECT AMOUNT! I am disgusted by the whole fiasco. I have explained ...

Ultracheerful 12.06.2009 · Read full review
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Review of Ebuyer

== Ebuyer the company == Ebuyer is an online retailer mainly specialising in electronics, computer hardware and software. At cheap prices you can usually get what you want for a bargain price, cheaply and efficiently. There is a wide variety on offer ranging from consumer laptops to business servers. Enthusiast parts from graphics cards to computer case modding kits. == The business experience with Ebuyer == I have been using ebuyer since 2004 ...
...for. We mainly use Ebuyer for specialist kit for consumer installs and media rooms for expos. One of the main reasons to use Ebuyer is because when you need something on really short notice you can use Ebuyer to get the individual components and install them out of the box without a long list of problems. From this it is only a matter of combining the kit together to get a working platform that can be used for media centres, showing off the latest ...

watsojda99 31.05.2009 (10.06.2009) · Read full review
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Review of Ebuyer

...fix them that matters. Ebuyer lists two similar items, the Linksys ADSL modem router WAG160N, with and without a wireless adapter - the prices of both differ. Ebuyer sent me the wrong and chaeper item (I can confirm I paid the higher price), together wil no delivery note. I immediately contacted them within minutes of receiving the item via their enote system. I received a silly reply after 2 days, saying it was a packaging error by the manufacturer, ...
...from the Linksys packaging it is not the manufacturer's error but Ebuyer's. I stopped using Ebuyer many years ago because of silly customer services practices, I had heard that eBuyer had addressed this, but clearly they are still not dealing with problems in a timely, constructive and helpful way. ...

Robmar0se 08.06.2009 · Read full review
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Review of Ebuyer

...what? Nothing on Wednesday! Called Ebuyer and Katherine said that the driver couldn't find the address. This was probably a lie since i have a very simple address consisting of a door number on a street name and a postcode. That's 10 hours of my time wasted so far. I added the request of having the courier phone me if they had any problems re-delivering it on Thursday. again, no delivery and no phone call. 20 hours of my time wasted. Another call ...
...getting it delivered on Friday. Getting tired of this, i told them to have the courier phone me directly. After speaking to the courier i was told that the item would be delivered next week at the earliest. I then spoke to a Tina, Sophie and finally Manager Nikki, all of whom could offer any help or empathy on this matter. Didn't even acknowledge all the time they had wasted. They offered to dispatch another monitor for next day delivery but would ...

Henrytse 05.06.2009 · Read full review
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Review of Ebuyer

Don't prefer to buy anything from ebuyer, even though they are selling cheap products there after sales service is very worst. These people hardly listen to queries and are very rude. I bought a laptop and whatever were mentioned in the spec it was not the case when i had this item. I was kept on hold for 30 min to get technical people and after getting them online they were not ready to listen what i wanted to say. whatever happening with laptop ...

talktivein 30.05.2009 · Read full review
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Review of Ebuyer

I first saw Ebuyer on Ebay where they were selling digital photo frames. The frames looked ok and were a decent price and so I ordered 2 as Christmas gifts. The frames arrived quickly and were well packaged, so far I was impressed. We gift wrapped them and gave them to our friends who opened them on Christmas day to find that they didn't work with any of their camera or mobile phone cards. I tried them out with a couple of my own and they were right, ...
...call Ebuyer to return them, unlike on Ebay where everything can be done via email. Ebuyer use an premium rate number presumably to make a profit out of people's phone calls, remember, this is the ONLY way that you can arrange a return. I held for about 15 minutes as the message told me that 12 people, then 8 were ahead of me. At last I got through and arranged to have replacements sent out (apparently a faulty batch had got through but they were ...

zoetna 23.04.2009 · Read full review
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Review of Ebuyer

Tried to order a dongle but ebuyer's system refused the card and on the second occassion put the price up, tried a dfferent card had the same problem and price went up again. In all I tried three times to purchase a product but each time was told it wasmy card at fault. On my first phone call to sort this out I was cut off and had to ring again I have ordered sveral items using the same card before and after this transaction This is the only online ...

grumpyal 03.03.2009 · Read full review
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Review of Ebuyer