Advantages: cheap Disadvantages: worthless, and a waste of money
...to the Uk. I contacted Europ assist on the day of my return and several times after and they gave me a long story. Contacted the agent Oinc.com and they didn't even have a contact number for them. To cut a long story short, they would look for any excuse not to pay.. you can prove and prove but they will find an excuse to reject your claim. They insist I needed to report the loss to the tour operator, the police or the hotel. Well my only option ...
Zen12345 14.11.2009
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Review of Europ Assistance
I applied to join Europassist in Oct 2000 a few weeks before a charity drive to Italy to raise money for childrens charities. I was assured that my pack would arrive before my departure, but 1 week before I left it had not arrived so I phoned them. They informed me that the person who had taken my credit card details had undercharged me by 5 pence and so my cover had not been set up, although no one had called me to tell me this. I paid the extra ... ...with me before I left. One day before departure it still had not arrived and so I called again, to be told they had my address wrong, this was corrected and I was given a number and contact telephone numbers for my trip. Whilst abroad in my Mini my clutch went, Europassist sent someone to us after leaving us on hold for over 20mins and they took us to a closed garage and left. I eventually got my clutch fixed privately and continued. The second time ...
Byrney 21.08.2001
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Ciao members have rated this review on average: helpful Review of Europ Assistance
Advantages: None whatsoever Disadvantages: Terrible service, massively long claim response time, rude, unhelpful
...out a policy underwritten by Europ Assistance this summer to cover our round the world trip. Unfortunately, just after leaving (1 week after) the UK, we had to return as my father was taken into intensive care. 3 weeks after this, we submitted our claim form, supported by exhaustive documentation. 4 months later, and we are no further on - stupid information requests (repeating earlier requests), claim handled by multiple processors, rude staff on ... ...and avoidance tactics, we got a solicitor involved. You would think that would have greased the bearings a little. No. They put the solicitor on indefinite hold, hang up on him etc. etc. We're giving it one more week before taking actual legal action or going to the ombudsman. Steer well clear. Would give 0 stars if possible. ...
abadr 26.11.2008
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Ciao members have rated this review on average: helpful Review of Europ Assistance
Advantages: very comprehensive price Disadvantages: internet purchase only
I have used EuropAssist for several years now and am a loyal customer mainly due to thier low price. I have used the services of the breakdown cover on several occasions, once in another European country. They were very helpful and understanding. When i have used their cover here in the UK, they have always been professional and prompt in dealing with my car breakdown problems. They send out high quality local mechanics who seem to be able to fix ...
Na2004 12.08.2004
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Ciao members have rated this review on average: helpful Review of Europ Assistance
Advantages: cheap Disadvantages: No chance of claiming in line with other regulated insurances, certainly in our case
...and Go (shop front) and Europ assistance (underwriters) are not regulated by the same rules that motor traffic insurance is. In a motor accident if a passenger fails to wear a seat belt they may lose a portion of a claim due to recognition of their negligence. This would be a small percentage with the most in unusal circumstances being 50% disallowed as I understand. Also under road traffic law if the driver made a mistake, such as overloading the ... ...blamed on the passengers as Europ Assistance have. Europ assistance have small print which enables them to exclude any claim where they consider the claimant to have put themselves at risk despite the fact that the law will insist on cover in terms of motor insurance. They were asked if they would cover despite this clause and claim back from the car insurers in our instance. They refused and also told us there was no hope of claiming against the ...
jonmaine 24.08.2009
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Ciao members have rated this review on average: somewhat helpful Review of Europ Assistance
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