Rating Summary

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Detailed rating

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1-4 of 4 reviews Show most helpful reviews first Newest first


Community Level 8SusanLesley


Excellent service - can't fault First Direct!

AdvantagesEasy to set up, easy to repay by DD

DisadvantagesNone for me

"...have been a customer of First Direct bank ever since they started and I honestly cannot fault them. Incidentally they came top in the survey done by Watchdog so I'm obviously not the only one who thinks so! When we decided to buy our cottage last year we thought that we would be able to sell our house quite easily. Sadly this wasn't the case and because of the credit crunch we still own both properties although we have got tenants in the house ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 3tehuti


helpful quick service

Advantageshelpful people, done by telephone or Internet at any hour of day or night

Disadvantagesnone that I can identify

"...FD customer since the bank first appeared, mainly because I liked the idea of dealing with my finances over the telephone (and now through the Internet). I've had a personal loan with FD for about 6 years now. I originally borrowed a sum of money to pay for a bathroom conversion, and renegotiated it halfway through in order to get cash for a loft conversion. Both times, I set up the loan over the phone. I remember the first time round I did it ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1IanGair


Things just keep getting better

AdvantagesFast, competitive

DisadvantagesHave to be an exisitng borrower - I think

"...am now on my fourth First Direct loan. This is about FD loans (with a few asides about the full service)I could write one about the banking service some other time. No, I'm not a loan junkie - I've just needed to increase my cash lines and/or consolidate my credit cards several times over the last few years (oh and get married for a 2nd time!) I also want our kids to get further education etc etc The best part has been that, although ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1calliston


First Direct - First for... well most things!

AdvantagesEfficient, friendly and experienced service


"I'm a First Direct customer and have been for years. I started off as a current acount holder and then needed a loan to help pay for some windows a few years back. After moving a month ago we needed a new car and were a small amount short so I called up and requested an extension to my loan. I needed to pay off the first one and set up a new one, but it was done over the phone with no trouble. The lady I spoke to was very helpful, making sure I was ..." Read review

Ciao members have rated this review on average: somewhat helpful

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