Advantages: Excellent roduct Disadvantages: Very poor delivery service and customer relations in my experience
The 'fast, free delivery' quoted on their website could be taken with a pinch of salt.
I ordered a treadmill which was in stock, but still took 16 days to get to my door.
When I enquired as to the status of my order after 13 days I was told quite abruptly that a treadmill was 'heavy'!? What a strange answer. After it was shipped to the local distribution centre it still took a week to be delivered.
When ordering this item I was told delivery would ...
Steve7098 14.10.2009
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I made the mistake of ordering from Fitness Superstore purely based on their low price and free delivery what a mistake ordered a treadmill £800 on the 24th April today is the 8th May still waiting for the courier XDP Home Drop to call me to arrange delivery
The courier XDP Home Drop have had the treadmill at one of their depots since the 28th April clearly another courier company that can't be bothered to do what their paid to do
Trying to get ... ...miss mostly your told by the pre recorded voice to leave a message and contact details and somebody will call you back I find the best way to get through is to just keep redialling eventually you get through to someone Update:
Phone Fitness Superstore on 8th May asked why my order had not been delivered was told the courier company had up to 10 days to deliver my order I said if my order was not delivered by Monday I was cancelling the woman on ...
chewyleopard 08.05.2009 (04.06.2009)
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Ciao members have rated this review on average: somewhat helpful Review of Fitness-superstore.co.uk
Advantages: Great machine and FS has a great website.great products.cheap.good Customer Service and delivery!! Disadvantages: nil
I decided to purchase a Tunturi c30 elliptical cross trainer from Fitness-Superstore and this really is the king of crosstrainers so if you have the money go for it. I am 17 stone man, so I am by no means small. I have purchased a few home crosstrainer in the past and I tend to give them a real beasting as you would in a real gym but they simply fell apart. This machine is well built strong and can take 135kg or 23 stone and has survived me! lol, ... ...quiet and I mean quiet!!. Tunturi are simple the best when it comes to cardio equipment so DO NOT waste your hard earned money on anything else, you will be dissapointed!! The machine speaks for it's self and I don't really need to say anymore about it.
I have noticed a few comments below about delivery from this company and at this point I feel I have to stand up for them. Firstly you will not find a better site on the net for buying high quaility ...
colinHenderson 04.06.2009
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i will be ordering from them again, great service. After speaking with lee a sales rep at bodypower i was advised to go for a tunturi t80 treadmill, i must admit i was a bit dubious because of the cost. anyway, after trying the machine at the store i decided to buy the showroom model, i took it away with me and love it - lost 5 pounds so far, grea t treadmill ...
brinsurgof 09.03.2009
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I decided to buy a home gym system and visited fitness superstore in their surrey store, very glad I did. I had my heart set on a York gym but instead I purchased a powerline gym. It arrived the next week and I also had it installed by them, in my opinion a great product and a great company, A++ ...
jeniwilling 24.02.2009
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WARNING- DO NOT USE ONLINESHOP !
Purchased a reebok i- bike from fitness superstore. the bike is faultless, but thats down to reebok !
i payed extra for next day delivery, item received 3 days later, contacted fitness superstore numerous times to find out delivery status, everytime NO response!
I asked them for a refund on my next day delivery charge, again NO response.
they maybe the cheapest, but when you pay for next day delivery , and then arrange for someone to stay home to sign for it, and it dont turn up, very frustrating !!!
i would advise anyone , to pay that liitle bit more from a reputable companyi ie, argos !! ...
eddyboylip 09.01.2009
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just thought i would share my experience with fitness superstore, i ordered a reebok i run from them and it arrived on time. as for the customer service it was second to none, i spoke with a gentleman on the phone who answered all my questions.
I would definitely purchase from them in the future, hope this helps ...
carolinereeve 23.10.2008
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I would strongly advise against using Fitness Superstore. Although they are the cheapest I could find, I believe they can do this by having no customer service at all.
I ordered over 2 weeks ago and I'm still waiting, I have only just been told it may take up to another 2 weeks, even though the tracking numbers shows it as sitting in the depot for over a week. No answers on their customer service number and no reply to messages to either them or the delivery people XDP homedrop who are as useless as they are.
If I had the chance I would go back and pay the extra £50 for Argos or Tesco as at least I know I will get the items I've ordered. ...
timglark 01.09.2008
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i ordered a trampoline with a cover from bodypower superstore, it arrived on time as promised by customer services. i would purchase from bodypower in the future ...
charleswillis 29.05.2008
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I found their website and decided to order a 308 exercise cycle to use in my spare bedroom, the item arrived within the delivery time quoted and I couldn't be happier. Just need to start using it now and loose some weight for summer time. I would recommend bodypower to anyone ...
audry274 30.04.2008
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Nina
Bodypower Sports apologises for the confusion but we have been unable to find the order you placed on our system. We emailed you on the 3rd Jan 2008 explaining that we could not find the order and to get in touch with us, unfortunately we did not receive a reply from you. if you have any queries please don't hesitate to contact us.
Kind Regards
Fitness Superstore ...
bodypowersports100 10.04.2008
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i can't say i dont like it or not because i order it back in oct. hoping to get it by christmas and not yet received or gotten an email on the status of my order so what can i say about something that i have never receieved yet. please email me a ninalow1@yahoo.com and tell me why i have not receieved my order yet, and if you can not fill this order please email me and let me know. thank u ninalow ...
NINALOW1 06.01.2008 (28.12.2007)
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