Europ Assistance

I applied to join Europassist in Oct 2000 a few weeks before a charity drive to Italy to raise money for childrens charities. I was assured that my pack would arrive before my departure, but 1 week before I left it had not arrived so I phoned them. They informed me that the person who had taken my credit card details had undercharged me by 5 pence and so my cover had not been set up, although no one had called me to tell me this. I paid the extra 5p and was again assured that my pack would be with me before I left. One day before departure it still had not arrived and so I called again, to be ... more

Absolutely terrible company. Steer clear from any policy provided by or underwritten by this company at any cost. My partner and I took out a policy underwritten by Europ Assistance this summer to cover our round the world trip. Unfortunately, just after leaving (1 week after) the UK, we had to return as my father was taken into intensive care. 3 weeks after this, we submitted our claim form, supported by exhaustive documentation. 4 months later, and we are no further on - stupid information requests (repeating earlier requests), claim handled by multiple processors, rude staff on the phones ... more

I have used EuropAssist for several years now and am a loyal customer mainly due to thier low price. I have used the services of the breakdown cover on several occasions, once in another European country. They were very helpful and understanding. When i have used their cover here in the UK, they have always been professional and prompt in dealing with my car breakdown problems. They send out high quality local mechanics who seem to be able to fix the problem roadside. The information they send to customers is clear and unambiguous. They give you a customer call number for both breakdown ... more

I thought that by taking out both Breakdown cover AND Medical Insurance with this lot, I'd get a 'joined up' service if I needed it. WRONG! My family and I were left stranded in France after an accident when they refused to cover us on either our breakdown insurance or our accident insurance. They were very efficient at taking the money when we took out the policies, but when we made a claim we were met by confusion, misinformation, broken promises, missed phone calls and a host of communication problems that turned a bad situation into a total nightmare. The delays and confusion we ... more

Used this product for the first time this year.. normally i use others.. Unfortunately I had a loss the day I was leaving and was not able to report this to the police . I would have missed both my flights back to the Uk. I contacted Europ assist on the day of my return and several times after and they gave me a long story. Contacted the agent Oinc.com and they didn't even have a contact number for them. To cut a long story short, they would look for any excuse not to pay.. you can prove and prove but they will find an excuse to reject your claim. They insist I needed to report the loss to the ... more

Insure and Go (shop front) and Europ assistance (underwriters) are not regulated by the same rules that motor traffic insurance is. In a motor accident if a passenger fails to wear a seat belt they may lose a portion of a claim due to recognition of their negligence. This would be a small percentage with the most in unusal circumstances being 50% disallowed as I understand. Also under road traffic law if the driver made a mistake, such as overloading the car as in our case or drink driving or failing to keep their car safe under road traffic law this would be solely the drivers responsibility ... more