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Diamond reviews (2)

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1-15 of 135 reviews Show most helpful reviews first Newest first

 

It's good to come first

Advantagesspeak to a real person

Disadvantagescharges on overdraft

"...the balance of your account. With First Direct I get none of this inconvenience. I can still use a branch if I want to but now I can choose from any one of the HSBC branches (first direct are part of the HSBC group) importantly I get access to the best telephone service I have ever come across. The operators are extremely pleasant and most importantly efficient. It is not often that you feel like you are being treated as an individual but with ..." Read review
13.10.2005

Ciao members have rated this review on average: very helpful

Community Level 3Krazikas

Krazikas

First Direct - Banking Heaven

AdvantagesExcellent customer service

DisadvantagesLow interest rate

"...written a reviews recently about First Direct (a division of HSBC Bank plc) and their products and facilities and 'no', I do not work for them and am not on any commission! However, I would be delighted to work for them as I think they are absolutely first class..... After 30 years of banking with the Halifax I moved to First Direct for my banking. The reason I moved was because I took out a mortgage with First Direct and one of the conditions ..." Read review
14.06.2009

Ciao members have rated this review on average: very helpful

Community Level 2garbadine

garbadine

The First bank who meets my needs!

AdvantagesSuperb service, friendly staff, access via phone, internet, email, text message whenever you need it

Disadvantagesnone whatsoever

"I joined First Direct about 2 years ago. I had just graduated and was fed up with my current bank (NatWest) who did not seem to do ANYTHING to make life easier for me, the customer. My other half recommended FD to me, and at first I was a bit dubious about a bank where you couldn't actually go into a branch and see anyone. However, I have to say that First Direct have been fantastic from the word 'go'. Because of the hours I work, and where ..." Read review
11.06.2004

Ciao members have rated this review on average: very helpful

Community Level 7Connoisseu...

Connoisseur_Haggler1

The Ultimate FIRST CLASS service Diamond review

AdvantagesExcellent first class service, fast response, high security, can bank via PC, internet, mobile phone & telephone 24 hours a day

Disadvantagesnone really (interest rates for internet could be higher..though they aren’t bad)

" I have been banking with First Direct, a division of HSBC Bank since 1995. With 7 years experience with this bank I would like to put forward my opinion of their internet banking and service. First direct was one of the first telephone banking services introduced in the UK in the late 1980’s; offering 24/7 access to your bank account; something quite unheard of at that time! So, when First Direct made the revolutionary move and launched their ..." Read review
24.02.2002

Ciao members have rated this review on average: very helpful

Community Level 5Andy0304

Andy0304

The First Nearly Perfect Bank??

Advantages24/7 Helpful Customer Service, text message banking, online banking

DisadvantagesCharge high fees for unauthorised items, no branches

"...have I ever heard of First Direct. I had seen some of their adverts on TV but to be honest never paid much attention. As I had got no where with the other banks, it had to be worth a look at least. Knowing that they were an online bank they obviously had a website so I set about finding it. Easy enough (www.firstdirect.com). I sat and looked through all of the information on their site which gave me everything I wanted to know so I requested an ..." Read review
07.10.2004

Ciao members have rated this review on average: very helpful

Community Level 8SusanLesley

SusanLesley

Banking the easy way

AdvantagesEfficient, quick, easy to use, free access

DisadvantagesNone at all

"...have been a customer of First Direct ever since they first began trading offering a telephone banking service, and I have always been a satisfied customer. About two years ago First Direct decided to go on line and offered their customers the opportunity of PC banking. The unfortunate thing about this was that you had to load the software, provided by First Direct, from a disk onto your PC and then use it via a high cost telephone call whether ..." Read review
13.07.2001

Ciao members have rated this review on average: very helpful

Community Level 5thethirdeye

thethirdeye

black and white is still in fashion Diamond review

Advantagesease of access, great customer service

Disadvantageslow interest paid on cheque account

"...this facility, I switched to first direct on the recommendation of a friend who, like me, worked long hours and wanted to be able to organise the payment of bills at any time of day. On the rare occasions when I need to deposit a cheque, I do go into a branch of HSBC (of which first direct are a division), and I usually have to queue, but I would rather do this than bank the cheque by post. Other than these isolated occurrences, banking and I have ..." Read review
18.12.2002

Ciao members have rated this review on average: very helpful

Community Level 5coleecip

coleecip

NOT A SINGLE PROBLEM EVER WITH THEM!!!

AdvantagesInstant human contact / proactive

DisadvantagesNone - in my experience

"First a snapshot of the bank - 1) Owned by HSBC and created just after the merger of Midland and HSBC (not High Street Bank Company) freed up funds 2) Available on the phone instantly - no button pressing options / no holding (OK very rarely I have been put on hold) and in HSBC branches 3) 1.7% interest (to date) on balances - the first bank to offer higher than 0.01% on current accounts 4) Internet very easy to use - can manage accounts ..." Read review
09.05.2006

Ciao members have rated this review on average: very helpful

Community Level 5MadeinScot...

MadeinScotland

My Bank Account in Plain English

AdvantagesVery easy to use, accessible and friendly efficient service

DisadvantagesNo actual branches and can give steep charges if you are not careful

"...to understand. I decided to join First Direct in 1998, when it first opened its virtual doors (if you look at their postcode you will see its LS98, Leeds 1998 – cool, isn’t it) They are probably based in the middle of nowhere in a huge warehouse and they got to choose their own postcode! Well I was looking for an easy to access bank, I am also at the Bank of Scotland, but living in Oxford at the time it’s quite hard to find a branch round there ..." Read review
10.12.2002

Ciao members have rated this review on average: very helpful

Community Level 2mickfleet

mickfleet

A bank well worth considering.

AdvantagesReliable, Friendly service, Ultra convenient

DisadvantagesNone that I can think of

"...changed my bank account to First Direct in 1994 and haven't looked back. Worrying about driving into town and battling through the madding crowd and the rain to reach a bank before it closes and then queuing to carry out my business in earshot of everybody else are distant memories. For the past nine years banking has been a pleasure. Up until 1999 my banking was done over the phone any time day or night, 365 days a year. When you have ..." Read review
02.02.2003

Ciao members have rated this review on average: very helpful

A Financial Clout

AdvantagesGood Service, Easy to use website

DisadvantagesNone so far

"...money that tempted me to first direct. i has a leaflet come through with some mail that offered me £35 for opening an account with first direct. of course i was hunting high and low for the terms and conditions, looking for the catch but i was surprised to find that there wasn't one. the only stipulation was that i had to have a balance in the account by a certain date, that wasn't a problem. so i logged on the website and filled out an online ..." Read review
29.05.2003

Ciao members have rated this review on average: very helpful

Community Level 4mynameisrui

mynameisrui

Top Bank

AdvantagesGreat service, Speak to Real People

DisadvantagesNone

"...had heard good things about First Direct so looked at their website. They were offering (and still are) £100 for moving your account over to them and another £100 if you decide you're not happy with them and want to leave. This got me interested… History First Direct is a division of HSBC and was set up back in 1989 with a headquarters in Leeds which is where it has remained since then. It was originally part of Midland Bank but when that was ..." Read review
21.11.2008

Ciao members have rated this review on average: very helpful

Community Level 1Dezza_9

Dezza_9

the best by far

AdvantagesAlways a friendly voice on the phone

Disadvantagesno face to a name

"...and wap/text banking side of first direct is also a great asset my mobile tells me if I am getting close to my overdraft mark as I have a low level limit in place. A txt warns me of the account balance and the transactions that have passed though the account that day. So a quick phone call and transfer of money and the charges are avoided and it's free the pay to keep me informed of my accounts balance, The internet site is also great to use with ..." Read review
03.02.2003

Ciao members have rated this review on average: very helpful

Community Level 5Squidget

Squidget

Best bank.com available

AdvantagesBest Internet Bank available

DisadvantagesSite can be slow

"First Direct was the first bank ever to launch in the UK that was entirely telephone based. This was almost eleven years ago and they have since gone from strength to strength. Starting of with only a 24-hour telephone banking operation that offered every banking service available. First Direct is a member of Hong Kong Shanghai Banking Corporation (HSBC) Group and has followed on in their success. HSBC is the biggest bank in the world and the success ..." Read review
08.02.2001

Ciao members have rated this review on average: very helpful

A Better Bank Than Most

Advantages24 Hours A Day, You Talk To A Human Voice, They Get Things Done

DisadvantagesPayins By Post, No Branches, Failure Of Technology

"I first heard about First Direct from my boyfriend. He'd moved away to University and was having trouble doing his Banking because his account was with the Midland (now HSBC) and he hadn't realised they had hardly any branches in Scotland. The Midland had written to him saying that they were closing his old branch in Forest Hill in London, and moving customers to other branches nearby. But they had noticed he lived in Scotland and wondered if he'd ..." Read review
24.05.2001

Ciao members have rated this review on average: very helpful



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