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Reviews - First Direct

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Super

“It's good to come first”

published 13/10/2005

speak to a real person

charges on overdraft

The competition for our banking business is not always as competitive as it should be, mainly because of customer inertia which results in many of us staying with the same bank. The main banks enjoy this as it helps them maintain market share. For many banks the current account is a loss leader...

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Excellent

Excellent customer service

Low interest rate

I know that I have written a reviews recently about First Direct (a division of HSBC Bank plc) and their products and facilities and 'no', I do not work for them and am not on any commission! However, I would be delighted to work for them as I think they are absolutely first class..... After 30...

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Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

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Excellent

Superb service, friendly staff, access via phone, ...

none whatsoever

I joined First Direct about 2 years ago. I had just graduated and was fed up with my current bank (NatWest) who did not seem to do ANYTHING to make life easier for me, the customer. My other half recommended FD to me, and at first I was a bit dubious about a bank where you couldn't actually go...

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Excellent

Excellent first class service, fast response, high...

none really (interest rates for internet could be ...

I have been banking with First Direct, a division of HSBC Bank since 1995. With 7 years experience with this bank I would like to put forward my opinion of their internet banking and service. First direct was one of the first telephone banking services introduced in the UK in the late...

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Excellent

“A Financial Clout”

published 29/05/2003

Good Service, Easy to use website

None so far

I'dt bought a new car, the majority of the money came from a great loan company called granny loves me inc who offered me several thousand with little interest and no real re-payment terms. of course this loan was pretty exclusive but i needed an acount to put money aside and just keep it there...

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Excellent

“Best bank.com available”

published 08/02/2001

Best Internet Bank available

Site can be slow

First Direct was the first bank ever to launch in the UK that was entirely telephone based. This was almost eleven years ago and they have since gone from strength to strength. Starting of with only a 24-hour telephone banking operation that offered every banking service available. First Direct...

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Excellent

“The first and best”

published 10/02/2001

Execellent customer service 24/7, good interest ra...

I can't think of any!!

10 years ago, First Direct were the first bank with no branches. With no branches, they were able to offer their customers very good interest and a new perspective on banking. I needed a change 10 years ago, so I joined them when they launched. 10 years on, I'm still with them. Today they're...

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Excellent

24/7 Helpful Customer Service, text message bankin...

Charge high fees for unauthorised items, no branch...

I decided to transfer my current account about 18 months ago as I had decided enough was enough with the service I was receiving from Barclays. My biggest problem had to be 1 of two things I thought, firstly which bank? Secondly, would it go smoothly? After looking up all of the usual High Street...

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Excellent

“Mobile Phone Banking”

published 16/03/2001

you know exactly what is happening and wehn

none found yet...

I have banked with First Direct for about 5 or 6 years now, in fact ever since they wrote to me and offered me £15.00 to open an account (I'm easily bought obviously!) Anyway, I have had no problems with them at all, they give you a free overdraft of £250 which I sometimes have to use and on...

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Excellent

“Banking the easy way”

published 13/07/2001

Efficient, quick, easy to use, free access

None at all

I have been a customer of First Direct ever since they first began trading offering a telephone banking service, and I have always been a satisfied customer. About two years ago First Direct decided to go on line and offered their customers the opportunity of PC banking. The unfortunate thing...

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Super

“A Better Bank Than Most”

published 24/05/2001

24 Hours A Day, You Talk To A Human Voice, They Ge...

Payins By Post, No Branches, Failure Of Technology

I first heard about First Direct from my boyfriend. He'd moved away to University and was having trouble doing his Banking because his account was with the Midland (now HSBC) and he hadn't realised they had hardly any branches in Scotland. The Midland had written to him saying that they were...

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Excellent

“Top Bank”

published 21/11/2008

Great service, Speak to Real People

None

After moving banks 6 months ago to the Halifax I wasn't overly happy. I had heard good things about First Direct so looked at their website. They were offering (and still are) £100 for moving your account over to them and another £100 if you decide you're not happy with them and want to leave...

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Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

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Excellent

“the best by far”

published 03/02/2003

Always a friendly voice on the phone

no face to a name

What a refreshing change to the way banks thing about there customers. Having banked with Lloyds in the past I have been used to the way banks treat you as a number and account balance, What a refreshing change it was to actually speak to some one who treats you as a person. The bank account pays...

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Excellent

“The best service”

published 07/04/2003

Brilliant customer service, reasonable interest ra...

Nothing to mention

I must say their customer service and range of products has been brilliant. In the early days of online banking there was a frustrating long wait while First Direct set up their Internet Banking service, but the facility is now running smoothly, and offers me access to my latest balance and...

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Excellent

Reliable, Friendly service, Ultra convenient

None that I can think of

I changed my bank account to First Direct in 1994 and haven't looked back. Worrying about driving into town and battling through the madding crowd and the rain to reach a bank before it closes and then queuing to carry out my business in earshot of everybody else are distant memories. For the...

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