Advantages: Innovative Disadvantages: Patchy service
...to boast "Within five months Freeserve had opened one million customer accounts and became the clear market leader, revolutionising the home Internet access market in the UK. On 2 August 1999, after only ten months of operation, Freeserve was listed on the London Stock Exchange and Nasdaq, with Dixons continuing to own approximately 80% of Freeserve. The IPO allocated to institutional and retail investors 153,043,478 shares, of which 90,000,000 were ... ...shares to cover over-allotments. The Freeserve Offering was over 30 times subscribed, with more than 50,000 applicants for shares in the UK retail offering. At the Offer price of 150 pence per share Freeserve was valued at £1.51 billion."
Clearly the numbers game is a critical one for them and they like boasting of how successful they have been as an organisation, but for months there was suspicion about whether the Freeserve business model could ...
dave27 27.11.2001
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Ummm, errr, pass on that one! Disadvantages: Poor service
...NTL.
Well, back then Freeserve had no monthly subscription fee but I had to pay local call charges and being newly addicted my phone bills were horrendous. The service cut off regularly – whether it was supposed to or not, I don’t know – and it was quite often engaged on my first connect attempts. Luckily I’m free of all that now.
Their website at the time was fairly simple and self-explanatory –sometimes I log into ... ...I used to use Freeserve chat in my newbie days but often found it slow or difficult to load, got thrown off regularly for no obvious reason and the functions were not very advanced – this still seemed to be the case the last time I looked (a few months ago).
Although I no longer use Freeserve as my main ISP I am forced to log in to their dial-up (and pay the call charge) once a month for at least a few seconds to enable my old Freeserve email ...
blurbubble 31.05.2001
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: 15mb free webspace, 3 sign-up options, unlimited email addresses, newsgroup access Disadvantages: the service disconnects you after 2 hours of being online
I’ve been using Freeserve as my ISP since soon after it was launched. It is very easy to get hold of and install - grab a CD from your local Dixons/Currys/PC World, and it comes with all the software you need, such as the latest version of Internet Explorer. Or alternatively, if you already have an internet connection, you can sign up at their website - http://www.freeserve.com. Incidentally, I still use the site as my homepage; it’s ... ...The basic membership that Freeserve offers is the No-Ties package; there’s no monthly fee but you have to pay for the calls you make on the 0845 number, but that’s just local rate anyway. I used to use this at my parents’ house and it’s okay if you’re not on the net all that much, but if you sit online then I’d advise you to try one of their other packages.
I live in London during uni term time though, and there ...
carys 04.08.2001
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Good Packages & Extras Disadvantages: Prices
...originally I was not with Freeserve but I have now come back to Freeserve as they provide one hell of a lot better service! Let us begin!
Packages:
Freeserve has 3 pay plans that gives you time on the Internet. They are: . Freeserve Anytime. Freeserve Anytime is £13.99 a month. Over the last few months this price has gone up by £1 but this is because they have recently installed more servers.. to cope! For your £13.99 You get unlimited time on ... ...in the day.
. Freeserve Hometime. Freeserve Hometime is £10.99 a month. With this package you get unlimited surfing time at evenings and on weekends. You get the normal benefits of a Freeserve membership and although you get unlimited surfing time at evenings and on weekends you can still access the Internet during the day. The only catch with Freeserve Hometime is that you have to be a BT Customer. And the billing will be on your phone bill. This ...
Roberts 20.04.2001 (21.04.2002)
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Ciao members have rated this review on average: very helpful Review of Freeserve
Freeserve is very higly rated in some ways it deserves credit in other ways it doesn't.
The website is great and has everythin you need from the web on one page.
The new unmetered service is unfair because it only provides for BT customers. The service isn't all that fast. It has the usual stuff from an isp- free webspace, email chat etc.
The website is too slow at peak times so beware!!
The help section needs to be more helpful and add new features ...
arifaslam 05.08.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Free Disadvantages: can run up quite a phone bill
Freeserve is a nice simple free isp, you simply pay for your phone calls and thats it. It was te first free isp that got heavily publisized when it came out in 99. Though the advertising bar in outlook express, and start up page in internet explorer can seem quite anoying, it is very simple to choose not to view them. On the whole, freeserve is good if you are not planning on using the internet much and using email, but if you like to surf for long ... ...no phone bill isp (freeserve offers its own free after 6 and at weekends for £5.99 a month, bt also offer the same deal for £9.99 a month, also with breathe.com you can make a one off payment of £50 and get 24/7 internet acsess totolly free, or you can inquire into spending £20 to get a box that ataches to your phone line to get totolly free 24/7 internet acsess but you have to use there phone company ...
wior85 20.07.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
I have used freeserve quite a lot at work, it's one of many ISP's my employer uses. For starters, I cannot understand why they are called FREEserve, they aren't free. You have to pay the cost of a local call to connect! I am sure the Trades Description Act prevents companies from using such titles.
Apart from the misleading name, I have noticed a great deal of problems with freeserve. Here are a few of them:
1) Account names: An account name is ... ...using signals. The signal's on freeserve seem to stop periodically for 10-15 seconds at a time. This is very frustrating, causing delays in websites responding or not opening at all.
Apart from these three problems I have found, there is one another really annoying thing. Once you have installed IE5 (internet explorer 5) from a freeserve disc, the home page is set to freeserve.net/com by default. fair enough, this is quite typical of ISP's to do ...
darrenloud 25.02.2001
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Substantial call savings without changing telcomms supplier Disadvantages: About to get dearer. Limited to 2 hours at a time, but you can always redial.
Having been a Freeserve user from fairly early on (an escapee from Compuserve - $9.95US for 5 hours a month??) I have found their service to be as good (or should that be as bad) as any other non-subscription ISP. Many ISP's are able to take advantage of BT Offpeak Surftime, and Freeserve is one of them. In three months of usage, I have used the equivalent of £90 worth of local off-peak call time, all for £18. Freeserve did start off with the good ... ...Then get back into the Freeserve site for signing up to the service, complete the on-line form with BT order number. If all goes well, and it did with me, within 48 hours, Freeserve e-mail you with the details of how to set up the service, which includes downloading some new Dial-Up Networking settings. Of course, if you try to activate the service before 6 p.m., you initially get engaged tone, but the software can be set to dial up a daytime 0845 ...
BNibbles 05.11.2000 (15.12.2000)
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: usually reliable; no access charge Disadvantages: don't use the ropey CD!
Freeserve started in a blaze of glory, failed to live up to the hype and is now rallying again. It's not back to the first rate service it achieved in those heady early months, but hopefully it'll get there. Of course, if it's overwhelmed by defectors from the Lineone debacle returning to their Freeserve accounts, we can expect things to get ropey again for a little while. My main gripe against Freeserve right now is that it's pay 24/7 service is ... ...was with Freeserve pretty much from the beginning and it dos hack me off that a big proportion of its loyal customers can't take advantage of its offer. Still, despite some patches of low speeds and poor news delivery this remains at least as good as anything else out there ...
mrswombat 27.07.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Good conections. Disadvantages: Bad service.
...I have never used Freeserve since and will never use them. I may have broken the terms and conditions, but it wasn't intentional and to lock my account permanently is ridiculous. They could have taken my site down and sent me a warning, if they had have done that I wouldn't have done it. They have provided a poor service. ...
pendle2790 07.08.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: had a good reputation and came recommended by friends Disadvantages: connection frequently froze, didnt get beyond that really :-(
I got Freeserve installed with my laptop when I bought it (an omen in itself as the laptop has been faulty since I bought it but thats a different Opinion!), and I had heard from friends who'd used it that it was a most reliable internet service provider, free bar for call charges. I tried it out, and at first the connection was excellent, I wasnt getting kicked off as much, the connection wasnt freezing on me. I was quite quite satisfied. I got ... ...recommendations I had received. Freeserve were unique for the range on online services they provided - I saw on the news once that they were striving to be the first ISP to provide an online divorce package! However, I never experienced any of that on the Freeserve connection. Most disappointing. ...
judithritchie 27.12.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Cheap (£10 per month for unlimited calls) Disadvantages: Don't expect to get connected very often
...was increasing, on connecting to Freeserve I found a good reliable service, so I thought. Over the last 2 months things have changed quite dramatically - on occassions it can take up to 50 yes fifty attempts to connect to Freeserve via their unlimited time option, which means that yes if you want to use the net you get to pay call charges aswell as paying the £10 to Freeserve.
I have contacted Freeserve regarding the ongoing problem with connections ... ...wont really help you - because they rarely choose to answer the phone.
If you are looking for a 24hour unlimited access Internet provider I would advise you to avoid Freeserve - they dont give a damn about their customers and dont provide the service they claim to offer. ...
Galaar 08.10.2000 (01.12.2000)
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Ciao members have rated this review on average: very helpful Review of Freeserve
Freeserve 24/7 free package is what every internet user needs.Fast connection speeds,first time connections and all this for £10 a month.I have another free isp surfsaver and freeserve just edges it out for reliability.You can get your tenners worth in no time at all and why anyone would still use their 0845 number beggars belief.There is a structured sign up,only allowing 10,000 newcomers per week,this eliminates the common problem of free isp,s ...
YSTALYFERA 08.07.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Full range of different packages available Disadvantages: Can be quite expensive
...or less non-existent.
When Freeserve launched their Unlimited packages I had no hesitation in joining there Home Ties package where I paid £9.99 a month for unlimited access during off peak hours. This suited me fine since I did not get home from work until after 6PM anyway. This off-peak access enabled me to connect Monday – Fridays from 6PM – 8AM the following morning and all day Saturday and Sundays. It was also valid during bank holidays as ... ...their similar AnyTime package.
Freeserve currently offer 3 different packages.
1. Freeserve No Ties – This is their pay as you go option. Completely free to sign up and no monthly fee. You simply pay for the time that you are online at the cost of a local phone call which can be as little as 1p a minute at off-peak times. Charges appear on your normal phone bill. You don’t need a BT line to join this option.
Connection speed is 56KB per second ...
micksheff 03.08.2003
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Ciao members have rated this review on average: very helpful Review of Freeserve
Advantages: Not bad for poeple who are new to the internet. Disadvantages: Their technical support is slow and unresponsive.
...October....I've never ever bothered with Freeserve until April! It has been two months now, I'm still waiting for a reply and Freeserve simply ain't worth the hassle. Neither are the annoying pop-down windows that appear as well as the outrageously slow modem speeds and the annoying trait of having to access through their proxy server.
Try something like ic24 or BT Click instead. ...
stereoman 26.07.2000
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Ciao members have rated this review on average: very helpful Review of Freeserve