First Direct

Community images

  • First Direct

Reviews - First Direct

> Show product information

Additional Charges
Competitiveness of A...
Ease of Application
Product package
Quality of Customer ...

User reviews

Filter by
Review type
  • Diamond reviews (2)
  • Quick reviews (1)
  • standard reviews (135)
Product rating
  • (89)
  • (21)
  • (3)
  • (9)
  • (14)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Excellent

ProEasy application, excellent customer service, func...

ConsSavings rates not overly rewarding, HSBC branches ...

Who am I? While I am young I have banked with every major high street bank in the country and I work for one of First Direct's competitors (no names of course). I have been in the finance industry since I left school at 16 and haven't looked back. I do not operate within overdrafts however I have...

> Read review

Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

Did you find this review helpful? Yes 0

Super

“It's good to come first”

published 13/10/2005

Prospeak to a real person

Conscharges on overdraft

The competition for our banking business is not always as competitive as it should be, mainly because of customer inertia which results in many of us staying with the same bank. The main banks enjoy this as it helps them maintain market share. For many banks the current account is a loss leader...

> Read review

Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

Did you find this review helpful? Yes 0

Excellent

ProExcellent customer service

ConsLow interest rate

I know that I have written a reviews recently about First Direct (a division of HSBC Bank plc) and their products and facilities and 'no', I do not work for them and am not on any commission! However, I would be delighted to work for them as I think they are absolutely first class..... After 30...

> Read review

Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

Did you find this review helpful? Yes 0

Excellent

ProSuperb service, friendly staff, access via phone, ...

Consnone whatsoever

I joined First Direct about 2 years ago. I had just graduated and was fed up with my current bank (NatWest) who did not seem to do ANYTHING to make life easier for me, the customer. My other half recommended FD to me, and at first I was a bit dubious about a bank where you couldn't actually go...

> Read review

Did you find this review helpful? Yes 0

Excellent

ProExcellent first class service, fast response, high...

Consnone really (interest rates for internet could be ...

I have been banking with First Direct, a division of HSBC Bank since 1995. With 7 years experience with this bank I would like to put forward my opinion of their internet banking and service. First direct was one of the first telephone banking services introduced in the UK in the late...

> Read review

Did you find this review helpful? Yes 0

Excellent

“A Financial Clout”

published 29/05/2003

ProGood Service, Easy to use website

ConsNone so far

I'dt bought a new car, the majority of the money came from a great loan company called granny loves me inc who offered me several thousand with little interest and no real re-payment terms. of course this loan was pretty exclusive but i needed an acount to put money aside and just keep it there...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Best bank.com available”

published 08/02/2001

ProBest Internet Bank available

ConsSite can be slow

First Direct was the first bank ever to launch in the UK that was entirely telephone based. This was almost eleven years ago and they have since gone from strength to strength. Starting of with only a 24-hour telephone banking operation that offered every banking service available. First Direct...

> Read review

Did you find this review helpful? Yes 0

Excellent

“The first and best”

published 10/02/2001

ProExecellent customer service 24/7, good interest ra...

ConsI can't think of any!!

10 years ago, First Direct were the first bank with no branches. With no branches, they were able to offer their customers very good interest and a new perspective on banking. I needed a change 10 years ago, so I joined them when they launched. 10 years on, I'm still with them. Today they're...

> Read review

Did you find this review helpful? Yes 0

Excellent

Pro24/7 Helpful Customer Service, text message bankin...

ConsCharge high fees for unauthorised items, no branch...

I decided to transfer my current account about 18 months ago as I had decided enough was enough with the service I was receiving from Barclays. My biggest problem had to be 1 of two things I thought, firstly which bank? Secondly, would it go smoothly? After looking up all of the usual High Street...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Mobile Phone Banking”

published 16/03/2001

Proyou know exactly what is happening and wehn

Consnone found yet...

I have banked with First Direct for about 5 or 6 years now, in fact ever since they wrote to me and offered me £15.00 to open an account (I'm easily bought obviously!) Anyway, I have had no problems with them at all, they give you a free overdraft of £250 which I sometimes have to use and on...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Banking the easy way”

published 13/07/2001

ProEfficient, quick, easy to use, free access

ConsNone at all

I have been a customer of First Direct ever since they first began trading offering a telephone banking service, and I have always been a satisfied customer. About two years ago First Direct decided to go on line and offered their customers the opportunity of PC banking. The unfortunate thing...

> Read review

Did you find this review helpful? Yes 0

Super

“A Better Bank Than Most”

published 24/05/2001

Pro24 Hours A Day, You Talk To A Human Voice, They Ge...

ConsPayins By Post, No Branches, Failure Of Technology

I first heard about First Direct from my boyfriend. He'd moved away to University and was having trouble doing his Banking because his account was with the Midland (now HSBC) and he hadn't realised they had hardly any branches in Scotland. The Midland had written to him saying that they were...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Top Bank”

published 21/11/2008

ProGreat service, Speak to Real People

ConsNone

After moving banks 6 months ago to the Halifax I wasn't overly happy. I had heard good things about First Direct so looked at their website. They were offering (and still are) £100 for moving your account over to them and another £100 if you decide you're not happy with them and want to leave...

> Read review

Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

Did you find this review helpful? Yes 0

Excellent

“the best by far”

published 03/02/2003

ProAlways a friendly voice on the phone

Consno face to a name

What a refreshing change to the way banks thing about there customers. Having banked with Lloyds in the past I have been used to the way banks treat you as a number and account balance, What a refreshing change it was to actually speak to some one who treats you as a person. The bank account pays...

> Read review

Did you find this review helpful? Yes 0

Excellent

“The best service”

published 07/04/2003

ProBrilliant customer service, reasonable interest ra...

ConsNothing to mention

I must say their customer service and range of products has been brilliant. In the early days of online banking there was a frustrating long wait while First Direct set up their Internet Banking service, but the facility is now running smoothly, and offers me access to my latest balance and...

> Read review

Did you find this review helpful? Yes 0