Endsleigh

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1-15 of 36 reviews of Endsleigh sort by Usefulness | Product rating | Date

 

No happy endings with Endsleigh

Advantages: Cheap, straightforward, offers good rates for students
Disadvantages: Terrible customer service, incompetent, departments don't communicate with each other

...had so many problems with Endsleigh that I really want to share my experiences. I chose them for my first car insurance provider as they offered one of the cheapest rates and I knew the name as I had used them in the past for student contents insurance. For the first year and a half all was well until a had a minor bump on a roundabout. The accident was not my fault, there was no damage to the other vehicle and as as the only damage to my car was ...
...dutifully reported the accident to Endsleigh and said I would not be claiming. I was informed that the other party had not been in touch and would have three months to do so. Six months later my renewal was due but the quote seemed ridiculously high so I called them to query and was told it was because I had made a claim for the incident on the roundabout. I informed them that this was not the case, and my premium was recalculated and resent to me. ...

soozypie 23.03.2009 · Read full review
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Endleigh's cheap..shame about the stealth charges

Advantages: Cheapest quote
Disadvantages: Stealth charges

...just so happens that it's Endsleigh at the moment..i suppose it will change at some point. Getting a cheap quote is a bit of luck really. Companies like Endleigh are dependent on the prices offered by the underwriters which can vary considerably from month to month. Obviously the length of time you've been driving, the car you drive, cover required and no claims bonuses are the main factors. Even given these variables, though, there is a significant ...
...in my case. A word of warning to those people using Endleigh and paying monthly by direct-debit. They told me that the APR was 12% which was very reasonable. They didn't tell me about the administration charge or the payment protection insurance. The latter added about £ 3 - 4 on my monthly payment and was completely unnecessary. They only give you a monthly premium without PPI if you specifically ask for it. A bit cheeky really. The admin. charge ...

oranges76 06.10.2001 · Read full review
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Endsleigh, maybe - updated and discounted

Advantages: Price, discounts available if you ask
Disadvantages: Online vs Telephone quotes' prices

...else) I decided to try Endsleigh as they have links to the NUS and offer student discounts. In the past I've always narrowed the list of companies and brokers in the following manner: 1) Only call those with freephone numbers. 2) Look for brokers/insurers who say they'll beat any quote and then play them off against each other This year I've decided to use websites as this means that I can appear to be working when actually I am not! A visit to ...
...went, into the cyber-wilderness Endsleigh was the first choice because as I've said, I'm a student and they give student discounts. The online quote came to £301. I was that impressed that I nearly spilt my coffee (nearly). Now, my situation isn't going to be identical to everyone else's, but as a guide, last year's premium (Norwich Union Direct) was about 420 pounds with a 250 pound excess. Given that Endsleigh only wanted a 100 pound excess, this ...

drummingbunny 13.08.2001 (16.08.2001) · Read full review
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LEAVE ME ALONE

Advantages: None whatsoever that I found
Disadvantages: Too many to list! Read the op...

I hate endsleigh and will never insure with them as long as I live for many reasons of which there are probably too many to write in this opinion without my falling asleep or working myself into a rage due to endsleighs incompetence all round. Where shall I begin.... For starters, I can only talk for one branch, namely the one in Warwick University which has been the bane of my life for a year now. And...I'm not even insured with them! I'll start ...
...popped into endsleigh on campus because I wanted to buy a car, and fancied getting an idea of what I was into on the insurance. The woman in endsleigh was very friendly, if a little pushy, but helped me quite a lot. Even though the quotes were high, I had an idea of what car I should and shouldn't be looking for. A little bit sad that I couldn't have a Porsche, I went on my way happily. A couple of days later I was rudely awoken at 11am by endsleigh ...

LouisaNott 06.07.2001 · Read full review
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PROMOTED BY UNIVERSITIES FOR STUDENTS

Advantages: Good customer service, good price matching
Disadvantages: see op

...Experience ************* I joined Endsleigh because they were being promoted by universities as being good for students, and they undercut my last policy by £50 so I decided to go with them. By this time I already had 1 years no claims bonus. I was 9 months through my policy when I decided to get a new car to replace my existing banger. When I went to change my insurance I was told that I could'nt because they were in a law suit with my insurers, ...
...not afford to stay with Endsleigh and pay £400 more for insurance when I could get it cheaper elsewhere. In the end I had no choice but to cancel. Thinking I almost had 2 years no claims, I was now back where I started at 1 year. Update ****** I had a renewal quote for my last policy and found that they were asking too much due to supposed rises in insurance. Previous to this Endsleigh sent me a letter asking me to give them a call to receive ...

mdstone 19.08.2000 (17.11.2003) · Read full review
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Quote Me Happier

Advantages: Cheapest Quote I Found
Disadvantages: Phone Calls

...the road. I joined Endsleigh last month, after being with Norwich Union for 2 years. I had just received my Norwich Union Quote of about £810 fully comp, so I started doing every online quote I could find. The best 3 were Endsleigh (£458), Churchill (£465), then AA (£495). Within 10 minutes I got a phone call on my mobile, I ignored it because I was at work and it was a unknown number (I don't answer unknown numbers). I found out later (from the ...
...I re-did the quote with Endsleigh and it came to £415, so I went with this. Again, within 10 minutes, another unknown number on my mobile, and another voicemail. I phoned them back later. The phone rang twice, and then a real person answered, Kim, who was very friendly and helpful. I was told that the online quote wasn't completely accurate, and after taken some more details, I was told that the best quote they could give me was £458 fully comp. ...

gmadden 02.10.2005 · Read full review
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Good for Students

Advantages: Friendly Service
Disadvantages: Can be disorganised

...been on and off with Endsleigh for my car insurance over the years since ive been a student. Endsleigh are good in some aspects: as long as you know exactly what you want they can help you but if you do not that is where the trouble starts. One hand doesnt know what the other one is doing at times. I am not with Endsliegh at the moment, even though im a student, another company called Direct Choice and they beat Endleigh by over £100 and increased ...
...will normally always offer you just Third party. I finished my policy with them 6 months ago. I had trouble getting my no claims certicate and i still get letters form their head office trying to tell me about new qoutes now for my car. Which is a bit late now! I would reccommend them for the first time driver as they give brilliant introductory rates and i probably will go back to them at the end of my current insurance if they can offer a better ...

danbell 14.03.2001 · Read full review
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Shame about the customer service

Advantages: competitive premium
Disadvantages: poor service

...me to the offices of Endsleigh a couple of years ago where I was pleasantly surprised by my quote - so took up a policy with them. Big mistake. Then began a year of cover notes and policies just not arriving. At one point it got so bad I was fined because I couldn't buy a tax disc because these people wouldn't send me a cover note for a period that I'd paid for and been covered for. I have no way of knowing whether it was the fault of the local office ...

ali99 07.08.2000 (17.11.2000) · Read full review
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I rather take the bus

Advantages: Quick and simple
Disadvantages: Outrageous premiums

Admittedly, Endsleigh was amongst the cheapest when I looked for my first insurance about 15 months ago. Still - what I actually paid was kinda over the top. I was 28 then, was driving motorbikes and cars for about 13 years - but that didn't count, since I only moved to the U.K. about 2½ years ago and exchanged my D/L for a british one. And because I never had a car insured in the U.K. I didn't have any no-claims-bonus either. So I insured a G-Reg ...
...made me kinda wonder how Endsleigh could possibly come up with £3000! I don't know if Endsleigh also sell mortgages - maybe they were gonna sell me a second mortgage to pay for my car insurance, but I sure ain't gonna wait around to find out. As far as I'm concerned - I'm through with Endsleigh. My Xantia is now insured with Royal and Sun Alliance for £950 p/a fully comp - and I did the whole thing over the phone (paying by credit card) and they ...

saxon 17.02.2001 · Read full review
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Endleigh Car Insurance

Advantages: Competative Pricing
Disadvantages: Poor Customer Service

...told me that it would cost £50 to cancel, which was dearer than it would be to keep the policy going until the end. Ridiculous! On the plus side, Endsleigh are one of the cheapest around and if you contact them by email, you get a fairly speedy response. ...

phils1982 08.05.2009 · Read full review
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Endsleigh Endlessly.

Advantages: Very fast service
Disadvantages: Bad service, dont give all financial figures upfront, poor customer service, too pushy.

...£100 cheaper. This guy at Endsleigh then says they might be able to reduce the premium...I had already asked for them to trim it down on the initial phone call...and the answer had been no...so I asked him how come suddenly I could get it cheaper? He replied because they would refer it to the underwriters and they could reduce it. Yeah right...he can do that now but not then? I said no thanks..I want the policy cancelled. He then gets snotty ...
...I did I suppose assume Endsleigh would notify the finance company..obviously not. Right now they owe me £92 they took as deposit or something, first day I took out the policy...thats Endsleigh, not the finance company. And I owe Endsleigh a pro-rata payment for the few days the insurance was in use. That means they still owe me about £30. I have some phone calls to make to bring this to a close.....however I dont hold out much hope as they appear ...

elliesgold 10.03.2005 · Read full review
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Web, Email and Telephone service

Advantages: None
Disadvantages: Porr web, telephone and email service. No really empowered customer service staff.

...prices of my existing provider. Endsleigh came up in my search and I had a very favourable impression from my "Travel" Insurance of last year. I tried filling in the detailed quotation but came across a few problems with filling in the quotation form. A duplication of entry of my address and then a complete stop with looking up my car from the registration number. I abandoned the task and renewed with my original company. However, I have subsequently ...
...you. The email quote contains a web link for further information - that link asks for the quotation reference - but that is not in the email. First fruitless exercise for me and faulty process for you. Having renewed my Motor Insurance, I took out the renewal notice addressed to me on the 11th August inviting me to renew my insurance MUL 7636368 - the very thing that had so impressed me last year about Endsleigh. The letter said I could do this ...

davidvwood 30.08.2008 · Read full review
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long time Endsleigh customer!

Advantages: Service, nothing is too much trouble
Disadvantages: none yet

I have been with Endsleigh for quite some time now (probably around 5 years!) either through sheer bone-idleness, apathy and just a general feeling that all insurance companies are pretty much the same. They have always given me competitive quotes which obviously I have accepted and continued with them. My car insurance was due for renewel recently, and partly due to the credit crunch and a distinct lack of money (why has everything gone up!?!?!) ...
...around, or I loose them! Endsleigh have always been there to help, they have always been able to print out a cover note for me to prove my insurance status at any branch I have ever visited. The service both on the phone, and in their branches have always been second to none (some have even offered me a coffee!). In summary I would heartily recommend them, just give them a call when it's time for renewal and I am sure that you will find the same ...

archaic73 04.01.2009 · Read full review
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Use it

Advantages: cheap
Disadvantages: none

...for quotes and came across endsleigh insurance which specialise in motor cover for those who are students. At first I was quite taken aback as normally I am used todealing with the likes of the aa, but at once was made to feel comfortable and at once, thelady managed to get me a very reasonable quote for my vehicle. Thisis obviously one of the main features, they are so competive. In additon, i found that they provided me with additional insurance ...

AdonisC 13.03.2001 · Read full review
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Friendly but efficient?

Advantages: Friendly, and sometimes cheap insurance for a standard car.
Disadvantages: Takes them time to do anything and are bad at returning money on cancelled policies.

There is a branch of Endsleigh Insurance on the university campus where I work, and I have allways found the staff friendly and happy to help, allthough there service is not as good as thier friendliness. After taking out insurance it took them 3 months to send the certificate, then later when the insurance was cancelled they did not seem in much of a hurry to return the money owed. Three weeks after cancelling the policy the head office was unaware ...
...have told them to forget it. In the end they did get some quotes and they were very high. So if you have a modified car, do not bother with Endsleigh Insurance. They might be friendly but unfortunaty they are not as efficient as one would hope. ...

ergot 11.07.2000 · Read full review
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1-15 of 36 reviews

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